shopVOX

RATING:

4.6

(224)

About shopVOX

shopVOX is a cloud-based platform for small to large businesses, which helps automate and streamline all processes related to manufacturing of custom products. The centralized platform comes with job boards, which let users create, assign and review tasks for employees through production workflows, calendars and automated job scheduling modules. Designed for custom manufacturing businesses including sign shops, embroiderers, print shops, screen printers and vehicle wrap shops, it provides features such as online proofing, customer asset administration, automatic status updates, sales/leads management and more. Businesses can use quotes management module to prepare customizable templates with discounts specific to certain areas or quantities. shopVOX comes with...

shopVOX Pricing

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $19 per month, per user.

Starting price: 

$118.00 per month

Free trial: 

Available

Free version: 

Not Available

shopVOX online proofing screenshot
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shopVOX Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for shopVOX

1 - 5 of 208 Reviews

User Profile

Daniel

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Excellent app for CRM, and Production Workflow

Too many to list.

PROS

We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!

CONS

Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

Gary

Printing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Game Changer

PROS

So many things to like and big upgrades from our current software. - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort. - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks. - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales. - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

CONS

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed. - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Reason for choosing shopVOX

The feature set and flow of production seemed to fit our shop the best.

Vendor Response

Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

Replied July 2020

Joshua

Printing, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

ShopVox is a good solution that still needs a lot of work

Overall, we like ShopVox because it allows us an easy way to put together a Sales Order and Invoice. But we do not like it for any pricing, margins, or any of the other "features" they offer. It feels like it was built by a programmer who has never learned any UI/UX. And I suspect that is exactly what happened.

PROS

I love how easy it is to start a new order and enter all the order information. ShopVox makes it very easy to create a new job, fill in what is being ordered, and it allows us to send the quote/sales order/invoice directly to the client through ShopVox. That is great, and we are very happy with that!

CONS

We are not happy with the backend of ShopVox. It is extremely difficult to figure out how to price items correctly. The backend system is not user-friendly at all. I highly recommend they hire some quality UI/UX designers to do a complete overhaul because it is very painful to use as it. We have been using ShopVox for almost two years, and we still haven't been able to get our pricing entered correctly, or have the correct options for different products. The system also is built on certain assumptions that we're definitely going to do it the one specific way that they imagined every sign shop should operate. But we don't do it that way, so many of the options/features/settings don't work for us. As a result, we use ShopVox to create our invoices, but we enter all of the information in manually - everything including the product name, fabrication instructions, and pricing. ShopVox serves us well as far as having a place to build an invoice and bill the customer. But it does not make it easy to enter our product information in or figure out the pricing. The backend is WAY too confusing and would require a full-time employee to be immersed in the system for a very long time in order to get it up and running the way the ShopVox team envisions. We even hired someone who does ShopVox backend work exclusively to help us get the backend up and running, and he said it would take him many months to get it done - and he already knows what to do! This is ridiculous.

Miguel

Printing, 2-10 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

An affordable and robust Print MIS

Because of my procrastination issue I'm going quite slow, but the software is excellent and it's forcing me to simplify all my products, services and processes . Besides that is SUPER ULTRA exciting to think that just a couple of clicks could get you a quote.

PROS

The features that continue being creative at customer request, and the way this software makes your business look as a strong, experienced and knowledgeable shop, and it has an integrated CRM

CONS

Only the error warning is not very specific of why it is happening or how to fix it.

Reason for choosing shopVOX

Because of the technical support, their continued improvement, and the fact that was online. Of course all the features got me very excited because some things were things i visualized and others I never thought of but LOVED they were there.

Reasons for switching to shopVOX

Because ShopVOX is tailored to my type of industry and it has even more that I could ask for, as well as being an affordable choice for shops my size.

Vendor Response

Miquel, thanks so much for the awesome review of shopVOX! We are pleased that you love our features and surprised with others you did not expect!

Replied July 2020

Loye

Printing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

ShopVOX Rocks!

Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!

PROS

This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

CONS

Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

Reason for choosing shopVOX

It was tailored to our industry specifically, the interface was great and it had pretty much every feature we could think of that we would ever need.

Reasons for switching to shopVOX

Our system was extremely out outdated - it was just time to make a move and to make all of our lives easier!

Vendor Response

Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne

Replied August 2019