Shippo Software

Shippo Software

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FrontRunners 2021

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About Shippo

Ecommerce is complex. Shipping doesn’t have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. • Best rates on the most carriers - Access over 85 carriers worldwide and best rates at each, including regional carriers others cannot provide. • Integrated with your business - Make shipping seamless with native connections to the most popular ecommerce platforms and an implementation-ready API to build directly into your workflow. Analytics, insights and reports, including intelligent defaults and configurable automations, ensure that you’re always on top of shipping and making the best business decisions. • Support every step of the way...

Shippo Pricing

Shippo is completely free to use!

Free trial: 

Available

Free version: 

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Shippo Carrier portal

Shippo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 775 reviews

Stacie

Company size: 5,001 - 10,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2022

Saves us tons and works well

User Profile

James

Verified reviewer

Company size: 1 employee

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Great Shipping Solution

Pros

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Cons

The software works very well for me and I have not found any cons to it.

Reasons for switching to Shippo

The monthly cost of Endicia was higher than what I wanted to pay. I don't have a high volume business and so I prefer the lower per item cost of Shippo.

Tim

Company size: 2-10 employees

Industry: Sporting Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

A great service that drastically improves efficiency

Pros

Orders show up directly from our online store in shippo’s software so printing labels and filling orders is quicker and uses less labor

Cons

I honestly have had no problems using Shippo and have loved it

Reasons for switching to Shippo

The cost per month of ship station didn’t make sense to us when Goshippo is available.

Brittany

Company size: 2-10 employees

Industry: Arts and Crafts

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

August 2021

Customer Service Problems!

Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.

Pros

Unfortunately I don't have anything positive to say about this software.

Cons

Customer service is difficult to reach and not knowledgeable.

Reasons for choosing Shippo

I actually use Pirateship the most. It's easy and their customer service is great. They only work with USPS - so there are no DHL/Fedex/UPS options - but they do have unique USPS features like Media Mail.

Reasons for switching to Shippo

easier to use.

Ellen

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Good shipping services

Pros

I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.

Cons

When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.

Reasons for switching to Shippo

Endicia had allowed so many fraudulent credit cards to go through that Wells Fargo had blocked all credit card transactions from them. This made it very inconvenient.

Response from Shippo

Hi Ellen, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping process! We recently launched a new tracking experience that allows you to manage your tracking notification emails with ease! For instance, you can preview what your tracking email looks like, enable notifications so a tracking email can be sent out to all of your customers, and more! You can visit this link to check it out: https://apps.goshippo.com/settings/tracking-page Also, if you'd like to look at a customer's email address, you can head to your "Orders" page and hover over a customer's name to preview their email. We hope this information helps! If you have any questions, please feel free to reach out to support@goshippo.com. If you prefer chatting with one of our Support members, please feel free to give us a call at your convenience at (415)-779-7447 and we'd be happy to help. We offer Phone Support M-F from 9-5 PST. Thank you, Shippo Support

Replied June 2022

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