Egencia Suite Software

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Egencia Suite Software

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About Egencia Suite

Egencia is a modern corporate travel management system for the fast-changing travel landscape. Egencia provides features to manage travel risk, support traveler well-being, and maximize ROI in your business travel program. - Companies of all sizes in more than 60 countries trust Egencia to modernize their corporate travel programs. - We bring the power of Expedia Group to deliver simple, consumer-like business travel that users love and fast, expert support for unexpected moments. - With a globally consistent platform and powerful travel program management, rest assured your travel program is optimized to manage risk while maximizing ROI. Egencia brings the support and flexibility of the Expedia Group to nearly 2 million business travelers in companies of all sizes....
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Egencia Suite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 44 reviews

User Profile Picture

Jahangir

Augmedix Inc.

Verified reviewer

Company size: 501-1,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2018

Most convenient apps to maintain corporate travel solution

There are a number of travel management apps/tools available in the market but this is the best as per my 3 years of experience using this platform. This is the sister concern of Expedia which are the largest travel management website. As a result, you will find all most all the continent flights, hotels, and car rental services through their platform. Most important you can sync other corporate accounts with them like National Car, AVIS etc so that your employees can book through a single platform which is really amazing. Also, website design and tools are very easy to use and pretty simple to track your emplyees booking details withour asking their login info if you have admin account like I had.

Pros

1. Control your travel management with a single platform 2. You can create approval level, hold your booking and book even for 24hrs without any charges 3. Flight, hotel and car rental management for your company without multiple accounts 4. create your itinerary one by one or a single itinerary 5. Get all the report or one by one the way you want 6. A single payment options or you can customise your payemnt method if you want.

Cons

1. If your corporate card is out to limit, they will hold your booking and no exemption 2. Sometimes some flights are not showing in this platform 3. Hotel prices are showing little higher than regular price sometimes 4. Extra charges if you take assistance from customer service agent. that's wired 5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements. 6. During rush our, its very dificult to reach their customer service agent.

Response from Egencia

Hi Jahangir. Thank you so much for your review, we are so happy to read your recommendation.

Replied September 2018

Anonymous

Verified reviewer

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

5

Reviewed January 2018

Very user friendly tool with great reporting

Pros

The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents.

Cons

When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Response from Egencia

Thank you so much for your positive review and constructive feedback! Brgds Nina

Replied April 2018

Ross

SimCorp

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Customer support

5

Functionality

4

Reviewed July 2021

Dependable tool to book travel, good support generally and in emergencies

Having traveled every week, I depended on Egencia for bookings. It has plenty of great filters to find the best options and can finalize bookings quite quickly.

Pros

I can count on it to work and find good options. Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support.

Cons

I would say it works as expected. No major cons for me.

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Scott

D-A Lubricant Company

Verified reviewer

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

3

Customer support

3

Functionality

4

Reviewed March 2019

Limited Functionality

Mediocre; it need better app functionality to compete in today's environment.

Pros

the desktop site has intuitive abilities & links receipts for you; it works just fine.

Cons

In today's day & age, you need an app that is easy to use, fast & has all of the functions the desktop site has. This does not.

Response from Egencia

Thank you for taking the time to share this feedback, Scott. We value the opinions of our customers, and invite you to also share specific details about additional mobile features you'd like to see on the "Feedback" tab when you are logged into your Egencia home page.

Replied March 2019

Whitney

University of North Florida

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

4

Reviewed July 2021

Easy to learn and use

Pros

Egencia is a straightforward product that I found to be intuitive and simple to navigate.

Cons

It seems like some flight options that are available through the "open market" aren't accessible via Egencia, and I'm not sure why. otherwise, it's great.

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