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Shippo User Reviews
OVERALL RATING
Showing 1 - 5 of 775 reviews
Stacie
Company size: 5,001 - 10,000 employees
Time used: Less than 2 years
Review Source: Capterra
June 2022
Saves us tons and works well

James
Verified reviewer
Company size: 1 employee
Industry: Consumer Goods
Time used: Less than 2 years
Review Source: Capterra
August 2019
Great Shipping Solution
Pros
I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.
Cons
The software works very well for me and I have not found any cons to it.
Reasons for switching to Shippo
The monthly cost of Endicia was higher than what I wanted to pay. I don't have a high volume business and so I prefer the lower per item cost of Shippo.
Tim
Company size: 2-10 employees
Industry: Sporting Goods
Time used: More than 2 years
Review Source: Capterra
June 2022
A great service that drastically improves efficiency
Pros
Orders show up directly from our online store in shippo’s software so printing labels and filling orders is quicker and uses less labor
Cons
I honestly have had no problems using Shippo and have loved it
Reasons for switching to Shippo
The cost per month of ship station didn’t make sense to us when Goshippo is available.
Brittany
Company size: 2-10 employees
Industry: Arts and Crafts
Time used: Less than 2 years
Review Source: Capterra
August 2021
Customer Service Problems!
Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.
Pros
Unfortunately I don't have anything positive to say about this software.
Cons
Customer service is difficult to reach and not knowledgeable.
Reasons for choosing Shippo
I actually use Pirateship the most. It's easy and their customer service is great. They only work with USPS - so there are no DHL/Fedex/UPS options - but they do have unique USPS features like Media Mail.
Reasons for switching to Shippo
easier to use.
Ellen
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
June 2022
Good shipping services
Pros
I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.
Cons
When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.
Reasons for switching to Shippo
Endicia had allowed so many fraudulent credit cards to go through that Wells Fargo had blocked all credit card transactions from them. This made it very inconvenient.

Response from Shippo
Hi Ellen, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping process! We recently launched a new tracking experience that allows you to manage your tracking notification emails with ease! For instance, you can preview what your tracking email looks like, enable notifications so a tracking email can be sent out to all of your customers, and more! You can visit this link to check it out: https://apps.goshippo.com/settings/tracking-page Also, if you'd like to look at a customer's email address, you can head to your "Orders" page and hover over a customer's name to preview their email. We hope this information helps! If you have any questions, please feel free to reach out to support@goshippo.com. If you prefer chatting with one of our Support members, please feel free to give us a call at your convenience at (415)-779-7447 and we'd be happy to help. We offer Phone Support M-F from 9-5 PST. Thank you, Shippo Support
Replied June 2022