DoTimely
About DoTimely
Awards and Recognition
DoTimely Pricing
Essential: Free Pro: $15 first user and additional users for $10 each. Elite: Contact for pricing *All Prices are in USD.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Available

Most Helpful Reviews for DoTimely
1 - 5 of 84 Reviews
Dina
Civic & Social Organization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
So Happy I found this!
I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.
CONSI haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.
Vendor Response
Hi Dina, we really appreciate your feedback.
Replied February 2019
Joshua
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2018
Our experience running our pet care business on DoTimely's platform has been very positive!
If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.
PROSDoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing. One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.
CONSEarly on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.
Vendor Response
Thanks Josh for your partnership and as always really appreciate your feedback.
Replied January 2018
Sara
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2019
Checks some of the boxes
Not very valuable to me so far. Might switch to manual scheduling and billing and not use an app at all. Customers do not want to download the app either, they can't be bothered to check email and would rather have a text message report sent.
PROS- How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee.
CONS- No resolution of technical issues reported (4 separate issues, none resolved). - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing.
Reason for choosing DoTimely
No monthly fee. GPS Tracking.
Vendor Response
Hi Sara, Thanks for your feedback. We are sorry to hear you had issues getting started with the system. Please reach out to support and they will be happy to help.
Replied October 2019
Betzy
Individual & Family Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Makes my life easier
I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly.
PROSIt’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it. It makes my life a lot easier!
CONSI would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices.
Reason for choosing DoTimely
Pricing
Vendor Response
Hi Betzy, We appreciate your feedback. We will share your feedback with the development team for invoice processing.
Replied July 2020
Jerome
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Pet services
DoTimely has completely resolved our scheduling and invoicing issues.
PROSIt has been very intuitive and easy for all of our employees and customers to learn and use
CONSThe mobile app is great but can use some tweaking.
Reason for choosing DoTimely
Ease of use and features
Reasons for switching to DoTimely
Ease of use
Vendor Response
Hi Jerome, We really appreciate your comments.
Replied September 2019