CargoWise Software

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About CargoWise

CargoWise is an integrated logistics execution platform that enables logistics service providers to run complex transactions for customs and cross-border compliance, international eCommerce, warehousing, landside logistics, freight forwarding and rating, allowing them to manage operations on one centralized database for multiple users, functions, countries, languages, and currencies. ...
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CargoWise User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

2.5

Customer support

2

Functionality

3.5

Showing 1 - 5 of 30 reviews

User Profile

Jorge

Verified reviewer

Company size: 11-50 employees

Industry: Logistics and Supply Chain

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

A must have for any company with a supply chain

It's great for any mid/large size company.

Pros

It's really easy to track the product in each phase of the supply chain, allowing each stakeholder to improve their internal processes.

Cons

The software has a lot of features, which makes it a little bit complex to use.

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

April 2021

Great product, but....

Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you. You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same.

Pros

Features, configurability, DB Structure, Cloud Architecture, EDI facilities

Cons

Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.

Reasons for choosing CargoWise

We felt is was - and clearly is - best of breed. No other product on the market can rival this for Freight Forwarding.

Reasons for switching to CargoWise

Because we needed a product which allows us to own our own destiny and give us freedom from more restrictive system providers.

Swati

Company size: 201-500 employees

Industry: Logistics and Supply Chain

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

October 2018

Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.

CW1 - a story of undelivered promises... Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

Pros

1. It is an end to end one stop software. 2. It has a pretty good customer facing 'Track and Trace' feature. 3. Decent accounting package.

Cons

1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues. 2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors. 3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates. 4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

Jonathan

Company size: 201-500 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

All in One Shipment Tracking Solution

Overall, we are very pleased with this software for our logistical purposes. This is a feature rich program that encompasses all areas of global logistics. This includes customs and compliance, shared and secuired data sharing, and tracking. Truly a great tool that assists and takes a lot of the guess work out of shipping.

Pros

Makes interntaion shipping easy with its customs and cross border assistance. Comes with a featrue rich dashboard that makes dealing with different clients and currencies much easier and faster to underand and act upon. We are able to monitor and better assess our procurement timelines, as well as provide up to date information to our clients.

Cons

When first using this software, there can be a lot to learn. There is so much information to take in that it can bve difficult to work through what is important versus what is not, which all depends on the company.

Deep

Company size: 11-50 employees

Industry: Import and Export

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

May 2021

Cargowise One is magic for freight forwarders

I really enjoy using accounting side of Cargowise. It is a great software for AP, AR and general accounting.

Pros

The functionality of the software is so intricate and complex, yes the user experience is easy and flows smoothly.

Cons

Unable to get easy solutions to sometimes basic problems like GL reconciliation, integration to some softwares like payroll software, bank feed etc.

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