All BulkSMS Reviews
1-16 of 16 Reviews
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Paul
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent Product
Ease of use, and a good API. We use BulkSMS in our firewall integrations, and part of our service for checking that SIM cards in failover routers are still alive.
CONSNothing to dislike, whenever I've needed support, BulkSMS have been swift etc in their replies.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great for text marketing
We were building a service for our clients using the integration, we had a lot of support from the staff
CONSThe API was not as thorough as we thought, we ended up using other vendors, and machine-assisted algorithms that would pick the most suitable.
Reasons for switching to BulkSMS
The cost of SimpleTexting, even with a discount was not enough to make the venture feasible.
Vendor Response
Thank you for your review. Would it be possible for you to share your experience with one of our representatives? We would like to understand where our API fell short so that we can improve on it.
Replied April 2024
Ben
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2023
Works but issues with billing
I happy at first but was disappointed by the billing and how my credit disappear
PROSit was very easy to setup and go live.
CONSThe billing is not very transparent credit disappear
Vendor Response
Hello Ben, Thank you for your review. Could you send me your email address and username as I'd like to investigate and understand what is happening with your SMS credits. My email address is hello@bulksms.com. Yours in messaging, Samantha
Replied September 2023
Karin
Mechanical or Industrial Engineering, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
BulkSMS is an essencial tool in our business!
It's an essential part of our daily business, and we can't imagine being without it.Our clients know exactly when they can collect their vehicles, at what time, and at what cost, withour banking information included. We run a Service Centre within the Motor Industry.
PROSIn a country like South Africa, where infrastructure is busy failing, it's essential to have a tool that's reliable. Our telephone systems are failing and we find it increasingly difficult to get hold of clients from time to time.I find that 90% of the time when we can't get hold of them via phone, we can send them an SMS, that will reach them and they can respond.
CONSI honestly can't find fault with the system. What might be an issue from time to time, is that clients don't seem to read their SMSs because they're relying on other Social Media platforms as their main form of communication.
Glen
Consumer Electronics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Customer Communications Service
Telephone service good , email correspondence or help online lagging
PROSIntegration seamless, messaging instant, cost effective , 2 way communication between customers
CONSNot sure if error bounce backs or requests to be unsubscribed are handled promptly by Bulk SMS company?
Reason for choosing BulkSMS
We use all three for different reasons
Vendor Response
Hello Glen, thank you for your review. Typically, when there is two-way messaging involved, and a contact replies stop - our system will automatically stop any future messaging from being sent to that contact. If you have any questions in this regard or would like more information, please email me at hello@bulksms.com and I will take a look at your account. I look forward to hearing from you. Yours in messaging, Samantha
Replied September 2023
Jessica
Telecommunications, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2023
Great service
I have been using sms bulk the past 4years or so and i do like it, very effective way of communicating with bulk clients
PROSCopy and paste this doesnt work very well, we have to do one number at a time which takes lots of time. PLease enable copy and past multiple numbers
CONSNo customer service available when you need assistant always have to email then it takes days to actually resolve the issue or it will not be resolved
Reason for choosing BulkSMS
Its easy way to remind my clients of outstanding payments
Vendor Response
Thank you for your review, Jessica. I'd like to investigate where we went wrong with your customer support. Could you send through any support ticket numbers so I can look into this? My email address is hello@bulksms.com. I look forward to hearing from you. Yours in messaging, Samantha
Replied September 2023
Tinashe Ryle
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Messaging
Quick sms and also very quick in create sender names
CONSFailed and unconfirmed messages have no refund.
Peter
Warehousing, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Reliable solution
BULK SMS is a very reliable solution. It gives me warnings on system errors
CONSOnly Pay with creditcard. This makes payment difficult
Vendor Response
Hello Peter. Thank you for your review. I'm not sure from which country you're from, but we do offer bank transfers as well as credit card as a payment method. I'd be happy to put you in touch with one of our SMS Specialists if you'd like. Please send me an email on hello@bulksms.com. Yours in messaging, Samantha
Replied September 2023
Llewelyn
Textiles, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Value for money
We have solved problems with communication of employees when they are unavailable, to take calls and we need to contact a large amount of people.
PROSI loved the user-friendly interface, which allowed me to save messages as templates for convenient reuse in the future. The reporting was great for monitoring sent messages and when they were delivered.
CONSThe web interface works but may need an updated look. I think the ability to add an individual contact's name while bulk messaging would be a great feature for the web interface.
Reason for choosing BulkSMS
BulkSMS offered a better rate and had more features like the contact and group database. The scheduling feature was great too.
Cj
Gambling & Casinos, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Bulk Sms-No.1 Sms company in South Africa
Best sms platform to use!Fast and reliable for sure!
PROSThe service that they give is excellent!
CONSNothing!I am completely satisfied thank you.
Vendor Response
Thanks CJ! We love your positivity and look forward to many more years as your communications partner.
Replied September 2023
Dimitris
Education Management, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2023
Bulk sms review
My credits don't have an expiration date! Fast and easy to use, can send pics and documents!
CONSIt does not include Greek letter characters with standard billing! Should be included!
Vendor Response
Thanks for your review, Dimitris. Ah, those Unicode messages! Unfortunately, that's a limitation of SMS - 70 characters for a Unicode SMS, and 160 characters for the standard GSM alphabet. You can however send Unicode messages through our platform. If you're getting stuck for whatever reason, please reach out and let us know at support@bulksms.com.
Replied September 2023
Roland
Consumer Electronics, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
ben tevreden
Werkt goed zonder problemen via Repair Tracker
CONSHet werkt altijd vanuit mijn Repair Tracker software
Paul
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
An excellent scaleable communications solution
Excellent and easy- to-use product
PROSCapacity to connect and communicate with staff, volunteers and service users in flexible and easy-to-use ways
CONSSometimes support can be slow to respond to queries
Reason for choosing BulkSMS
Ease of use and cost
Raleigh
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Feed back on bulk sms
Blessed to have bulk sms. It helps to communicate easily to the members
PROSQuick and economical. It helps the members to receive sms all at once.
CONSThere is nothing that I don’t like. I have no problem with bulk dms
Matshadi
Real Estate, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Great product
ease of use to send bulk SMSs and that credits do not expire if not used
CONSchanges on landing page, not as easy to navigate
Adrian
Real Estate, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Useful product
Gets messages out effectively
PROSLanding page feature is handy.Contact database works well
CONSGets expensive if one goes over 160 characters