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Rain POS vs Restaurant365

Rain POS vs Restaurant365

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Overall Rating
4.1 (135)
4.1 (67)
Ease-of-Use
4.2 / 5
3.9 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.1 / 5
3.8 / 5
Functionality
3.9 / 5
4 / 5
Last Review Written
January 10, 2025
October 15, 2024
Pros/Cons
  • Pros

  • Overall, the experience has been very good. Implementation was easy and the support was excellent.
  • In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price.
  • M very happy overall and customer service/support are very good - the tech folks are knowledgeable, patient and kind.
  • Cons

  • Label printing is terrible. No dimension option for shipping calculations.
  • The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder.
  • I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.
Read all user reviews
  • Pros

  • I love that it is online based and can be accessed from anywhere. I also love the tabular set up which looks almost exactly like excel which is how every accountant is already used to using already.
  • Tech forward, upload features are good, very easy to set up new legal entities and locations. Reporting is good and getting better.
  • Great customer support with excellent reporting tools that save time and help identify opportunities to improve the business.
  • Cons

  • I lost a lot of my time and money for hundreds of hours of my time and even more my accountant that used the software to pay bills.
  • We have never been able to use other features as they are difficult to figure out and we are still having problems with clearing bank items. Everything costs money to fix.
  • No ERP which is really a bummer. Takes a longer than needed to update reports.
Read all user reviews
Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

25 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos