They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily.

The forms are really hard to understand and navigate.

They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information.

After syncing jobs from desktop to mobile, the app would crash (tested over several days).

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.

I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need.

Great experience would recommend to any company looking for new software and setup.

We have been informed of all progress and any issues have been resolved within a quick timeframe.

The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.

Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date.

Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with.

The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries.

Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field.

Also, My website is easier to use from a cell phone now. It's worth paying the extra money for each month.

Customer service has always been helpful if I had a question or issue. The software has integrated well with my QuickBooks software so that's been helpful as I'm learning QB.

I had trouble with my labels in the printing mode. I use a different size of label than they have on file.

The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great.

Every one has been wonderful beyond any expectations. Thank you to each and every one of them.

But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years.

Disappointing compared to the hype of what you are getting.

Lack of integration with shipping companies. Cumbersome uploads to QuickBooks.

They are constantly improving, updating and listening to customer suggestions to make their product even better.

I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.

Rental, class, and automatically populating the website is a big help for us saving time. It hasn't really made us more money as advertised.

Overall, my experience has been quite positive. In fact I have recommended them to other local business owners.

The word processor can be a problem when trying to change font sizes.

I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying.

RAIN was super helpful in transferring our data from our old POS system (TRS) to their system. It has been easy to train staff to use the system.

Label printing is terrible. No dimension option for shipping calculations.

I like how integrated everything is - purchasing, receiving inventory, online and in-store transactions. Adding new products through almost any of my vendors is fast and easy.

The layouts were clean and simple. The customer support was generally responsive when we needed their help.

I want to upload my own pretty newsletter and not have it get distorted. Using the newsletter feature on the site is boring.

Tech support is wonderful. They are constantly updating and improving the software.

I love that they're always improving it and take our input.

My longtime email address was now blocked from sending. I had to purchase a business email and the integration was rather difficult.

We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.

Product is very easy to use. It's nice that I can put items on my website right from the product page.

The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales.

Happy, just keep the costs down. Remember we are not selling iPhones or over-priced clothes.

US Dollar

The ultimate next generation field service management software, that shapes around your business using a unique design. Manage your programs of work down through projects, jobs, tasks and resources as one. Plan from 12+ months down to on the day, including quick re-assigning.

Enabling organisations from large to small across office and field to run their operations safely and more efficiently. From Program Management to Project Management, then down to the Jobs and Tasks themselves across your employees, contractors, customers, and suppliers in a unified manner. A "no-code" product means its designed for business users to setup from day 1. 

Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map views. Field supervisors can prioritize tasks, set up constraints, and track completion statuses through coloured indicators. 

Business users can drag-and-drop elements within the form builder’s interface and create custom forms for field data collection and inspection, without needing IT help. Powerful dashboards allow stakeholders to visualize profitability, SLAs, work statuses and also schedule reports for staff or customers.

The Dusk IOP offers API integration with various third-party applications such as HubSpot, Slack, Xero, Jira, Microsoft Excel, Dropbox, and many more (check website for current list). Secure single on with Microsoft means user management is centralised and secure. Flexible import wizards cater for existing spreadsheets to help your team get started or work with system limitations of other products.

Configure timesheets according to project requirements, perform resource forecasting, record expenses, and track the time spent. 

It also offers a host of other features such as timestamps, route optimization, geofencing, data import, workflow automation, and dispatch. 

Design and automate workflows for everything from requests, service warnings and approvals in the Workflow Automation module. 

LongDescription

File Management

Commenting/Notes

Real Time Analytics

Milestone Tracking

Document Templates

Project Workflow

Employee Management

Leave Tracking

Forecasting

Messaging

Work Order Creation

Surveys & Feedback

Status Tracking

Billable Items Tracking

Barcode/Ticket Scanning

Employee Onboarding

Real-time Scheduling

Mobile Alerts

Project Templates

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Schedule Distribution

Data Synchronization

SMS Messaging

Dispatch Management

Shift Swapping

Progress Tracking

Digital Signature

Real-Time Monitoring

Database Creation

Contract/License Management

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Group Scheduling

Variable Workforce

Time Clock

Invoice Management

Portfolio Management

Attendance Management

Project Planning/Scheduling

Attendance Tracking

Timesheet Management

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Projections

Conditional Logic

Merchandise Management

Customer Database

Recurring Appointments

Office Suite

Class Scheduling

Resource Management

Job Management

Sick Leave Tracking

Calendar Management

Customizable Fields

Collaboration Tools

Labor Forecasting

Data Capture and Transfer

Assignment Management

Full Text Search

Template Management

Warehouse Management

Punch card

Scheduling

Data Import/Export

Offline Access

Clock In/Out

Risk Management

Multiple Projects

File Transfer

Employee Self Service

Process/Workflow Automation

Multi-Location

Self Service Portal

QuickBooks Integration

Audit Trail

Version Control

Employee Time Tracking

Notes Management

Configurable Workflow

Project Time Tracking

Time Off Requests

File Storage

Cost-to-Completion Tracking

Mobile Access

Skills Tracking

Survey/Poll Management

Inventory Tracking

The Dusk IOP has a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below in USD. 

Timesheets Plan: $19/month
Field Jobs Plan: $39/month
Projects Plan: $49/month
Enterprise Plan: Please contact Dusk Mobile

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Dusk IOP

In Person

Live Online

Webinars

Documentation

Videos

Rain is an all-in-one point-of-sale, website, and marketing system for small to midsized retailers.  Music, dive, sporting goods, paddle, craft, sewing, quilting, and clothing boutiques will find Rain is an excellent fit for their stores.

Features that separate Rain from the competition include POS/Website integration, integrated email & text message marketing, class management with online signup, rental management, invoicing with online payments, service & repair tracking, and consignment management. 

Multi-store capable, Rain’s real-time POS and web store are integrated through a single database, ensuring inventory levels are always accurate in-store and online. With access to Wi-Fi or a mobile hotspot, employees can check or update inventory, make sales, process rentals or work orders from anywhere inside or outside of their store.

Rain POS is PCI and DSS security compliant, and provides secure cloud backups. Retailers have user management and permission controls to grant employees only the level of access needed.

Additional features include unlimited users, CRM, rewards program, coupons, gift cards, reporting, vendor catalogs at no additional charge, serialized inventory, purchase orders, unlimited SKUs and QuickBooks integration.



Dusk IOP vs Rain POS

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