About Shiptheory

Shiptheory is a cloud-based shipping management platform that connects retailers with international carriers to automate shipping labels, manifests and tracking operations. It allows business owners to create and configure shipping rules based on order value, weight and destination. Shiptheory facilitates integration with various third-party platforms such as Xero, Magento, Shopify, 3DCart, Etsy, Squarespace, BigCommerce and more via APIs. Pricing is available on monthly and annual subscriptions and support is extended via knowledge base and online videos. ...

Shiptheory Pricing

It is also available at $97.01/mo and $226.35/mo with additional features.

Starting price: 

$38.80 per month

Free trial: 

Available

Free version: 

Available

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Shiptheory User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 58 reviews

User Profile

Paul

Fred Aldous Ltd

Verified reviewer

Company size: 11-50 employees

Industry: Arts and Crafts

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed August 2021

It's the Ship!

Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!

Pros

Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up.

Cons

The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.

Reasons for choosing Shiptheory

Shiptheory had just the right amount of features for us.

Response from Mad Capsule Media

Thanks for taking time to leave us a review, Paul. Glad you're enjoying Shiptheory.

Replied August 2021

Miles

YourZooki

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2020

Simple, effective and time-saving product

The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.

Pros

There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.

Cons

There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.

Reasons for choosing Shiptheory

Automatic printing, integrations (Unleashed) and pricing.

jascer

Wicked Distribution

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

2

Customer support

1

Functionality

1

Reviewed March 2020

Doesnt Work and Customer support not responsive

pretty poor overall

Pros

there isnt much to like its buggy and lost me an ebay account

Cons

The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay

Response from Mad Capsule Media

Hi Jascer. Thank you for your feedback. I am sorry you have had a bad experience. Our customer service telephone, email and live chat are monitored and conform to our publish SLA. That being said, I will have the response times in your case looked into to find out what happened here. One of our customer service team has already reached out regarding your ebay issue, I hope that we can resolve any issues you are having so that you can find value from the software as you continue to use it. As always, if you have any further concerns please do reach out.

Replied March 2020

Hamish

Duration Brewing

Verified reviewer

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2020

Fully Integrated Shipments Done Well

Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!

Pros

Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.

Cons

Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.

Reasons for choosing Shiptheory

Improved integration functionality with our sales software

Response from Mad Capsule Media

Thanks for the review, Hamish, so glad you are getting so much value from Shiptheory!

Replied April 2020

Steven

Fine Wine Sellers Ltd

Verified reviewer

Company size: 11-50 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2020

Moved from another shipping intergrator after being forced into a contract and price increase.

Cant fault them!

Pros

Speed and very reliable. Was setup in notime and has worked with no downtime for over a year.

Cons

Nothing really. Its done everything we have needed, and have just started using intergrated labels which are great.

Reasons for switching to Shiptheory

Being forced into contracts with big price hikes.

Response from Mad Capsule Media

Thanks for the review, Steven. Happy to help!

Replied July 2020

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