All eSoft Planner Reviews
1-25 of 31 Reviews
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Amy
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
eSoft Planner is a TEN out of TEN!!!
I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!!
PROS[sensitive content hidden] !!! [sensitive content hidden] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! He makes navigating eSoft Planner seamless!! He is available 24/7/365 and responds immediately to texts even!! The information he provides has alleviated any and all "self-induced-stress" due to "user-error" every single time!!! The software has taken even our business's complicated scheduling debacle and made it user-friendly and workable! It is with zero reservation that we recommend eSoft Planner to Power Your Passion!!
CONS....I am a busy business owner and I do not have time to sit and THINK up an answer for this one!!! I love eSoft Planner!!
Vendor Response
Thank you, Amy, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team.
Replied February 2024
Derek
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Using eSoft Planner to manage swim club membership
The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again.
PROSThe most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs.
CONSI think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code.
Reason for choosing eSoft Planner
Price and other pools in our area were using eSoft already. I also felt like eSoft would change features for our very specific use cases and they already have taken some feature requests and implemented them.
Reasons for switching to eSoft Planner
Because its MS Access. Also, we wanted to take payments online.
Vendor Response
Hello Derek. Thanks for being a valued eSoft Planner customer! We're glad you enjoy the customizable features of eSoft Planner and the ability to work with the seasonal nature of your swim club. We're working on an update to improve reporting, allowing you to work from one report and configure it to meet your data and information needs.
Replied March 2020
Todd
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Helpful review
Serves the purpose for my business. Both in scheduling and in bookkeeping.
PROSGood product for the money. Helps with tax info also
CONSNot very user friendly. Users have trouble navigating the site initially
Danny
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Esoft planner
Our experience has been nothing short of amazing.
PROSEsoft planner is the best scheduling system we have ever used. We totally love it.
CONSWe love everything about Esoftplanner from the program all the way to the support
Reason for choosing eSoft Planner
It does everything that we need and use
Reasons for switching to eSoft Planner
Because Esoft is better than everyone and user friendly and the customer service is totally awesome.
Vendor Response
Thank you, Danny, for being a valued eSoft Planner customer! We're so glad that you love our software and our amazing customer support team.
Replied January 2024
Jeff
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
Definitely an Upgrade from Doing Things Manually
I went through the pain of having to manually transfer information from spreadsheets and never quite feeling like I had enough information to finish the job. eSoft keeps most information at hand, and changes are usually easy to make. They are very quick to respond to questions as well.
PROSThe ease of use as well as helping to keep continuity year-over-year, as well as the ability to keep up with technology.
CONSThe reporting can be a bit cumbersome, and it absolutely needs an "export all data" function. While we do not want to work only from spreadsheets, they have their own uses.
Reason for choosing eSoft Planner
The versatility of eSoft doesn't compare to TeamUnify, the latter being very specifically targeted and not easy to set up how we need it to be.
Reasons for switching to eSoft Planner
Because we wanted to automate the process from year-to-year as able, as well as to modernize our club's software.
Vendor Response
Thank you Jeff for being a valued eSoft Planner customer! We're so glad that you enjoy the easy-to-use software and our responsive customer support. We'll be rolling out an update soon to simplify reports allowing you to work from one report and configure it to meet your information and data needs.
Replied March 2020
Eric
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy-to-use
We thoroughly enjoy eSoft Planner and our clients' comments have all been positive
PROSIt is very easy to use, and the support is second to none.
CONSWe haven't seen anything that either we can't figure out or get support for.
Reasons for switching to eSoft Planner
We needed an option for teams to schedule 2 cages in one transaction, it wasn't possible with Setmore
Vendor Response
Hello Eric, and thank you for being a valued eSoft Planner customer! We're glad that you have enjoyed our software.
Replied January 2024
Brenton
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Top Notch Software and Support
Experience has been great. I have been able to utilize financial reports to highlight how the business is growing and marketing reports to send camp and clinic information to clients in our software. I am still learning every day, but like utilizing the software to grow the buesiness.
PROSOverall, it is pretty easy to use. As someone that has never been tech-savvy, it is user-friendly and does not take long to learn how to use the software. Similarly, I can train staff members in a short period of time on how to use the software, which allows me to focus much of their training on other important areas that come with the job description at our facility. I like the ability to input only a few items on a users profile for quick setup purposes as well. I rarely fill in the other areas in the profile setup but do like the option of filling it out or not. Additionally, I love being able to reserve multiple facility locations and dates instead of going day by day to do it.
CONSPrior to working with [SENSITIVE CONTENT HIDDEN] on the issue, it was particularly frustrating dealing with different package types, but I later learned that a lot of that was set up incorrectly and it was unnecessary. The package types only applied to specific clients depending on which packages they purchased. She helped me change things around on our back end and set it up correctly. I really don't have any complaints about the software. As mentioned, it is fairly easy to use and does not present any issues for me.
Reason for choosing eSoft Planner
I'm not sure because I was not here for the setup phase, but I am satisfied with the software and the support that goes with it. Every time I have a question or am not sure about something, I get technical support very quickly. The technical support team does a great job at working through technical problems with me.
Vendor Response
Thanks for being a part of the eSoft Planner family, Brenton! It's important to us that our clients receive the best support possible to run their business. Please don't hesitate to give us a call if you need anything.
Replied March 2020
JESSICA
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed January 2024
Daily user
We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago.
PROSThe online booking function saves us time by allowing instructors and clients to set up times at their convenience.
CONSLack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious.
Jeff
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
XL'N INC DBA Slammers Baseball Review/Jeff Jenkins
We have been using the software since January 2013 approx. My experience has been great. I am grateful for the tech support we have always received, the willingness lately to help us change some things on the profile pages, and the overall cost to run my business.
PROSThe initial cost. As of recent, last year or so, we have been able to make some changes on profile pages that were not possible to make previously that has really helped. Love the tech support. The ladies are great!
CONSThe look does not mesh with our web site. Needs the ability to be more adaptive on design to customers websites. If I were a new user, which I am not, I might find it difficult to use in comparison to other facility managers out there, but for me, I like the software.
Reason for choosing eSoft Planner
It had enough of the functionality we needed and the cost was right.
Reasons for switching to eSoft Planner
Esoft had more functionality and our code was getting out of date and no one was left to keep working on it.
Vendor Response
Hey Jeff! Thank you for being a valued customer for so many years. We're glad eSoft Planner's configurable features help you run your business your way. In the coming months, we will be rolling out some more configuration options that will make it possible for you to do some branding and color selection to help you customize the look of the customer-facing elements.
Replied February 2020
marilyn
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Esoft & Staff Rock!
Its easy to manage and it does exactly what we need it to. When I need help with anything the employees are always pleasant, knowledgeable and solve any issues we have.
CONSsometimes, customers complain about not being able to book online from their cell phones. I wish I was able to view the calendar weekly and monthly instead of only daily
Vendor Response
Thank you, Marilyn, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team. We are currently working on a mobile app so that customers can book online from their phones! We currently have it working for rentals and lessons and will soon be adding camps and classes as well. Stay tuned for more updates coming soon!
Replied February 2024
Julie
Biotechnology, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Excellent software for multifunctional facilities
My overall experience with eSoft has been wonderful. I like the way eSoft keeps track of our customers yearly memberships and prepaid rentals.
PROSAs a side job, I helped schedule appointments using esoft for a sport facility, and I loved how simple and easy it was to use. I liked the way the software notified our customers to inform them of their upcoming appointments. I also liked the way customers could book their own appointments in the system without having to call the establishment. Customers can easily add money to their account using a credit card. It's that simple!
CONSWhat I liked least about the software was that our trainers had to block off a cage in order to put in their availability. I wish the trainers could have their availability posted without having it take up several blocks of time. I'd like to have multiple trainers available at a certain time, but if I do that, then each trainer would have to be booked in their own cage, and that just doesn't seem efficient.
Vendor Response
Thank you for being an eSoft Planner customer, Julie! We're glad you find the powerful scheduling and notification features to be easy to use. We understand that requiring your trainers to book a cage might unnecessarily occupy a slot on your schedule. If you're still having trouble with this, reach out to your client implementation specialist so we can help you make the feature selections within eSoft Planner to align with your business model.
Replied February 2020
Chris
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Why eSoft Planner
I have nothing but great things to say about my experience. They have a great product for the price and I would urge anyone getting into the sports facility business to use them.
PROSFrom contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything, including working with the credit card processors. I highly recommend esoft planner. They don't try to upsell or sell you something you don't need. They tailor it to you and your business needs.
CONSThere are some nice to haves as far as functionality that I wouldn't mind being included in the eSoft system. But as far as value for the price, eSoft Planner is the way to go. They charge what they should for their product, not over priced, not under priced, but priced just right.
Reason for choosing eSoft Planner
eSoft had the best product for the price and the best onboarding plan I had seen. It was easy and seamless and they were there and available every step of the way.
Vendor Response
Thank you, Chris, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team.
Replied April 2024
Ryan
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Energy Athletic's Review
Customer support and advice is fantastic. Whenever I need help, I can reach out to [SENSITIVE CONTENT HIDDEN] of E-Soft himself and have a very educating conversation for potential revenue opportunities or just ways I can better use the software.
PROSThe Package Creation and membership combination is a great way for our business to increase revenue and overall customer satisfaction to create customized training plans for our customers. Group Lessons features, team features, and overall facility organization is great with the way it is designed.
CONSLack of a mobile presence and easiness to use with a mobile device. It is also a blocky old interface that needs a facelift. The marketing component could be improved with more features. There are a good amount of glitches that occur from time to time but this can happen with any software.
Vendor Response
Hello Ryan, and thanks for being a valued eSoft Planner customer! We're glad the software's customizable features have provided value to your customers and increased your overall revenue. We are currently working to make eSoft Planner mobile responsive with a one-click icon to launch it from mobile devices. Stay tuned!
Replied March 2020
Sergiu
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Simply Efficient!
It is Very Easy to solve Conflicting class times.
PROSScheduling classes is One of the futures that it is very helpful for the line of business I am in. Organizing the type of classes to offer it is Another important/helpful future.
CONSThe Group classes and the Private classes can't be Displayed Simultaneously on the same View Page of the classes offered when Clients log in or just check out the classes offered without having an account. Clients/potential clients should be able to see All the classes offered by my business. When editing a class description I should be able to Edit All logistics of the class and Not Only dates= I have to delete the Whole class and redo the Logistics of it.
Reasons for switching to eSoft Planner
eSoft had more flexibility on how to arrange scheduling classes, organizing private lessons versus group lessons.
Vendor Response
Hello Sergiu, and thanks for being a valued eSoft Planner customer! We're glad eSoft Planner's configurable features help you run your business your way.
Replied March 2020
Thomas
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Support beyond the Software
The software itself does a great job of supporting our business which is largely geared around renting batting cages and providing private instruction. The online capabilities have provided our customers the opportunity to self serve 24 hours a day. This has resulted in a huge increase in customer satisfaction and revenue for our company. That said, the biggest benefit with eSoft to date has been their support. Each time I contact their support team I am not only assisted with my technical questions but they help me think through my business model as well. This advantage is priceless for someone new in the industry and I couldn't thank them enough for their support.
CONSI am looking forward to their app version being released.
Vendor Response
Hey Thomas! Thank you for being a valued customer of eSoft Planner. We're glad you enjoy the self-service options for your clients. We're dedicated to providing you with the knowledge to run your business effectively. In the coming months, we'll be releasing a mobile-friendly version of eSoft Planner that will make your customers even happier.
Replied March 2020
Wendi
Recreational Facilities and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
So Glad We Chose This Platform!
Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register.
PROSThe customer service at eSoft is top notch. It was so easy to transfer our data to set up our platform. Our members found the software very easy to use to register for our swim season.
CONSI really don't have any complaints about this software. It transformed how we manage our membership and register.
Reason for choosing eSoft Planner
Pricing, customer service, ease of data transfer
Vendor Response
Hello Wendy, and thank you for being a valued eSoft Planner customer! We're glad that the software made things easier for you. Please let us know if you ever have any questions!
Replied May 2020
Yvonne
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
eSoft Planner for Swim Club Management
The benefits are the POS system to better manage our inventory as well as managing free member passes and member/family information.
PROSThe POS system works well and we love the Account Balance capability to use for concessions and other items while at our pool.
CONSIt does not integrate with Quickbooks and we are limited in the time periods of the memberships and the amount of payments members can make toward member dues. We use Quickbooks to manage membership dues payments.
Reason for choosing eSoft Planner
eSoft Planner seemed to fit our club better and was pretty easy to use. The price was also right.
Trish
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Scheduling Software
Minimizing refunds.
PROSThe color-coded events quickly help distinguish the event.
CONSAlthough each user has their report needs, this software has too many reports, which never get used in our business.
Reason for choosing eSoft Planner
It is an a-la-cart product and the support staff is outstanding.
Vendor Response
Hello Trish! We're glad eSoft Planner helps you simplify your operations and avoid double-bookings. Let us know if there is anything we can do to make sure you're seeing the reports you want and use. We can also give you some thoughts on bookmarking to get you quickly to what you're looking for. Reach out to your implementation specialist to learn more.
Replied February 2020
Donny
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
ESoft
Excellent, just out grew it after a few years.
PROSSuper easy to use, fantastic customer support and people to work with.
CONSWasn’t super glitzy in terms of the layout and customer end. Could have looked a bit more modern.
Vendor Response
Hello Donny! We're glad you found eSoft Planner easy to use. In the coming months, we will be rolling out some more configuration options that will make it possible for you to do some branding and color selection to customize the look of the customer-facing elements. Let us know when you want a demo of the updated software.
Replied March 2020
Melissa
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
eSoft works for us
eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup.
PROSThe ease of use and functionality to meet our facility needs.
CONSI woud like to have a mobile app to access everything on.
Reasons for switching to eSoft Planner
EZFacility did not have the functionality that we were looking for.
Vendor Response
Hello Melissa, and thanks for being a valued eSoft Planner customer! We're glad you enjoy the responsiveness of our staff and that you find the software easy to use. We are currently working to make eSoft Planner mobile responsive with a one-click icon to launch it from mobile devices. Stay tuned!
Replied February 2020
Maddy
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
TCSC Rochester, NY
Great customer service ([SENSITIVE CONTENT HIDDEN] is helpful and quick to respond anytime I reach out) and easy to use!
PROSEasy to use, implement, and understand the basic functioning
CONSThe mobile access isn't great and some of the features need updating - definitely the admin/staff having separate portals is frustrating at times
Reason for choosing eSoft Planner
Better pricing
Vendor Response
Thank you for being an eSoft Planner customer, Maddy! We've created a great customer support team because we know how important it is to save you time. We also want to let you in on some exciting news! We are currently working to make eSoft Planner mobile responsive with a one-click icon to launch it from mobile devices.
Replied February 2020
Mark
Sports, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Product
Very happy with the software and support staff.
PROSWe use this website to maintain our membership base for a small private swimming pool. Software has great features at a reasonable price. We are able to check in members and sell guest passes on the software. Very nice product.
CONSNone. Product meets our needs. If anything, it has more features than I need or use.
Reason for choosing eSoft Planner
I looked at a variety of products with ridiculously high prices. Price was a major factor. However, the software offered all the features we needed and more.
Vendor Response
Thank you for being an eSoft Planner customer, Mark! We're so glad the software and our customer support helps you keep your swimming pool running smoothly. Don't hesitate to let your implementation specialist know if there is anything we can do to help!
Replied March 2020
David
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Scheduling
Not having to chase the money /invoice people on rental was a big help
PROSUser-friendly for clients, staff, & management. Liked the email/text reminders for games Cost was a plus aswell
CONSScheduling of games: the first team in always gets the first game every week. Have to manually change it. All other game times were alternated just not the 1st team listed. Weird and hoping it gets fixed in the future.
Reason for choosing eSoft Planner
Solved most of our issues. Not all but most
Reasons for switching to eSoft Planner
Easy, financial & Customer service S
Vendor Response
Hello David! We're glad eSoft Planner helps you efficiently and effectively communicate with your clients. Please don't hesitate to reach out to your implementation specialist if you need anything in the future.
Replied March 2020
Jay
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
review
[SENSITIVE CONTENT HIDDEN] has been amazing to work with, from set up to 1.5 years in, anytime we have an issue or question the team is always quick to respond and help! Appreciate your help with our business! Thank you!
PROSvery easy to use, set up was easy, customer service is excellent
CONSwish it was compatible with paypal/venmo, mobile version
Vendor Response
Thank you for being an eSoft Planner customer, Jay! We've created a great customer support team because we know how important it is to save you time. We're always a phone call away please don't hesitate to reach out to us.
Replied March 2020
Marcia
Recreational Facilities and Services, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
We love Esoft!
EXCELLENT see above.
PROSI like that things are constantly being added based on feedback from swim clubs. I like that the staff is incredibly helpful and quick to respond to emails and help desk questions. I like that they have yearly trainings at multiple times to meet the needs of all users.
CONSI wish there was a report to come compare and filter members from one year to the next. For example members from 2019 that have yet to pay in 2020.
Vendor Response
Thank you, Marcia, for being a valued eSoft Planner customer! We're so glad that you enjoy the easy-to-use software and our responsive customer support. We'll soon be releasing an update that will allow you to work from one report and configure it to meet your information and data needs. Stay tuned!
Replied May 2020