Stamps.com Software

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About Stamps.com

Stamps.com is a cloud-based parcel shipping solution designed for small to large businesses, online retailers, and multi-warehouse shippers. The application allows shippers to manage and automatically import order data from various stores, select suitable shipping modes based on price, package size, or delivery date, and send tracking information to customers and the marketplace. Stamps.com enables team members to print multiple labels in bulk, map shipping selections to delivery services, and apply shipping preferences to orders. Administrators can manage employee access permissions and set up postage, mail class, or special service restrictions. Other features include cost codes, hidden postage, multi-user accounts, expense tracking, and customizable branding. ...

Stamps.com Pricing

$15.99 monthly service fee, plus the cost of postage.

Starting price: 

$15.99 per month

Free trial: 

Available

Free version: 

Not Available

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Stamps.com User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 707 reviews

User Profile

Laurie

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2017

Makes my work go smoothly and uninterrupted by trips to the post office

In addition be being an author, I also have a home office in which I do legal typing for attorneys in solo practices, which generates A LOT OF PAPER and correspondence. Stamps.com has consistently saved me time, money, gasoline, and having an horrific meltdown from standing in line at the post office. I'm sure other post office customers are relieved also.

Pros

It's quite easy to use, ordering supplies is simple and they arrive within a couple of days at the most. I especially like being able to print mail on either blank stamps or envelopes, and if necessary, print out parcel post mailing labels. It's also very helpful with keeping an online "meter" of my funds balance and allowing for instantly adding to my funds without having to leave the page. This program is one of the best time savers I use.

Cons

I use two different printers: an inkjet for printing individual stamps and a laser printer for printing the postage on envelopes, so I have to be careful to make sure the correct printer is indicated for the proper function. Not much of a problem, though, and everything else far outweighs this minor annoyance.

Chris

Company size: 1 employee

Industry: Arts and Crafts

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

March 2021

Why Stamps.com?

See above. Don’t waste your money. You don’t get anything extra here that you can’t get from a free shipping software (in my experience).

Pros

Why indeed. My answer is there is no reason. I used Stamps.com for over a year and called it quits a few months back. Why you ask? Well, several reasons. 1) You have to pay whether you ship anything or not. Some months my sales are slower for than others and I cannot predict that in advance. 2) The site went down and I couldn’t ship for several days. I was forced to find a new shipping program. Customer service took 2 weeks to get back to me and guess what? I had to pay for those 2 weeks of wasted time. 3) As mentioned above. Bad customer service. Let’s be frank, you pay them $20 a month for no reason. Try a free shipping app. You’ll thank me later.

Cons

The price was definitely too much. The software was overly complicated and I had several errors and couldn’t even log in to my account.

Reasons for choosing Stamps.com

I didn’t. I recommend goshippo.com or vipparcel.com.

Kelly

Company size: 501-1,000 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Saves you time and a trip to Post Office!

Pros

I love using Stamps.com, it saves me a trip to the Post Office. I don't have to wait in line to get stamps or mail anything from now on. Everything is done online and printed right at your desk. It is so simple to use! I never have to waste time in line anymore.

Cons

I like everything about Stamps.com. I love not having to go to the Post Office!

User Profile

Alexander

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Functionality

out of 5

February 2020

Do not use Stamps.com for Express or any international shipping

I do not recommend using stamps.com for: USA domestic shipping, since USPS provides good enough online experience for that. International shipping, since stamps.com is 3-4x slower for delivering packages with higher prices.

Pros

It's quite convenient to manage shipping orders there, including customs declarations. Interface is intuitive enough to work through it.

Cons

First, it's SLOW in delivering packages. To compare stamps.com with using USPS directly, I had the following experiment. The same package by weight, size, origin and destination address I have shipped at the exact same date & time at USPS office, and I also dropped to the same USPS office the package with the label printed by stamps.com. I used the same 3-5 day Express USPS shipping option on both USPS office and stamps.com. Now the results. - I had to pay ~10$ more for stamps.com label. - it took the package with stamps.com label 10 calendar days to reach JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER before departing abroad. - it took 1 (one) day for the USPS -official package to get to JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. Overall, the same EXPRESS package delivery info: - stamps.com: 13 days for $86 - official USPS: 4 days for $77 After that experiment I gave stamps.com a benefit of a doubt and repeated the exact same thing again. Shipped the same package again by both, but got the same results. stamps.com delivers packages 3-4x slower than official USPS, and prices are higher by ~12%, and stamps.com also has a service fee of ~$20/month. In my opinion it's an overkill. I care for my customers, and Stamps.com doesn't. I do not want to use their service again.

Ron

Company size: 1 employee

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

August 2021

Glad to use Stamps.com

The overall experience has been good!

Pros

It is easy to use and it keeps track of everything I ship.

Cons

Once in a while the system/internet will not let me connect to the website so I have to call customer service. A small percentage of the time it is operator error. They usually are pretty helpful in helping find the issue.

Reasons for choosing Stamps.com

Yes

Reasons for switching to Stamps.com

I got tired of going to the post office and standing in line. I saw a lady walk up to the front and drop off her packages and walk out. I asked her how she did that and she said, Stamps.com.

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