--- title: "ShipBob Software Overview 2026 - Features & Pricing" description: "Review of ShipBob Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/scm/shipbob-profile/" page_type: "product" language: "en" publication_date: "2026-10-15" --- [Home](https://www.softwareadvice.com/) / [Third Party Logistics (3PL) Software](https://www.softwareadvice.com/scm/third-party-logistics-3pl-software-comparison/) / ShipBob Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/)[Alternatives](https://www.softwareadvice.com/inventory-management/shipbob-profile/alternatives/) # ShipBob Review Custom quote 2 plans Updated October 15, 2026 Written by [Molly Burke](https://www.softwareadvice.com/resources/author/mburke/) Senior Specialist Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if ShipBob is right for your organization? Our Third Party Logistics (3PL) Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary ShipBob 3.6 [(108)](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/) Pros: - Ease of use - User interface Cons: - High pricing - Damaged and incorrect orders Pricing Pricing available upon request ### What is ShipBob: ShipBob is a global eCommerce fulfillment platform. It offers end-to-end services, including inventory distribution across fulfillment centers; order fulfillment with picking, packing, and shipping; real-time inventory management; and customized unboxing. ShipBob enables companies to offer two-day shipping in the US. ### Why we like ShipBob: ShipBob earns an overall rating of 3.6 out 5 stars from verified user reviews on our site; its highest score of 3.8 comes in the ease-of-use subcategory. The platform’s top-rated features, according to users, are order and inventory management and order fulfillment. ### Who should use ShipBob: ShipBob serves eCommerce businesses of varying sizes. It has customers across industries but highlights features like temperature-controlled warehousing and GMP certifications for health and wellness, food and beverage, and pet brands. About two-thirds of verified reviewers work in companies with 2-10 employees. Do you work for ShipBob? [Manage this product listing](https://www.g2.com/products/shipbob/claim_requests/new?auto=true) Wondering if ShipBob is right for your organization? Our Third Party Logistics (3PL) Software selection experts can help you in 15 minutes or less. ## ShipBob User Interface ## Popular ShipBob Alternatives Main Product ShipBob 3.6 [(108)](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/) Ratings Breakdown - 3.87Ease of use - 3.40Value for money - 3.55Customer support - 3.69Functionality Pricing Available upon request Get Price Alternative Product [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/) 4.7 [(388)](https://www.softwareadvice.com/fleet-management/elite-extra-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.58Value for money - 4.77Customer support - 4.55Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) 4.5 [(1689)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.21Value for money - 4.40Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Driv.in](https://www.softwareadvice.com/scm/driv-in-profile/) 4.7 [(150)](https://www.softwareadvice.com/scm/driv-in-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.47Value for money - 4.67Customer support - 4.50Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [PCS TMS](https://www.softwareadvice.com/scm/tms-express-profile/) 4.2 [(248)](https://www.softwareadvice.com/scm/tms-express-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.00Value for money - 4.18Customer support - 4.06Functionality Pricing Available upon request Get Price Alternative Product [Metrobi](https://www.softwareadvice.com/scm/metrobi-profile/) 4.9 [(95)](https://www.softwareadvice.com/scm/metrobi-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.76Value for money - 4.89Customer support - 4.77Functionality Pricing Starting at $99.00 per month Get Price ## ShipBob Overview ShipBob is an eCommerce fulfillment solution. It provides services such as picking, packing, and shipping orders. The platform enables businesses to offer 2-day shipping across all their sales channels in the continental US. ShipBob supports omnichannel and B2B fulfillment, allowing companies to sell across online and in-person channels. The solution helps create a memorable unboxing experience for customers through customized packaging.ShipBob allows businesses to scale their brand globally by shipping to over 250 destinations worldwide. Additionally, the solution helps... optimize supply chains and reduce shipping costs and transit times. ## ShipBob Pricing and Plans ShipBob has two plans. Custom and ShipBob WMS are custom-priced. Custom Contact Quote Available Custom plan includes: - Implementation - Receiving inventory - Warehousing products - Picking, packing, and shipping ShipBob WMS Contact Quote Available ShipBob WMS plan includes: - Virtual or in-person implementation Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does ShipBob pricing compare to alternatives? Explore how ShipBob's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | ShipBob3.6[(108)](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.4 | | [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/)4.7[(388)](https://www.softwareadvice.com/fleet-management/elite-extra-profile/reviews/) | $35.00 /user/mo | Available | Not available | 4.6 | | [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/)4.5[(1,689)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.2 | | [Driv.in](https://www.softwareadvice.com/scm/driv-in-profile/)4.7[(150)](https://www.softwareadvice.com/scm/driv-in-profile/reviews/) | $40.00 /user/mo | Available | Not available | 4.5 | | [PCS TMS](https://www.softwareadvice.com/scm/tms-express-profile/)4.2[(248)](https://www.softwareadvice.com/scm/tms-express-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.0 | ShipBob3.6[(108)](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.4 - [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/)4.7[(388)](https://www.softwareadvice.com/fleet-management/elite-extra-profile/reviews/) * * * Starting price $35.00 /user/mo Free trial Available Free version Not available Value For Money 4.6 - [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/)4.5[(1,689)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.2 - [Driv.in](https://www.softwareadvice.com/scm/driv-in-profile/)4.7[(150)](https://www.softwareadvice.com/scm/driv-in-profile/reviews/) * * * Starting price $40.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [PCS TMS](https://www.softwareadvice.com/scm/tms-express-profile/)4.2[(248)](https://www.softwareadvice.com/scm/tms-express-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.0 ## ShipBob Features Drawn from insights across 108 verified reviews, we've outlined ShipBob's best and worst rated features and how they stack up against the average rating. ShipBob's score Category average ShipBob's Best Rated Features Order Fulfillment 3.50 4.37 category average Warehouse Management 3.33 3.96 category average Returns Management 3.33 3.40 category average ShipBob's Worst Rated Features Billing & Invoicing 3.0 4.04 category average Order Management 3.0 4.28 category average Inventory Management 3.10 4.10 category average - Popular features found in Third Party Logistics (3PL) Billing & Invoicing Client Management Demand Forecasting Dock Management Fleet Management Inventory Management Order Fulfillment Quality Control Rate Management Shipping Management Transportation Management - More features of ShipBob 3PL Management Activity Dashboard Activity Tracking Air Shipping Alerts/Notifications API Backorder Management Barcode/Ticket Scanning Bills of Lading Catalog Management Claims Management Contact Database Container Shipping Customer Database Customer History Customizable Branding Customizable Reports Data Import/Export Data Synchronization Delivery Management Delivery Tracking Discount Management eCommerce Management EDI Forecasting For eCommerce Freight Shipping Ground Shipping Import/Export Management Inventory Auditing Inventory Control Inventory Optimization Inventory Tracking Invoice Management IoT Integration Kitting Labeling Label Printing Manufacturing Inventory Management Multi-Channel Management Multi-Location Ocean Shipping Order Entry Order Management Order Tracking Package Tracking Parcel Shipping Product Identification Purchase Order Management Quotes/Estimates Real-Time Data Real-Time Reporting Real-Time Updates Recurring Orders Reorder Management Reporting/Analytics Reporting & Statistics Retail Inventory Management Returns Management Search/Filter Shipment Price Calculation Shipment Tracking Shipping Labels Shipping Services Integration Special Order Management Status Tracking Third-Party Integrations Warehouse Management Workflow Automation Workflow Management ## ShipBob Integrations Based on 108 verified reviews, we've identified products most frequently integrated withShipBob. Shopify Plus Integration rated 3.0 from 2 reviews Shopify Integration rated 3.5 from 2 reviews NetSuite Integration rated 4.0 from 1 review Squarespace Integration rated 5.0 from 1 review Adobe Commerce Integration rated undefined from -1 review SPS Commerce Integration rated undefined from -1 review See all 56 integrations ## ShipBob Key Sentiments We analyzed 108 verified reviews for ShipBob to find out what actual users really think. Most Positive Sentiments Navigation design 73% Positive 9% Neutral 18% Negative Users appreciate ShipBob's intuitive navigation design, allowing them to quickly switch views and easily see photos and details. They find the interface visually appealing, with large fonts and images that make it easy on the eyes. The overall design contributes to a user-friendly experience, enhancing their ability to manage tasks efficiently. Order fulfillment 62% Positive 19% Neutral 19% Negative ShipBob's order fulfillment process saves time and is easy to transition to, according to users, with multiple fulfillment centers worldwide. Reviewers appreciate the single source of truth for order and inventory data, which simplifies planning and ordering. The ease of implementation and the ability to offload time-consuming tasks are also highlighted as significant benefits. Least Positive Sentiments Customer support 41% Positive 7% Neutral 52% Negative Users value ShipBob's customer support for improving their customer experience and providing reliable fulfillment. They find the support team responsive and helpful in resolving issues. However, some users experience slow response times, a lack of customer focus, and poor service quality, negatively impacting their reputation and overall satisfaction. Inventory management 38% Positive 26% Neutral 36% Negative ShipBob's inventory management is efficient, according to users, with easy tracking and a user-friendly interface that simplifies inventory planning. Users appreciate the analytics software for providing complete visibility into daily inventory movements. However, they face issues with lost inventory, delayed shipments, and difficulties in managing stock, which complicate their inventory management process. Shipping management 42% Positive 26% Neutral 32% Negative Users appreciate ShipBob's multiple fulfillment centers and reliable fulfillment process, which help reduce costs and improve customer experience. They find the shipping process efficient and value the fair shipping rates and quick inbound shipments. However, users have concerns about inconsistent pricing, delayed shipments, and incorrect orders, which negatively impact their business operations and customer satisfaction. ## ShipBob User Reviews ## ShipBob customer ratings - Overall rating: 3.6/5 - Total reviews: 108 ### Rating distribution - 5 stars: 51 reviews (47%) - 4 stars: 21 reviews (19%) - 3 stars: 3 reviews (3%) - 2 stars: 10 reviews (9%) - 1 star: 23 reviews (21%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 3.4/5 - Customer support: 3.5/5 - Functionality: 3.7/5 --- ### Repeated warehouse failures, lost sales and no accountability - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling. I've experienced one major operational failure after another, including: UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later. US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result. Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period. Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products. Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them. What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations. The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy. Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact. After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums. So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027. I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong. Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems. I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous. I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The features and interface are good, thorough, and it gives you lots of control over the fulfilment process. #### Cons When things work, they work ok, but when things go wrong, they REALLY go wrong. I have had HUGE impacts to my small business because of things going wrong - see next section --- ### What we used to do with what felt like five tools, we can now do with one! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ShipBob isn't just a shipping tool for us; it's the Swiss Army Knife of our logistics. From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products. This saves time and hassle, especially with sensitive products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. Furthermore, we use ShipBob's analytics tools to review our shipping data. This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times. #### Cons The options for visual customization could be more varied. Additionally, a way to control email sending would be desirable. However, I don't see any other disadvantages. --- ### Fast and accurate 3PL - Overall rating: 5/5 - Reviewer: Charlotte K. - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. #### Cons Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. --- ### Ok Tech, terrible fulfilment and support processes - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. #### Cons The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. --- ### Automate your shipping process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined. #### Cons No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense. --- ### Our Most Often Recommended Fulfillment Provider - Overall rating: 5/5 - Reviewer: Jon M. - Industry: Management Consulting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon. #### Cons We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure. --- ### The worst fulfillment company of all time. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros interface works, but its a front they cant even contact the warehouses they use for days. #### Cons Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME. --- ### Changed my life! - Overall rating: 5/5 - Reviewer: Anastasia A. - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very very easy to use and intuitive. Seamlessly integrated with my Shopify store! #### Cons I honestly can't think of anything that I don't like. --- ### My trusted 3PL partner for non-Amazon fulfillment. - Overall rating: 5/5 - Reviewer: Austin Distel, C. - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Big fan of my own buying experience. It felt consultative rather than sales. [SENSITIVE CONTENT HIDDEN] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store. #### Cons Design is a bit behind and minimal, but that's more of an aesthetic thing. #### Vendor response Hi Austin, thanks for the review and glad you can take advantage of the 2-day option for your customers! Replied October 2019 --- ### Overpriced and slow to resolve business needs - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Fulfilment was fast and implementation was easy. The UI is well designed. #### Cons - Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s). --- Showing 1 - 10 of 108 Reviews [See All Reviews](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/) ## ShipBob FAQs - What is ShipBob used for? eCommerce businesses use ShipBob for end-to-end fulfillment. The company handles storage, picking, packing, and shipping of products. ShipBob integrates with eCommerce platforms, allowing businesses to streamline the fulfillment process. It also offers customized unboxing experiences to enhance branding and provides reporting and analytics to improve decision-making. - Who does ShipBob ship with? ShipBob ships with numerous carriers, including USPS, FedEx, and UPS. It coordinates the process with the shipping provider, handling fulfillment from start to finish. The platform allows eCommerce businesses to provide two-day shipping in many US locations and can help reduce shipping costs through its extensive network of fulfillment centers. - How much does ShipBob charge? ShipBob’s pricing varies based on factors like order volume and storage needs. Charges include costs for receiving inventory, picking, packing, and shipping. For detailed pricing, interested businesses should contact ShipBob directly for a custom quote. ShipBob will determine the total pricing after gathering key data points about the company’s shipping volume and needs. - What are the payment methods for ShipBob? ShipBob accepts payments via wire transfers, credit cards, debit cards, or direct debit (BACS, BECS, or SEPA). If you choose to pay via wire transfers, you must still have one credit card, debit card, or direct debit on file in your ShipBob dashboard. It is also important to note that the supported payment method options available will depend on your dashboard’s local currency. - What is the minimum order on ShipBob? For startups and small eCommerce businesses, ShipBob offers a Growth plan designed for fewer than 400 shipments per month. However, the Growth plan still requires a monthly minimum fulfillment spend of $275. This includes spending on B2C, B2B, and kitting orders. It does not include warehousing and inbound receiving fees. ## ShipBob Popular Comparisons [Elite EXTRA vs ShipBob](https://www.softwareadvice.com/fleet-management/elite-extra-profile/vs/shipbob/)[Motive vs ShipBob](https://www.softwareadvice.com/fleet-management/motive-profile/vs/shipbob/)[Driv.in vs ShipBob](https://www.softwareadvice.com/scm/driv-in-profile/vs/shipbob/)[PCS TMS vs ShipBob](https://www.softwareadvice.com/inventory-management/shipbob-profile/vs/tms-express/)[Metrobi vs ShipBob](https://www.softwareadvice.com/scm/metrobi-profile/vs/shipbob/)[Cargoson vs ShipBob](https://www.softwareadvice.com/scm/cargoson-profile/vs/shipbob/)[ShipStation vs ShipBob](https://www.softwareadvice.com/inventory-management/shipbob-profile/vs/shipstation/)[Easyship vs ShipBob](https://www.softwareadvice.com/scm/easyship-profile/vs/shipbob/) [Compare All Alternatives](https://www.softwareadvice.com/inventory-management/shipbob-profile/alternatives/) Stuck Between Options? 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