

SkuVault Software
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About SkuVault
SkuVault Pricing
Starting price:
$269.00 per month
Free trial:
Not Available
Free version:
Not Available
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Real-time marketplace data sync
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SkuVault User Reviews
OVERALL RATING
Showing 1 - 5 of 49 reviews
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
April 2019
Ease of Use and Customer Service
Pros
Customer service is on point in terms of timely support and helpfulness. Calling and getting an answer on questions helped quite a bit. The WMS is great and very responsive. Integrations went smooth.
Cons
The times at which it updated inventory to the store was debatable as in time frames. I ran into inventory issues especially with low stock inventory. I found the scanning process of the SkuVault was very repetitive with extra steps when used in conjunction with other shipping software
Hallan
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
July 2020
Exactly what we were looking for.
Excellent experience, almost no issues what so ever. If we do run into a problem, their customer support is fast, clear, and helpful. The implementation and initial setup was a longer experience than we thought, but because we had a lot of internal decisions to make, but their implementation team was always available to help.
Pros
Some features are daily essential to our business model, such as picking items, quality control, inventory management, reordering and replenishing, the ability to use scanners, multiple users, etc...
Cons
Perhaps the interface and layout of how the products and catalog are displayed could be more flexible and adjustable.
Reasons for choosing SkuVault
Because folks from Channel Advisor recommended SkuVault for such great connectivity with their platform.
Reasons for switching to SkuVault
We needed more functionalities and a more robust technology.
David
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: Less than 6 months
Review Source: Capterra
December 2019
Didn't Work For Us
I think "ripped off" describes our experience. We paid the $2,000 onboarding fee and spent a month setting up SkuVault. We also spent additional money integrating our drop shippers with SkuVault. After launch, SkuVault failed to sync our external warehouse quantities with WooCommerce. After another month, tech support still hadn't fixed the issue, so we switched to Ecomdash and had everything running in 72 hours. Ecomdash refunded our monthly subscription fees but they still haven't refunded the $2,000 onboaring fee. I'll update this review if that changes, but I currently cannot recommend SkuVault. You'll basically be paying $2,000 just to see if SkuVault really does the things they claim it will do.
Pros
SkuVault has rich features for warehouse management. For example, SkuVault tracks inventory in containers, and in multiple locations. You can also track inventory history, reasons for removal, etc. If you have a large warehouse, it might work well for you.
Cons
A) It's not terribly easy to use. Heck, they made us buy a $2,000 training package. B) The product search function is frustrating. You pretty much can't find a product in SkuVault unless you can type in the product name "exactly". It's almost maddening at times. In comparison, Ecomdash finds my product before I even finish typing; the right product shows up after I type just a few characters. C) The Shipstation integration and packing quality control didn't work very well. The picking/packing flow required too much jumping back and forth and created additional opportunities to screw up an order. We turned these features off. D) The WooCommerce integration doesn't work very well. Evidently, the built-in integration is fairly new, and they preferred that we use their older "tool"; a downloadable program for inventory syncing. However, this didn't work so well either. E) Multiple warehouse functionality is limited. We have warehouses and sales channels in the US, and also in the UK. Ultimately, we need to push our US inventory quantities to our US sales channels, and our UK inventory quantities need to push to our UK sales channels. SkuVault can't do this; it's designed to sync the total combined quantity. Ecomdash has a warehouse override feature that takes it a step closer to doing this. For about $2,500, Ecomdash offered to develop this for us.
Reasons for choosing SkuVault
SkuVault was attractively priced. We have a lot of sales channels and many other companies charge for each channel integration. In the end, we went with Ecomdash. It has fewer features, but it actually works and it's less expensive.

Response from SkuVault Inc.
David, Thank you for your comments. Please be assured they are reviewed and put in context against feedback from our portfolio of long term and recently fully implemented clients.
Replied January 2020
Amelia
Company size: 51-200 employees
Industry: Food Production
Time used: More than 2 years
Review Source: Capterra
November 2021
SKUvault
very good when I am using the desktop site. easy to search, works fast, never have any issues with it. Just wish they would improve their mobile app.
Pros
Easily can search product by name or SKU. Can easily see how much we have in inventory and how much is pending shipping to see what we still have available to sell. Integrates well with Shopify for our online direct-to-consumer business.
Cons
I hate the mobile app. The app is designed to scan products and search SKUs but that's not what I need it to do. I need the app to be able to search for products by their name but it can't do that so the app is essentially worthless to me.
Audrey
Company size: 51-200 employees
Industry: Consumer Goods
Time used: Less than 6 months
Review Source: Capterra
June 2021
Finally a modern inventory system!
So far, so good! The trainings that led up to launch were pretty helpful. They were very helpful and understanding when a few speed bumps appeared on our end needing our completion date to be postponed. We are still working on understanding some of the features to see if they can further benefit our operation but we’ve really been able to create a super custom process that works for our type of business and I’m eternally grateful for that!
Pros
I really love the clean and modern look of the portal. It doesn’t have old school hard to read fonts and has so many features - some we haven’t even cracked into yet. My team adapted to the wave pick and quality control processes instantly it seems. With very minimal training on their end and they are not super tech savvy! With only a day of down time and in depth training, we came back in the next day and maintained the exact same order output as before but saved time on the pick process which was way too manual before SKUVault. It allowed us to maintain replenishments easier and other projects without a major strain on our pickers.
Cons
The terminology throughout the system can be pretty deceiving. There’s some features or processes that sound like they should do one thing but it’s not even close to what it sounds like it should do. For example, “bins” do not mean the containers you use to pick on your pick vehicles/carts - it’s to section off areas inside of locations, which would be more helpful for a Parts department or small item fulfillment but not what we were originally told it would do for our process.
Reasons for switching to SkuVault
Our old system was just that - old. It was so outdated and could not keep our inventory counts up to date with our e-commerce business because the sales would slow in too fast. We wouldn’t see the inventory adjust for days or weeks sometimes or we’d have to manually key the order through if it wasn’t captured. SKUVault has brought us into the modern world again and feeds our counts and orders in and out like it’s nothing.