It's the Ship!

Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!

Pros

Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up.

Cons

The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.

Simple, effective and time-saving product

The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.

Pros

There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.

Cons

There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.

Doesnt Work and Customer support not responsive

pretty poor overall

Pros

there isnt much to like its buggy and lost me an ebay account

Cons

The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay

A daily time saver for our fulfillment tean

This platform has helped to automate our process for generating shipping labels and sharing tracking details with customers. This literally saves our team hours on a daily basis.

Pros

The Ship Theory platform was straightforward to integrate with our WooCommerce platform using their free plugin. With a little bit of customisation our team was in and running printing labels with no need to print off lists of orders as was the way previously.

Cons

There was some trial and error getting the product list setup to align with different label types but the ship theory team gave great support to get this completed.

Fully Integrated Shipments Done Well

Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!

Pros

Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.

Cons

Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.