Asite vs Responsive (formerly RFPIO)
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.2 / 5
4.5 / 5
Value for Money
3.3 / 5
4.7 / 5
Customer Support
3.8 / 5
4.7 / 5
Functionality
3.4 / 5
4.5 / 5
Last Review Written
February 27, 2024
August 8, 2024
Pros/Cons
Pros
- Customer support is always eager to resolve my queries and the responses I get are mostly satisfactory leading to the resolution of issues.
- Document control is very good once people are up to speed on the software. The ability to find documents especially on larger projects with numerous participants is very useful to us.
- It is a great tool for managing projects and works really well with NEC contracts. Support has been good and the tool is a big improvement on managing via traditional DC.
Cons
- Yesterday, a few of my projects disappeared for no reason, but there were no error messages or warnings that the software was down (it also happened to my colleagues so it wasn't user error).
- Hours lost learning the system and redoing things. I dread to think how much it is costing the Environment Agency to host.
- Buttons to submit forms or files are lost in the interface - just a drop down option to the side is not clear. Also, it is unclear that a document/form has been submitted - requiring double checking.
Pros
- This is due to the great answer library, recommendation engine, and great interface. Not to mention that they have a great customer success team which always lends a friendly hand when need be.
- As a manager, the ability to track progress in real-time and review responses is excellent.
- Having great software is really important, but it's equally as important to have a solid support system, too. We're thrilled with RFPIO's top-notch customer service.
Cons
- There is a little confusing language on completing a section makes it read only so someone would have to open it up to be editable again. This could be just the way our software is configured.
- My team members are often confused with the platform, no matter how simple I try to make it for them.
- I'm not sure what they're getting, and I don't know when it's been answered. May be a user error on my part.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
