Simple Salon vs BookSteam

RATING:

4.4

(147)

Simple Salon has 147 reviews and a rating of 4.41 / 5 stars vs BookSteam which has 98 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (147)
4.7 (98)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
July 12, 2023
April 25, 2024
Pros/Cons
  • Pros

  • Ease of use, very easy to navigate. With great automated features.
  • It was simple setting up, I love the reports you're able to generate and I find the online help topics really useful.
  • Cons

  • Reminder emails/ sms - having trouble purchasing sms credits thereby only unable to send email reminders.
  • Online booking system difficult to set up and alter. Also has a lot of technique problems not confirming clients appointments via email when they have booked in.
Read all user reviews
  • Pros

  • Used the free trial while trying to find the best booking software for my business. Easy to use, straight forward.
  • I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.
  • Cons

  • There is no way to remove it. Having all classes show on the public calendar.
  • I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.
Read all user reviews
Pricing Range
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$
$
$
$
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$
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

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FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos