We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

Pros

ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

Cons

If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

Great software, minimize problems fulfilling. Needs better reporting.

Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area. The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.

Pros

Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.

Cons

There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.

All talk but extremely poor communication

Not sure where to start .... Number 1 is the poor communication! They sign you up quickly, sell it like it's the dream and then once we had sent our stock in we have had non stop issues with them. They misled us with shipping prices which DEFINITELY check and double check. As the person who signed me up even did a few examples of how much it would cost to send products and they were out by almost a factor of 4! In fact I was charged today $95USD to send a few of our small products across state, which should cost about $25 total. They keep putting out products in oversized boxes, which is costing us 4 times the amount it should yet when they signed us up they said they would put it in the smallest box available. They've lost some of our inventory and their response was "They can't find it" As in, end of story. Their customer service team...well, Im not sure if they were ever trained but no-one seems to know what's going on. There seems to be 4 people in total for customer support who answer your questions in 1 hour lots...if you're lucky, then often passing you between each other so no-one understands the story and ends up answering something you're not even talking about. There's been missinformation in the dashboard and when I've queried it and its been acknowledged they are unable to tell me why - yet it's important information such as tracking Info for customers. I'm forever told that they will get back to me asap. They never do. Worst company I've ever dealt with

Pros

The look and feel of the software was good. When I researched different warehouses they seemed to have all the information I was looking for, clearly set out.

Cons

Incredibly Poor communication Lack of accountability Missing Inventory No control over what sized boxes they pack your goods in which leads to crazy shipping prices Miss information when signing up Just pure frustration that I have to spend at least 2 hours a day trying to resolve issues that should not be happening, I dread getting up now and checking what the "New issue of the day is"

ShipHero to the Rescue!

ShipHero has an awesome support team and group of individuals to answer the call for your 3PL business needs!

Pros

great visibility to our 3PL business and order volume in general

Cons

the client portal - specifically what 3PL customers have or do not have access and visibility to their orders, activity and reports.

Finally found a software option to feel confident in

Overall I am still very relieved about finding and choosing Shiphero. We launched a new business with another software option but had to bail on that one early because it didn't have the features, functionality, or future growth options available to us.

Pros

It is new, fresh, and capable. Most of the software solutions out there are old and archaic.

Cons

I would love to have more things available via the mobile app, like receiving goods on Purchase Orders.