About Shippo

Shippo is a cloud-based shipping management solution, which assists ecommerce businesses of all sizes with order management and label printing. Its key features include customer experience mapping, rate comparison, shipment tracking and scheduling.

The application comes with a module that enables teams to create shipping labels and packing slips for packages. Teams can use this system to customize tracking pages for customers and send shipping notification emails. The solution lets users compare multiple carrier rates, validate delivery addresses, schedule pickups and process returns. Staff can create daily manifests and SCAN forms to fulfill carrier requirements and collaborate with other users through a shared Shippo account.

Shippo comes with an op...


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Supported Operating System(s):

Web browser (OS agnostic)

355 Reviews of Shippo

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(307)

307

4 stars

(39)

39

3 stars

(6)

6

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 355 results

August 2019

James from Rocky Road Innovations

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great Shipping Solution

Pros

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Cons

The software works very well for me and I have not found any cons to it.

July 2020

Britt from Lawhorn's Corner, Inc.

Company Size: 1 employee

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

eCommerce is a fun now

I appreciate all that they are doing to bring eCommerce to food and beverages in a meaningful way. It's nice to know everything I need will be in one place and I can search for problems before I reach out to their team for more information. It's rare that my problem and troubleshooting aren't available in their help system.

Pros

I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.

Cons

I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.

Reasons for Choosing Shippo

The mascot, copywriting/language use, customer service interface, and overall layout of the product were my deciding factors. I also liked there was not an ounce of pressure to do the paid tiers if I didn't need that level of bells/whistles for my business.

January 2019

Michael from Furniture

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2019

No "Flats" rate support, tough to get Refunds

Pros

My company was actually forced to use the software when my main business software company Freestyle (formerly Dydacomp) chose to integrate Shippo into their MOM software to save money on the programming it takes to keep current with carrier charges/requirements .

Cons

Biggest problem--no support of USPS "Flats" rates resulted in excess postage on flat envelope packages for months before it became apparent. Had to use apply postage manually in the short term then switch to UPS Mail Innovations to get lower cost "Flats" rates. Secondly--very difficult dealing with them to get credits from Shippo for duplicate labels produced during training/mistakes. Very slow response and she couldn't seem to get it that when multiple labels are produced on the same day ($$) for the same address and only one package ever gets delivered that a mistake has been made. We managed to get some refunds but were still due hundreds of dollars when we were informed they couldn't help us any more.

June 2020

Tim from ttci radio solution

Company Size: 1 employee

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great Shipping Software Highly Recommended

Since all labels render as a PDF file, I can reprint mis-printed labels as many times as needed...gone are the days of having to reload funds to purchase new labels due to printer malfunction. I also enjoy the discounted pricing on USPS labels. Haven't tried other carriers but I like the option of having UPS and DHL as well, maybe I will try them one day.

Pros

Amazing shipping software, can't be any happier since switching from stamps.com. Easy to easy, convenient and integrates well with eBay.

Cons

Doesn't seem to integrate well with Square/Weebly online store, I noticed that the package tracking number was not carrying over to the Square order, it will just mark it as shipped with a blank tracking info

Reasons for Choosing Shippo

Reviews and going through a successful trial period where it met my requirement.

June 2020

Dale from Dale's Handmade Soaps & More

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Covers Multi Platforms

Pros

I love that I can ship orders from several of my on-line stores form one location. My orders from Etsy and my own websight automaticly get sent to Shippo so I can prepare my shipping label and packing slip from one spot.

Cons

Sometimes I want to refund partial shipping cost to a customer if it cost less to ship then they were charged. I see no where I can do it from the Shippo sight so I still have to go back to Etsy or my sight and prepare their refund.