



Real-time marketplace data sync




Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10About SkuVault
SkuVault is a cloud-based warehouse management software designed for small and medium-sized omnichannel businesses with a focus in eCommerce. SkuVault features warehouse management applications that include multi-warehouse inventory visibility, streamlined pick, pack, ship process, Hyper Picking, and product kitting.
The inventory management software integrates with other eCommerce software solutions and marketplaces such as Amazon, eBay, Walmart, ShipStation, ShipWorks, Bigcommerce, Magento, Shopify and QuickBooks. SkuVault also features a quality control system that helps users ensure that orders are fulfilled correctly and is able to identify where an error occurred during the order fulfillment process. SkuVault is operating system agnostic and also offers...
Real-time marketplace data sync
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2019
Ease of Use and Customer Service
Pros
Customer service is on point in terms of timely support and helpfulness. Calling and getting an answer on questions helped quite a bit. The WMS is great and very responsive. Integrations went smooth.
Cons
The times at which it updated inventory to the store was debatable as in time frames. I ran into inventory issues especially with low stock inventory. I found the scanning process of the SkuVault was very repetitive with extra steps when used in conjunction with other shipping software
July 2020
Hallan from Carpets & More
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Exactly what we were looking for.
Excellent experience, almost no issues what so ever. If we do run into a problem, their customer support is fast, clear, and helpful. The implementation and initial setup was a longer experience than we thought, but because we had a lot of internal decisions to make, but their implementation team was always available to help.
Pros
Some features are daily essential to our business model, such as picking items, quality control, inventory management, reordering and replenishing, the ability to use scanners, multiple users, etc...
Cons
Perhaps the interface and layout of how the products and catalog are displayed could be more flexible and adjustable.
Reasons for Choosing SkuVault
Because folks from Channel Advisor recommended SkuVault for such great connectivity with their platform.
Reasons for Switching to SkuVault
We needed more functionalities and a more robust technology.
February 2021
James from TerraFirma Foundation Systems
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Warehouse Management Solution - Solved
Fantastic support from the first demo all the way to go-live. Very professional and knowledgeable people at every step.
Pros
The ability to integrate a cloud based warehouse management solution to our customized Salesforce.com frontend while using most of the functionality of SKUVault to manage inventory in multiple warehouses.
Cons
I would prefer to be able to customize more in SKUVault to better fit our use case but I understand that this might be unique to our industry.
Reasons for Switching to SkuVault
Cost to integrate with our custom Salesforce frontend
December 2019
David from Delta Molding LLC
Company Size: 2-10 employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
December 2019
Didn't Work For Us
I think "ripped off" describes our experience. We paid the $2,000 onboarding fee and spent a month setting up SkuVault. We also spent additional money integrating our drop shippers with SkuVault. After launch, SkuVault failed to sync our external warehouse quantities with WooCommerce. After another month, tech support still hadn't fixed the issue, so we switched to Ecomdash and had everything running in 72 hours. Ecomdash refunded our monthly subscription fees but they still haven't refunded the $2,000 onboaring fee. I'll update this review if that changes, but I currently cannot recommend SkuVault. You'll basically be paying $2,000 just to see if SkuVault really does the things they claim it will do.
Pros
SkuVault has rich features for warehouse management. For example, SkuVault tracks inventory in containers, and in multiple locations. You can also track inventory history, reasons for removal, etc. If you have a large warehouse, it might work well for you.
Cons
A) It's not terribly easy to use. Heck, they made us buy a $2,000 training package. B) The product search function is frustrating. You pretty much can't find a product in SkuVault unless you can type in the product name "exactly". It's almost maddening at times. In comparison, Ecomdash finds my product before I even finish typing; the right product shows up after I type just a few characters. C) The Shipstation integration and packing quality control didn't work very well. The picking/packing flow required too much jumping back and forth and created additional opportunities to screw up an order. We turned these features off. D) The WooCommerce integration doesn't work very well. Evidently, the built-in integration is fairly new, and they preferred that we use their older "tool"; a downloadable program for inventory syncing. However, this didn't work so well either. E) Multiple warehouse functionality is limited. We have warehouses and sales channels in the US, and also in the UK. Ultimately, we need to push our US inventory quantities to our US sales channels, and our UK inventory quantities need to push to our UK sales channels. SkuVault can't do this; it's designed to sync the total combined quantity. Ecomdash has a warehouse override feature that takes it a step closer to doing this. For about $2,500, Ecomdash offered to develop this for us.
Reasons for Choosing SkuVault
SkuVault was attractively priced. We have a lot of sales channels and many other companies charge for each channel integration. In the end, we went with Ecomdash. It has fewer features, but it actually works and it's less expensive.
Response from SkuVault Inc.
Replied January 2020
David, Thank you for your comments. Please be assured they are reviewed and put in context against feedback from our portfolio of long term and recently fully implemented clients.
December 2020
Darrell from Walter Bauman Jewelers
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
2nd time around
Wonderful. My second company that I installed the software into.
Pros
Dynamic inventory management, that allows us to use multiple warehouses.
Cons
We are connecting Sku vault with Shopify and like to have the ability to view the product in Shopify by mirroring warehouses inventory. Unfortunately Sku vault does not have this capability yet
Reasons for Choosing SkuVault
I had worked with it in the past and knew it was the best fit for the business
Reasons for Switching to SkuVault
It was not the right fit fow our short and long term goals