--- title: "SimpleTexting Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimpleTexting. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimpleTexting is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [SimpleTexting](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/) / SimpleTexting Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/alternatives/) # SimpleTexting User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 249 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 191 reviews (77%) - 4 stars: 44 reviews (18%) - 3 stars: 8 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 5 reviews (2%) ### Most mentioned pros - It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times. - Being able to text with people from our landline made communication with clients way way easier. - I especially liked how they made sure our messages were in compliance with local laws and regulations, and how simple it is to get started! ### Most mentioned cons - Our $295 refund request (submitted12 days after purchase) was denied based upon their small print "out" clause. - Not being able to buy add on credits is smaller packages. - On top of that they are denying a full refund claiming they incurred in costs associated with my order, What about my loss after weeks of being unable to text? ## SimpleTexting customer reviews Showing reviews 1-25 of 249 (page 1). ### Easy-to-Use Platform, But SMS Wasn’t the Right Fit for Us - Overall rating: 2/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with SimpleTexting was positive from a platform perspective, but ultimately SMS marketing was not the right fit for our audience or team. Engagement with our offers was limited, and managing incoming customer questions created additional work, so we eventually decided to discontinue using it regularly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SimpleTexting was easy to use and made it straightforward to send promotional messages and discount codes directly to customers. The platform itself was simple to navigate and worked well for what we initially needed. #### Cons Over time, we found that our audience was not engaging with text marketing as much as we had hoped. People would unsubscribe or not use the promotional codes we sent, while others would reply with customer service questions that our team was not equipped to manage through text. --- ### A great tool for generating leads that allows you to save your resources for the last mile - Overall rating: 5/5 - Reviewer: Mohammed S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a foreigner in the U.S, there was a lot to get used to. And the option of having to go door-to-door to conduct respondent interviews for our research project was terrifying to say the least. And since our email response rates were less than 8%, we needed another alternative. And boy am I grateful Simple Texting gave allowed us to achieve more than the minimum rate we needed, but more importantly saved me from the dread I had to face if we had to do in-person engagements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automated message response mechanism works to absolute perfection. On our first project using it to engage respondents on our post-grad research project, I was a bit skeptical and recommended just one standard response to each reply we got -- thanking them for reaching out, and promising to call them back. But I got won over during the test run, and I was particularly amazed at the intelligence of the system to spot keywords even in badly composed or constructed replies. #### Cons I wished there was a back up emailing mechanism for contacts whose messages get bounced back or are undelivered. Chances are, if we got the phone number wrong, maybe we got the email address right; that way we can still count those in our reach figures. #### Reasons for choosing SimpleTexting Something about the product name being cheesy, so it lost out in the vote. #### Reasons for switching to SimpleTexting Our response rates were not great and we couldn't quite afford it either. --- ### Gets it done. - Overall rating: 3/5 - Reviewer: Sabrina C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use and send messages, even campaigns are easy to schedule and set up. #### Cons It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use. --- ### Reliable texting service. Great that customers can text our landline! - Overall rating: 5/5 - Reviewer: Jen N. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, this is a great product. The last text service we used didn't always get the messages sent and we knew this because we were sending them to employees with our company's cell phones. We use this a lot to communicate directly with customers and staff, not as much as a marketing/mailing list/keyword tools...yet! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We loved that we were able to set this up with our existing business landline. We can schedule messages to go out and set-up mailing lists. We can set-up as many users as we'd like as well. It's nice that we can save the customers' information within the software as well for ease of use. #### Cons I wish it had better group texting or group texting at all. We use this to text employees a lot and have to set it up as a "campaign " and they cannot see the other responses. I wish it had a built in afterhours reply. I know there's a way to set it up with another app, but we don't have it and I haven't messed with it. Pictures coming INTO our line take a very long time to receive, hours in most cases. #### Reasons for choosing SimpleTexting I honestly cannot remember, but I think it was the price and unlimited users (but we pretty much all log into the same account now so we can all see all the messages) #### Reasons for switching to SimpleTexting They had ZERO compliance at the time and we wanted a company that would help us with that so we weren't upsetting our customers OR breaking the law. We also know that all of our messages weren't getting to people. --- ### Beauty and the Beast - Overall rating: 5/5 - Reviewer: Marcelo F. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free to port out", then I checked with support again they said it seems to be able but only after my purchase it was possible to say. I bought it $400, the company a bought from gave me the ownership, all the data required to start portability.. still simplestexting support saying it was able to port-in and they offered me to buy another number from their pool. I'm not sad because of the number not being able to be ported-in, I'm sad for the wasting of time and the lack of interest by their support team. I moved to heymarket, great tool and awesome support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey. #### Cons As I said, the tools and features are pretty much standard and straight forward I can't see any negative point #### Reasons for choosing SimpleTexting API documentation was very straight forward and I liked it. #### Reasons for switching to SimpleTexting marketing tools --- ### Ability to contact clients/prospects with ease - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Simpletexting helps me get with the times - SMS Marketing is the new thing to capture prospects attention. Hands down the easiest, most effective SMS tool - I use it daily and love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to set up your lists of people (clients, prospects, certain funnels, etc) It is very user friendly overall - everything is clear and makes sense. You get an app on your phone that you can check any incoming msgs from if you need to. You get your own phone number - great for businesses who are trying to implement SMS marketing! Autoresponders - when someone subscribes to your list, they automatically get a certain text message. Honestly, everything I wanted is in SimpleTexting. #### Cons I went over my text limit - while I'm fine with the overuse charge, I think it would be helpful if they contacted you to say "hey, you're over your limit - we could easily bump you up to this tier which would save you $x overall" Other than that, no issues with it. #### Reasons for choosing SimpleTexting It was recommended to me by my mastermind group, but it also seemed affordable, easy to use, and implement in every other software I've used. #### Reasons for switching to SimpleTexting Manychat was starting to block certain peoples accounts I knew, so I switched before I encountered the same issue. #### Vendor response Hey Ashley! Thanks for your great feedback. We are delighted to hear from customers like you that SimpleTexting is the easiest, most effective SMS and that everything you wanted in SMS Marketing is in the platform. We are constantly improving our product, and we will pass your feedback regarding overage notification to our development team. Replied November 2020 --- ### Great software, plays nice with others - Overall rating: 5/5 - Reviewer: Kaila W. - Verified reviewer: Yes - Industry: Photography - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We used SimpleTexting to quickly reschedule clients due to COVID-19. We've used it to increase and streamline bookings and use it in our Facebook ad campaigns and more. We're getting ready to use it as a communication tool for generating sales when clients are reviewing their images. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like not only the ease of use, but the effect being able to immediately communicate with our clients has on booking rates and retention. We are able to troubleshoot and solve customer service issues quickly and easily. We implemented one way texting with our main marketing automation software and it greatly increased booking rates. Adjusting our stack to include SimpleTexting and two way texting capabilities has it increased it dramatically yet again. We're incorporating it into other areas of our business and using it to quickly and easily communicate with large numbers of clients at once in a way that still feels personal and available. #### Cons The only thing I wish is that I was able to trigger more action from outside sources. We use ActiveCampaign as our main marketing automation software and I wish I had more capability with a direct integration or a workaround through Zapier to trigger it within a campaign, not just at the very beginning. #### Reasons for choosing SimpleTexting We were previously using ActiveCampaign but wanted something that allowed 2 way communication. Because we wanted a texting solution for customer service and sales, it made sense to make the switch and add another software to our stack. --- ### Ease of use, simple UI make this a leader - Overall rating: 5/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great UI. The "SimpleTexting" name says it all. it IS simple to use. A winner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The simple and quick to grasp user interface makes this tool a winner over all the others we tried. And we tried a lot of them. When using a texting software, you want to quickly add recipients, handle lists with no fuss, and get message out quickly and remotely. This excels at all of them. Especially since we use this 2-3 times per year for onsite events, coming back to it after a few months is a quick dive with minimal re-learning time. #### Cons Renewals. The auto-renew feature was difficult to understand. I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location. They were nice and reversed that charge. I just made a note of it for the future. So just an FYI if you'd be using it periodically. Not a game killer though because the tool is so easy to use. #### Reasons for choosing SimpleTexting #1: Ease of use. #2: Good price. #### Reasons for switching to SimpleTexting EZ Texting was difficult to use. Spent too much time on the tool, and not enough getting texts out. #### Vendor response Hey James! Thank you so much for the kind words. :) We're so happy to hear that you've found the platform so easy to use for your events. Also, we really appreciate your feedback on renewals and pausing your account. I'm bringing this back to my team so we can discuss how we might be able to make this process a bit more clear. Thanks again, and happy texting! Replied November 2019 --- ### Great customer service! - Overall rating: 4/5 - Reviewer: Lauren S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, I love this software and I have already recommended it to other camping professionals who handle recruiting! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about this software is that I am able to contact recruits without using my own telephone number. I am able to save their contacts to the app and message recruits the same way I would on my personal phone, but I am not crowding up my personal messages app with contacts that I barely know. #### Cons At first, when I was learning about the software in the free trial, I wasn't able to send as many messages as I was hoping (in order to see if the product fit what I actually did on a daily basis). However, I contacted customer support and they were more than happy to help me out so that I could communicate how I needed. #### Reasons for choosing SimpleTexting We chose SimpleTexting because of the option to communicate back and forth with recruits through messaging, whereas other software only allowed you to contact them but they weren't able to respond. #### Vendor response Thanks for this review, Lauren! We're really glad you've been able to keep your personal phone and contact info private by using SimpleTexting for your recruiting-related communication. :D Also, thanks for the feedback regarding the trial! As you know, we do provide 50 free messaging credits on our 2-week free trial, but we're always happy to talk through what makes the most sense for each individual user. :) Please don't hesitate to reach out to us if there's anything else we can do for you! Replied December 2019 --- ### Good Product and Customer Support - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SimpleTexting was the first SMS platform I used. The company gave me a good introductory price to start with which was a nice gesture. Had an overall good experience with the platform and customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is intuitive and easy to use. Plenty of features to work with. #### Cons Did not experience any particular cons with the software. #### Reasons for choosing SimpleTexting The company gave me a good introductory price to start with. #### Vendor response Hey Ryan! Thanks for the sweet review. We're glad to hear from customers like you on how easy it is to use the platform and that the interface is intuitive. With our pricing structure everyone is able to start even with our smallest plan and upgrade at any time when the texting volume increases. As always, please reach out to our amazing support team whenever you need help. Replied December 2020 --- ### SimpleTexting is Simple - Overall rating: 5/5 - Reviewer: Nikki M. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have only used it twice so far. Once as a test to make sure everyone received it and the next was used to report a late start due to weather. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Intuitive design, it is super easy to use #### Cons Nothing negative to report have used this twice already without issue. --- ### True-to-name: Simple to get up-and-running quickly! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been favorable on the platform and in contact with their support team. They're well-positioned to help any organization that is looking to get up-to-speed rapidly with SMS campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In a world where SMS campaign deployment platforms are frequently complicated to setup, port numbers, upload/reconcile lists, maintain compliance, etc. SimpleTexting is a breath of fresh-air. Instead of getting bogged-down in all the intricacies of setup on several other platforms, SimpleTexting allowed us to get up-and-running within the same day. I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it. Regardless, it's a wonderful product that got us exactly what we needed, when we needed it. #### Cons While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes. #### Reasons for choosing SimpleTexting The ease-of-use and rapid on-boarding sans complications that seem to be typical of the industry. Well done, SimpleTexting! #### Vendor response Hello! Thanks for this insightful review. We are glad to hear that you are able to get your account up-and-running within the same day. It's very important for us that our customers can start sending texts or deploy keywords and web forms within minutes to build their subscribers list. We will surely pass your suggestions to our awesome development team as we think those will be great additions to our existing features. Feel free to check our SimpleTexting Academy from the Help Center to know more about our other features. Replied November 2020 --- ### The name says it all! - Overall rating: 5/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered This texting platform has been super easy to use and support has been super helpful when I've had a question outside of their great training videos #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple to use yet capable of doing sooo much more #### Cons API capabilities only work with your toll free long number, won't work if you use a short code number #### Reasons for choosing SimpleTexting API capabilities was one of the greatest reasons we switched but as we've used it more and more there have been so many other reasons like assigning texts to other users, the SimpleTexting app, texting templates and scheduling...and the list could go on and on. #### Reasons for switching to SimpleTexting We switched because our previous texting platform was very limited in what it could do and became unreliable. #### Vendor response Hi Stephen! We appreciate your great feedback. Confirmation from customers like you on how simple and powerful the program is means a lot to us. We're also glad that you're one of the customers that are using API capabilities. With API there's almost an endless possibility of things that you can do for your SMS marketing efforts. As always, please reach out to our helpful support team when you need help. Replied December 2020 --- ### Practical and useful, but not without its quirks - Overall rating: 4/5 - Reviewer: Sydoney B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros SimpleTexting is relatively easy to use and implement. It sends the same text to lists of people, and one can schedule texts to individuals if needed. Campaigns can be personalized with information like first and last name, which can increase number of responses. #### Cons Both the website and smart phone app don't refresh/update very well. Unlike a regular messaging service where the most recent message will show up almost immediately, you often have to refresh the page or navigate away and back in to see new responses from clients. Additionally, a person cannot just unsubscribe from a list. If they unsubscribe, they unsubscribe from EVERYTHING, which, for our clientele base, is not helpful. When someone texts in without using a keyword, their message can be difficult to find and can be easily missed. Finally, it would be nice to have a feature where a list of people are notified through email if a subscriber on a certain list responds. --- ### Brings our business into the new decade! - Overall rating: 5/5 - Reviewer: Mike F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered It is easy to set up and implement. I researched every competitor I could find and SimpleTexting was by far the best value. Setting up separate keywords for each property I offer for sale gives me instant feedback on what ones are more popular than others. And doing a text "blast" to my list has a much better response rate than an identical email "blast". #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an easy to use and effective way to engage with prospects and customers. #### Cons I can't think of anything I do not like. #### Reasons for choosing SimpleTexting Best value (no "per keyword" charges really makes a difference for me). Plus super easy to use. #### Vendor response Thank you so much for this positive review, Mike! We love our real estate customers and are so happy that the platform's become an easy way for you to connect with your prospects (and that it's been easier than email!). Let us know if there's ever anything else we can do to support you! Replied January 2020 --- ### SimpleTexting for A-1 Self Storage - Overall rating: 5/5 - Reviewer: Kevin W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The software offered our business a new and an efficient way to communicate with customers. We've experienced quicker response times from customers at a higher volume than traditional voice calls and emails. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and I like the template feature for quicker notifications and replies to multiple customers. #### Cons The only con is the 160 word/character limitation when sending and receiving text messages. #### Vendor response Hello Kevin! Thanks for your great feedback. The template feature is indeed a great tool to save messages that you usually send to customer inquiries so you won't have to type it over again. We're constantly improving our product and I will definitely pass your suggestion to our engineers regarding the character limit on templates. Replied November 2020 --- ### Mom-preneur MUST HAVE! - Overall rating: 5/5 - Reviewer: Whitney D. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered My business is a child’s product. Moms are buying my items. Moms that are busy, and needing that extra reminder! My text alerts notify my customers when an anticipated release is live, or rewards them with a random discount code! Within minutes of sending a text, I’m pushing sales to my website! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy! I’m a business owner with a growing business! But before that...I’m a mom of 4! I need my software to be simple and fast! This meets those needs! #### Cons I wish you could send image! Not links to images, but send the actual image in the text and still have a link to shop! #### Reasons for switching to SimpleTexting I needed something more user friendly and “dumbed down”. I’m not very techy and needed something that I could figure out, use and get a result all while waiting in carpool! #### Vendor response Hey Whitney! Thanks for this positive review! We love our mompreneurs and are so thrilled the platform is helping to drive sales to your website. :D I wanted to let you know that you actually can send images (along with links to your shop) in the same message! You can do this by toggling the "MMS" button when sending a Campaign. You can read more about sending images here: http://txt.vg/YyBW70. Let us know if you have any questions as you go to do this! Replied January 2020 --- ### Simple but Confusing - Overall rating: 3/5 - Reviewer: Gabriel M. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It was great at first until the hidden fees started. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The keywords was the best part. It was easy to use. #### Cons The hidden fees and the number change issue. --- ### Decent Platform, Glitchy at Times, Lacking Customer Service - Overall rating: 3/5 - Reviewer: Blake B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Decent platform, but the software and customer service needs to be improved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros 1 on 1 conversations with customers are easy to initiate. #### Cons Very difficult to send images. The software would not allow us to upload images on an Android or Apple device. I tried multiple times to find a solution from SimpleTexting about the issue, and customer service always gave me the run-around and acted like it wasn't a problem. #### Vendor response Hello Blake! Thanks for bringing this out to us. Many of our users are happily sending images to their contacts using the mobile app. Please reach out to our support team through the live chat or phone, so we can troubleshoot and fix the problem. Replied January 2021 --- ### Very easy overall - use for Emergency Notifications and Preparedness - Overall rating: 5/5 - Reviewer: Nathaniel S. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I use this for employee notifications in the event of an emergency, power outage, or other hazard at work which is really helpful. I have found it increasingly useful during Covid times to notify affected individuals quickly to get them all in the know and follow up with further details after. Very beneficial and easy to use and a nominal cost for the ability to communicate easily with a large group of employees who don't have email or are possibly heading into work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It was very easy to upload all of our employees names and numbers into an excel sheet and import in a few seconds, that saves us loads of time! Employees can opt out easily as well if they choose. Also, I use similar notifications so I can quickly cut and paste from a previous campaign and update as needed. #### Cons I often send a longer message than 160 characters and so I split the SMS into 2 campaigns rather than the software doing it automatically. They have an MMS option that might be the correct option but I am not sure of the differences. --- ### Lots of great features - Overall rating: 4/5 - Reviewer: Pamela C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our main use of Simple Texting is to send reminders to students, alumni, or workshop attendees. We receive a much better response to our efforts when we send a text. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Simple Texting is simple to use and has a lot to offer. Here are a few features we love - free incoming messages, free text number, schedule texts, and autoresponders. Best of all, they offer rollover credits. That has been great for us. There are many other features we have not used. #### Cons The only issue I have is viewing incoming messages on the Dashboard. It is a little confusing because the messages are among messages that haven't been delivered. We receive emails for incoming messaging, but only the number is listed. It would be great to include the contact name as well. --- ### The Best SMS Platform I have found - Overall rating: 5/5 - Reviewer: Matthew J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I love the UI, it's super easy to use, customer support is off the charts amazing. I love the way the platform works in every way, it's the best experience I have found after doing lots of research and trials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is amazing, as is the customer service and overall usability. #### Cons The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building. #### Reasons for choosing SimpleTexting easier to use, less expensive startup costs. --- ### Buyer Beware - Overall rating: 1/5 - Reviewer: Mike M. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons BUYER BEWARE: When inquiring about the services SimpleTexting provides their communication skills were excellent; timely phone calls and texts, even a Zoom call, but after I gave them money and it came time for me to inquire about a challenge all my calls and texts are being ignored. I was assured that providing me locals numbers to text from wouldn't be a challenge but after I paid them $97 CDN I then found out that local numbers are not available, something I could only apply for AFTER giving them my money. My contact, [SENSITIVE CONTENT], unconventionally suggested I go to ANOTHER site to source local numbers and that they could 'port' them over (whatever that means), which I did and since then my calls and texts have not been answered. #### Reasons for switching to SimpleTexting Potentially better service. --- ### Great Way To Manage Large Group Texting - Overall rating: 5/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SimpleTexting makes it extremely easy for all the managers in my organization to communicate via text without having to share their personal numbers. #### Cons I don’t like paying for only a certain number of texts. #### Vendor response Hello Samuel! Thanks a lot for the sweet review. We're glad to hear how the service makes it easy for your managers to communicate through text. We'd like to know more about "paying for only a certain number of texts". Please reach out to our support team, so we can assist. Replied February 2021 --- ### Easy to use interface and automation makes things WAY easier - Overall rating: 5/5 - Reviewer: Tony H. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The simple yet easy to use interface makes for less clutter for the user. Also there are very short and good videos on how to setup and use the different abilities SimpleTexting offers. #### Cons Wish there were more advanced videos on Autoresponders and Campaigns and how one may use them differently with examples, etc. But overall, you can setup SimpleTexting very easily and use in the first 5 minutes after signing up! #### Reasons for choosing SimpleTexting Ultimately it was the free trial and free credits to see how it worked. I did know a few other colleagues that used SimpleTexting so it was easier to make a decision after using the interface and getting a little help from them. #### Vendor response Great to hear from you, Tony! That's awesome that you've found the platform and our tutorials helpful and easy to use. :) Also, thanks for the feedback on wanting more resources related to Autoresponders and Campaigns! I'm making a note of this so we can take this into account as we write new Help articles. In the meantime, we'd be happy to hop on a demo with you to chat through the different ways you can use Autoresponders and Campaigns for your specific use case! Feel free to email us at support@simpletexting.net and we'll get that set up right away. :) Replied January 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/?page=2) --- SimpleTexting Reviews, Pros and Cons - 2026 Software Advice