User Reviews Overview

Ratings Breakdown

5 stars

(82)

82

4 stars

(12)

12

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Feature Ratings

Ease-of-use

5.0 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

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Showing -49 - 0 of 85 results

November 2018

User Profile Picture

James H. from E-Platform Marketing, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Multiple Experiences - Very Satisfied With ShopperApproved

This is posted by a digital marketing agency. We recommend Shopper Approved to our clients, and work directly with SA on integration and directly with clients on using the service. Our clients have witnessed tangible results and experienced very positive outcomes.

Pros

The product support is very good - speak to a live person who speaks clearly. The setup, website integration and training are very good. The dashboard is very user friendly. The platform is feature rich with the ability to engage customers, obtain more reviews and better testimonial content. Additionally, you have the ability to share reviews via social and video platforms. An added benefit, through some technical enhancements, is that these reviews can boost website optimization and get star ratings to show on Google. Ads

Cons

We have not encountered any particular negatives. If anything, which is also common to most any competing service, is being able to share reviews across citation sites to boost local SEO. (I'm not aware of any review management services that have a way to make this happen.)

July 2020

William from TruTech Tools

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Easy to use, even better support

Shopper Approved makes things very easy when it comes to handling online reviews. The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it. Shopper Approved support is also fantastic. My contact, [SENSITIVE CONTENT HIDDEN], answers my questions/helps me with issues at lightning fast speed!

Pros

Shopper Approved is easy to use and makes sorting through lots of reviews that come in throughout a day a breeze. The customer resolution feature is also very nice in that one does not have to contact the customer outside of SA, all the information needed is right there.

Cons

The dashboard is a bit old feeling and could be updated/modernized to make for even easier UX. I've been told this is on the to do list for Shopper Approved so I am not worried about the timing. Looking forward to the new interface!

Reasons for Choosing Shopper Approved

ConvertCart has a review system built in to our current plan with them. We have been using Shopper Approved for 5+ years, and don't feel a need to shift at this time.

June 2020

Jason from Spork Marketing, LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great Tool For Boosting Ecommerce Websites

At our marketing agency we recommend ShopperApproved merchant reviews to all our clients. While there are some other options on the market that have pros and cons, we like the inexpensive and well thought out merchant review system from ShopperApproved. We do not typically recommend product reviews, as we prefer to retain those in whatever ecommerce CMS we're using, and we do not have an opinion about their local reviews offering (none of our clients are local businesses). We find that the ShopperApproved rating badges and javascript snippets showing recent reviews are very beneficial to conversions. We also find that when ShopperApproved merchant reviews are syndicated to Google Ads, they have a positive effect on ad performance. We like the way the survey content and timing can be customized, and we love the ease of install too - just one JS snippet on the order confirmation page is enough to start collecting merchant reviews. If we have any complaints, it's that pricing is not consistent. Many of our clients have reached out to ShopperApproved and received vastly different price quotes. Also, the user interface for the service is dated and clunky. It's not at all unusable, however, just a little confusing. Still, these are minor issues.

Pros

Easy Install, Decent Configuration Options, Merchant Review Data Syndicated To Google, Good Selection of Widgets to Promote Reviews, Great Tool For Marketing Ecommerce Websites

Cons

Clunky User Interface, Inconsistent Pricing

Reasons for Choosing Shopper Approved

We have clients using Trustpilot, Reviews.io, and Yotpo. While each of these services has positives over ShopperApproved, we find that they're all either a) much more expensive or b) not syndicating reviews to Google Ads, at least at the lower pricing levels. For many of our clients, we provide a reviews system as part of our package. In that situation, we always provide ShopperApproved, as it is the best value. We have also trialed Google Merchant Reviews. While you can't beat the price, the marketing benefits are limited. What's more, it can take a very long time to obtain a rating. For those reasons, we do not currently focus on Google's offering.

December 2021

Taylor from Pack-n-Tape

Company Size: 2-10 employees

Industry: Industrial Automation

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2021

Shopper Approved Review

Good

Pros

Easy to use, offers real-time reviews that update to our e-commerce site almost instantly.

Cons

Wish we could have a customer re-review us immediately. We often times solve a problem from a bad review immediately in which the customer wishes to re-review us because we solved the pain point. However, we have to re-quest a re-review link and often, they can't re-review us for 30 days since their last review.

May 2021

Kevin from Amber Dynamics Inc.

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

May 2021

I used to like them

It was a great reviewing platform, but they were never too active and as time passed, they seemed sub-par.

Pros

Their platform is SUPER easy to use. Pretty easy to set up and keep things going. Randomly you'll have issues getting stars to show on your ads and such, that part gets a bit vague with them.

Cons

Their platform was much more limited than Yotpo or Trustpilot...they pretty much ghosted me and were gonna charge me the annual couple thousand bucks when we wanted to make a switch too. We had 14k+ reviews with them after 3 years and they were difficult to communicate with.

September 2021

Eszter from T-REX Truck Products

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Great choice, good price, amazing customer support

We are satisfied with Shopper Approved because it centralizes our reputation and review management and the dashboard is very easy to use for our customer service team. The Q&A service provides a great tool for our customers to ask questions and our responses stay on the page (helping future customers) and building valuable SEO keywords.

Pros

The integration was very easy although we our website is somewhat custom built, Shopper Approved's implementation team took care of everything from coding to styling. We had multiple styling change request and they had no problem working with us until we made it perfect. They did such a great job with the review management (seller rating and product reviews) service that we expanded and subscribed to the Q&A feature as well and could not be happier with the results.

Cons

It would be nice if customers could filter reviews on a product page.

Reasons for Choosing Shopper Approved

Great pricing, excellent customer service.

December 2020

Fran from Main Clinic Supply

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Very good company.

Excellent

Pros

Ease of use. The customers really enjoy leaving reviews, very easy for them as well.

Cons

Really I have no complaints. I can't think of anything I would say needs improved right now.

Reasons for Choosing Shopper Approved

Their customer service and response in answering my questions.

Reasons for Switching to Shopper Approved

They were extremely expensive, and poor customer service.

June 2021

LISA from Xtreme Helmets

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Collected many seller reviews over the years

Overall it's worked well for us. Gather good reviews has helped our business grow. It's a reasonable price compared to other review apps as well.

Pros

They email us for each feedback left. So we can reply back to the positive feedback and address negative feedback. Customers can see we are here and engaged either way.

Cons

Sometimes I don't hear back from customer service when I send a email. So I'm not sure if they worked on a particular issue.

Reasons for Choosing Shopper Approved

I really like Stamped.io for product reviews. But it seemed ShopperApproved had a visually appealing popup or email. That seemed clean and simple.

Reasons for Switching to Shopper Approved

It wasn't that effective at gathering reviews

May 2021

Trent from Budget Heating and Air

Company Size: 11-50 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

May 2021

Great Review Aggregate!

Excellent!

Pros

Easy to use, transparent, easy for businesses to respond to review.

Cons

That Google does not accept initial customer reviews. Overpriced on sitejabber syndication.

Reasons for Choosing Shopper Approved

price and gave company more options to respond and hide reviews that were irrelevant.

Response from Shopper Approved

Replied May 2021

Hi Trent! Thank you for the feedback. Shopper Approved's Seller ratings and reviews are easy to use to help you attain a Google Seller Rating, and we are glad you think so, too! Please contact Shopper Approved directly to go over any concerns you have about the initial reviews or pricing.

December 2021

Bernd from Fehrenbach Black Forest Clocks

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2021

Product Reviews Integration

Pros

Shopper Approved is an official Google Partner. Professional software management.

Cons

A deeper integration with Shopify would be helpful.

Reasons for Choosing Shopper Approved

Better customer service and responsiveness of Shopper Approved.

December 2021

Seth from Sporting Smiles

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2021

SportingSmiles

It's good for the most part. I want to praise [SENSITIVE CONTENT] as they were tremendous with their customer support.

Pros

It's easy to collect reviews and show other customers the benefits of our products.

Cons

There are some features that we were trying to implement but gave up because it wasn't clear on how we could make it work.

December 2020

Lonny from Rex Art

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Shopper Approved - Worth Every Penny

Review marketing is not an optional component in an overall on-line marketing plan. I have been with Shopper Approved almost since they launched their platform, which is effectively a lifetime in the web world. They are excellent partners, and have helped me grow my business by effectively managing our customer experience, which was always high level, but not leveraged in a functional manner through our site. Having a third party company, acknowledged by Google as a premier partner, can make a big difference in your bottom line. If you are doing a good job with your clients Shopper Approved will make sure visitors to your site know it, and that they will be meaningful and trustworthy. They also have gone out of their way to include our company in programs and partnerships that at our size we would never have the possibility of encountering. There are not a lot of companies that look out for anything much more than their bottom line. Shopper Approved has proven many times in the past that not only is what they do for us important, but that the overall success of our business is meaning to them as well. I cannot recommend them more highly.

Pros

Shopper Approved is a great company to work with. In almost all of my correspondences they are quick to respond, well trained, and care about your relationship with them. The software and implementation is easy to accomplish and they have excellent technical support if needed. The software is reasonably priced especially when you consider the value of effective implementation of review marketing.

Cons

There are some technical flaws with the back office that could be improved. The search routine is not ideal and can be annoying when trying to search for reviews. Also, the follow up methodology to contact your clients for resolution can be cumbersome, and only allows one follow up to the client to amend. After that you have to contact their customer service.

May 2021

Denise from Adaptive Tech Solutions

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2021

Overall, great app & support

Shopper Approved gave us a means of sharing honest customer comments and reviews with potential customers.

Pros

Competitive cost, interfaces with BigCommerce, good support, Google Authorized aggregator.

Cons

Difficult to implement more advanced elements of software with our website without the help of a developer. Can't modify a merchant comment after it has been posted (i.e., when reaching out to a customer, if you realize you misspelled word afterwards, you can't edit). Can't modify layouts of popups. Can't leave review directly from email (it redirects users to a website).

Reasons for Choosing Shopper Approved

price

Response from Shopper Approved

Replied May 2021

It's great you are seeing the comments of your customers with Google Seller Ratings and Reviews and able to display them to the prospects to prove trust and earn the sale more often. We have a team of developers to help, so please reach out to Shopper Approved at support@shopperapproved.com should you ever need additional support with integrations.

August 2021

Virginia from BioElectric Shield Co.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Excellent value for the money

Generally very good response from our account manager.

Pros

Shoppers expect to see both company and product reviews. We get plenty of initial company reviews. After 2 months, our customers are asked to review the product. Some of them do and this is quite helpful.

Cons

I wish the request to review the product would make it to an inbox in the primary folders, but I suspect they go into a less visible area such as updates. This is unavoidable. What I do not like is the ability to veto 5 reviews per year. We only have received 1-star reviews from people who have not actually purchased the product and have an ax to grind or who didn't understand something about a discount. Just recently happened with a customer who thought she should get $5 off her order, but it was PayPal who gave her that reward for using PayPal. We had to contact our agent, who did manage to remove the review at the request of the customer. Other reviews - like "this is a scam" were from non-customers - possibly competitors but more likely just generally troublesome complainers who have no idea what they are talking about. So - I would like the 5 vetoes to get rid of those bogus reviews. It doesn't happen often, but it's awful to have these on our site.

September 2020

Kevin from Emotional Pet Support

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

ShopperApproved has helped me share thousands of consumer reviews!

I'd say it's worth the cost, I know it helps us generate more sales than we would if we didn't have it.

Pros

- I love the Stars integration that my google ads would get. - The badge icon really does look good and help validate our legitimacy, we always refer our clients to our ShopperApproved to see our validity.

Cons

- I'd like more to do, and if they have a more user-friendly dashboard. It is a bit clunky, kinda hard to find what I'm looking for sometimes. But, it works fine.

Reasons for Choosing Shopper Approved

I found ShopperApproved first, I also like their badge. TrustPilot looked like all those other lesser-known, lesser-legitimate reviews websites. ShopperApproved stood out the most out of all of those other ones looking similar to each other.

March 2020

Tristan from Spokane Hardware Supply, Inc.

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Shopper Approved is the best review solution for small business

We wanted an online review service that wasn't run by Don Corleone. Shopper Approved gave us all the features we needed, with integrity and great service. There isn't a better online review system on the internet.

Pros

What we like most about Shopper Approved, is their consistency. Too many review services up their prices once you're hooked in, then hold those reviews over your head in a old school mafia protection play. Shopper Approved has had the same pricing since we started. Their integrity is what we like most. It doesn't hurt that it works great and is easy to use.

Cons

The interfaces are a little tricky getting used to, but they are being improved all the time.

June 2020

Matts from Mountain Crest Gardens

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

Shopper Approved helps us get more high quality reviews

Pros

The post-purchase pop-up that Shopper Approved developed for BigCommerce allowed us to get substantially more merchant reviews than a competing solution. And the survey questions themselves prompt high quality responses that are very useful for business insights. In addition, the Survey Destinations feature has been really successful at getting our reviews spread around most of the other major review sites.

Cons

The product reviews feature is average, as far the number of reviews it generates.

Reasons for Switching to Shopper Approved

Better pricing + significantly more merchant reviews due to the post-purchase pop-up.

October 2021

Lana from UAV Coach

Company Size: 2-10 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Easy to collect reviews, which help to grow our business

For us, there's a clear relationship between displaying (good) reviews on our site and gaining more customers as a result of that. Also, their customer service is attentive, and they've even done some custom coding in our account to support our business needs.

Pros

We like that Shopper Approved lets us collect reviews using their link within our own email template and coming from our company email. We also like that their code makes it easy to display reviews on our site.

Cons

I wish we had the ability to customize the look and feel of the review collection form on our own, but Shopper Approved has helped us to do that when needed.

Reasons for Choosing Shopper Approved

The price was right.

July 2020

Adam from Buckstaff Public Safety Inc

Company Size: 2-10 employees

Industry: Law Enforcement

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Good Software

Good company to work with.

Pros

We use this software to gather customer insight into their experience using our website. Some of our customers are directed to review in Shopper Approved and some are sent a link to leave us a review on google. This is a great feature and has helped us get over 200 honest reviews on our google page.

Cons

It all works fine. I do not have dislikes about this software.

Reasons for Choosing Shopper Approved

I don't remember specifically. We have been using Shopper Approved for a very long time now.

September 2020

Bill from Web Malls LIve, Inc

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Shopper Approved is excellent at spreading the word about our wiper blades store.

Pros

Their interface with our customers is very quick and easy to use so we get a high rate of responses. We also the ability to respond to customer comments is great so now we can show future potential customers who read the "bad reviews" that we assist even our fussiest clientele.

Cons

The Merchant tools interface is moderately confusing. Even after 3 years I still have trouble finding what I'm looking for.

Reasons for Choosing Shopper Approved

Better features

July 2020

Trent from HairBow Center

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Excellent website review service

Shopper Approved has been a pretty painless integration over the years. It works! Customers use it and it gives us great feedback and social proof to help conversion rates.

Pros

Shopper Approved has been integral in helping us gain more reviews from our customers. Our customers love to share their experience and this platform makes it super easy for them to do this. We also love how the reviews are sent to us several times per day and it give us timely feedback to see if our website is having issues, or other things that may need to be addressed. Bottom line, it give our customers a voice and we listen which means we all win!

Cons

The video reviews seems like they don't function as well as desired. Very few people complete. I'm not sure how to fix this but it is a new feature.

Reasons for Choosing Shopper Approved

Better user experience, syndicated reviews, and liked the overall platform.

September 2020

Albert from Designer Frames Outlet

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Happy Customer

We are very pleased with the software. We are probably under utilizing some of the features.

Pros

It is very user friendly. I feel it's a great value for the price. It's also a well known review software so many customers have heard of the company which helps validate the reviews.

Cons

I didn't like the full year having to be paid upfront. Currently they made an exception and allowed a quarterly plan for me. Starting out, it was a bit of a turn off to have to pay the full year up front.

Reasons for Choosing Shopper Approved

Trust Pilot was much pricier. Since choosing shopperapproved I have been turned off by their aggressive strategy to try and get retailers to register on their platform as well as utilizing our business name to benefit their search standings.

February 2021

Paul from Lamination Depot Inc.

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great Product

Pros

We have been using Shopper Approved just over a year and already have over 7000 reviews. These reviews definitely give customers to confidence to shop on our site and we can easily justify the cost with the additional sales it has generated.

Cons

I can't think of anything that I don't like about this product.

Reasons for Switching to Shopper Approved

More robust review engine and reviews are vetted to insure they are legitimate

May 2021

Alex from Proteinfactory.com

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Good Review Software

Positive overall. No issues

Pros

Shopper Approved is a good tool for getting reviews. Reviews are essential, so you must implement SOMETHING. Shopper approved has a good customer support and I have never had any issues with them when problems arise.

Cons

Maybe something to do with social media. And maybe conversion tracking.

Reasons for Choosing Shopper Approved

Good interface and customer support.

Reasons for Switching to Shopper Approved

Yotpo wants an arm and a leg

August 2020

Eric from Legacy Touch, Inc

Company Size: 11-50 employees

Industry: Luxury Goods & Jewelry

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Everything we hoped for

Fantastic. After a few initial bumps getting it installed and working properly (customer support was great to work with), this has been functioning really, really well for us.

Pros

Shopper Approved has boosted our Merchant, Product, and Google Business reviews by huge numbers. The Google reviews was especially helpful because despite our overwhelmingly positive customer feedback, a few upset customers left us negative Google reviews and we were having a hard time directing others there to balance them out. Shopper Approved made it super easy and our Google ratings are through the roof. The Customer Care/Resolution process is also a really nice touch, enabling our customer service team to proactively engage with customers that were not totally satisfied.

Cons

The default styling on displaying reviews on a product page is a little gaudy - BUT we have the ability to customize it, so I can't complain too loudly.

Reasons for Choosing Shopper Approved

We felt at the time - and still feel - that we got the most bang for the buck from Shopper Approved.

Reasons for Switching to Shopper Approved

Our results were fine, but we knew we could do better.

March 2020

Steven from ComplianceSigns.com

Company Size: 11-50 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2020

Solid Review Platform

Pros

Integration is quick and easy, and custom form setup is done through the platform itself. Overall, ShopperApproved is fantastic at gathering reviews - mostly due to its design of getting customers to click on 1-5 stars upon checkout and hitting submit. Quick way to build up a rating on Google.

Cons

Content, content, content. Again - ShopperApproved is great at collecting star ratings. But as Google moves to giving more weight to "testimonial" reviews over a 3 word response - we've noticed ShopperApproved reviews not being displayed on our Google Merchant Profile. Compared to other review platforms, ShopperApproved isn't able to capture good review content from customers.

November 2020

Eric from Ambush Skateboarding/BuyWake.com/Redshift Watersports

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

We're definitely satisfied

Every experience I've had with Shopper Approved has been solid. They treat me like a true partner, not just a client.

Pros

Through Shopper Approved we're easily able to garner thousands of merchant reviews a year...and, because Shopper Approved is a Google review partner, we're able to seamlessly syndicate our reviews to Google.

Cons

It can feel a little dated at times, particularly the process of submitting reviews...where the Customer has to click through from an email to a webpage (it would be cool if the Customer could leave the review from within the email).

Reasons for Choosing Shopper Approved

It felt like they wanted to earn my business the most. They put my business objectives ahead of their own.

May 2021

Louis from BlueMarlinChronicles.com

Company Size: 1 employee

Industry: Sporting Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Outstanding Highly Recommended

I highly recommend this software. It collects reviews very well and it also allows me to interact with my customers by responding to their reviews.

Pros

Shopper Approved is easy to use, works seamlessly with my website. Integration is easy, and tech support is very responsive when I have needed them. Also everyone is nice, and eager to assist when needed.

Cons

Nothing that I have come across in the last 10 yrs or so.

Response from Shopper Approved

Replied May 2021

First off, thank you for the opportunity to serve you for the past 10 years, time really flies. I'm glad you are seeing the benefits of implementing our seller reviews and ratings into your strategy. The interaction you are having with your customers makes a measurable impact on building trust, social proof, and your customer's life-time value (LTV).

June 2020

Lynn from DentaKit.com

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Helpful for Post-Transaction Reviews

I feel that my store's reviews on Shopper Approved help overall with our SEO and to increase consumer confidence in our small company.

Pros

It pops up only after the shopper completes their purchase. It is only a few simple questions. Shoppers don't need to give their full name or opt in to the complete survey. All of this makes it easy for the shopper to submit a quick review.

Cons

I would like the ability to veto more reviews if possible.

Reasons for Choosing Shopper Approved

At the time I purchased it, it was highly recommended by several developers that I worked with. I feel that the value for money is good and that overall it helps my online business stay competitive.

August 2020

Thomas from Engineer Supply

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2020

Good Ecommerce Partner for Social Validation

Pros

After set up, the tool runs on its own, taking care of merchant and product reviews while flagging issues that might need further attention. Support was good during set up. Integration with site is excellent. Shopper Approved is a valuable tool that underpins the social validation requirements of our business. I can recommend Shopper Approved without hesitation.

Cons

I would like to see more syndication opportunities through social media. Currently, only Twitter posts are possible. Since pricing is based on orders processed each month, a potential user should carefully review costs if there is high order count with low AOV.

November 2020

SHARON from GETPOOLPARTS.COM

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

GREAT RATING SERVICE

GREAT TOOL AND CUSTOMER SERVICE.

Pros

EASE OF USE AND THE ABILITY TO COMMENT ON REVIEWS

Cons

HAVE NOT FOUND ANYTHING THAT WE DO NOT LIKE

Reasons for Choosing Shopper Approved

LIKED THE FORMAT

May 2021

Mark from Wicker Paradise

Company Size: 2-10 employees

Industry: Furniture

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

A must have for any Small Business!

Customer service has always been responsive and helped when we had difficulty. A+

Pros

I like the ability to customize this to your individual needs. The daily reviews help bring confidence and being able to highlight the ones that show first are a great to show potential customers. We have this loaded on every product page, footer of our website with the dynamic icon with number of reviews. What a great product!

Cons

I wish there was an ability to have more veto reviews on the dashboard.

Response from Shopper Approved

Replied May 2021

Response: First off, thank you for the opportunity to serve you for the past 10 years, time really flies. I'm glad you are seeing the benefits of implementing our seller reviews and ratings into your strategy. The interaction you are having with your customers makes a measurable impact on building trust, social proof, and your customer's life-time value (LTV).

June 2020

Meredith from Roberts Camera/UsedPhotoPro

Company Size: 51-200 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2020

Shopper Approved is a great partner

Very good - no issues.

Pros

Getting started with Shopper Approved completely revitalized our review platform at a critical time for our e-commerce business. The amount of reviews we received increased significantly and this has made a big difference in our organic traffic as well as helped with acquiring new customers. Shopper Approved also provided some best practices that helped us get started and these practices help to continue our growth today.

Cons

Would love to have an account person to check in with more frequenly.

Reasons for Choosing Shopper Approved

pricing, product platform

June 2020

Peter from Marketview Liquor Inc

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

The only Review Software you Need

Easy is the best way to describe it. Support is always fast to respond, program is easy to use, and it generates more reviews than I could imagine.

Pros

I am huge advocate to Shopper Approved. There are too many review sites to keep track of and generate reviews for and they take care of everything for us. Thousands of new reviews and easy and quick ways to respond or handle.

Cons

I can't think of anything. Majority of the program can be a set and forget but they have all of the benefits of diving in as deep as you want. It's been a complete program year after year for us.

July 2020

Thomas from Choice Brands Unlimited, LLC

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

4.0

July 2020

Shopper Approved Experience

We are providing our customers a platform to help select and shape the quality of products and goods we carry going forward. This is extremely important in a small niche industry like the equestrian world.

Pros

It was easy to implement and provides great feedback from our customers....whether positive or negative. All reviews help make us a better company.

Cons

The ability to broadcast reviews throughout our other channels like email, social media, etc.

Reasons for Choosing Shopper Approved

The original contract was to buy a 1 year of service, and get a second one FREE.

July 2020

Heather from Walnut Hill Marketing, LLC

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2020

Good Review Platform with Some Room for Improvement

Overall, Shopper Approved is a decent product for the price point. It is very affordable, so we overlook the inconveniences.

Pros

The reviews from Shopper Approved integrate nicely into our site, providing our customers with both overall site reviews and product reviews. The fact that all of the reviews are from authorized customers is also a benefit.

Cons

It would be VERY helpful to be able to tell Shopper Approved that an item has actually shipped, and send out the follow-up email based on actual ship date, rather than based on an overall estimation. From time-to-time, we have items that are on backorder, and Shopper Approved sends out the survey before the product is received, causing confusion and frustration for our customers.

Reasons for Choosing Shopper Approved

We chose Shopper Approved because it had the richest feature set in its price category. It is a good "starter" review platform.

August 2021

David from CustomUSB / IPMedia Holdings, Inc.

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

I approve of Shopper Approved!

The Shopper Approved team is responsive and knowledgeable. Any issues that arise are promptly addressed. Communication is excellent and working with their team has been a pleasure including [SENSITIVE CONTENT] and others.

Pros

Excellent feature set and robust API. Easy to use UI and administration.

Cons

Would be great if company responses were visible on the cert page. Very important.

May 2021

Mark from Sweet Services

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Time Saver

Has been a great help keeping us connected to our customers.

Pros

Makes getting customer reviews and product review simple with little time invested.

Cons

We use a customized website so the integration took some effort.

Response from Shopper Approved

Replied May 2021

Hearing what your customers are saying in a quick and effective way is important so you can make strategic changes for continued growth and success. We are so glad Shopper Approved's Google Seller Ratings and Reviews is a part of your marketing strategy. Thank you for taking the time to review Shopper Approved so we can continue to make improvements.

July 2021

Ed from Nanny Faye Inc

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Happy Client

Amazing....All questions or concerns easily resolved. Great interaction by phone or email. Simple onboarding.

Pros

I like the simplicity and ability to easily customize to our shopping experience.

Cons

Would love to see additional syndication oppertunities of our reviews. Otherwise very satisified with the product and the way it is displayed on our website and the elegant and simple use of the backend.

Reasons for Choosing Shopper Approved

Great Sales and Support. Competive pricing and ease of use.

July 2020

Richard from Heartfelt Creations

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great Review Software

Pros

I would say that the overall the software is super easy to use and its pretty easy to respond to reviews and monitor them. You can setup alerts to notify you of reviews that come in at a lower rating than you like giving you the option to reply quickly and resolve any issues. We also opt to send a full survey after delivery of the order and then offer a special offer once that has been completed, we randomize the offer through a funnel that works extremely effectively and keeps customers giving us great reviews.

Cons

Not much to dislike about the software itself. There was a breach a few years ago and ever since that we are pretty wary of embedding the installation script on any page that has sensitive form fields, we opt to exclude those pages.

April 2021

Austin from Black Widow Golf

Company Size: 2-10 employees

Industry: Sporting Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great!

Pros

We are still pretty new with shopper approved, but so far we are getting a lot more reviews than we were before. They have a lot of great tools that have helped us grow our reviews. Their new Q&A feature is great too!

Cons

As of now nothing. I will update this if anything comes up.

Reasons for Choosing Shopper Approved

Best at getting me more reviews

Response from Shopper Approved

Replied May 2021

Thank you Black Widow for your feedback. We look forward to helping you grow as you collect more and more Google Seller Ratings and Reviews. We are excited that you launched our newest eCommerce Q&A feature. Q&A will increase your organic traffic and conversion rate significantly over time. We look forward to a long professional relationship with Black Widow.

August 2021

Thomas from Flex Wholesale LLC

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2021

Great solution for a necessary function.

Shopper Approved has been responsive to any issues and has been a pleasure to work with.

Pros

Integration was smooth and for the most part it's a "set it and forget it" solution. It just works.

Cons

I don't have any cons. The service works as advertised and meets our needs.

Reasons for Switching to Shopper Approved

Reseller Ratings was way overpriced.

May 2021

James from Movie Posters Etc. Ltd.

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Excellent service for an affordable price

Customers can clearly see from our reviews that they can trust us. Anytime we've had to call customer service, it has been a pleasure dealing with the Shopper Approved representative.

Pros

We did see an increase in business. Some customers even mention that they read the reviews and decided to make their purchase with us. The cost of the service is also very affordable, which is very appealing to us.

Cons

I have nothing negative to write about it.

Response from Shopper Approved

Replied May 2021

Hi James, thank you for your feedback. I'm glad you are able to trace the sales back to Google approved Seller reviews and ratings. It's so true, the number of Seller Ratings and your overall star rating are the two most important variables that consumers use to determine if you're a trusted, established brand. We strive for excellent customer service. Thank you for noticing our team's great attitudes and helpfulness. We love what we do!

February 2021

Matthew from Sagebrush Coffee, Inc

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2021

Long Time User and I'm Usually Fickle

I've been very happy with them. I have a tendency to switch software programs on a whim, but I've been with ShopperApproved for years for a reason. They do everything I need.

Pros

I love that it requests a review at checkout and then follows up after delivery. Gives us a better chance of actually acquiring reviews.

Cons

It is kind of tricky to setup and make sure things are going to google correctly

Reasons for Choosing Shopper Approved

Price and Google propagation.

March 2020

Keith from bowlingball.com, Inc.

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Third Party Approved Reviews Drive Sales

We were fortunate to be with Shopper Approved from their beginnings. Since then everyone in our industry has jumped on. They are helpful implementing and helping shape using the product correctly.

Pros

Ease of management and communication interface. Love the ability to customize the questions.

Cons

None, software is easy to use and understand. A little slow to load at times.

Reasons for Choosing Shopper Approved

Ease of communication with the admin team at the time.

March 2021

Craig from MyMetalBusinessCard.com

Company Size: 11-50 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great experience over the course of many years

Shopper Approved and the subsequent reviews we've received have been crucial to our success in that our clients can see - in real time - thousands of reviews from people just like them.

Pros

It's easy and their back-end interface for the company is easy-to-use.

Cons

The business model that as our number of reviews grows, we continually pay more-and-more vs. just a flat fee per month as the service effectively remains the same.

July 2020

katelyn from PartsWarehouse.com

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

User Friendly

Pros

Shopper Approved is very user friendly and their support is top notch. I like being able to reach out to the customer and while I'm waiting on their response, the review is hidden. This gives our company time to correct any issues.

Cons

Access to some of the badges and tiers can sometimes be difficult, but overall I am happy with the service.

December 2020

User Profile Picture

Angel from KD Novelties

Verified Reviewer

Company Size: 51-200 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Good Product

I've not had any major issues with their services. They've been responsive with minor issues I've had in the past.

Pros

We've been using this service since Shopper Approved began their company. I like that they syndicate reviews to Google.

Cons

Integration for the product requires someone with programing knowledge. It's becoming more challenging to integrate as a small business

March 2020

Derek from Battery Mart

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Good Review Software

The review form is short and and easy for customers, so it has extremely good completion rates.

Pros

Simple installation and the best Orders to Reviews ratio I've seen on any merchant Reviews & Ratings software.

Cons

Filtering could use a little improvement; would be nice to differentiate between an overall score (ex. 1 star) vs. a review having price at 1 star rating.

November 2020

Kim from KD Novelties

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great software /company to collect reviews on your website

My experience has been excellent and rarely need support since the software works well.

Pros

I like that it works seamlessly and user friendly

Cons

There is nothing that we don't like, however, they just need to be up to date with latest review technologies

Reasons for Choosing Shopper Approved

Google was just starting out and Shopper Approved was more established

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