About Universal Contract Manager

Powered by iContracts, Universal Contract Manager (UCM) is a cloud-based contract management and compliance solution that helps organizations of all types and sizes streamline their contracting processes. Quickly create or import contracts, manage them, and store them securely where they can be searched, analyzed and organized.

UCM provides workflow management, reporting capabilities and the ability to track contract elements both within and across departments to ultimately improve operational efficiencies. Manage the entire contract lifecycle including contract requests, approvals, negotiations, supporting documents, milestones, reminders, activities, reporting, and ultimately archiving of contracts. UCM gives you the flexibility to configu...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

30 Reviews of Universal Contract Manager

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Extremely customizable, user friendly end-to-end contract management program

Ability not to lose track of contracts, ease of searching for key phrases across the contracts universe, excellent reporting ability.

Pros

Doesn't require an IT expert to administer, can be adminstered internally, and allows for constant customization and rearranging without spoiling current data.

Cons

Looking for more comprehensive time tracking features (tracking days in stages on an ongoing basis) but they are constantly upgrading and improving; I know this is on their radar.

July 2020

Candace from Olympic Medical Center

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great product, customer service, and price!

Overall, we are super happy, we do not hear any complaints from our users either so it is very user friendly and robust and can do whatever we have asked of the system. [SENSITIVE CONTENT HIDDEN] can always help us figure out a new twist but its just reliable and robust and I would highly recommend iContracts UCM.

Pros

Pricing structure based on number of users rather than number of contracts was the #1 reason we switched. I really appreciate that iContracts is constantly improving and enhancing their software. Customer Service is OUTSTANDING!

Cons

I struggle a bit with setting up new users and giving them access specifically to the contracts they need, but, that is more likely because I don't do it very often.

Reasons for Choosing Universal Contract Manager

Healthcare is highly regulated and our accrediting body gives us much to think about and be accountable for. We wanted a contract management system that was powerful, robust, easy to use with the capability to track our contracts and report out many different items, We utilize the Views quite a bit and make excel reports from the Views. The implementation team was very helpful too.

Reasons for Switching to Universal Contract Manager

originally we started looking because MediTract costs more for each contract you add - so we were limiting what we put on the system, we asked MediTract if they would change their price structure and they said no. We started looking and did on-line demos with about 4 companies and were drawn to iContracts because it had great customer support, was very robust and was constantly improving their product. That was another thing about MediTract, I don't recall 1 enhancement.

Response from iContracts

Replied November 2020

Candace, thank you for taking the time to provide feedback on your experience with Universal Contract Manager and iContracts. It makes us super happy knowing you are "super happy" with UCM. It makes us even happier knowing your users are finding the system to be user-friendly and robust. Our customer support team prides themselves on being responsive to our customers' needs. We're interested in making the process of setting up a new user faster and easier for you and other UCM Administrators. We'll be in touch to find out what you find difficult and your suggestions for how we might make that easier in the future.

October 2020

Michelle from Carroll University

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

October 2020

Great for organization

Pros

It has really assisted in organizing and allowing easy access to all of our affiliation agreements in one place.

Cons

I don't like the "envelope" system since we have multiple agreements with one overall entity it can get confusing. Additionally we have issues with downloading/uploaded to and from DocuSign.

Response from iContracts

Replied November 2020

Michelle, thank you for taking the time to write a review for Universal Contract Manager. We are glad to hear to UCM is providing easy access to all of your agreements. We're sorry that you've had issues with DocuSign. Some functions may be the result of DocuSign's functionality. Others may be related your business needs which may differ from other clients. We'd be interested in learning more about the issues you've had and how we could work to make the experience in using DocuSign with UCM better, in the future.

August 2020

Jason from Thomas Jefferson University

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Been using UCM for 5 years

Useful and keeps up productive and helps measure out metrics.

Pros

It is Web based And easily accessible. That works for offsite updating.

Cons

Implementing and making it work for our processes. Sometime it’s slow since it’s web based.

Reasons for Choosing Universal Contract Manager

We like the company was local, and it was better than our current system of an excel spreadsheet.

Response from iContracts

Replied November 2020

Jason, we appreciate you taking the time to provide feedback on your experience using Universal Contract Manager. We are glad to hear you are finding value in having the ability to access UCM while offsite. We love hearing that UCM is providing the metrics you need. We apologize if you are experiencing issues with speed. If you think the speed issue is related to the application and not your local connection speed, we want to know. Please contact our Support if you or your staff are having performance issues so we can look into and solve any issues.

April 2017

Denise from Duquesne University

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Great Software Management System -- Easy to use, top notch customer service!

We have been using Universal Contract Manager (UCM) by iContracts for 2.5 years. The iContracts contract management system has streamlined our entire contract process from contract originator through authorized signer, making the whole process much more efficient. Because the entire process is online/electronic, hard copies of contracts are no longer passed from one office to another; they are electronically routed through the system according to the workflow that we set up. The UCM serves as the official repository for all of our contracts. Contracts are easy to find using the global search feature and everyone is working from the same contract copy. We love that all users have the ability to check the status of their contracts at any time. This has cut down on the number of phone calls to various offices checking on contract status. Our users are also able to set up milestone reminders to alert them when a contract is up for renewal. This prevents contracts from auto-renewing without review. The system is very easy to use; we received on-site, personalized training and assistance setting up the system from the iContracts staff, who assisted us in customizing the system to our needs. The iContracts customer service is top notch. If I need assistance, for any reason, someone usually gets back to me oftentimes within minutes! Additionally, the iContracts staff is always working on new enhancements to make the system more effective and efficient for its customers. The iContracts contract management system has been an asset to our University by streamlining the process and providing tools and efficiencies that we otherwise would not have.