Shiptheory
Shiptheory
About Shiptheory
Shiptheory Pricing
It is also available at $97.01/mo and $226.35/mo with additional features.
Starting price:
$38.80 per month
Free trial:
Available
Free version:
Available

Other Top Recommended Supply Chain Management Software
Showing 1 - 5 of 59 reviews
Paul
Verified reviewer
Company size: 11-50 employees
Industry: Arts and Crafts
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
August 2021
It's the Ship!
Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!
Pros
Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up.
Cons
The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.
Reasons for choosing Shiptheory
Shiptheory had just the right amount of features for us.
Response from Mad Capsule Media
Thanks for taking time to leave us a review, Paul. Glad you're enjoying Shiptheory.
Replied August 2021
Miles
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2020
Simple, effective and time-saving product
The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.
Pros
There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.
Cons
There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.
Reasons for choosing Shiptheory
Automatic printing, integrations (Unleashed) and pricing.
jascer
Company size: 2-10 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
March 2020
Doesnt Work and Customer support not responsive
pretty poor overall
Pros
there isnt much to like its buggy and lost me an ebay account
Cons
The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay
Response from Mad Capsule Media
Hi Jascer. Thank you for your feedback. I am sorry you have had a bad experience. Our customer service telephone, email and live chat are monitored and conform to our publish SLA. That being said, I will have the response times in your case looked into to find out what happened here. One of our customer service team has already reached out regarding your ebay issue, I hope that we can resolve any issues you are having so that you can find value from the software as you continue to use it. As always, if you have any further concerns please do reach out.
Replied March 2020
Mark
Verified reviewer
Company size: 51-200 employees
Industry: Pharmaceuticals
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
October 2022
A daily time saver for our fulfillment tean
This platform has helped to automate our process for generating shipping labels and sharing tracking details with customers. This literally saves our team hours on a daily basis.
Pros
The Ship Theory platform was straightforward to integrate with our WooCommerce platform using their free plugin. With a little bit of customisation our team was in and running printing labels with no need to print off lists of orders as was the way previously.
Cons
There was some trial and error getting the product list setup to align with different label types but the ship theory team gave great support to get this completed.
Reasons for choosing Shiptheory
Price and compatibility with our shipping providers
Response from Mad Capsule Media
Thanks for your review, Mark, great to hear!
Replied October 2022
Hamish
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2020
Fully Integrated Shipments Done Well
Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!
Pros
Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.
Cons
Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.
Reasons for choosing Shiptheory
Improved integration functionality with our sales software
Response from Mad Capsule Media
Thanks for the review, Hamish, so glad you are getting so much value from Shiptheory!
Replied April 2020