About Shiptheory

Shiptheory is a cloud-based shipping management platform that connects retailers with international carriers to automate shipping labels, manifests and tracking operations. It allows business owners to create and configure shipping rules based on order value, weight and destination.

Shiptheory facilitates integration with various third-party platforms such as Xero, Magento, Shopify, 3DCart, Etsy, Squarespace, BigCommerce and more via APIs. Pricing is available on monthly and annual subscriptions and support is extended via knowledge base and online videos. 


Supported Operating System(s):

Web browser (OS agnostic)

55 Reviews of Shiptheory

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(51)

51

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

January 2018

Sean from Yellow Product Design

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easily the best shipping solution we have used!

Pros

The customer support is second to none, always responsive and on hand when you need them. Highly recommend Shiptheory as a shipping solution for any business.

Cons

Hard to think of any really. The set up was seemless and support was amazing throughout the entire process.

August 2020

Miles from YourZooki

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Simple, effective and time-saving product

The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.

Pros

There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.

Cons

There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.

Reasons for Choosing Shiptheory

Automatic printing, integrations (Unleashed) and pricing.

March 2020

jascer from Wicked Distribution

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

March 2020

Doesnt Work and Customer support not responsive

pretty poor overall

Pros

there isnt much to like its buggy and lost me an ebay account

Cons

The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay

Response from Mad Capsule Media

Replied March 2020

Hi Jascer. Thank you for your feedback. I am sorry you have had a bad experience. Our customer service telephone, email and live chat are monitored and conform to our publish SLA. That being said, I will have the response times in your case looked into to find out what happened here. One of our customer service team has already reached out regarding your ebay issue, I hope that we can resolve any issues you are having so that you can find value from the software as you continue to use it. As always, if you have any further concerns please do reach out.

March 2020

Hamish from Duration Brewing

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Fully Integrated Shipments Done Well

Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!

Pros

Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.

Cons

Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.

Reasons for Choosing Shiptheory

Improved integration functionality with our sales software

Response from Mad Capsule Media

Replied April 2020

Thanks for the review, Hamish, so glad you are getting so much value from Shiptheory!

July 2020

Steven from Fine Wine Sellers Ltd

Company Size: 11-50 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Moved from another shipping intergrator after being forced into a contract and price increase.

Cant fault them!

Pros

Speed and very reliable. Was setup in notime and has worked with no downtime for over a year.

Cons

Nothing really. Its done everything we have needed, and have just started using intergrated labels which are great.

Response from Mad Capsule Media

Replied July 2020

Thanks for the review, Steven. Happy to help!