Finally found something I can use.

This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. [SENSITIVE CONTENT HIDDEN] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and [SENSITIVE CONTENT HIDDEN]have been great to work with and have answered any questions I had and worked out any kinks with me.

Pros

Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them.

Cons

The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around.

Exactly what we needed!

So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.

Pros

This has been an amazing addition to our practice.

Cons

The only thing we wish it was a little easier to send pictures.

Group Text Made Easy

Better attendance at meetings as this reaches those who do not check emails frequently.

Pros

I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting.

Cons

I didn't like the wording limitation I had.

Great SMS Sales Tool

The customer service was supreme, I consistently had [SENSITIVE CONTENT HIDDEN] reach out and check in to see how things were going and was always super helpful on every task.

Pros

The platform was super user friendly and it never corrupted and was always easy to use.

Cons

The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry.

its a good software

The benefits it has is that it separates messages for you.

Pros

very good for keeping business related messages like clients.

Cons

i dont like that you have to pay in order to use it.

Precisão

All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support.

Pros

Separates message, lines are decongested.

Cons

The difficulty of sending a photo and would have to have a call with sales support.

honesty is the best policy

Its been easy to use for everyone in the office.

Pros

I love the text blast and the easy use of it.

Cons

There currently arent any features that we dislike.

SUPERIOR PRODUCT, SUPERIOR SERVICE

The team at Snap Desk is the best software team I have yet to experience.

Pros

It works! Support has been fantastic. Easy to use software.

Cons

Overall, the software is easy to use. Only issue has been uploads of contacts has been sometimes problematic with Excel. Not a problem with Google Sheets.

User Friendly and Reaches All of Our Contacts!

Customer Service is outstanding.

Pros

I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep ([SENSITIVE CONTENT HIDDEN]) cleared everything up and guided me along the way.

Cons

I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal.

Best decision

Their support team are all great as well!

Pros

Snapdesk makes marketing so easy and profitable. Best business decision I've made!!

Cons

There isn't anything that I don't like about SnapDesk

Happy customer

Good product for the price and works as advertised.

Pros

This product was easy to use/set up and works as advertised.

Cons

Haven't had anything bad happened yet works fine.

Happy to be here!

Pros

So so user friendly and seamless, it really does most of the work for you.

Cons

The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution

Highly Recommend

The customer service is hands down the best you can get.

Pros

Ease of use, customer service and functionality

Cons

I found inconsistencies of tenants not getting messages.