Easyship

RATING:

4.2

(141)

About Easyship

Easyship is a cloud-based solution that enables eCommerce businesses to streamline the entire shipping lifecycle, from getting quotes to fulfilling orders across multiple carriers such as FedEx, Singapore Post, DHL and more. It helps users manage import duties, taxes and documents in a centralized repository. Easyship helps businesses create shipping/packaging labels, print pre-filled address slips and customize or automate shipping preferences based on courier, size, price and more. Professionals can utilize the platform to view and compare quotes or rates in real-time, reducing additional costs. Additionally, it lets users schedule pickups, send shipment tracking notifications to clients via emails, monitor activities and manage product catalogs. Easyship fa...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Easyship Pricing

Usage of the platform is free, with payment per shipment.

Free trial: 

Available

Free version: 

Available

Easyship courier integrations

Easyship Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Easyship

1 - 5 of 140 Reviews

Lynn

Publishing, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

It's Just That Easy.

User Profile

Kaia

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

Great value for money; friendly, flexible, and a good API

PROS

We came to Easyship after having a negative experience with another 3PL. The Easyship experience has been a breath of fresh air in comparison. The company is constantly working to improve their product. When we've had problems or feature requests, the team has been highly responsive. The Shopify integration is incredibly easy even for a non-technical user to set up. Our team also makes great use of their API for easily pulling custom reports, doing data import, canonicalizing data, etc. Easyship's shipping rates are very competitive and their support has been top-notch.

CONS

There are a few areas where the feature set isn't quite as broad as we would like. For example, I wish there were more configurability around insurance.

Alex

Wine and Spirits, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Winesave for Singapore

Once you have set up the software and processes it is very simple to use and fairly user friendly. I have to say on starting up I did lean quite a bit on the help desk and the guys in Singapore are extremely helpful. I am sure we all go through the same experiences and when it comes to automated help desks and 1 hour push button options it really stops you from using the platform. Easyship are right on the ball, there to help you through the process and set up's and once done its all pretty straight forward. Had no problems at all and I use them weekly with no issues to date. Cost effective, efficient and always deliver.

PROS

Simple to use. Easy to set up the basics when its running in parallel with an online platform already set up. Gives many options for delivery and reasonably dynamic. Once you have a purchase on your platform logging into Easyship to logging back out again having completed all your shipping requirements takes all of about 2 minutes. I personally like the help desk realtime, real person interaction to resolve any technical issues you have quickly and promptly. A lot of companies could learn lots from having a helpdesk like yourselves. Polite, helpful, quick and efficient, there to help ! Can also deliver to my neighbouring country with easy.

CONS

There are quite a few behind the platform options that are somewhat confusing and not fully understandable but not essential to daily operations. Some of the things you would think should be very simple to replicate don't appear to be. The manual order delivery process is complicated and troublesome and requires an understanding.

Reasons for switching to Easyship

cost and processes too expensive and troublesome. Yes they deliver within the hour but at an extreme cost and not always reliable.

Andrew

Information Technology and Services, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2021

Feels like fraudulent transactions

Diabolical , fraudulent transactions and customer service non existent I was shipping some parcels to myself (importing) and had to open s separate account per country of origin. Parcel 1, shipped and delivered on time - dimensions and weights were given as slightly larger than actual to ensure the price I received would be correct. Parcel delivered ok but two months later invoiced for shipment discrepancies without explanation or detail and my credit card charged . A few days later I received a second mail of shipment discrepancies , this time a credit for the same amount . Easyship had taken the money from my credit card and then refunded to my Easyship account - in effect taking and holding my money illegally . Obviously it was not a shipping discrepancy but an invoice and transaction that should not have happened - no explanation or apology from Easyship Parcel 2. Billed and paid for including customs and duties - shown on the commercial invoiceHowever Easyship waybill sent to courier as duties unpaid and to be collected. Customer service was non existent , blamed it on the courier but never resolved. And eventually I had to pay a second time. Later Easyship informed me it had been a system issue and would refund the duties charged - again they only credited the account , and did not return the funds So they take money , fail to provide the service , overcharge in error etc - but keep the monies on their side - which is theft

PROS

Initially looked good - ability to ship internationally , customs duty paid upfront

CONS

Can’t trust it - booked and paid for shipping included customs and duties - waybill showed unpaid and I had to pay courier directly (double charged) Cannot ship from more than one country with same account - need an account per country

Reason for choosing Easyship

Looked good - slick website but their operating model is overcharging, but after you transact feels like a scam - with non existent support and illegal unauthorised charging of credit cards

Harry

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed June 2020

Customer Service

PROS

The functionality and integration with shopify is good . the ability to set up international shipping options with live rate for the customers. The software is well developed

CONS

You need to work on customer support in Singapore ! Your software gives you a USP , however to be great, there needs to be actual humans in support roles who can reply to queries/ delivery problems in a timely manner and not just blame it on Covid 19! Getting back to your clients (even if it takes 48 -72 hours to rectify the issue) is better than not replying at all and me having to chase, or replying to the INITIAL queries after 1 or 2 weeks . Having a dedicated account manager or even a hotline that is manned to field queries would improve the service immeasurably . This is ultimately why I would not strongly recommend the software to other e-commerce business colleagues; the customer service and response times in SG are a real problem . If this was fixed, then I would certainly recommend you and be a devoted customer. Also having a customer service rep that I could speak to about our specific account and getting better prices based on volume of sales etc . Currently now that my account has been established with Easyship , I am largely ignored. Please be proactive in rectifying this .