--- title: "Pabau Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pabau. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pabau is a good fit for you!" source_url: "https://www.softwareadvice.com/salon/pabau-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) / Pabau Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/pabau-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/pabau-profile/alternatives/) # Pabau User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 667 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 521 reviews (78%) - 4 stars: 102 reviews (15%) - 3 stars: 22 reviews (3%) - 2 stars: 10 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. - The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. - It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. ### Most mentioned cons - The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. - For US-based practices, it can sometimes be hard to get support because the support team is mainly based in the UK/Europe. - Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. ## Pabau customer reviews Showing reviews 1-25 of 667 (page 1). ### 10/10 - Your One-Stop Shop for Running a Clinic - Overall rating: 5/5 - Reviewer: Natalia P. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using Pabau for several years now and have been really happy with the software. It is very user-friendly and easy to pick up, making it simple for our team to use on a daily basis. The platform is continually evolving, with regular updates and new features to keep up with advances in technology. It is great for managing appointments, communicating with patients, storing patient information and generating reports, all in one place. Another big positive is the support team, who are always available to contact if we have any questions or need assistance. Overall, we are very happy with Pabau and would definitely recommend it to other clinics looking for a reliable and comprehensive practice management system! Tilly Operations Director Dr Tanja Phillips Medical Aesthetic Clinic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most about Pabau is how easy it is to use and how everything is managed in one place. From appointment bookings and patient communications to medical histories, consent forms, clinical photographs, treatment notes, laser settings, payments and reporting, it really does cover everything we need to run our clinic efficiently. The software is intuitive and easy for new team members to pick up, and we love that it is continually evolving with new updates and features. The support team are also always on hand to help whenever needed. #### Cons Nothing! We have been really happy with Pabau over the years and have no complaints. The platform continues to improve, and the support team are always helpful whenever we have any questions. --- ### Promising all-in-one for a growing solo med spa - Overall rating: 5/5 - Reviewer: Kaneisha T. - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I’m a solo-founder med spa and wellness provider who recently moved onto Pabau after comparing several platforms. I chose it over more expensive, revenue-share models because I wanted an all-in-one system without giving up a percentage of my revenue. Onboarding has been mostly smooth, with a learning curve around monthly fees and charges. Setup of email sending and the booking menu has been more involved than expected. It’s early, but my goal is to run scheduling, client records, and marketing in one place instead of juggling separate tools. I’d recommend it to small aesthetics practices that want flexibility, and I’ll update this review as I get further in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like that it is an all-in-one system. Scheduling, client records, and marketing/email is all in one platform instead of separate tools. #### Cons The pricing structure takes some effort to understand, since the add-on tiers and usage-based charges aren’t obvious until you’re deep into the quote. The Revenue Manager, [sensitive content hidden] was great at providing understanding to their process. --- ### Excellent online chat support - Overall rating: 5/5 - Reviewer: Anita S. - Industry: Medical Practice - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered As an aesthetic practitioner, Pabau has been a reliable tool for keeping my daily clinic operations organised. The system works well, but the main highlight for me is definitely their online chat support. Whenever I run into a question, the team responds on the chat channel with immediate answers and straightforward solutions. Having that fast support makes it much easier to keep things moving during a busy clinic day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their online chat service. They try to answer my questions as soon as possible and don’t stop until they find solutions. #### Cons When I use my Pabau account, I need to refresh the page quite often to make it work smoothly that is frustrating sometimes. --- ### Pabau the One Stop Shop - Overall rating: 5/5 - Reviewer: Kyle H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great, staff has been wonderful and helpful and very responsive. Working on implementation so i have not used the system yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They Integrate with everything. Their interface is user friendly and, great price for what you are getting. and the patient management features are customizable. #### Cons They charge you for texting. wasn't aware of that when I signed up. Other than that I have been very pleased. --- ### Useful Clinic Management System with Room for Improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Pabau is a useful practice management system that helps streamline clinic administration, appointment scheduling, and patient management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau offers a range of useful features for managing patient appointments, patient records, and day-to-day clinic operations. The booking and scheduling tools help keep everything organised, while having patient information in one place makes managing the practice more convenient. #### Cons Some features can take time to learn, especially for new users. Certain processes could be more straightforward. --- ### A Smart, All-in-One Solution for Clinic Management - Overall rating: 5/5 - Reviewer: Yasmin H. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Pabau streamlines our clinic’s daily operations by bringing patient management, bookings, and clinical records into one system. Its intelligent features, reliable performance, and helpful support team make managing the clinic more efficient. #### Cons The main downside is the increase in subscription prices, which can make it more expensive for clinics to maintain the service. --- ### Great Support and a Positive Onboarding Experience - Overall rating: 5/5 - Reviewer: Eva A. - Industry: Medical Practice - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pabau has been very positive so far. As we’re in the process of opening a new aesthetics clinic, having the right system in place is really important to us. The onboarding team has been incredibly supportive, friendly and patient, and they’ve genuinely done their best to get our account up and running as quickly as possible. Although the initial setup has taken a little longer than expected, the team has been very responsive and helpful throughout. We really appreciate their dedication and are looking forward to using Pabau once our clinic opens. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Pabau is how supportive and dedicated the team has been throughout the onboarding process. Everyone has been friendly, approachable and genuinely willing to help. As we’re opening a new clinic, time is really important to us, and the team has been doing their very best to get our account set up and ready as quickly as possible. I really appreciate their effort, patience and willingness to go the extra mile to help us get started. #### Cons What I dislike most about Pabau is that the initial setup can be quite time-consuming, especially when you’re preparing to open a new clinic. There are several steps involved, and it’s not always clear how long everything will take. I think a more straightforward onboarding process, with clearer timelines and guidance, would make things much easier. However, the support team has been fantastic and is always doing its best to help speed things up. --- ### Tevreden over Pabau - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Na een opstart met een paar kleine problemen heeft de organisatie er alles aan gedaan om dit snel en goed op te lossen. De medewerkers zijn zeer betrokken en de service is top. Inmiddels werkt de tool volledig naar behoren en hebben we er veel profijt van. Het systeem is erg goed en flexibel, omdat je de vele verschillende modules makkelijk aan of uitzet naargelang je eigen gebruik. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros De medewerkers zijn zeer betrokken en doen er bij problemen alles aan om tot een zo goed mogelijke oplossing te komen. Hoewel we tijdens de opstartfase tegen wat problemen aanliepen, heeft de organisatie direct haar uiterste best gedaan om dit vlekkeloos op te lossen en met succes. Daarnaast is de tool uitstekend; dankzij de vele verschillende modules die je naar behoefte aan en uitzet, is het platform flexibel in gebruik #### Cons Ondanks een paar kleine opstartproblemen is alles snel in goede banen geleid. Het platform werkt nu naar behoren en we hebben veel profijt van de tool. --- ### Easy setup with great support from the team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My experience so far has been really positive. Everyone I’ve dealt with has been helpful and supportive throughout the setup process. I’m new to using Pabau, but it looks like a great system for managing my aesthetics business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve recently set up with Pabau for my aesthetics business and have had a really positive experience so far. Everyone I’ve dealt with has been helpful and supportive [sensitive content hidden], making the setup process straightforward. I’m still getting familiar with all the features, but it looks like a great system for managing my clinic. #### Cons There’s quite a lot to get familiar with at the beginning, so I’m still learning how everything works. The support from the team has made this much easier. --- ### Pabau makes practice management efficient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s an intuitive platform that allow patient management,records,billing and communication together. Although some features needs a learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros User friendly interface. Helps arrange patients records along with insurance coverage. Customization allows to adopt new process smoothly. #### Cons Pricing is expensive for new businesses.Customer support can be slow sometimes.Occasionally bugs and issues makes system slower --- ### Owner - Overall rating: undefined - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 2-10 employees The reviewer experienced significant challenges with Pabau, including a poorly managed migration and ongoing software reliability issues. Despite initial expectations for improved efficiency, the software ultimately led to more administrative burdens and prompted a switch to Jane App. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer appreciates how Pabau Practice Management simplifies scheduling and organization within their practice. The ease of use and centralized features contribute to a positive experience. Full review available after login on Software Advice --- ### Great for patient scheduling & charting! - Overall rating: 5/5 - Reviewer: Ally T. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pabau has greatly reduced administrative overhead and allowed our team to stay focused on delivering high-quality patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about Pabau is how seamlessly it streamlines clinical charting, patient scheduling, and practice workflows into a single intuitive platform. Managing appointments and documentation for aesthetics and wellness treatments requires a reliable, organized system, and Pabau makes client management, intake, and day-to-day operations effortless. #### Cons Learning a new system has its learning curve, but it was easy to pick up on. The system works together great as a whole to help our practice and patients. --- ### WE LOVE PABAU - Overall rating: 5/5 - Reviewer: Hill B. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about Pabau Practice Management is how it keeps everything organized in one place. It makes managing appointments, client information, and day-to-day tasks so much easier and more efficient. #### Cons The thing I like least is that when we first got Pabau it would sometimes take a little while to load. However, their team has been really helpful and has given us tools and solutions to improve the speed, which has made a big difference. --- ### It sounds great but the result is poor - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor. We are looking at switching to another software company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It sounds great and excellent functionality and would generate efficiencies #### Cons There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse. --- ### The Best All-in-One Practice Management Platform We've Used - Overall rating: 5/5 - Reviewer: L.A. W. - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. #### Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. --- ### Early days, but pleased so far. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great so far, hopefully changes can be made to fit our clinic better. The constant improvements are great, but sometimes our staff can struggle with the pace of change and this communication could be clearer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Innovative and support is excellent. It has some amazing features that will really transform how we work, particularly from an admin point of view. #### Cons Some parts don't quite fit how we work and require quite a lot of manual manipulation to get a solution --- ### Great Experience So Far - Overall rating: 5/5 - Reviewer: Nina W. - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been great with everyone being very helpful and available, I am currently onboarding so I hope this responsiveness will continue as I continue on with my subscription and come out of the onboarding phase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the cost was not too much initially and you were able to pick what you wanted to invest in. Once getting started I enjoyed that they have the videos and a person to help you so you can do some on your own but also have someone to help guide you through the setup. #### Cons The base price is included however the start up price had to be clicked through which I did not initially see. Also getting started took a while because the initially specialist to purchase did not have much availability until a week out. --- ### Really helpful software for my business - Overall rating: 5/5 - Reviewer: Sandi A. - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It can be a bit difficult to get your head around at first, as there are many aspects to this piece of software. That said, this is also why it becomes so useful once everything is properly set up. The team are helpful with onboarding, and they continue to provide ad hoc support whenever it’s needed. After setup, it’s genuinely helpful and cuts down a lot of the admin involved in running a business. It automates many tasks and makes note-keeping straightforward. I honestly couldn’t imagine being without it. #### Cons There are some additional costs that require the use of credits, but this isn’t unusual compared with similar software companies. --- ### Excellent Practice Management System - Overall rating: 5/5 - Reviewer: velaga p. - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Pabau has been very positive. It has helped streamline our day-to-day clinic operations, improve organisation and save our team time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau is easy to use and keeps appointments, client records, payments and communication all in one place. It makes managing the clinic much more organised and efficient. #### Cons Some features take a little time to learn, and certain areas could be more intuitive. However, overall the system works very well for our needs. --- ### A Good CRM for Aesthetics & Wellness Clinics - Overall rating: 5/5 - Reviewer: Serena G. - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Pabau has been easy to use and well suited to running an aesthetics and wellness clinic. It covers the main functions we need without making everyday tasks unnecessarily complicated, and the system has been straightforward to get set up with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pabau is a straightforward CRM system that brings bookings, client records, forms and day-to-day clinic management into one place. It is easy to navigate and has clearly been designed with clinics and aesthetics businesses in mind #### Cons The customisation options could be improved, particularly around colour schemes and branding. It would be useful to have more flexibility to make the client-facing elements better match the look and feel of an individual clinic. --- ### As a start up clinic - Overall rating: 5/5 - Reviewer: Amy T. - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard. #### Cons Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for. --- ### Great for managing bookings and improving patient communication - Overall rating: 5/5 - Reviewer: Zenaida B. - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. It has made daily tasks quicker and more organised, especially when dealing with a high number of patients. It also makes communication with patients much easier, which improves the overall experience for both staff and patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place. The calendar is clear, reminders go out automatically, and it really reduces missed appointments. It makes the day feel a lot more controlled and less stressful. #### Cons At the start, there are quite a lot of features to explore, but once you understand how everything fits together, it actually becomes very efficient. It’s more about getting familiar with the system rather than any real downside. --- ### Medical Practice owner/Physician Assistant - Overall rating: 5/5 - Reviewer: Carrie H. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Have been friendly and helpful aside from not discussing credits and their importance in practice. They promise 24/7 access to assistance and I really hope this is the case. In the past, our EMR experiences once we went live we couldn't get assistance for days at a time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that they are helping me setup the account and tailoring it to my practice. I love that I will have everything in one place for managing our practice. #### Cons Not sure how the credit system will work for primary care as I have to use credits for daily use. This was not explained prior to signing the contact. The onboarding has been pretty smooth to date. I am anxious to move our patient data over and see how accessible the information in within Pabau. --- ### Very happy! - Overall rating: 5/5 - Reviewer: Fabulously Made Salon &. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is full detailed and abilities to collect my clients information. Customer service has been great as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How fast and informative to resolve the concern. She was very friendly and explained things to me. It was nice. #### Cons Not being able to give the option for my client to tip on an invoice. However, thats only because that is what I was use to before. ---