--- title: "Pabau Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pabau. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pabau is a good fit for you!" source_url: "https://www.softwareadvice.com/salon/pabau-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) / Pabau Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/pabau-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/pabau-profile/alternatives/) # Pabau User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 653 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 509 reviews (78%) - 4 stars: 101 reviews (15%) - 3 stars: 22 reviews (3%) - 2 stars: 10 reviews (2%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. - The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. - The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. ### Most mentioned cons - Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. - The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. - Some parts of the system aren’t as intuitive as they could be, so it takes time to learn properly. ## Pabau customer reviews Showing reviews 1-25 of 653 (page 1). ### Great for patient scheduling & charting! - Overall rating: 5/5 - Reviewer: Ally T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pabau has greatly reduced administrative overhead and allowed our team to stay focused on delivering high-quality patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about Pabau is how seamlessly it streamlines clinical charting, patient scheduling, and practice workflows into a single intuitive platform. Managing appointments and documentation for aesthetics and wellness treatments requires a reliable, organized system, and Pabau makes client management, intake, and day-to-day operations effortless. #### Cons Learning a new system has its learning curve, but it was easy to pick up on. The system works together great as a whole to help our practice and patients. --- ### The system that does it all... - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Really positive and would certainly recommend to other clinic owners. The future developments look really exciting... this system is instrumental to running our business efficiently! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've had Pabau as our clinic software for circa 4 years now. The system has continued to develop and improve continuously... the team are very reactive and always helpful. Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites. Would very much recommend if you are considering changing your clinic software or indeed starting from scratch! #### Cons The system is continuously developing, as such there are teething issues from time to time. However these are always dealt with quickly and efficiently by the team. #### Reasons for switching to Pabau Requirement for more functionality - multiple rooms and devices --- ### It sounds great but the result is poor - Overall rating: 1/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor. We are looking at switching to another software company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It sounds great and excellent functionality and would generate efficiencies #### Cons There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse. #### Reasons for switching to Pabau It’s Better --- ### Switched from this to another patient management software - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I cancelled it and switch to carepatron which has been great. It is a lot easier to set up and I was able to use it daily. I was not able to ever figure out Pabau, it is probably great if you can get it set up, but I am a small practice and had a hard time contacting support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn't like Pabau, it was super difficult to use. I had to replace it with Carepatron which was much more intuitive. #### Cons I found it clunky and very difficult to use. I was not able to ever set it up and paid for months without ever getting any benefit. --- ### The Best All-in-One Practice Management Platform We've Used - Overall rating: 5/5 - Reviewer: Leigh W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. #### Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. #### Reasons for choosing Pabau We chose Pabau after comparing several aesthetic practice management platforms because it offered the best combination of customization, automation, patient management, marketing, and scalability. It allowed us to consolidate multiple systems into one platform while providing the flexibility to build workflows around our practice. Combined with excellent onboarding, ongoing training, and a responsive support team, it was the best long-term fit for our growing clinic. #### Reasons for switching to Pabau We made the switch from Zenoti because we needed a platform that would support our growth instead of slowing us down. We were experiencing daily operational issues, limited customization, challenges with patient communication, and frequent frustrations that required workarounds or support tickets. Rather than spending time troubleshooting software, we wanted our team focused on delivering an exceptional patient experience. Pabau offered the flexibility, automation, and all-in-one functionality we were looking for, making it a much better fit for our medical aesthetics practice. --- ### Really helpful software for my business - Overall rating: 5/5 - Reviewer: Sandi A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It can be a bit difficult to get your head around at first, as there are many aspects to this piece of software. That said, this is also why it becomes so useful once everything is properly set up. The team are helpful with onboarding, and they continue to provide ad hoc support whenever it’s needed. After setup, it’s genuinely helpful and cuts down a lot of the admin involved in running a business. It automates many tasks and makes note-keeping straightforward. I honestly couldn’t imagine being without it. #### Cons There are some additional costs that require the use of credits, but this isn’t unusual compared with similar software companies. #### Reasons for choosing Pabau Cost was cheaper, and seemed more appropriate for a medical company --- ### Excellent Practice Management System - Overall rating: 5/5 - Reviewer: PRAMOD V. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Pabau has been very positive. It has helped streamline our day-to-day clinic operations, improve organisation and save our team time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is easy to use and keeps appointments, client records, payments and communication all in one place. It makes managing the clinic much more organised and efficient. #### Cons Some features take a little time to learn, and certain areas could be more intuitive. However, overall the system works very well for our needs. --- ### A Good CRM for Aesthetics & Wellness Clinics - Overall rating: 5/5 - Reviewer: Serena G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Pabau has been easy to use and well suited to running an aesthetics and wellness clinic. It covers the main functions we need without making everyday tasks unnecessarily complicated, and the system has been straightforward to get set up with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pabau is a straightforward CRM system that brings bookings, client records, forms and day-to-day clinic management into one place. It is easy to navigate and has clearly been designed with clinics and aesthetics businesses in mind #### Cons The customisation options could be improved, particularly around colour schemes and branding. It would be useful to have more flexibility to make the client-facing elements better match the look and feel of an individual clinic. --- ### Great option for small, cash based practices - Overall rating: 5/5 - Reviewer: Connor B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Budget-friendly for small practices, lots of useful features, helpful customer support, and easy to use. #### Cons For US-based practices, it can sometimes be hard to get support because the support team is mainly based in the UK/Europe. --- ### Great clinic management app - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very complete clinic management that helps with the patient care, for and finances, aswell as marketing. #### Cons so many features it takes time to navigate all of them. It takes sometime to get used to it and there are some glitches. --- ### Powerful and well-connected system that improves clinic efficiency - Overall rating: 5/5 - Reviewer: Nicole F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out most to me is how well everything connects together. It genuinely feels like a complete system where appointments, notes, communication, and follow-ups all link seamlessly. It makes the whole clinic run more smoothly and gives you a lot more control over how you manage patients. #### Cons There is a bit of a learning curve at the start, but once you get familiar with it, it actually becomes one of its strengths because of how much you can customise and tailor to your clinic’s needs. It just takes a little time to fully unlock its potential. #### Reasons for switching to Pabau We switched from Cliniko because we needed something more advanced as the clinic grew. Cliniko was good for basic use, but Pabau offered a much more complete solution with better tracking, communication tools, and overall functionality in one place. --- ### Medical Practice owner/Physician Assistant - Overall rating: 5/5 - Reviewer: Carrie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Have been friendly and helpful aside from not discussing credits and their importance in practice. They promise 24/7 access to assistance and I really hope this is the case. In the past, our EMR experiences once we went live we couldn't get assistance for days at a time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that they are helping me setup the account and tailoring it to my practice. I love that I will have everything in one place for managing our practice. #### Cons Not sure how the credit system will work for primary care as I have to use credits for daily use. This was not explained prior to signing the contact. The onboarding has been pretty smooth to date. I am anxious to move our patient data over and see how accessible the information in within Pabau. #### Reasons for choosing Pabau Talk with other providers who had buyer's remorse with Aesthetic Record. #### Reasons for switching to Pabau Elation is very limited and feels 20 years behind technology. It is just not what need anymore. AND customer is bleek at best. --- ### Powerful System with a Learning Curve - Overall rating: 5/5 - Reviewer: Agnes G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered What I value most is how medical-focused the system is. Everything from injectable treatment templates, to photo tracking, before/after galleries, and customisable forms is built specifically for clinical and aesthetic use. It saves me hours each week and ensures I stay compliant with GDPR and medical record keeping standards. The client journey automation is also a huge bonus my patients receive reminders, forms, aftercare, and even newsletters without me having to manually send anything. It’s professional and keeps my patients engaged. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible. As a nurse-led business, patient safety, organisation, and documentation are at the heart of everything I do. Pabau has helped streamline all aspects of my practice from online bookings and consent forms, to treatment notes, photos, and marketing follow-up. #### Cons While Pabau is a powerful and comprehensive system, the initial setup and learning curve can be quite steep especially for smaller teams or solo practitioners. Because the platform offers so many features, it takes time to understand how everything connects and to customise it for your clinic’s specific workflow. Additionally, certain parts of the interface could be more intuitive or visually modern. Also, some features like SMS credits or add-ons Marketing are not free; extra charges applies. #### Reasons for switching to Pabau I switched to Pabau because I needed a comprehensive, medical-grade software that could handle all aspects of my clinic in one place from patient records, online bookings, consent forms, before/after photos, to marketing and compliance. Other systems I used before were either too basic or required multiple platforms to achieve the same results. Pabau stood out because it was designed specifically for aesthetic and medical clinics, and offered the kind of automation, professionalism, and clinical documentation I needed to grow confidently and stay compliant. --- ### Clear and organised system for managing payments and invoices - Overall rating: 5/5 - Reviewer: Aanjana B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. It has made financial tracking more organised and transparent. It’s much easier to review payments, check histories, and ensure everything is accounted for, which gives more confidence in day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a finance perspective, what I appreciate most is how payments, invoices, and treatment packages are all managed in one system. It makes tracking transactions much clearer and reduces the chances of things being missed or recorded incorrectly. #### Cons There are quite a few financial features available, so it can take a bit of time to understand how to use them fully. However, once everything is set up properly, it becomes very efficient and easy to manage. #### Reasons for switching to Pabau We switched from Cliniko because we needed a system that handled billing and financial tracking in more detail. Cliniko was simpler, but Pabau offered better tools for managing payments, packages, and overall financial processes. --- ### A Customizable, Provider-Friendly Platform with Exceptional Support” - Overall rating: 5/5 - Reviewer: Brant T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered As the clinic owner and a provider, the onboarding with Pabau has been fantastic. We’ve felt supported at every step, and the team has truly empowered us to customize and refine our environment to match our clinic’s needs. The process has been smooth, encouraging, and gives us confidence that we can continually adapt the system as we grow. However, we do find the APP is not as robust as the web version. We planned for iPad's and quickly determined we would rather us a PC or MAC. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a provider, Pabau has been a game-changer for our clinic. The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than the other way around. The modern, intuitive UI makes navigating patient records and treatment notes effortless, even on busy days. Their AI features are a standout. The dictation tool is fast, accurate, and cuts documentation time in half. I also love how easily Pabau lets us merge data from other workflows directly into the clinical record. Everything stays seamless, organized, and centralized without the usual copy-and-paste chaos. Overall, Pabau delivers a smooth, smart, and efficient experience that supports both clinical flow and patient care. Highly recommend it to any practice looking to upgrade their digital operations. #### Cons y least favorite part of Pabau is that some of the naming conventions and workflow logic are very EU-specific. As a US-based provider, I sometimes have to remind myself that certain features don’t apply to our regulations or clinic processes. There are moments where I need to escalate things to support just to clarify why a feature matters in the EU but functions differently here in the US. It’s not a deal-breaker, but it does add a small learning curve for American clinics using the system. --- ### Great CRM system for any aesthetics clinic - Overall rating: 5/5 - Reviewer: Birju B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great. The support is fantastic, and although there are system upgrades which can alter the look sometimes, these enhances makes the system so much better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a fantastic experience using Pabau at The Beauty Alchemist. The system has helped streamline our patient journey, bookings, consultations and communication all in one place, making day-to-day clinic management far more efficient. The platform feels modern, intuitive and continually evolving, and the support from the Pabau team has been excellent throughout. It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. #### Cons Some initial input required which can take time but is required at the start of the journey and a necessity. --- ### Pabau set me up for success - highly recommended - Overall rating: 5/5 - Reviewer: Paul F. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team. I had regular meetings with [sensitive content hidden], my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference. [sensitive content hidden], the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic. [sensitive content hidden], the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support. [sensitive content hidden], the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable. Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence. – Paulosophy Aesthetics #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team were excellent, friendly and helpful. The booking system itself is personalised to my business which they client sees and helps with client engagement and retention. #### Cons There was not any aspect that I disliked. I think the process of setting up the account took about 4 weeks in total but I definitely think that is needed to ensure all the different aspects of the system are to your likes and needs for the business. --- ### Pabau experience - Overall rating: 5/5 - Reviewer: Noelli Marie P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered so far good, customer support has been good and efficient in setting up our account and showing us all the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and has smart and helpful features. Allows multiple users and can integrate to your website and other social media platforms. #### Cons The downside is that it is more expensive than other CRM available, and they are increasing fee soon too. #### Reasons for choosing Pabau more user friendly and has more features --- ### All in once features and great Support team - Overall rating: 5/5 - Reviewer: Uliana R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The platform assists me with operations and marketing, including CRM and every step I need to complete. I also appreciate the excellent AI integration, which offers plenty of opportunities to explore and implement new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This all-in-one system is incredibly convenient. You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies. The team is exceptionally helpful and understanding, and every meeting has been both productive and informative. Implementation is straightforward, with clear instructions, and the interface is extremely user-friendly. The connection is reliable, communication is quick, and integration is seamless. It's ideal for daily use and supports ongoing growth. The platform assists me with operations and marketing, including CRM and every step I need to complete. I also appreciate the excellent AI integration, which offers plenty of opportunities to explore and implement new features. #### Cons That I did not switch to them earlier. I like that they combine all the basic and everything needed for every step of operation --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. #### Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. --- ### Amazing Platform - Overall rating: 5/5 - Reviewer: Nav U. - Verified reviewer: Yes - Industry: Medical Devices - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing platform that I use for my Laser & Hair Removal clinic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had fantastic support from [sensitive content hidden] — they’ve been incredibly helpful in guiding me through updates and changes, making everything easy to understand and manage #### Cons There is not a lot that I have to say in terms of negatives. The only thing I will say is sometimes its hard to book earlier catch up sessions when it is a busy period --- ### Best system - Overall rating: 5/5 - Reviewer: Jas G. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, I feel the customer support is strong. They are very professional and skilled individuals who work swiftly to help with any issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally. #### Cons the price I think is a lot. The price can be reduced I feel especially for loyal customers. This would be nice. --- ### Pabau Experience - Overall rating: 5/5 - Reviewer: Naomi F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very good overall experience with the team and with the system itself. I have been using Pabau for 2 years now and the team have supported with throughout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is great, they are easily contactable and responsive, any issues are resolved quickly. The system itself does a lot for you when you utilise its features. Your dedicated team are amazing at meeting you to set everything up so you can make the most of the whole system, but also great at continued development and growth. Pabau is quite a logical system so when navigating it’s easy to use. #### Cons Some processes can have many steps which if you’re not familiar with can take time getting used to. But once you start spending time on the system the processes are logical. --- ### Pabau Has Streamlined My Clinic & Elevated My Patient Journey - Overall rating: 5/5 - Reviewer: Valentina V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I’m really happy with Pabau. As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place. Their team have been great in supporting me with setup and custom requests, and I love how it keeps my practice organised and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform. The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine. The support team is also responsive and really invested in helping you succeed. #### Cons There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and customising templates. It can take time to understand where to find the most accurate reports, but once you're familiar with the system, it becomes much easier. --- ### Well worth the investment - Overall rating: 5/5 - Reviewer: Dawn R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered excellent service from all of the development team. There are still some aspects that may need tweaked, however there is the ability to suggest areas to be changed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support on setting up the software. The software has lots to offer from notes and records to emails #### Cons a lot to learn which is not easy when you're old. but the support helped. I still need help occasionally ## More reviews [Next reviews](https://www.softwareadvice.com/medical/pabau-profile/reviews/?page=2) --- Pabau Reviews, Pros and Cons - 2026 Software Advice