- Great customer service team. - Great prices. - Many features to use.

- Different account per country, but it doesn't affect the customers

I have zero complaints, [SENSITIVE CONTENT HIDDEN] and his team have been amazing!

We were a customer of TrustPilot for many years, and sadly we couldn't trust them! They continued to raise prices at an exponential amount with lower and lower support; and their interface was sorely in need of updates. Our requests and suggestions about how to improve their offerings were ignored completed. And worst of all they became an agent of extortion in many situations when rotten clients would posting extortion level reviews. Even when we showed admin at Trustpilot that the client was threatening to leave terrible reviews if we didn't give them discounts of 50% off our products Trustpilot refused to remove these bad reviews. Trustpilot also had so many reviews being posted about products that we don't sell at all. We are a jewelry manufacture and we'd have almost daily posts from people saying they liked the TV that we sold them... To have these removed was such a waste of time and admin at Trustpilot could do nothing about it. Overall it was a horrible nightmare working with Trustpilot.

Verified Reviews was less expensive, near-instant support for questions or any issues we had in using their system. We have zero fake reviews being posted, no spam, simple monthly fee, SEO ranked, my staff love the interface, it's a 100x's better than Trustpilot!

Its horrible

It integrates easily and operates okay when it works....when it works

The customer service is truly a disgrace, as a german speaking customer you will be absolutly looked over, nobody will care for you, your emails wont be answered, your calls will end nowhere, their hotline is literally not answering any calls its just disgusting. Do yourself a favor and chose ANYBODY but not them

Sometimes the Product Reviews did not show correctly on my website. However, [SENSITIVE CONTENT HIDDEN] and the staff at Verified Reviews were very accommodating and responsive to fix the problem. They were FAST and EFFECTIVE at fixing the problems.

Ease of use and straight forward. They were able to port Amazon Seller reviews to my store. Reasonably Priced.

The way Google picks up the Verified Reviews and displays them on the Search Results is not obvious. It would help if there was an explanation for that.

Having these reviews in our webstore and for products as well increased our ranking and conversion rates.

The service is first class. And its not a one-size fits all. We run a custom cart and webstore. Verified Reviews has helped us implement this just the way we wanted it. And the price is reasonable.

Nothing really. There is work involved to respond to negative reviews, but this investment drives us to continuously improve.

We don't like anything about Verified Reviews. It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card.

It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card. They blame Google for all of the issues, and then they tell us that we have to deal with Google. When we call Google, they tell us the issue is with Verified Reviews. The service hasn't worked for over 6 months. They expect us to continue paying for a service that doesn't work. They refuse to accept responsibility for their product. Half the time you can't log in to the system, It randomly redirects you back to the login page.

Provides EZ access of customer reviews for new customers. EZ access to US staff to correct any issues that may arise.

Very professional execution, visibility, and the ability to address negative reviews with the customer.

No real disappointment with our usage and satisfaction

They offer all the same functionality as some of the bigger names in the reviews market for a better price. Their staff are friendly and have been extremely helpful on the rare occasions I've needed to speak to their support.

A very simple interface that's intuitive to use. They also have a Magento integration that looks great, and they were amazing at providing support for this. Auto-moderation for reviews under a certain score is brilliant.

The only issue I find is being required to send at least one message to the customer before requesting the removal of a review. I understand why this exists, but there are rare occasions it's not needed. Minor nit-pick really.

Amazing on-boarding team, Rep was the most pleasurable person I've had to work with in well over 10 years of business. Thank you VR Team! Customer of 2 years now.

Customer Support Ease of use Advanced Tools

N/A - All went well. The review site is easy for not only our team, but our customers.

Happy customer since 4 years.

Very convenient solution. Easy to install and use. Best customer support.

Back end of the solution could be improved.

la mejor muy mejorado

Fuimos clientes de TrustPilot durante muchos años y, lamentablemente, no podíamos confiar en ellos. Continuaron aumentando los precios a una cantidad exponencial con un soporte cada vez más bajo; y su interfaz necesitaba urgentemente actualizaciones. Nuestras solicitudes y sugerencias sobre cómo mejorar sus ofertas fueron ignoradas. Y lo peor de todo, se convirtieron en agentes de extorsión en muchas situaciones en las que los clientes corruptos publicaban críticas a nivel de extorsión. Incluso cuando le mostramos al administrador de Trustpilot que el cliente amenazaba con dejar críticas terribles si no les ofrecíamos descuentos del 50% en nuestros productos, Trustpilot se negó a eliminar estas críticas negativas. Trustpilot también ha publicado muchas reseñas sobre productos que no vendemos en absoluto. Somos un fabricante de joyas y teníamos publicaciones casi a diario de personas que decían que les gustaba el televisor que les vendimos ... Quitarlas era una pérdida de tiempo y el administrador de Trustpilot no podía hacer nada al respecto. En general, fue una pesadilla horrible trabajar con Trustpilot.

Revisiones verificadas fue menos costoso, soporte casi instantáneo para preguntas o cualquier problema que tuviéramos al usar su sistema. No se publican críticas falsas, no hay spam, una tarifa mensual simple, clasificación SEO, a mi personal le encanta la interfaz, ¡es 100 ve

Excelente Ferramenta, Fácil usar, Estável e Suporte muito bom.

Não tenho problemas com o software, sempre que tenho dúvidas o suporte me auxilia.

It is SO simple to use and the initial set up process is quick!

I don't have any cons. The system is very simple and straight forward.

very nice

Promptly receive honest reviews of your service provided to customers.

product reviews are not accepted at the same time

They have been used to help us generate more reviews from our members.

What is great about Verified Reviews is the team there handles everything from getting all your locations set up to helping set up your Google Seller Account. The integration with Google My Business accounts is great as well.

I don't have anything negative to say. The onboarding process was super easy and the account management is top notch. One suggestion is one day to add an aggregate view of how the reviews are coming from Google My Business...but that is something they are working.

Satisfechos con los resultados obtenidos.

El acompañamiento del equipo de ventas y soporte para integrar de forma muy ágil su herramienta.

La diferencia horaria de algunas condiciones de la plataforma han limitado la experiencia que hemos tenido con ella.

Terrible.

There are no advantages of working with such a shady company.

This company repeatedly sends me spam emails, I have never signed up for their services, nor do I know how they got my email address. I did not consent to being sent spam emails. Their emails lack unsubscribe option. I do not appreciate being spammed.