All ClickPost Reviews
1-25 of 31 Reviews
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Manoj
Verified reviewer
Cosmetics, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Benchmark in Logistics intelligence
Phenomenal would be the right choice of word.
PROSThe most important that I like about Clickpost is its people. Right from KAM to Product VP till CEO everyone are approachable easily. The team is always hungry to enhance the functionality of the software to align with the need of the industry and the trends. To do that, they work very closely with the client who is the first mover in adopting that trend.
CONSTheir standard reports and the dashboard needs to be a little better, functional and customizable at least to a certain extend.
Reason for choosing ClickPost
People and their commitment towards the betterment of the product thereby helping the clients to server their customers better.
vamsi krishna
Apparel & Fashion, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Efficiency Redefined: Navigating B2C Logistics with Clickpost
Predefined Carrier integrations offered , Real time Tracking updates , Returns and Exchnage Management , NDR and NPR , Performance based carrier allocation , EDD
CONSNavigating across brands for enterprise account , Webhook auto retrigger , too many APIs for simple tasks.
Earven
Import and Export, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
user
It finds me good to use
PROSWide feature range help to resolve query
CONSlot of levels to do developments which make user confuse
Reason for choosing ClickPost
A platform brings all courier on same platform
Ankit
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Excellent - Tracking, Visibility, Reporting and Dashboards, NDR
Good experience with around 4 years of tie up.
PROSEase of Integrations Customisation feasibility
CONSNew developments to be rolled out quickly
Kiran
Cosmetics, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Very Reliable!
Click post Returns Management has really made our returns process smooth.Love the tracking experience and NDR Management.We can rely on the Clickpost team to fix any issues we face or even help with additional feature requests. They really understand the requirements and fix things real quick. It really makes the user experience great!
PROSReturns Management and NDR Management are smooth.
CONSAnalytics needs fixing.Report formats are not uniform and keep changing. Also, at times the reports are incorrect too.Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered.
Reason for choosing ClickPost
I am not the right person to answer this as the person who chose Clickpost is no more working with us.
Sharad
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy to Use
Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost trying to provide superb experience to users. Its very easy and user Friendly software. We are dealing as a B2c and it help us to provide ontime updates to customers. [SENSITIVE CONTENT] is Handling our account and very intelligent guy who understand issues and resolve on prioriy. We have integrated our all internal softwares with clickpost and all status getting autochanged and it help us to minimise manual work.
PROSUser Freindly software,getting all details on one click
CONSThere is no cons but sometime getting revert delay from CS team
Soni
Logistics and Supply Chain, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
One click to value business urgency.
Experience so far with ClickPost has been great and smooth. Their support team is prompt supportive. They value their client and aim to provide better service.
PROSEase of approach NDR management Analytics Tracking updates It solves almost all shipping related challenges.
CONSMismatch status of shipments can be worked on to ease experience.
Green
Consumer Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Good for ecommerce org
EDD SLA Multi carrier integration Tracking
CONSTech integration needs to improve, Proper optimization should be there
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Best logistics management software for E-commerce companies
Clickpost has helped us with resolving issues with regard to non-delivery reports and return management. We have increased our metrics with regard to on-time shipping and on-time delivery.
PROSSeamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment.
CONSNothing. It is the best software for logistics management
Kiran
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
User-friendly and Realtime Status
User-friendly and useful for all logistics related. Using this can save bandwidth and cost to company.
PROSRealtime Status and easy click. Which saves evryone time.
CONSNothing as such. Till now. I would share if any.
Jeffin
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Easy to Use and Good Value for Money
The ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place instead of having to track the shipments separately at each courier portal. The tracking urls and tracking page can also be customized to promote our company's brand which is a cool option to have
CONSWould be nice to view the client order reference number as well in the tracking page instead of just the shipment number which is currently available as it would make the identification of orders easier especially when doing a bulk search
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
Backup support
Better to have clickpost as it reduces interactions with customers.
PROS1. Ease of handling 2. Covered all data set required for the analysis 3. Overview & analytics dashboards
CONS1. In the start, it used to fetch duplicate results. 2. After onboarding, development takes time & not customized development available.
Reason for choosing ClickPost
Agile support, better insights & integration with almost all topmost courier services.
Bhavay
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Clickpost logistics enablements and Solutions for D2c Channels
Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms.
CONSClickpost should have feasible tracking enablement solutions with Shopify and other frontend Software.
Keerthanaa
Sporting Goods, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Decathlon India review
My experience with integrating clickpost in our system has been seamless. Thanks to the customer service and dedicated support provided by the team. Special mention to Prateek Kaushal who has been involved in adding many carrier partners to the integration.
PROSThe ease of usage and user journey on app is commendable
CONSClickpost is a great SAAS tool . However, if you could be more affordable , it would be helpful for many companies including startups to adapt easily and benefit from the tool
Anand
Textiles, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing Software
Reporting, NDR Management, Allocation rules
CONSShould also have the features for inventory management.
Rajith
Sporting Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
Good tool for TMS
Over all good
PROSNo comments..
CONSError in uploading the SLA file.Rest all features are good.....
Reason for choosing ClickPost
--
Sai Pavan
Apparel & Fashion, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
One of the best LMSs in the market
It reduced the GTM for integrating with any and all courier partners which positively impacted the business
PROS- Their reporting is top-notch - Great NDR dashboard and IVR features available
CONSMore visual representation options of data would be great
Reasons for switching to ClickPost
- Issues with status mismatches of Shipments
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
One of the best in its category
Ease of use Maps different stakeholders quite well across the entire ecosystem
CONSSupport could be better Elements of AI in the product roadmap could be a big plus
Abhishek
Consumer Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great LMS
Recommendation Engine - Multivariate algorithms can be developed using the systemTracking Page - Giving the customer visibility of the shipment progress
CONSThe new panel is a little slow in comparison to the old panel. Triggering reports takes time.
Shadil
Retail, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Loved using Clickpost!
Ease of use and addition of so much different Logistic Partners. It is very easy tracking reverse shipments!
CONSUI for Logistic Partners can be improved and addition of those, along with integration support can be provided in a better manner.
Priyanka
Apparel & Fashion, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Exchange Management
The tracking management system is very helpful. It gives us an overview of all the shipments in one place. Apart from that, even Clickpost's Exchange UI is user-friendly. The best part is it gives liberty to set when we want to dispatch the exchange order for customers.
CONSThe Exchange UI must have different cross-category exchanges as well. Rest everything is good.
Prakhar
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Clickpost - Simple & Seamless Solution for 3PL management
Great UI & UX. Seamless integration with 3PL & Outbound partners. [sensitive content hidden] responsiveness & on-time support is valuable. She goes out of her way at times to ensure the quickest resolution is given to the client. Big heads up to her relentlessness & diligence!
CONSSupport & Response from the Product/Tech team on tickets were extremely delayed: - Additional QC parameter debugging with Shadowfax- Incorrect Status fetching from API vs Report download from Clickpost portal resolution.
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Extremely good shipping management software
Really good software for managing e-commerce logistics! We're using the complete product- multi-carrier shipping, tracking, customer updates, NDR management. It solves almost all shipping related challenges
CONSUI can be improved slightly for better experience but still I like that its the best available in the market
Sakshi
Retail, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
Good tool to get one view of all shipment related to information
Existing experience is good, but there's lot of scope for improvement
PROS- One view on all shipment - Easy addition/deletion of courier partners - Consumer communication is seamless - Very few downtimes
CONS- Update status API is not real time for all CP - Support is not streamlined
Reason for choosing ClickPost
NA
sanjay
Apparel & Fashion, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2024
Enigma of tracking orders solved in clicks
fantabulous due to ease of use which saves time effort and energy
PROSreal time tracking and convergence of informtion at a glance
CONSintegraton and customisation flexibility with other tools