About Epicor ERP

Epicor ERP is a cloud-based solution that helps small to large businesses manage and streamline operations at all levels across the organization. Designed for manufacturing, retail, automotive, lumber and materials firms, the centralized platform enables users to improve efficiencies.

Features of Epicor ERP include customer relationship managment, enterprise content, risks and compliance, planning, scheduling, project management, human capital management, business intelligence and more. Its eCommerce solution enables businesses to facilitate customer experience and improve coordination with buyers. Additionally, it comes with a supply chain management platform, which allows users to handle all aspects of the supply chain such as forecasting, fulfillment&...


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Supported Operating System(s):

Web browser (OS agnostic)

83 Reviews of Epicor ERP

Average User Ratings

Overall

3.93 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(39)

39

3 stars

(18)

18

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 83 results

September 2020

Jeff from SalesPad

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Exceptional ERP Software for Manufacturers

Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for.

Pros

Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor.

Cons

Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use.

Reasons for Choosing Epicor ERP

The user-interface, functionality, exceptional flexibility and customizable design made this the right choice for both manufacturers that I have worked for using Epicor.

Response from Epicor Software

Replied September 2020

Hello Jeff, thank you for your feedback about Epicor ERP. We're glad to hear you find it flexible and intuitive. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

November 2019

Alicia from Fomcore LLC

Verified Reviewer

Company Size: 51-200 employees

Industry: Furniture

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2019

Robust ERP System Ideal for Manufacturing

We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need.

Pros

Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants.

Cons

Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year.

Reasons for Switching to Epicor ERP

Quickbooks was not designed to manage the business and manufacturing processes we need.

Response from Epicor Software

Replied November 2019

Hi Alicia, thank you for your feedback about Epicor ERP. We're glad to hear that the data mangagement aspects of our ERP is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

January 2021

Rob from Standex CSG

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

Full-featured mid-tier ERP based on Microsoft Stack (or cloud option)

Very simple to implement. Training people was the hardest part. We upgraded from a 20 year old ERP which was not WYSIWYG but users liked new formats. As usual customers wanted every option but after implementation realized that they could live without it since there were similar features in the existing software. We have a factory with about 40 office workers, 400 on factory floor, two distribution centers and main office. Factory in Mexico, others in US. Project management support from Epicor was great. Not impressed with support. Often had to wait long time for solutions and it required a lot of data on our part to answer their questions. The MS Stack was easy to configure, secure and administrate. We purchased our own servers and hosted them in a shared DC. Performance was good once we figured out how to configure everything including firewalls, WAN and various remote servers. No problems migrating data to new environment but we kept the legacy system for queries. We added a 3rd-party EDI solution and it worked well to reduce Order processing issues. The Epicor software was rarely the problem. Mostly project and training issues that delayed the effort.

Pros

The MS stack makes it easy to customize for reporting, data storage. Multi-tier configuration with database, application server and options for web-clients, fat clients and terminal servers. Many options for customization in addition to code development. Multi-everything. Relatively easy to upgrade and stay on current releases. Great administrative tools and ability to add resources as demand grow, including localizing servers for better performance.

Cons

Nothing really. There are lots of modules and each has a lot of simple to understand configuration options.

Reasons for Choosing Epicor ERP

We already had purchased ERP licenses for Epicor several years before but the project was delayed for some reason.

Reasons for Switching to Epicor ERP

We were 10 years overdue on an upgrade.

February 2020

Lisa from Lisa Morabito

Verified Reviewer

Company Size: 11-50 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

February 2020

Epicor ERP

Pros

I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours.

Cons

As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had. There are many security measures in place that makes it difficult to undo something or revise after you've done it.

Response from Epicor Software

Replied February 2020

Hi Lisa, thank you for your feedback about Epicor ERP. We're sorry to hear you didn't like the software. We would like to learn more about the issues you experienced. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced.

October 2020

Brian from Optipro Systems

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2020

Workflow made easy

We used this to manage the company. We track time on projects. Keep inventory, and is used heavily in supply chain.

Pros

This software handles all of your company needs. It does time management, inventory, project management, and more. This was very easy to roll out to end users.

Cons

So far we have only used this for less then 6 mo. I don't have any down side at this point. There is still a learning curve that we need to over come.

Reasons for Switching to Epicor ERP

Global shop was a pain to install, and it always had issues.

Response from Epicor Software

Replied October 2020

Hi Brian, thank you for your feedback about Epicor ERP. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.