Tai TMS Software

4.42 / 5 (50)

Our advisors have recommended this product 2 times in the last 30 days

About Tai TMS

Tai TMS is an all-in-one platform for quoting, booking and tracking shipments. Tai TMS focuses on helping freight brokers grow their businesses. Tai automates the LTL shipping process and provides FTL brokers with a centralized platform for sourcing load coverage.

Clients can book both LTL and FTL shipments directly on Tai's AI-enabled platform. Automated logistics allows freight brokers to gain visibility and helps them scale more quickly. Clients can also quote and track shipments from the same platform.

Pricing varies based on the tier selected, from Growth to Premium to Pro. Higher tiers allow for more logins, both for clients and staff. Additionally, the number of included shipments and additional shipment charges va...


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Supported Operating System(s):

Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic)

50 Reviews of Tai TMS

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(27)

27

4 stars

(18)

18

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

April 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2021

Pretty Smart TMS with a great Marketplace

We as brokers, have shipments all over USA. General experience is great managing loads, doing overall tracking rating and even documenting. Few extra features are still in the wishlist, such a better APIs and some custom developments that other TMS options have.

Pros

they use several tools such and natural language processing for email quoting and machine learning algorithms to automate regular logistical issues.

Cons

The APIs for carriers are not great, as they do not allow small carriers to participate in the integration and also it reduce API dispatch request for big carriers such as UPS. They are continuesly developing and improving, but it requires a few details to be a super great tool.

Reasons for Choosing Tai TMS

Initial implemenation was faster and the use of Machine learning, and artificial intelligence that translates in a more efficient operations team.

Reasons for Switching to Tai TMS

A better user interface and the option of offering a customer front end or customer portal to self manage their loads and shipments.

Response from Tai Software

Replied April 2021

Hello, Thank you so much for taking the time to review our software. We would love the opportunity to chat with you about the problems you are having with API to get this resolved. Our customers utilizing API automation for LTL have been extremely happy with the direct integrations and we would like to make sure everything is working properly for you. Would you be open to reaching out to our support team to set up a meeting? Just tell them you would like to talk with Sean about your APIs.

April 2021

Justin from Concept Logistics

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2021

Concept Logistics - Justin Smith Review

I really like TAI and the people at TAI, unfortunately the turnover has resulted in TAI losing many of their good people and I am yet to see where the AKKR investment has resulted in "more support" like we were promised. Still waiting on a response for the Key Bank testing sent last week and followed up. We also have some challenges with the fact that EFS left bills unpaid that neither TAI or AKKR will take responsibility for, even though we paid and our clients paid us for the load to EFS, but EFS not paying the carrier has come back to us. We already ate $600 with UPS, and I just heard about another couple almost 1 year old that FedEx is invoicing to our client. At what point does that stop and TIA or AKKR do the right thing? I don't know that I'm going to be as willing to eat the loss on these FedEx ones.

Pros

I like the LTL modules and functionality a lot, and I really like the POTENTIAL I see on the Truckload side of the system. Custom reporting and Front Office are an upside, but there are a few items in both that need to be updated and baked fully.

Cons

Front Office capabilities need to be fully baked (Mode Filtering & Carrier Front Office view). The Truckload modules are becoming less "LTL-like", but this is still where the biggest gap is. Although Truckload Quoting screen and automation are on the cutting edge, some of the Truckload basics just simply aren't there, and we've submitted much feedback that goes unanswered. The reporting is also a challenge, seems like a lot of work went into that 2+ years ago, but some of the challenges we expressed with "Shipped Reports", "Custom Reporting", and even the "Profitability Report" are limited and don't always generate the same numbers as other more detailed reports. Some of the TL statuses will help us minimize the "play in the joints", but at the moment our President is second guessing the numbers. We also haven't received great communication since the buyout and turnover, with Mitch having to reschedule a meeting twice and we haven't found time to hope back on in months.

Reasons for Choosing Tai TMS

Same answer as why we chose to switch. Truckload seemed to be closer to where we needed it at the time, but still a lot of work needed there.

Reasons for Switching to Tai TMS

Needed to capture LTL and have an intuitive Front Office.

September 2019

Rick from DSX

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2019

Review

I am not, I just have issues.

Pros

It works most of the time. It is very basic, easy to train people on.

Cons

You have an LTL system that tries to capture FTL as well Constant changes like the quote sheet that offers nothing in return. Extreme delay in IT getting back to you System going down frequently Accounting features are archaic Everything I have asked for to make the site more user friendly has been denied System doesn't communicate with Macropoint correctly

Reasons for Choosing Tai TMS

I didn't make the choice. But I am making choice if we are switching to a different system

Response from Teknowlogi

Replied September 2019

Hi Rick, Thank you for your feedback. Our next release is four weeks away and we have some exciting new features that will be added to the Full Truck Load platform. We hope these new changes will improve the user experience. Additionally, If you are having trouble with shipment tracking, we have our own app-based tracking system, Tai Mobile. This tracking software is very easy to add to the TMS and is a fraction of the cost of any other mobile tracking tool on the market. We would love for you to reach out to our client success team with any additional feedback so we can try to improve your experience.

March 2021

Greg from ARL Logistics, LLC

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

System Review

Pros

Our team likes the software for the ease of use and operational efficiencies that we gain. Having the Truckload Quote screen has allowed the team to stop using notebooks and Excel sheets and keep everything digitally in the system. The ability to have a tracking link that our customers can use has helped tremendously each day for visibility. We are able to train and deploy tenured users within a couple of hours compared to other systems that can take days.

Cons

The system could use a detailed search function inside of the Truckload Search screen.

Reasons for Choosing Tai TMS

We felt that we would gain a lot of operational efficiencies through TAI and the UI was easy to navigate. We also liked the size and direction of TAI where we would be able to form a good partnership with their team and grow with them. We did not have this ability with the larger players where everyone is just another number to them.

Reasons for Switching to Tai TMS

We were searching for a long term partner that had more integration capabilities. We also needed a system that could plug into our parent companies system for accounting purposes.

October 2019

Jamie from SF Distributors

Company Size: 2-10 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Put the time in to learn it and you won't be disappointed.

My overall experience has been terrific. The support and sales staff at Teknowlogi are ready and willing to help wherever you may need. They are responsive and attentive. Overall I'm extremely satisfied.

Pros

Handles all aspects of your transportation management. Quoting, booking, electronic dispatching, invoicing, carrier management, all in one place. It really just does everything you need a TMS to do. It's scalable to any size organization. Integrates with numerous systems. Also, the activity log allows you to track down any issues to the point of origin.

Cons

It takes a bit of time to get comfortable with all the features. But really this isn't a con, you just have to put in the time to learn it.

Reasons for Choosing Tai TMS

The ability to manage a broker/shipper relationship.

Reasons for Switching to Tai TMS

We needed a more robust solution that included EDI support.