Transwide TMS Software

We were the first U.S. company to start using Transwide. We utilize the tendering product to get our orders to truckload carriers. It saves us a lot of time and errors in the tendering process. Our carriers like it a lot with the 24/7/365 system availability.

Pros

Simplicity of use and clear organized transport order information for the users.
Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems.
System updates are always done on weekends.

Cons

Screen changes are a bit slow (about 15-30 seconds per screen).
Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.

Advice to Others

You can choose what products you want to use, don't have to use all of them. So it is flexible to your needs.

I have been using this program for Caterpillar without any issues. I do not use it as often as I used to because Jessica here has been scheduling Caterpillar. Thanks,

Pros

na

Cons

na

Advice to Others

na

Good tool for scheduling loads. Reporting leaves a lot to be desired. System is slow. I am not privy to costs.

Pros

Ability to schedule loads.

Cons

It's slow.

Advice to Others

No

Overall, Transwide is a very beneficial tool for our company. It has greatly reduced the time it takes for us to schedule, by allowing our carriers to log on and schedule loading appointments.

Pros

Very convenient

Cons

Slow Speed

I am an occasional user & find it user-friendly. It's normally difficult to work on a system when you don't access it on a regular basis. I find this system to be stress-free, once you've been provided with some initial training.

Pros

It's easy to follow & understand.

Cons

None.

Transwide allows us to manage our business versus our carriers managing our business for us. Demurrage costs have been slashed by 75%.

Pros

Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.

Cons

Logs you out after x number of minutes of inactivity.

I have had an overall great experience with Transwide. It has helped us to become more efficient with tendering loads to the carriers and has helped out a lot with detention costs.

Pros

The carriers being able to get their loads almost instantly.

Cons

Sometimes when navigating through the system it can be a little slow.

I use this tool periodically. It's very simple to use and if I have any questions, Kim responds very fast.

Pros

Passwords don't change every 3 months, very user friendly.

Cons

Nothing as of today.

Advice to Others

none

Transwide is by far the best dock appointment scheduling site that I have used. Open time slots are easy to identify, and capture. The slots are tailored to each facility based on their ability to handle inbound or outbound volume, resulting in less wait time for drivers.

Pros of Transwide: Reduces phone calls to carriers, improves tracking.
Cons of Transwide: Transwide does not feed changes in Transwide to SAP.

We are very happy with the tool and the service provided by it and the team that helped implement it. Ellie and Stephanie were great to work with, even coming on-site to our facility for training.

twslot is a great tool for scheduling and day to day business
I am very pleased with the program and the service we receive from Transwide

I have no other web based scheduling systems to compare it to, so I ask carriers that do. There are only a few carriers that use web based systems like this and they think Transwide is the best. The customer service person I deal with is Stephanie and she is fantastic. The only reason I rated customer service where I did is because if she isn't there the service level drops very low. A major concern of this system is that it is wide open. Anyone that uses the system can wreck havoc on it. They can delete appointments, activate schedules, delete schedule templates, etc with no traceability. Inserting a new group in a schedule is impossible without doing a whole new schedule. That is extremely time consuming.