Ventture vs SolarWinds Service Desk

RATING:

3.9

(246)

Ventture has 246 reviews and a rating of 3.87 / 5 stars vs SolarWinds Service Desk which has 572 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (246)
4.6 (572)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 21, 2023
May 27, 2024
Pros/Cons
  • Pros

  • I got it at a great price when it was first released. The pricing is affordable, and it allows for growth.
  • They have great customer service and do their best to help you on the livechat support or via Skype.
  • Cons

  • It's hard to troubleshoot. I also found the domain mapping to be difficult.
  • Second, the founder is extremely unstable and won't hesitate to pull the rug out from under you making you question building your business with this service.
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  • Pros

  • The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.
  • I really appreciate the ability to organize columns in my ticket queue according to my preferences.
  • Cons

  • Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.
  • No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos