Stamps.com

RATING:

4.4

(912)

About Stamps.com

Stamps.com is a cloud-based parcel shipping solution designed for small to large businesses, online retailers, and multi-warehouse shippers. The application allows shippers to manage and automatically import order data from various stores, select suitable shipping modes based on price, package size, or delivery date, and send tracking information to customers and the marketplace. Stamps.com enables team members to print multiple labels in bulk, map shipping selections to delivery services, and apply shipping preferences to orders. Administrators can manage employee access permissions and set up postage, mail class, or special service restrictions. Other features include cost codes, hidden postage, multi-user accounts, expense tracking, and customizable branding. ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Stamps.com Pricing

$19.99 monthly service fee, plus the cost of postage.

Starting price: 

$19.99 per month

Free trial: 

Available

Free version: 

Not Available

Stamps.com home page

Stamps.com Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Stamps.com

1 - 5 of 912 Reviews

Blake

Non-Profit Organization Management, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2021

Mediocre at best, but it saved my life during the worst months of the pandemic

User Profile

Bob

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2018

Stop Standing In Line at the Post Office

Very easy to use. Very cost effective if you have the postage need. It took us several months to begin to recover the costs associated with starting - but we realized our needs would grow and it was better to learn the system while still small than jump into something untested and putting our reputation on the line...

PROS

Ease of use... Online capability... Free Digital Scale (to weigh your packages and pay accurate postage)... Print your stamps directly from your desktop computer... Schedule a pick up or just "drop off" at the post office...

CONS

Make sure your cost basis for using this system includes the monthly fees. When we started, we were actually losing money each month (until our postage expenses rose to meet this need). Be sure to order your replacement stamp sheets well in advance. There is nothing like running out of stamps to print and having to to the post office, only to come back and find your replacement stamps delivered later that day...

Lena

Veterinary, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2022

Stamps.com is good for small businesses

Stamps.com is a good starter software for small businesses. It works well if you are only selling on a few platforms and shipping small amounts of orders at a time. For multiple platforms and many orders, it becomes difficult to use. I find myself having to do a lot of things manually, like adding tracking numbers back into the selling platform to update the merchant and customer. I also hate having to purchase special labels and stickers through their shop as it gets expensive. They do offer great shipping costs though. I’m really neutral with this software. It works decently but there are better options out there.

PROS

I like that I get low shipping rates and the orders are easy to find and ship.

CONS

I don’t like that the labels and accessories must be bought through stamps.com as they are expensive.

Reason for choosing Stamps.com

I liked the price and shipping options offered.

User Profile

Alexander

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

FUNCTIONALITY

2

Reviewed February 2020

Do not use Stamps.com for Express or any international shipping

I do not recommend using stamps.com for: USA domestic shipping, since USPS provides good enough online experience for that. International shipping, since stamps.com is 3-4x slower for delivering packages with higher prices.

PROS

It's quite convenient to manage shipping orders there, including customs declarations. Interface is intuitive enough to work through it.

CONS

First, it's SLOW in delivering packages. To compare stamps.com with using USPS directly, I had the following experiment. The same package by weight, size, origin and destination address I have shipped at the exact same date & time at USPS office, and I also dropped to the same USPS office the package with the label printed by stamps.com. I used the same 3-5 day Express USPS shipping option on both USPS office and stamps.com. Now the results. - I had to pay ~10$ more for stamps.com label. - it took the package with stamps.com label 10 calendar days to reach JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER before departing abroad. - it took 1 (one) day for the USPS -official package to get to JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. Overall, the same EXPRESS package delivery info: - stamps.com: 13 days for $86 - official USPS: 4 days for $77 After that experiment I gave stamps.com a benefit of a doubt and repeated the exact same thing again. Shipped the same package again by both, but got the same results. stamps.com delivers packages 3-4x slower than official USPS, and prices are higher by ~12%, and stamps.com also has a service fee of ~$20/month. In my opinion it's an overkill. I care for my customers, and Stamps.com doesn't. I do not want to use their service again.

Jesus

Consumer Goods, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great way to shipping merchandise

PROS

Easy way to send our items and way secure to tracking them.

CONS

Pricing. Will be appreciated if price is a little lower.