Great value for money; friendly, flexible, and a good API

Pros

We came to Easyship after having a negative experience with another 3PL. The Easyship experience has been a breath of fresh air in comparison. The company is constantly working to improve their product. When we've had problems or feature requests, the team has been highly responsive. The Shopify integration is incredibly easy even for a non-technical user to set up. Our team also makes great use of their API for easily pulling custom reports, doing data import, canonicalizing data, etc. Easyship's shipping rates are very competitive and their support has been top-notch.

Cons

There are a few areas where the feature set isn't quite as broad as we would like. For example, I wish there were more configurability around insurance.

Winesave for Singapore

Once you have set up the software and processes it is very simple to use and fairly user friendly. I have to say on starting up I did lean quite a bit on the help desk and the guys in Singapore are extremely helpful. I am sure we all go through the same experiences and when it comes to automated help desks and 1 hour push button options it really stops you from using the platform. Easyship are right on the ball, there to help you through the process and set up's and once done its all pretty straight forward. Had no problems at all and I use them weekly with no issues to date. Cost effective, efficient and always deliver.

Pros

Simple to use. Easy to set up the basics when its running in parallel with an online platform already set up. Gives many options for delivery and reasonably dynamic. Once you have a purchase on your platform logging into Easyship to logging back out again having completed all your shipping requirements takes all of about 2 minutes. I personally like the help desk realtime, real person interaction to resolve any technical issues you have quickly and promptly. A lot of companies could learn lots from having a helpdesk like yourselves. Polite, helpful, quick and efficient, there to help ! Can also deliver to my neighbouring country with easy.

Cons

There are quite a few behind the platform options that are somewhat confusing and not fully understandable but not essential to daily operations. Some of the things you would think should be very simple to replicate don't appear to be. The manual order delivery process is complicated and troublesome and requires an understanding.

STAY AWAY from those thieves at Easyship, they'll lose your parcels and fraudulently charge your cc

Conclusion: I wish someone had warned me before I started working with Easyship for my business, and I hope that my warning will save at least a few e-commerce merchants all that wasted money and time.

Pros

Their online platform looks quite smooth, they can ship to most countries in the world, they integrate with Shopify. But the negatives FAR outweigh the positives; if you want to save your time, money and sanity I would advise you to avoid those scammers.

Cons

If it was only the lost parcels, poor logistics services and extremely late deliveries, I would have simply stopped using your service quietly without posting negative reviews, because I know nothing can be perfect and it is hard to start and grow a business. But after I realised (by chance, while looking at my credit card statement for something unrelated) that you charged me $1596 in the past 8 months, and you subsequently refused to refund it despite black and white emails from your team saying that you would not charge me, I realised that it was not just INCOMPETENCE but also DISHONESTY. And they also have a very interesting way to make money: Easyship has a lot of "adjustments" that are charge after the parcel is shipped, due to what they claim to be "chargeable weight discrepancies". I have personally weighted parcels to the nearest gram before shipping them, and still been charged extra $50-60 for most shipments, sometimes months later. I have tried to get an explanation but was told that my weight was wrong, so I am assuming that it is part of their business model to lure customers in with lower prices and charge them more once it is too late. What a great way to improve their margins. As you can see from the other reviews here and everywhere else on the internet, many of their clients have been experiencing that innovative margin improvement practice.

Customer Service

Pros

The functionality and integration with shopify is good . the ability to set up international shipping options with live rate for the customers. The software is well developed

Cons

You need to work on customer support in Singapore ! Your software gives you a USP , however to be great, there needs to be actual humans in support roles who can reply to queries/ delivery problems in a timely manner and not just blame it on Covid 19! Getting back to your clients (even if it takes 48 -72 hours to rectify the issue) is better than not replying at all and me having to chase, or replying to the INITIAL queries after 1 or 2 weeks . Having a dedicated account manager or even a hotline that is manned to field queries would improve the service immeasurably . This is ultimately why I would not strongly recommend the software to other e-commerce business colleagues; the customer service and response times in SG are a real problem . If this was fixed, then I would certainly recommend you and be a devoted customer. Also having a customer service rep that I could speak to about our specific account and getting better prices based on volume of sales etc . Currently now that my account has been established with Easyship , I am largely ignored. Please be proactive in rectifying this .

Easyship does a really good job overall

Pros

The interface in straightforward; easy to navigate and well organised. I use it with WooCommerce and the integration was smooth, with no crashes, bugs or overloads. Easyship helps you save huge money when it comes to shipping. I run an eCommerce website that spends a fortune with Australia Post. This tool should be able to cut this cost by a 40-50%.

Cons

When you create a shipping, for some reason it shows only a handful of shipping options rather than all the available. But I might be doing something wrong with rules. I'm sure there's a workaround for this. Another thing I find annoying is that it is not clear what time the courier will come to your place to pick up the parcel. They usually say between 8:00am and 3:00pm. I guess you'll have to leave the goods at your front door and hope it doesn't get stolen. However, if you do a decent amount of shippings per month (I think 200/month at least), they can arrange a courier to come to you on a daily basis so you can drop all your parcels that are ready to go.