Shippo
About Shippo
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Most Helpful Reviews for Shippo
1 - 5 of 804 Reviews
Tiffany
1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed July 2022
Easy to use with good discounts
Marci
Verified reviewer
Arts and Crafts, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Saved by Shippo!
Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!
PROSIf you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!
CONSI would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.
Linda
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Perfect solution for a small business owner
I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination. Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.
PROSI love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.
CONSI love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.
Reason for choosing Shippo
Shippo seemed to be easier to use. I'm a small business owner and together with my husband, we own and operate several small businesses. I don't have time to waste, so I needed something economical and easy to use.
Reasons for switching to Shippo
I didn't like the fact that Etsy was using a 3rd party vendor for my International orders. This practice was causing my International orders to sit in the US awaiting a bulk shipment to the destination country and the time the orders sat was sometimes upwards of 4 weeks. I wanted the ability to manage my own shipping without Etsy controlling when it would actually leave the country.
CURTIS
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2021
Be aware the carrier they contract with is not the same as if you go directly to the carrier...
With the fact they do not have phone support I must tell you avoid their services. While there are links and procedures to follow to put through insurance claims or communicate other issues there is a lag time and don't expect a live person. My suggestion: Read their legal ease carefully, pick another service or simply buy direct where there may be a human to help...
PROSIt is easy to use and relatively fast to get an order processed and paid for.
CONS...the shipping carriers they represent are not giving you exactly the same services as if you bought from them directly.... I send high value packages and I buy insurance for them. I tend to exclusively ship using the USPS option. It is the lowest price generally and they have never lost a package I have sent. The problem came when for the first time a client CLAIMED they did not receive the item. Short story is USPS did not know to require a signature and the package was left. Shipsurance shippos insurance claimed I didn't buy the signature required. However USPS does not require you buy it as an extra charge when the package exceeds $500. It automatically comes with it. Since shippo uses the carriers' logos, I assume I am actually buying from the USPS as they provide their service. I hand off the packages to the local post office and they scan it... Shame on shippo for not being EXTREMELY clear what you are buying and how they may be different then buying from the carrier themselves... A simple banner pop up saying are you aware... is critical but absent. Of course you can buy the extra service... but then I might have shopped around and that is why they don't... In my opinion.
Reasons for switching to Shippo
To save money, however I have returned to the original service...
Melissa
Consumer Goods, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
First time e-commerce shipper
No complaints, easy to use
PROSIt is easy to use and don’t have to be real tech savvy once you get your account set up
CONSWish they had a better onboarding process or a rep that you dealt with directly. And maybe they do for bigger shippers
Reason for choosing Shippo
Integrated with my e-commerce site better