About Simple Salon

Simple Salon is a cloud-based salon management solution for small, midsize and large day spas and hair salons. Primary features include SMS messaging, online booking management, marketing, accounting and reporting.

The SMS messaging feature allows users to reduce no shows and manage appointments. The online booking feature allows users to take bookings and schedule them in the appointment book. The marketing feature sends out welcome notes, reminders and promotional offers to clients. The reporting feature provides a dashboard where users can view salon performance against key performance indicators. Simple Salon offers integration with Slick, Xero Accounting, Campaign Monitor, SMS Central, MailChimp, Stripe, Pin Payments and POS99.

It is offered via ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

147 Reviews of Simple Salon

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(90)

90

4 stars

(35)

35

3 stars

(18)

18

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 147 results

October 2019

Colleen from Decadence Nail & Beauty Studio

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2019

Frustrated!!

Pros

Up until last week, this software was pretty good - it met my needs as a salon owner. I have had very few dramas with it.

Cons

After I did the iOS 13.1.2 update, things have changed dramatically. The whole entering appointments screen has changed and it is now difficult and takes twice as long to enter clients into appointment book. Also, it keeps logging me out so each time I go to use it, I have to waste time logging in again. And if I make a mistake in my haste, it takes even longer.

Reasons for Switching to Simple Salon

Pricing. It was not worth the money for a single operator. However, I LOVED this software and was sad I couldn’t afford it.

October 2019

Sarah from Light as a Feather Beauty

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2019

Simple Salon user for over 5 years!

Overall I am happy, my day to day use is easy & straight forward.

Pros

General functions are easy to use, affordable and has pretty much everything I need. Easy to book and rebook clients, set up appointment reminders and add & change services.

Cons

The app doesn’t allow all functions to be performed, such as moving an appointment to a different day or time, or inputting a task without booking it as a clients appointment. I also find setting up a list to text out clients for promotions tricky at times.

Reasons for Switching to Simple Salon

I had used Shortcuts at my places of employment for the 5+ years prior to opening my own business, the use I found to very similar but extremely cheaper & more accessible (eg: don’t need to leave on a computer to access remotely like shortcuts did at the time).

Response from Simple Salon

Replied October 2019

Hi Sarah. Thanks very much for your review of Simple Salon. Very happy that you find it easy to use. We'd also love to help you with any functions that you might ever find tricky and are always contactable at support@simplesalon.com.au and can happily call you back to guide you over the phone. Thanks again for managing and building your business with Simple Salon.

October 2019

Sarah from Shimmer Health & Beauty

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

October 2019

Loyalty not necessarily rewarded

Almost four years ago, I borrowed my mother’s credit card to use for one month of my subscription. I changed it to my then new card soon after, which was charged by Simple Salon. My mother alerted me some time later to the fact that her card was still being charged also. Simple Salon don’t seem to want to take responsibility for this glitch and in reply to one of the emails I sent trying to get to the bottom of the reason why we were being charged twice for a period of time, their response was sending me the link on how to properly change your card/payment details. Obviously I already knew how to do this as my card was being charged, and this was not the first time over the years that I’d successfully changed payment details. This issue has caused me to refrain from using the online booking feature and I have been researching other booking systems because I am not at all satisfied with this. If I had more time, I would have moved over to another program by now.

Pros

The program is reasonably easy to work with and does prompt you to find what you are looking for in most cases.

Cons

There have been times where I have really needed to speak to a support person, but this is not an option unless you ask for a return phone call that you need to wait for. There is not a simple option for treatment packages so if someone books in for a discount package, we are required to book each treatment in separately and I have to rely on my staff to remember to apply the discount.

Reasons for Choosing Simple Salon

Price point, functionality. This was 6 years ago now and there are now many more options on the market. I wouldn’t choose Simple Salon again due to my experiences. I am in the process of selling my business and will be honest with potential buyers regarding this. I will be purchasing a different online booking system for my next venture.

Reasons for Switching to Simple Salon

After losing my entire booking program due to a computer software issue, I had to repurchase the program and was told by GSI that it was ‘on the cloud’ and I would no longer need to physically back up the program...being fairly technologically impaired, i took their word and went along. Fast forward one year and two weeks, we lost all of the system data for no apparent reason. The program had a 12 month warranty and the support staff couldn’t care less about our ordeal, let alone offer advice or strategies! I had no physical back up nor was the data stored ‘on the cloud’

Response from Simple Salon

Replied October 2019

Hi Sarah. Thanks very much for your review. We are very happy that you found SS easy to use but apologize for any confusion which may have occurred regarding changing the credit card assigned to billing. We will be looking into this matter further in an effort to establish a more satisfactory outcome for you. Team SS.

December 2020

Kiri from Me Hair

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

December 2020

LOG IN ISSUES

Pros

So far this system has been really good especially since i was not looking at investing a lot of money in a system as i didnt need this due to being a small operation. The help desk are always prompt in answering any questions i have.

Cons

Unfortunately since the upgrade ive had some issues however the biggest issue is that i have been locked out of my account for the past 24hrs and have no access to any of my online bookings or client details. There is also no way for me to contact anyone about this as all my emails have rebounded. Super frustrated as i dont know you i have booked in for the day let alone the next 6 weeks and no way of contacting any clients or finding out if this is being rectified

October 2019

Christie from Christie Muir hair styling

Company Size: 1 employee

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

It's great

I'm very happy with the system although I would love to be able to call customer support when something comes up rather than submitting a request.

Pros

I love the online booking system and the price is very reasonable.

Cons

I'm not at at tech savvy and some of the things on offer while easy to use I don't quite understand.

Reasons for Switching to Simple Salon

The price was ridiculous and their customer service was terrible when I had a problem. I was tricked into a contract that was way more expensive than I first was told because I was very naive and was the first time I had been on my own.