About Shippo

Shippo is a cloud-based shipping management solution, which assists ecommerce businesses of all sizes with order management and label printing. Its key features include customer experience mapping, rate comparison, shipment tracking and scheduling.

The application comes with a module that enables teams to create shipping labels and packing slips for packages. Teams can use this system to customize tracking pages for customers and send shipping notification emails. The solution lets users compare multiple carrier rates, validate delivery addresses, schedule pickups and process returns. Staff can create daily manifests and SCAN forms to fulfill carrier requirements and collaborate with other users through a shared Shippo account.

Shippo comes with an op...


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Supported Operating System(s):

Web browser (OS agnostic)

196 Reviews of Shippo

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(171)

171

4 stars

(18)

18

3 stars

(5)

5

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 196 results

August 2019

James from Rocky Road Innovations

Company Size: 1 employee

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great Shipping Solution

Pros

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Cons

The software works very well for me and I have not found any cons to it.

October 2019

Joanna from One Love Tea

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great option for any business

Pros

We couldn't get through the day without Shippo. We are constantly shipping products everyday and without an easy streamlined system like Shippo we would not be able to function as a business. it's quick and simple. I like that it helps with the addresses, if you put it part of the address it will automatically put in the rest of it. If you have a business that requires you to ship then you need to have Shippo!

Cons

I don't like the recent change with having the green box at the bottom right hand corner rather than where it used to be in the upper left hand corner.

October 2019

Philip from Prism

Company Size: 1 employee

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

October 2019

Shipping Options Made Simple

Wasn't particularly hard to setup, payment for shipping charges are weekely which is cool, entering manual dimensions and package details and ship From/To is probably my favorite feature. International shipping which can be tricky is 1,2,3 Go!

Pros

I love that I can cross check pricing between various shippers with one glance. I also love that shipping integrates with ecommerce and the cost is per transaction vs monthly. As a secondary shipping platform, this is hugely beneficial. Very good blogs and the software is updating and evolving. I have actually encountered 0 bugs!

Cons

Wish they had a mobile app with optional notifications.

January 2019

Michael from Furniture

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2019

No "Flats" rate support, tough to get Refunds

Pros

My company was actually forced to use the software when my main business software company Freestyle (formerly Dydacomp) chose to integrate Shippo into their MOM software to save money on the programming it takes to keep current with carrier charges/requirements .

Cons

Biggest problem--no support of USPS "Flats" rates resulted in excess postage on flat envelope packages for months before it became apparent. Had to use apply postage manually in the short term then switch to UPS Mail Innovations to get lower cost "Flats" rates. Secondly--very difficult dealing with them to get credits from Shippo for duplicate labels produced during training/mistakes. Very slow response and she couldn't seem to get it that when multiple labels are produced on the same day ($$) for the same address and only one package ever gets delivered that a mistake has been made. We managed to get some refunds but were still due hundreds of dollars when we were informed they couldn't help us any more.

August 2019

Melissa from Tailored Touches

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2019

Makes shipping easy!

It has made making my mailing labels SO much quicker! You have saved me so much time over my old way. I was using the USPS site and it took forever to fill out each label. Having previous shipments stored helps when creating a new label. I love how it syncs with my website and Etsy. Overall it has made shipping more professional and easy!

Pros

I love how it tracks all my orders from various platforms (my 2 websites, Etsy). I can see at a glance what I need to ship and from where. The auto-fill feature on addresses is great. Also the verifying an address is very helpful! Being able to "store" addresses and make another label for another package without having a new order helps. I always use USPS so being able to set that as a default helps speed making labels up.

Cons

The only con I have is the auto fill when creating a new label using the same email address. It will keep auto filling with the other address and if one client orders several gifts for different people, it's kinda a pain.