All CartFox Reviews
1-22 of 22 Reviews
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Omar
Verified reviewer
Computer Software, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Recover lost sales with Cartfox
it helped increase revenue with a very good ROI.
PROSCartFox is easy to use and deploy. It helped us convert potential losses from abandoned carts into successful orders, as well as provided more personalized product recommendations post-sale to generate additional orders and increase our conversion rate. it's been a life-saver for our business
CONSCartfox meets our needs and there's nothing to complain about for now
Vendor Response
We appreciate the feedback!
Replied May 2023
David
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
increased conversion rates for all my clients for basically zero effort
I own an IT & Business consulting company & recommend CartFox to my clients because so far it helped boost conversion rates for all my clients for basically zero effort
PROSEasy to use, fair prices, fast and nice support team, constantly added new features and optimizations etc.
CONSSo far I have no bad experiences as a partner or bad feedback from clients!
Reason for choosing CartFox
Friend that is already a user suggested me to test it.
Reasons for switching to CartFox
First of all i tested the system and was surprised on how easy is to implement/use and looks nice and works smooth. But second reason was pricing and kindness of the support team.
Vendor Response
Thank you for your review! Don't forget to message us if you have any questions in the future.
Replied March 2023
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2023
The assistant CartFox
One of the most important features of the program is that it provides good communication service with customers and ease of express support
CONSIn most cases, the experience was nice, but this does not mean that there are no problems such as the program stopping suddenly, but the issue is resolved quickly
Vendor Response
Thank you for your honest review, we greatly appreciate your feedback. We apologize for any inconvenience caused by the program stopping suddenly. The stability of the platform is one of our key ongoing efforts and we have plans to majorly improve the stability in the near future. We are constantly checking the performance of the platform and we will keep you informed of any updates or enhancements.
Replied May 2023
Blaž
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Very great and easy to use
We are mostly using it for cart abandonment.
PROSThe implementation is very easy. We also have some custom fields on our website which was almost immediately resolved by their support which was very helpful. I also love that there is so many predefined texts in the program and the program is very easy to use and the reporting is very visual.
CONSThere are cheaper options on the market, but it is true they are not as easy to use and implement. So overall price/performance this is definitely the best choice especially for the EU markets, I do not know how is the competition in US
Vendor Response
Thanks, Blaž! Our no. 1 priority is that we make an app that's simple to use and easy to understand, so we're glad we're doing this right!
Replied March 2023
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
CartFox review
Saves time and facilitates communication between employees
PROSIt provides fast and stable communication between the employer and the user and maintains the products
CONSAdd more transactional backup history and improve customer service speed
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Cartfox review
It saves time and solves a lot of problems
PROSMaking the payment method easier and safer, preserving the shipment and saving money
CONSImprove customer service and make it help the user in solving problems
Kostas
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
If you want your costs to be reduced, this is what you need
This app has managed to give us daily orders at such a low cost especially at a time when the costs from advertising platforms are sky high. We are very satisfied. the app is easy to use, and especially the customer service always there for us whenever we needed it, especially in the initial setup. They also have an explanatory PDF with the steps you need to follow. Thank you CartFox
CONSSo far we haven't seen anything negative
Vendor Response
Thanks for sharing your feedback, Kostas! Don't hesitate to message us if anything comes up in the future.
Replied March 2023
Giuseppe
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Cartfox is a great help!
Good
PROSWe’ve been using Cartfox for a few months now and it’s helping our business in converting more sales.
CONSSome features might be missing but we are sure they will be implemented soon.
Vendor Response
Hello Giuseppe, thank you for your review! It's our priority to improve the platform for our customers, so we'd love to hear which features you're missing. Best, Jernej from CartFox
Replied March 2023
Patrik
Sporting Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great cart recovery for shopify stores
We solve abandoned cart from our users with this sms recovery service! Great work!
PROSEasyOne of the most appreciated features of CartFox is its user-friendly interface, which makes it easy for online sellers to navigate and utilize its features.Overall, CartFox seems to be a reliable and effective e-commerce tool for online sellers looking to manage their operations more efficiently and grow their businesses.
CONSNothing that we have issue with it. We need some help with install and customer service was fast and responsive.
Reasons for switching to CartFox
was not converting for us in Europe market.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Cartfox review
Production rose with continued use
PROSSpeed and safety in delivering goods. Good communication between the customer and customer service
CONSAdd tracking of the customer's product and know all the routes he takes
Jernej
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Outstanding app and good support
Huuuge ROI, extra friendly support team
PROSI would recommend the app to all that want to boost their sales for minimum amount of money. We consistently get 10000% daily ROI. Paid 0.04 € and got 56 € out of it, amazing. The team really does seem to care about the client because their IT guy spent 40 minutes on a problem that wasn't even their fault
CONSThey could improve the overall looks of the graph but that's not really an important factor
Vendor Response
Hello Jernej, thank you for your review, we appreciate your feedback! If you ever have any questions or suggestions for how we can further improve our app, please don't hesitate to reach out to us. We are always eager to hear from our users and incorporate their feedback into our ongoing development. Best, Team CartFox
Replied March 2023
Simon
Cosmetics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Extremely satisfied with the sms program!
They connected my online store very quickly and set up all the necessary functions to make the program as efficient as possible! Their support is really great. Even the salespeople are flexible and helpful!
PROSSupport, whenever something is wrong, they come to help in a very short time!
CONSThe price, but it is even more expensive than the competition!
Vendor Response
Thanks for your honest feedback, Simon!
Replied March 2023
Amira
E-Learning, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2023
cartfox review
it was a really great experience
PROScartfox is easy to implement and has a great user interface.
CONStheir customer support took a while to respond, but there are no other drawbacks
Vendor Response
Hey, thank you for the positive feedback! We're glad you enjoyed our service. Regarding our customer support - we're doing the best we can to answer all tickets immediately, but sometimes it can take a longer time due to increased demand. We apologize for any inconvenience this may have caused you.
Replied May 2023
Jan Nik
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The best sms app ever, our sales went up
The best
PROSWeary effecfive, easy to use, fast app..
CONSNo cons actually dont know what to write here.
Vendor Response
Thanks for your feedback, Nik! Don't hesitate to contact our team if anything comes up :)
Replied March 2023
Youssef
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Review of CartFox
From a business perspective, CartFox was an excellent choice with high ROI
PROSCartfox is easy to use and set up for first time, it improves customer communication and helped grow sales with abandoned cart reminders and the post-sale recommendation of similar products
CONSThere's nothing to dislike about Cartfox for now, I like it
Mostafa
Verified reviewer
Computer Networking, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2023
Full review for CartFox
A very nice and enjoyable experience
PROSThe program helped me communicate well at work and take my work a step forward by providing me with beautiful and useful features
CONSI did not encounter any defects with the program, but I hope to develop customer service
Vendor Response
Thank you for your review!
Replied May 2023
saad
Education Management, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
CartFox review
Easy implementation, and a really awesome support.
CONSNo Cons appeared yet, really great experience.
Vendor Response
Thanks for your review!
Replied May 2023
Logina
Verified reviewer
Computer & Network Security, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2023
CartFox review
A useful program that has multiple features that help the user to communicate with customers
CONSI did not face any problem, but if the customer service is improved, it will be better
Vendor Response
Thank you for your review. We value your opinion and we are always looking for ways to improve our customer support. Did you have any specific issues with our customer support or is it just a general recommendation? Please feel free to reach out to us if you have any questions or concerns. We are here to help.
Replied May 2023
Daniel
Furniture, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Cartfox offer us easy abandoned carts recovery
Very useful, friendly support.
PROSEasy settings, works without errors or bugs and we get back a lot of purchases from abandoned carts.
CONSYou have to pay 22 eur /month if you want personalized sender name.
Vendor Response
Thanks for your honest feedback, Daniel!
Replied March 2023
Jure
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best business software out there
I liked all the new and returning customers, 90% of them came through our door because of CartFox.
CONSNothing came up yet, will update if it does
Vendor Response
Thank you for your review, Jure! We appreciate the kind words.
Replied March 2023
Elizabeth
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2023
my experince with cartfox
it was a great overall experience, I wish I'd known about cartfox earlier
PROScartfox helped improve our customer communications, it's an intuitive dashboard to help you know the cost and generated revenue. cartfox integrates seamlessly with most of the ecommerce platforms
CONSNothing to date. I'm very happy with what cartfox offers.
Jaka
Furniture, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Slovenian Review
Amazing.
PROSSimple use and great support, great translations
CONSHonestly nothing so far, everything is just great!
Vendor Response
Thanks for your review! We're very happy that you're satisfied with our platform :)
Replied March 2023