--- title: "DoTimely Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DoTimely. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DoTimely is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/dotimely-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [DoTimely](https://www.softwareadvice.com/scheduling/dotimely-profile/) / DoTimely Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/dotimely-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/dotimely-profile/alternatives/) # DoTimely User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 86 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.9/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 62 reviews (72%) - 4 stars: 21 reviews (24%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We also like the reminder emails regarding pet vaccination expiry and pet birthdays, and the integrated client key inventory. - We use DoTimely for our dog walking and day care business, and find the various features work well together: the integrated booking request portal/calendar clarifies the schedule for both our clients and staff, the fields for client/pet profile details are very thorough, and the chat feature enables easy communication between clients and staff. - I love that my clients can sign in and electronically choose the dates and services they are interested in. ### Most mentioned cons - The free trial was only 14 days and if you don’t purchase upgrade you lose invoicing & paystubs for your employees. - There are small bugs such as, you can't refresh a screen, it's somewhat clumsy to configure the customizable services. ## DoTimely customer reviews Showing reviews 1-25 of 86 (page 1). ### Excellent Tool! - Overall rating: 5/5 - Reviewer: Agustin A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Do Timely is a great tool for any pet care provider. Other platforms are confusing and expensive. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This platform is quite helpful and easy to use! Managing our appointments have become much easier. #### Cons So far, we haven't encountered any issues. #### Vendor response Hi Agustin, we really appreciate your feedback. Replied February 2019 --- ### Our experience running our pet care business on DoTimely's platform has been very positive! - Overall rating: 4/5 - Reviewer: Joshua K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing. One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily. #### Cons Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet. #### Vendor response Thanks Josh for your partnership and as always really appreciate your feedback. Replied January 2018 --- ### Checks some of the boxes - Overall rating: 3/5 - Reviewer: Sara P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not very valuable to me so far. Might switch to manual scheduling and billing and not use an app at all. Customers do not want to download the app either, they can't be bothered to check email and would rather have a text message report sent. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros - How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee. #### Cons - No resolution of technical issues reported (4 separate issues, none resolved). - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing. #### Reasons for choosing DoTimely No monthly fee. GPS Tracking. #### Vendor response Hi Sara, Thanks for your feedback. We are sorry to hear you had issues getting started with the system. Please reach out to support and they will be happy to help. Replied October 2019 --- ### Must have app! - Overall rating: 5/5 - Reviewer: KIMIKO R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software. #### Cons The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it. #### Reasons for choosing DoTimely Cost and features #### Vendor response Hi Kimiko, Thanks for sharing your feedback. It is great to know you are using lot of DoTimely features that add value to your business. We are always looking to add new features that help our customers. Replied July 2020 --- ### DoTimely serves its purpose for my business needs! - Overall rating: 5/5 - Reviewer: Chrissy W. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website. #### Cons I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound. #### Reasons for choosing DoTimely Since I'm solo and don't have employees and I don't accept payments online, I have the option to have the free version until I build my business and that helps me more than you will ever know. It also helps me build my clientele and their trust. #### Vendor response Hi Chrissy, We really appreciate your comments. Replied September 2019 --- ### Must have for small business owners! - Overall rating: 5/5 - Reviewer: Presley D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So happy I found this software! DoTimely makes scheduling appointments for clients so easy ! Also makes scheduling your team and keeping track on hours a breeze! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the different features to use in this one single software! #### Cons The free trial was only 14 days and if you don’t purchase upgrade you lose invoicing & paystubs for your employees. Wish free trial was 30 days instead of 14, however price to upgrade is very affordable. --- ### So Happy I found this! - Overall rating: 5/5 - Reviewer: Dina M. - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable. #### Cons I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution. #### Vendor response Hi Dina, we really appreciate your feedback. Replied February 2019 --- ### Amazing software for running my business - Overall rating: 5/5 - Reviewer: Jeanne T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing!! DoTimely has helped me to grow my business. The DoTimely team is very quick to respond when I have any issues and were so great getting me started on the app. I am so happy I chose this company to help me manage my business. The product is great for my team and the customers/. Easy to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to communicate with my customers and staff in one place. I can make changes to the schedule and update customer information quickly and easily so all of the team is up to date! The app saves me so much time so I can spend more time growing my business and building relationships with the customers. Being able to invoice my customers and create paystubs has also save me time and money. #### Cons I would like to see my profit on this app with the invoices and pay stubs. #### Reasons for choosing DoTimely DoTimely staff was quick to respond and did an amazing demo and follow up. #### Vendor response Jeanne, We are happy to hear you are enjoying using DoTimely. We appreciate you as our customer. Replied March 2020 --- ### Great! - Overall rating: 4/5 - Reviewer: Emily R. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Overall DoTimely is making a great start into the pet software market. If they can continue to improve their product the way they are doing I’m sure they will be matching their competitors soon! I am very happy using it for my business and I’m excited to see the above features implemented #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using DoTimely for 2 months now and it has helped my business in so many ways so far. - customers always comment how professional it is and they love that they can book so easily - my bookings have increased - it says me so much time, especially when it comes to scheduling staff - having everything in one place is so helpful - customer support is outstanding, I always receive a response within a couple of hours. #### Cons There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same. Features that would really help make this software better are: - better customisation of client and pet forms (including being able to remove existing fields) - customisation of visit reports (adding additional checkboxes) - customisation of the customer sign-up/login page and welcome page on their account - notifications (even just by email) whenever a new customer signs up. Currently there is no way to sort customers by sign up date, so this is impossible to keep track of #### Vendor response Hi Emily we really appreciate your feedback. Replied October 2018 --- ### DoTimely has been a game changer for this small business - Overall rating: 5/5 - Reviewer: Jena N. - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered As they are a new app there are still some things they need to iron out. However, they are open to suggestions and answer questions very quickly and are very helpful in fixing the problem. If they can't fix it, then it is now on the list of things they work on for the future. So far they have fixed everything they said they would. This app has streamlined my business and made it significantly easier to book appointments, close out appointments and keep accountability with my walkers. My clients love it. My walkers love it. Win. Win. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability. #### Cons My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that. #### Vendor response Jena, really appreciate your feedback! Replied August 2018 --- ### DoTimely is aptly named! The platform is beautiful to look at. They have responded in a very time - Overall rating: 5/5 - Reviewer: Emily R. - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered I automated: scheduling, invoicing, and payment collection! AMAZING! DoTimely helped me to be accountable to my clients with GPS and improved ease of communication with their "chat" feature. Instead of checking 2 email accounts, I am more streamlined with the DoTimely App. Helps clients feel more secure about their appointments because they can see on their end that they are: planned, accepted, in process, or completed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is beautiful to look at. They have responded in a very timely manner (usually minutes to a few hours) to the countless questions I had going through the on-boarding process. They are priced perfectly in their market, especially for all of the bells and whistles they offer! Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business. They connect for payments to Stripe, which is a completely separate and secure system of collecting payments. I strongly advise anyone in the pet care service industry to take a good look at all DoTimely offers for cents on the investment dollar! #### Cons They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :) #### Vendor response Emily, we really appreciate your feedback. Replied June 2018 --- ### Great product visually pleasing and backed by awesome support - Overall rating: 5/5 - Reviewer: Pamela B. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After evaluating all other software I settled on DoTimely due to features, ease of use and great price. I can focus on my business rather than just keeping up with the day to day tasks. Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports. The ability to require pictures for visits is great as it provides consistency on our visit reports and is helpful to have this for new staff. Staff having all the client info on the app is great. It's a long list of helpful features to list it all out. #### Cons There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions. #### Vendor response Thanks Pam for your feedback and support. Replied February 2018 --- ### Do Timely does exactly what it says! - Overall rating: 4/5 - Reviewer: Anna B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service are always very quick to respond and deal with any issues 5 star service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how I have all my clients information at the touch of a button #### Cons That I can’t access all of the app from phone #### Vendor response Hi Anna, Thanks for your feedback. We really appreciate it. Replied October 2019 --- ### Easy To Use and Instant Technical Support - Overall rating: 5/5 - Reviewer: Kimberly H. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered technical support is quick and easy and most answers are resolved within an hour. Very happy with all the new modifications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage the walkers and walks, schedule appointments and love the live chat feature! Billing is super easy with package autorenewal. #### Cons NOthing - it would be great if the walkers could edit the internal notes when they see things changing #### Vendor response Thank you so much for taking the time to write the review Kim, much appreciated ! Replied September 2018 --- ### Reliable, easy to use, and customer support when needed. - Overall rating: 5/5 - Reviewer: Amanda I. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Reliability, ease of use for you and clients, affordable, professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Clients control on appointments. Controls on requests. Schedule management. Being able to look at staffs daily walks gps timing #### Cons Gps accuracy. Trouble with spam emails, invoice discounts. Also- being able to select multiple invoices from list to mark as paid. #### Vendor response Amanda, we really appreciate your feedback. Replied July 2018 --- ### Great value for services provided! Easy to set up and use! - Overall rating: 5/5 - Reviewer: Melissa C. - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered On the go scheduling and maintenance, easy to use app. Keeps us on time and in synch as we progress thru appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to scheduling via app and online. App is easy to understand and use. As a new business we appreciate the minimal charges for services as well. No "per user" charges for my staff. Staff is great at responding quickly to any technical issues and questions we have. #### Cons Inability to select a "vacation" or "time off" scheduling function currently, but I understand this is a work in progress as well. Occasional glitch with stopping an appointment. #### Vendor response Melissa, we really appreciate your feedback Replied June 2018 --- ### DoTimely has been a great tool for me. it really is user friendly and the customer support is great. - Overall rating: 5/5 - Reviewer: Beverley M. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of scheduling and invoicing. User friendly software. It really is quite straight forward. I simply add a new customer, schedule in their ongoing dog walks, then it's there in my schedule. Invoicing is simple and can be completed in minutes. #### Cons It was a bit glitchy when first released but the team addressed any bugs that needed to be ironed out quickly and efficiently. #### Vendor response Beverley, we really appreciate your feedback. Replied March 2018 --- ### Great growing product - Overall rating: 4/5 - Reviewer: Rebekah S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I love the software and so do my pet sitters. No complaints from them makes me a happy owner! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of software Never crashes like other software's #### Cons Ability to chat with clients could be easier #### Reasons for choosing DoTimely Ease and it being free. Was afraid to commit to something right away #### Vendor response Hi Rebekah, Thanks for your feedback. We really appreciate you as our customer. Replied February 2020 --- ### Best available product for pet services - Overall rating: 5/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've loved it so far and it was just what my organization needed. They helped us onboard and supported us through any issues. They are very responsive and helpful, and the software works really well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that this software uses GPS to track each service, that we can have many users (without charging per license), and the many options available for booking appointments. #### Cons Adoption isn't great for new clients. They just create an account on a website before they can log into the app. Unless you're building out every client this could be cumbersome for your new ones #### Vendor response Hi Jordan, We really appreciate your feedback. Replied August 2020 --- ### Cool service for very inexpensive - Overall rating: 4/5 - Reviewer: Adrienne P. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software for scheduling, easy to use and figure out and any time I have had questions I very promptly get an answer from someone in customer service about how to handle. Can't believe all the features they have for such a low cost! #### Cons It can be buggy. Sometimes I have to refresh the page a few times before I'm able to do what I want to do. You cannot use the back button. If you want to open a new tab for something within DoTimely you have to log on again in that tab. #### Vendor response Adrienne, we really appreciate your feedback Replied July 2018 --- ### Easy and effective way to stay in touch with my employees - Overall rating: 5/5 - Reviewer: Avneet G. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All my employees don't have a business email so Hub is a great tool to stay in touch with them and provide them the important information needed to run the business. I can chat with them within the same app and this keeps all the business communication in one place. My employees also request time off within the app and I can easily track history. #### Cons Not any, they are always open to customer feedback and make improvements. #### Vendor response Hi Avneet, Thanks for your feedback. We really appreciate it. Replied January 2020 --- ### Easy to use and great support - Overall rating: 5/5 - Reviewer: Nancy H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am glad I started using DoTimely. It has made keeping track of my pet sitting schedule and doing invoicing so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team is very responsive to my questions, which I had many. #### Cons It is a little cumbersome to set up appointments for multiple days. #### Reasons for choosing DoTimely Price was a big factor. Ease of use was the next factor. #### Vendor response Hi Nancy, we continue to add new features and improve our customer's experience. Your feedback is valuable to us. We really appreciate your time. Replied July 2020 --- ### DoTimely App is very helpful and is an upcoming app! - Overall rating: 5/5 - Reviewer: Steven M. - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organization and Billing features are amazing! . And her support staff have been very helpful. I suggested new features and they took my recommendations into consideration and placed them in the application. This programmers on this software are pretty awesome! #### Cons Owner profile on mobile app should have more appointment options. Its a little bit too basic. It should have more features as the desktop version. As a business owner, I constantly have to edit schedules and its easier since I m not in front of my computer the whole day. #### Vendor response Appreciate your feedback Steven. Replied April 2018 --- ### Great software - Amazing customer support. - Overall rating: 5/5 - Reviewer: Eliecer P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, I'm pleased with the product. They are consistently adding new features of value. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to use and has a very informative dashboard feature to keep a pulse on my business. #### Cons I would like to see some task completed with less clicks. #### Vendor response Thanks, Eli. As we discussed we are working on those features. We appreciate your feedback. Replied May 2020 --- ### Features for Pet Sitting Companies - Overall rating: 4/5 - Reviewer: Kelly H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am saving time with Do Timely, being able to quickly schedule and invoice and get on with my day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy of use, customer support, pricing and saves time #### Cons Too many notifications, still a lot of bugs #### Vendor response Kelly, We really appreciate you taking time to write the review. Replied April 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/dotimely-profile/reviews/?page=2) ---