Thank you so much to Sign Post for giving us this amazing opportunity.

Grateful to them for their skill set and their ability to keep more customers finding me.

Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out.

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback.

It was pretty easy to use and that is just about it. I do like that it takes the email address out of your email and adds it into Mia.

I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature.

Informative and easy to use. Always on time with the sending of material.

Automated review system  was good and saved me from having to follow up with customers.

I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff.

It was waste of money and time. They don’t understand the home inspection business.

You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

It’s a great way to increase your reviews on google or different social media platforms. It is super easy to setup and anyone can use it.

The customer support reps have been very gracious and helpful.

The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers.

I have to say, Signpost has become a priceless employee at our company and one of our greatest investments. We continually recommend them to our clients who also own small businesses.

I feel spammy when SP is doing it’s thing. Some of my customers get annoyed too.

Very positive, very responsive and conscientious about the quality of their work and customer support.

We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process.

It would send out spam under my name to everyone who send me a email.

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests.

It has helped us get reviews from our patients with the ease of sending a great looking link. I also love that patients can message us from the site.

I really enjoy that fact that its super easy to get started.

We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.

Ease of use of the software and the great affordable price.

He was great to work with. It was a seamless setup and easy to use dashboard.

Completely Automated System so that we do not have to manually take care of Google reviews. Very effective at gathering reviews too.

Since having integrated Swell into our practice, our online presence has gained a lot of momentum by having increased our google reviews.

Excellent! wonderful to work with and great results overall.

Ease of use and immediate results. Customer support is very helpful and want you to succeed.

Overall experience has been good. I was able to add all three of my store locations at a similar price to one location with a competitor.

Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.

The customer service always goes above and beyond, from set up to daily use, they are always helpful and on top of it.

If there is to be a bad review, it doesn't get weeded out before it gets posted  for all to see.

Swell integrates directly with the office software and automates the entire system. The result is hundreds of great reviews.

I still recommend them to my friends. Features are not dramatic, however reviews are amazing.

There is a slight delay and it appears to not be in real-time.

Then reviews started getting fewer and fewer. THis month is our worst month yet.

Amazing results  four a very competitive price.

Their customer support and training support is terrific. It was easy to setup and even easier to use.

We had a snafu that sent review requests to a lot of our older clients who have left the practice, and some left negative reviews.

The return on investment has been outstanding. Swell is an awesome company to work with.

Removing names from list can be a bit confusing.

Swell helps us achieve this. It was amazing a how quickly we started getting good quality reviews.

The time of day reviews are sent, Patient are annoyed when they receive them late at night.

Swell has helped up make out clients very happy, so that makes us very happy.

Ease of use an implementation. All we have to do is provide great care and Swell takes it from there.

Easy to use, friendly customer service, overall great for building online reputation.

We love the ease of use and how it integrates with OpenDental.

Awesome experience and always get a response quickly if I have any questions or concerns.

Swell has been fantastic in increasing the number of Google Reviews for our office. It was super easy to get set up to and sync with our management software.

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and target audiences. The software enables users to capture contacts, send automated emails and run marketing autopilot.


The software provides Mia which is a smart assistant embedded into the Signpost platform. Mia connects with purchases, emails and phones to create automated customer lists based on insights and behavioral data to send personalized messages to customers. In addition to this, SignPost helps businesses with the marketable contact lists by syncing customer data automatically.


Signpost integrates with existing customer communication channels such as phones, SMS, purchases and social media accounts. Pricing is via monthly subscription, and support options included live chat and phone.



LongDescription

Customer Segmentation

Review Generation

Knowledge Management

ROI Tracking

Contact Management

Review Notification

Email Marketing

Social Media Monitoring

Complaint Monitoring

Marketing Automation

Social Media Integration

Email Management

Review Monitoring

Reporting/Analytics

Review Request

Feedback Management

Negative Feedback Management

Campaign Management

For Small Businesses

Chat

51-200

201-500

Signpost

Live Online

Webinars

Documentation

US Dollar

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys and much more, Swell makes going the extra mile seem like a 2 p.m. coffee break.


Through a mobile-first approach, you can connect with your customers in ways that matter and are convenient to them. By enhancing the customers' experience through gathered insights and driving new online reviews, you'll gain more business while focusing on your business.



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