Stock control is the most impactful and helpful.

Automation seems to work well, and plays nice with BigCommerce.

We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth.

Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way.

We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning.

Immensely frustrating when  the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues.

It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets.

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

The help guides and YouTube videos are great and the set-up is very user friendly. Compared to the alternatives on the market, I can't recommend this highly enough.

The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.

We have used it for several years and on the whole it is a very good system.

We thank goodness eventually found Brightpearl - it has quite simply transformed things for us. I don't know how we ran a business like ours before BP.

It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data.

Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares.

We have now been using Brightpearl for several years. It is very user friendly with significant functionality which has improved our reporting function so necessary in a small business.

It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too.

Excellent integrated software with solid support.

BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.

Brightpearl is a fantastic all in one ERP system.

I started talking to him in January and he has now ghosted me. No contact, no follow through.

The reports were in depth. The floor plans were also easy to set up.

Could not live without it. Internet outages make everyone panic now.

Very easy to use especially since they have integrated square credit card processing. I deel like I need a fedreshed course every few months though.

When its working its easy to use. Its pretty self explanatory.

I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it.

What I also love about this software is the fact that you don’t need no internet at all to have it being use. Gives staff members a smooth transition through their day to day work hours.

It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.

Definitely feels like you have the big-company support with the small-company personal feel. Software is easy to use, easy to set up, easy to train my staff on - been very pleased with it.

Lied about what equipment was actually needed. Said oops after a small family business over extended itself for their system.

Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Ease of use -- can literally teach anyone to use it in minutes, customization, cloud reporting, stability.

Customer Service very bad. Lack of knowledge and never call back to follow up.

Accessibility of system is fantastic! customer support 24/7; user friendly; good layout of restuarant.

It ha all we need to successfully run our POS needs, it is getting even better with the integration policy taking place now.

Touchbistro's inability to deliver on the dream they created. The amount of labor, money, loss of customers my business suffered because of this defective POS system.

Also, I have enjoyed simple things like the images I can add to each menu item.

System crashes constantly, have to unplug it every few minutes, and it takes about 4 minutes to reboot, lost hundreds in daily sales.

Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment.

I really disliked the way customer service is set up. When you have an issue it's very hard to get through to them.

Authorized Touch bistro Dealer from SWFl was a total fraud and he took $1800 from and did no service at all we wasted more than 2 weeks for them to installl the softare.

Constantly crashing and freezing. Seems on the daily that someone is having a problem with it.

We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money.

The use of use for my employees and the customer support is fantastic. The flexibility of running a FOH and the ease of use from FOH to the BOH is fantastic.

US Dollar

We recommend Brightpearl for wireless phone merchants evaluating POS software systems. Inventory management, customer database and purchase history, retail accounting and e-commerce is integrated into this Web-based solution.

ShortDescription

Brightpearl is a complete Retail Operating System for brands, retailers and wholesalers, that’s designed to scale with fast-growing e-commerce brands. Our platform offers flexibility to respond to rapid changes in demand with Plug & Play integrations, intuitive inventory planning and saves you hundreds of hours a year with powerful automation. Brightpearl takes care of everything after the buy button; from order management to accounting, inventory, warehouse management, returns and more.


An in-house team is available for installation as well as tech support and ongoing business consultancy.


Brightpearl is designed for use by merchants - not IT staff. Every new feature is relevant to retail, so you know that everything is retail-focused.


Retail merchants need a platform that can handle seasonal volume. Brightpearl provides orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.



LongDescription

Real-Time Analytics

Cataloging/Categorization

Employee Management

Product Identification

Receiving/Putaway Management

Forecasting

Special Order Management

Cycle Count

Purchase Order Management

Barcoding/RFID

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Multi-Channel Management

Order Entry

Backorder Management

SKU/UPC Codes

Customizable Reports

Access Controls/Permissions

Data Synchronization

Templates

General Ledger

Real-Time Monitoring

Bank Reconciliation

Financial Analysis

Supply Chain Management

Retail Inventory Management

Financial Management

Marketplace Integration

Product Configurator

Order Management

Retail POS

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Transaction History

Project Management

Rules-Based Workflow

Real Time Synchronization

Customer Accounts

Sales Orders

Customer Database

Shopping Cart

Gift Card Management

Customizable Fields

Collaboration Tools

Order Fulfillment

Barcode Printing

Reorder Management

Sales Trend Analysis

eCommerce Management

Barcode Recognition

Shipping Management

Demand Forecasting

Template Management

Warehouse Management

Item Management

Data Import/Export

Offline Access

Inventory Optimization

Accounting

Process Modeling & Designing

Distribution Management

Multi-Location

Integrated Business Operations

Audit Trail

Configurable Workflow

Bills of Material

For Retail

Multi-Currency

Email Marketing

Cost Tracking

Sales Reports

Inventory Tracking

Inventory Replenishment

Real-Time Data

Performance Metrics

Data Security

Channel Management

Inventory Auditing

Mobile Commerce

Recurring Orders

Labeling

Sales Tax Management

3PL Management

Shipping Labels

Workflow Management

Real-Time Updates

Activity Dashboard

Multi-Store

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Invoice Creation

Vendor Managed Inventory

Returns Management

Customizable Templates

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Brightpearl

In Person

Live Online

Webinars

Documentation

Videos

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.

Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.

Real Time Analytics

Split Checks

Restaurant POS

Separate Checks

Kitchen/Menu Management

Delivery Management

SSL Security

Reservations Management

Time Clock

Wait List Management

Online Ordering

Clock In/Out

Promotions Management

Contact Management

Mobile Access

Real Time Data

Real-Time Notifications

Pricing Management

Tips Management

For Restaurants

Table Management

Cash Management

Billing & Invoicing

Receipt Management

Accounting Integration

Discount Management

Real Time Reporting

Inventory Control

Reporting/Analytics

Stock Management

Built-in Accounting

Point of Sale (POS)

Third-Party Integrations

Inventory Management

Loyalty Program

•	Solo (1 User License) - $69 per month
•	Dual (2 User Licenses) - $129 per month
•	Team (Upto 5 User Licenses) - $249 per month
•	Unlimited (Unlimited User Licenses) - $399 per month


Brightpearl vs TouchBistro

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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