Shiptheory

RATING:

4.81

(59)

About Shiptheory

Shiptheory is a cloud-based shipping management platform that connects retailers with international carriers to automate shipping labels, manifests and tracking operations. It allows business owners to create and configure shipping rules based on order value, weight and destination. Shiptheory facilitates integration with various third-party platforms such as Xero, Magento, Shopify, 3DCart, Etsy, Squarespace, BigCommerce and more via APIs. Pricing is available on monthly and annual subscriptions and support is extended via knowledge base and online videos. ...

Shiptheory Pricing

It is also available at $97.01/mo and $226.35/mo with additional features.

Starting price: 

$38.80 per month

Free trial: 

Available

Free version: 

Available

Shiptheory search shipments
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Shiptheory Reviews

Overall Rating

4.81

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 59 reviews

User Profile

Paul

Verified reviewer

Company size: 11-50 employees

Industry: Arts and Crafts

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2021

It's the Ship!

Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!

Pros

Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up.

Cons

The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.

Reasons for choosing Shiptheory

Shiptheory had just the right amount of features for us.

Response from Mad Capsule Media

Thanks for taking time to leave us a review, Paul. Glad you're enjoying Shiptheory.

Replied August 2021

Miles

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2020

Simple, effective and time-saving product

The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.

Pros

There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.

Cons

There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.

Reasons for choosing Shiptheory

Automatic printing, integrations (Unleashed) and pricing.

jascer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

March 2020

Doesnt Work and Customer support not responsive

pretty poor overall

Pros

there isnt much to like its buggy and lost me an ebay account

Cons

The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay

Response from Mad Capsule Media

Hi Jascer. Thank you for your feedback. I am sorry you have had a bad experience. Our customer service telephone, email and live chat are monitored and conform to our publish SLA. That being said, I will have the response times in your case looked into to find out what happened here. One of our customer service team has already reached out regarding your ebay issue, I hope that we can resolve any issues you are having so that you can find value from the software as you continue to use it. As always, if you have any further concerns please do reach out.

Replied March 2020

User Profile

Mark

Verified reviewer

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2022

A daily time saver for our fulfillment tean

This platform has helped to automate our process for generating shipping labels and sharing tracking details with customers. This literally saves our team hours on a daily basis.

Pros

The Ship Theory platform was straightforward to integrate with our WooCommerce platform using their free plugin. With a little bit of customisation our team was in and running printing labels with no need to print off lists of orders as was the way previously.

Cons

There was some trial and error getting the product list setup to align with different label types but the ship theory team gave great support to get this completed.

Reasons for choosing Shiptheory

Price and compatibility with our shipping providers

Response from Mad Capsule Media

Thanks for your review, Mark, great to hear!

Replied October 2022

Hamish

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2020

Fully Integrated Shipments Done Well

Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!

Pros

Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.

Cons

Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.

Reasons for choosing Shiptheory

Improved integration functionality with our sales software

Response from Mad Capsule Media

Thanks for the review, Hamish, so glad you are getting so much value from Shiptheory!

Replied April 2020

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