--- title: "SimpleTexting Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimpleTexting. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimpleTexting is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [SimpleTexting](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/) / SimpleTexting Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/alternatives/) # SimpleTexting User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 249 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 191 reviews (77%) - 4 stars: 45 reviews (18%) - 3 stars: 8 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 5 reviews (2%) ### Most mentioned pros - It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times. - Being able to text with people from our landline made communication with clients way way easier. - I especially liked how they made sure our messages were in compliance with local laws and regulations, and how simple it is to get started! ### Most mentioned cons - Our $295 refund request (submitted12 days after purchase) was denied based upon their small print "out" clause. - Not being able to buy add on credits is smaller packages. - On top of that they are denying a full refund claiming they incurred in costs associated with my order, What about my loss after weeks of being unable to text? ## SimpleTexting customer reviews Showing reviews 1-25 of 249 (page 1). ### Great for engaging with Gen Z - Overall rating: 5/5 - Reviewer: Anika M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Our remote organization works with teens all across the country, so Simple Texting is indispensable to getting our work done. Customer service is also excellent -- quick, painless, and friendly! I'd recommend it to anyone needing SMS marketing in their business or nonprofit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user-friendly and it integrates well with other apps, which is necessary for my work. #### Cons One functionality that I would like is if I could filter the inbox based on lists of customers #### Reasons for choosing SimpleTexting The pricing and features were better for me #### Vendor response Hey Anika! Thank you for this kind review! We're so glad that you're able to communicate easily with the teens that you work with through SimpleTexting. Also, thanks so much for the suggestion about sorting the Inbox based on lists of customers! I think that would be a great feature to have and I've already let my dev team know so they can add it to their list of features they'd like to roll out in the future. :) In the meantime, a great way to filter your Inbox is to create sub-accounts for each of your lists. You can read more about how to create those here: https://simpletexting.com/features/multi-user-access/ Please feel free to email us if you have any questions on this at support@simpletexting.net, and thanks again! Replied January 2020 --- ### A great tool for generating leads that allows you to save your resources for the last mile - Overall rating: 5/5 - Reviewer: Mohammed S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a foreigner in the U.S, there was a lot to get used to. And the option of having to go door-to-door to conduct respondent interviews for our research project was terrifying to say the least. And since our email response rates were less than 8%, we needed another alternative. And boy am I grateful Simple Texting gave allowed us to achieve more than the minimum rate we needed, but more importantly saved me from the dread I had to face if we had to do in-person engagements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automated message response mechanism works to absolute perfection. On our first project using it to engage respondents on our post-grad research project, I was a bit skeptical and recommended just one standard response to each reply we got -- thanking them for reaching out, and promising to call them back. But I got won over during the test run, and I was particularly amazed at the intelligence of the system to spot keywords even in badly composed or constructed replies. #### Cons I wished there was a back up emailing mechanism for contacts whose messages get bounced back or are undelivered. Chances are, if we got the phone number wrong, maybe we got the email address right; that way we can still count those in our reach figures. #### Reasons for choosing SimpleTexting Something about the product name being cheesy, so it lost out in the vote. #### Reasons for switching to SimpleTexting Our response rates were not great and we couldn't quite afford it either. --- ### Gets it done. - Overall rating: 3/5 - Reviewer: Sabrina C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use and send messages, even campaigns are easy to schedule and set up. #### Cons It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use. --- ### Reliable texting service. Great that customers can text our landline! - Overall rating: 5/5 - Reviewer: Jen N. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, this is a great product. The last text service we used didn't always get the messages sent and we knew this because we were sending them to employees with our company's cell phones. We use this a lot to communicate directly with customers and staff, not as much as a marketing/mailing list/keyword tools...yet! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We loved that we were able to set this up with our existing business landline. We can schedule messages to go out and set-up mailing lists. We can set-up as many users as we'd like as well. It's nice that we can save the customers' information within the software as well for ease of use. #### Cons I wish it had better group texting or group texting at all. We use this to text employees a lot and have to set it up as a "campaign " and they cannot see the other responses. I wish it had a built in afterhours reply. I know there's a way to set it up with another app, but we don't have it and I haven't messed with it. Pictures coming INTO our line take a very long time to receive, hours in most cases. #### Reasons for choosing SimpleTexting I honestly cannot remember, but I think it was the price and unlimited users (but we pretty much all log into the same account now so we can all see all the messages) #### Reasons for switching to SimpleTexting They had ZERO compliance at the time and we wanted a company that would help us with that so we weren't upsetting our customers OR breaking the law. We also know that all of our messages weren't getting to people. --- ### Beauty and the Beast - Overall rating: 5/5 - Reviewer: Marcelo F. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free to port out", then I checked with support again they said it seems to be able but only after my purchase it was possible to say. I bought it $400, the company a bought from gave me the ownership, all the data required to start portability.. still simplestexting support saying it was able to port-in and they offered me to buy another number from their pool. I'm not sad because of the number not being able to be ported-in, I'm sad for the wasting of time and the lack of interest by their support team. I moved to heymarket, great tool and awesome support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey. #### Cons As I said, the tools and features are pretty much standard and straight forward I can't see any negative point #### Reasons for choosing SimpleTexting API documentation was very straight forward and I liked it. #### Reasons for switching to SimpleTexting marketing tools --- ### Ability to contact clients/prospects with ease - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Simpletexting helps me get with the times - SMS Marketing is the new thing to capture prospects attention. Hands down the easiest, most effective SMS tool - I use it daily and love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to set up your lists of people (clients, prospects, certain funnels, etc) It is very user friendly overall - everything is clear and makes sense. You get an app on your phone that you can check any incoming msgs from if you need to. You get your own phone number - great for businesses who are trying to implement SMS marketing! Autoresponders - when someone subscribes to your list, they automatically get a certain text message. Honestly, everything I wanted is in SimpleTexting. #### Cons I went over my text limit - while I'm fine with the overuse charge, I think it would be helpful if they contacted you to say "hey, you're over your limit - we could easily bump you up to this tier which would save you $x overall" Other than that, no issues with it. #### Reasons for choosing SimpleTexting It was recommended to me by my mastermind group, but it also seemed affordable, easy to use, and implement in every other software I've used. #### Reasons for switching to SimpleTexting Manychat was starting to block certain peoples accounts I knew, so I switched before I encountered the same issue. #### Vendor response Hey Ashley! Thanks for your great feedback. We are delighted to hear from customers like you that SimpleTexting is the easiest, most effective SMS and that everything you wanted in SMS Marketing is in the platform. We are constantly improving our product, and we will pass your feedback regarding overage notification to our development team. Replied November 2020 --- ### Great software, plays nice with others - Overall rating: 5/5 - Reviewer: Kaila W. - Verified reviewer: Yes - Industry: Photography - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We used SimpleTexting to quickly reschedule clients due to COVID-19. We've used it to increase and streamline bookings and use it in our Facebook ad campaigns and more. We're getting ready to use it as a communication tool for generating sales when clients are reviewing their images. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like not only the ease of use, but the effect being able to immediately communicate with our clients has on booking rates and retention. We are able to troubleshoot and solve customer service issues quickly and easily. We implemented one way texting with our main marketing automation software and it greatly increased booking rates. Adjusting our stack to include SimpleTexting and two way texting capabilities has it increased it dramatically yet again. We're incorporating it into other areas of our business and using it to quickly and easily communicate with large numbers of clients at once in a way that still feels personal and available. #### Cons The only thing I wish is that I was able to trigger more action from outside sources. We use ActiveCampaign as our main marketing automation software and I wish I had more capability with a direct integration or a workaround through Zapier to trigger it within a campaign, not just at the very beginning. #### Reasons for choosing SimpleTexting We were previously using ActiveCampaign but wanted something that allowed 2 way communication. Because we wanted a texting solution for customer service and sales, it made sense to make the switch and add another software to our stack. --- ### Ease of use, simple UI make this a leader - Overall rating: 5/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great UI. The "SimpleTexting" name says it all. it IS simple to use. A winner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The simple and quick to grasp user interface makes this tool a winner over all the others we tried. And we tried a lot of them. When using a texting software, you want to quickly add recipients, handle lists with no fuss, and get message out quickly and remotely. This excels at all of them. Especially since we use this 2-3 times per year for onsite events, coming back to it after a few months is a quick dive with minimal re-learning time. #### Cons Renewals. The auto-renew feature was difficult to understand. I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location. They were nice and reversed that charge. I just made a note of it for the future. So just an FYI if you'd be using it periodically. Not a game killer though because the tool is so easy to use. #### Reasons for choosing SimpleTexting #1: Ease of use. #2: Good price. #### Reasons for switching to SimpleTexting EZ Texting was difficult to use. Spent too much time on the tool, and not enough getting texts out. #### Vendor response Hey James! Thank you so much for the kind words. :) We're so happy to hear that you've found the platform so easy to use for your events. Also, we really appreciate your feedback on renewals and pausing your account. I'm bringing this back to my team so we can discuss how we might be able to make this process a bit more clear. Thanks again, and happy texting! Replied November 2019 --- ### Great customer service! - Overall rating: 4/5 - Reviewer: Lauren S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, I love this software and I have already recommended it to other camping professionals who handle recruiting! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about this software is that I am able to contact recruits without using my own telephone number. I am able to save their contacts to the app and message recruits the same way I would on my personal phone, but I am not crowding up my personal messages app with contacts that I barely know. #### Cons At first, when I was learning about the software in the free trial, I wasn't able to send as many messages as I was hoping (in order to see if the product fit what I actually did on a daily basis). However, I contacted customer support and they were more than happy to help me out so that I could communicate how I needed. #### Reasons for choosing SimpleTexting We chose SimpleTexting because of the option to communicate back and forth with recruits through messaging, whereas other software only allowed you to contact them but they weren't able to respond. #### Vendor response Thanks for this review, Lauren! We're really glad you've been able to keep your personal phone and contact info private by using SimpleTexting for your recruiting-related communication. :D Also, thanks for the feedback regarding the trial! As you know, we do provide 50 free messaging credits on our 2-week free trial, but we're always happy to talk through what makes the most sense for each individual user. :) Please don't hesitate to reach out to us if there's anything else we can do for you! Replied December 2019 --- ### Good Product and Customer Support - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SimpleTexting was the first SMS platform I used. The company gave me a good introductory price to start with which was a nice gesture. Had an overall good experience with the platform and customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is intuitive and easy to use. Plenty of features to work with. #### Cons Did not experience any particular cons with the software. #### Reasons for choosing SimpleTexting The company gave me a good introductory price to start with. #### Vendor response Hey Ryan! Thanks for the sweet review. We're glad to hear from customers like you on how easy it is to use the platform and that the interface is intuitive. With our pricing structure everyone is able to start even with our smallest plan and upgrade at any time when the texting volume increases. As always, please reach out to our amazing support team whenever you need help. Replied December 2020 --- ### Easy Text Marketing - Overall rating: 4/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Positive and an easy way to reach our members and guests #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of creating text campaigns for various lists of subscribers #### Cons The minimal notifications when a subscriber replies --- ### By FAR the BEST texting service on the market ! - Overall rating: 5/5 - Reviewer: Javier C. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I dramatically improved my conversion rate for my radio customer acquisition campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%. Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text! Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that! Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature. Group texting - If you want to send a message to everyone on your list, that's easy too. #### Cons No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns. Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming. A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests. #### Vendor response Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future. Replied April 2018 --- ### The software that made everything too simple - Overall rating: 4/5 - Reviewer: Fadare K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it's so simple to the extent that we to give it a credit of not switching to another product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The computerized message reaction component works to outright flawlessness. For the first time of utilizing it to draw in respondents for our post-graduate apprenticeship exploration, I was a piece incredulous and prescribed only one standard reaction to each answer we got - - expressing gratitude toward them for connecting and promising to get back to them. with our simple research, we are able to put this incredible software to use, Be that as it may, during our time we can schedule ourselves, and I was especially flabbergasted at the insight of the framework. #### Cons But some of our messages where delayed to the point that most of the apprentice started complaining of not seeing there massages on time which cost them their marks of being late. --- ### Simple Texting is Great! - Overall rating: 5/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting! #### Cons The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few. #### Vendor response We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs! Replied September 2018 --- ### Bait and Switch - Overall rating: 1/5 - Reviewer: Rajesh J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The application is easy to use and also user-friendly. Can be easily integrated. #### Cons Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term. #### Vendor response Hello, Rajesh Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at support@simpletexting.net Replied July 2021 --- ### Best Text Marketing Platform We Have Used - Overall rating: 4/5 - Reviewer: Kyle P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered It is great to break into different markets with a dedicated short code. [SENSITIVE CONTENT HIDDEN] has been super helpful and was very beneficial in helping us stand this up. We love to see the data and subscription rates across different cities/markets/channels and ST allows us to do that flawlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros UX is great and easy to work with. Setting up keywords, subscriber lists, viewing data/analytics, is all very simple (I could make a pun here) - The biggest difference I noticed in SimpleTexting compared to other text marketing tools is the quickness. SimpletTexting sends messages to tens of thousands of our subscribers at once within seconds. Other platforms we used took anywhere from 5-10 minutes TOTAL for the same amount of volume we do with ST. #### Cons Haven't really found anything that we disliked about the software yet. ST allows us to get what we need done. --- ### VERY EASY SETUP! we were up and running and sending out messages in a few minutes. - Overall rating: 5/5 - Reviewer: Pauline V. - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it's more specific / our own) however this one still works pretty much the same way! It's all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads. THE CUSTOMER SERVICE IS AMAZING. We have never had a chat wait for more than 3 minutes. SOMEONE IS ALWAYS THERE TO HELP OUT. #### Cons The limitations on imports. I still love how quick and easy it is to communicate with customer support so they can increase the limits on our imports but we churn out hot leads fast and it becomes a daily (and possibly tedious future task). we understand the implications of needed consents, but hopefully it can be automated in the future. #### Vendor response Thanks for providing some feedback and leaving a review! We've tried to make it as easy as possible to get started with short code messaging, and we're happy that you've been able to make it work so quickly for your business. Our customer support team is super excited about the shout out, they work incredibly hard to make it happen for our customers. We're constantly looking at our processes to make our customers lives easier so I've asked our team to look at the import restrictions. To help ensure the integrity of our service, there are some checks in place but I'm sure we can make it a bit easier for you. Replied February 2018 --- ### Easy to use and customize - Overall rating: 5/5 - Reviewer: Shana T. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software that's easy to use. Many features that allow this software to be used across many industries and for many purposes. For instance, general news from a health club or a survey series from a political group. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This is my go-to suggestion for clients who want to begin a SMS marketing campaign. For instance, I've used it for health clubs, restaurants and more. The software is easy to use and set up, and is fully customizable. I love being able to send longer messages rather than truncated ones, and you can send MMS as well. Highly recommended. #### Cons The contact import is a little sloppy if you don't have your CSV juuuuuust right. You may end up with duplicate contacts, or with contacts whose details are mixed up. I'd recommend using XLS instead of CSV. --- ### A great solution for our small businesses! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Great value for the money and flexible accounts that allow you to pay based on volume. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros All the features are easy to use! I love being able so simply schedule and send out texts. The ability to set up recipients in groups allow for targeted texts to specific groups within the organization. #### Cons Sometimes it is complicated to remove people or to figure out how to move them from group to group. Overall, with a little bit of hunting and pecking I was able to figure out everything. #### Vendor response We're happy to hear that SimpleTexting has been beneficial to your business! If you have any suggestions on how to improve the process of removing people or moving them from group to group, we love to hear them! You can reach us at support@simpletexting.net. Replied January 2019 --- ### Great texting service - Overall rating: 5/5 - Reviewer: Kara B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is extremely user friendly which makes setting up inbound or outbound campaigns simple! #### Cons I wish we could alpha sort keywords to make finding/editing them easier. We have a lot of keywords, so this might be a unique problem to our organization. --- ### Next Tier Customer Suppport for our clients - Overall rating: 5/5 - Reviewer: Iz G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It has made communication with clients far simpler and kept clients aware we are working on outages and other issues and greatly reduced inbound calls during emergencies, making things run smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I run a telecom that has a few hundred clients in rural areas and when we have outages we use SimpleTexting to keep them updated on the status of the outage and our clients love it. #### Cons Moving clients between groups or adding them to multiple groups would be nice. #### Reasons for switching to SimpleTexting Simplicity of use. #### Vendor response Hello Iz! Thanks so much for the sweet review. We are so glad to hear that the program helps you keep your customers updated via text. You can actually move contacts between groups or add them to multiple lists or groups. You can simply edit each contact and connect them to your preferred lists. You can reach out to our awesome support team if you need help. Replied December 2020 --- ### Very easy to use texting service - Overall rating: 5/5 - Reviewer: Ashley H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered My experience has been great with SimpleTexting. I have found it very easy to work with and it has all of the features we have needed to communicate with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to use for the average office worker. We have never used a texting service before and I was able to set this up and use with our clients with minimal effort. #### Cons I have found it a bit manual to segment groups but it may be user error there is probably an API that can help fix the issue. #### Reasons for choosing SimpleTexting The pricing and the integration capability #### Vendor response Hello Ashley! Thanks for the sweet review. It's super simple to set up an account indeed. With minimal effort you can start sending texts messages to your contacts. Feel free to reach out to our support team if you need help on segmenting your groups. We're happy to assist. Replied November 2020 --- ### Great Product with Great Customer Service - Overall rating: 5/5 - Reviewer: Eric M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Aside from the afore mentioned API limitations and unknown messaging thresholds, we have had a good experience with the platform. The ST team responds quickly to questions, and the interface is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to get started, reasonable pricing, and very simple UI #### Cons Some limits using API integration, and some thresholds we were unaware of with certain message types or number of messages sent. This was to prevent SPAM texting, but should be disclosed to users up front, especially API users. We spent a good amount of time trying to figure out why messages were delayed and/or cut off in our app, only to find out it was limitations set on the SimpleTexting platform. #### Reasons for choosing SimpleTexting Easier to get started and simple UI. --- ### good value - Overall rating: 5/5 - Reviewer: ron l. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros good value for the money. Customer service has been great. Better text company than past ones that i have used. #### Cons several features could be more user friendly....i.e. birthday texts tracking and deployement #### Vendor response Hello Ron! Thanks for your review. We appreciate your feedback about our great customer service and as a service provider in general. We are constantly improving our product, so I will pass your suggestion regarding birthday texts to our development team. Please reach out to our support team whenever you have more ideas for feature enhancement. Replied November 2020 --- ### Good for daily alerts - Overall rating: 4/5 - Reviewer: Maya F. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like that I can easily assign groups and schedule messages in advance. #### Cons I wish I could assign times with the groups so I wouldn’t have to manually schedule each message. It’s very draining. ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/?page=2) --- SimpleTexting Reviews, Pros and Cons - 2026 Software Advice