A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

This software increases my effectiveness, communication, and service offerings to clients with ease.

No real noticeable flow with the portal, I have no criticism.

Their interface is easy to manage and customer service is really awesome.

I am using this software daily and I am very satisfied with it. They have an excellent support team.

SendSMS has an outstanding price to quality ratio. For the quality of service they provide, I find the pricing to be on the affordable side.

Easy to use, very efficient, kind of solution that you can't make business without it.

It was fast and reliable. I shared the information I wanted my company target to get and the outcome was perfect.

The ability to segment our texts to target audiences might be my favorite part of this system. Plus it's easy to implement and scheduling allows you to set it up and know it's going to get done.

SendSMS is a marvelous package in great pricing.

Low cost and great customer service are the main advantages among others. Also the product is easy to use.

I love the Simplicity and how Easy it is To use SendSMS.global.

It is cheap and easy to use. I would like to mention also good service.

SendSMS is the most complete Bulk SMS Service I have ever used. From the simplest User-interface to stunning Customer support.

On top of all that their rates are quite reasonable, being $5 for 1000 SMS in America. I will praise their service because they have resulted in a big sales boost for me.

The best part of sendSMS is that it has a test for free option available.

Trust spot provided me with awesome customer service and they rightly delivered the messages to the targeted people.

The website sometimes works slow for mobile devices which is annoying.

Delay on adding balance after and invoice is paid.

The best part about SendSMS is its high delivery rate and that the platform is well-optimized so it works pretty smoothly.

Thanks to the comfort and clarity, SendSMS helps me to organize my work more efficiently and quickly.

No present complaints, customer services are accessible and friendly.

Everything about this software is fantastic. The price point, customer service , free trail, and user-friendly user interface.

SendSMS also provided me with the detailed statistics of my marketing campaign that boosted my sales and client interaction. They also have amazing features like the personalization of a message.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN-SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile-Optimized Email

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Dexatel, founded in 2015, has emerged as a leader in the omnichannel business communication domain. Catering to global giants like Alibaba, Shopee, Tencent, and TikTok, as well as numerous small businesses worldwide, we've solidified our position in the communication industry. Our ethos revolves around genuine client care and delivering impactful business results. Through our secure, cost-effective communication solutions, we don't just enable communication; we champion business expansion via text messaging. It's more than mere messaging; it's about revolutionizing company-client interactions. Our strategies are both innovative and transformational, designed to add value and fortify the relationship between businesses and their clientele. As an employee-driven entity, there's a personal commitment behind every service we offer. Each Dexatel team member is deeply vested in delivering solutions that aren't just efficient but are also customized to each business's distinct requirements. Our dedication to setting unparalleled standards in business communication remains steadfast.

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