About ShipBob

ShipBob brings next-day and 2-day shipping and logistics to fast-growing e-commerce brands through distributed fulfillment centers, and their inventory management and order management software.

With fulfillment centers in Los Angeles, San Francisco, Chicago, Dallas, and Philadelphia, ShipBob is strategically located near your customers to provide cost-effective, fast shipping options. With the ShipBob solution, you'll have full transparency of your operations, plus integrations to Shopify, BigCommerce, WooCommerce, Magento, and more.

This full-stack fulfillment solution provides the software to manage, track, and control your e-commerce business, and does the actual fulfillment as well.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

90 Reviews of ShipBob

Average User Ratings

Overall

3.82 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(48)

48

4 stars

(17)

17

3 stars

(3)

3

2 stars

(5)

5

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 90 results

October 2019

Jon from The Good

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Our Most Often Recommended Fulfillment Provider

Pros

We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Cons

We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

September 2019

Jazmen from JSCULPT FITNESS

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Overall Thoughts About ShipBob Experience

I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Pros

User friendly software. Customer support is reliable & transparent.

Cons

Sometimes the response is slow with loading pages.

Reasons for Switching to ShipBob

Growth of business could no longer be managed under this software. I also needed my shipping processed more streamlined and ShipBob has provided that for me.

Response from ShipBob

Replied September 2019

Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!

July 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

July 2020

If you are considering Shipbob, don't

Pros

East of use, fast integration, 4 warehouses conveniently spread across the USA.

Cons

I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them... Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen. Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored. Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines. The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal. If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.

Response from ShipBob

Replied July 2020

Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!

August 2019

Louisa from codeSpark

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great platform for those starting with fulfillment

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Pros

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Cons

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

Reasons for Choosing ShipBob

They were willing to work with companies with lower monthly ship rates and didn't have any complicated packaging requirements when shipping items to them.

November 2018

Steven from Metropolitan Capital Bank & Trust

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

Best Shipping Option for High-Volume E-commerce start ups

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

Pros

The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

Cons

The app works well but no where near as good as the online site.