--- title: "eSoft Planner Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eSoft Planner. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eSoft Planner is a good fit for you!" source_url: "https://www.softwareadvice.com/sports-league-management/esoft-planner-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [eSoft Planner](https://www.softwareadvice.com/sports-league-management/esoft-planner-profile/) / eSoft Planner Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sports-league-management/esoft-planner-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sports-league-management/esoft-planner-profile/alternatives/) # eSoft Planner User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 44 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 5.0/5 - Value for money: 4.7/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 27 reviews (61%) - 4 stars: 13 reviews (30%) - 3 stars: 4 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The team behind eSoft Planner is highly responsive, knowledgeable, and dedicated to providing top notch customer service. - sensitive content hidden] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! - It has a user-friendly interface that makes it easy for customers to navigate. ### Most mentioned cons - It's confusing and overwhelming for people who don't have time to navigate the system. ## eSoft Planner customer reviews Showing reviews 1-25 of 44 (page 1). ### eSoft works for us - Overall rating: 5/5 - Reviewer: Melissa P. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and functionality to meet our facility needs. #### Cons I woud like to have a mobile app to access everything on. #### Reasons for switching to eSoft Planner EZFacility did not have the functionality that we were looking for. #### Vendor response Hello Melissa, and thanks for being a valued eSoft Planner customer! We're glad you enjoy the responsiveness of our staff and that you find the software easy to use. We are currently working to make eSoft Planner mobile responsive with a one-click icon to launch it from mobile devices. Stay tuned! Replied February 2020 --- ### Mark Ruddy Top Level Athletics - Overall rating: 5/5 - Reviewer: Mark R. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience as stated above, regarding my interaction with [sensitive content hidden] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had an issue with my card connect account. I spoke to [sensitive content hidden] [sensitive content hidden] worked with me to eliminate my issue, and he was patient with great follow thru and in my opinion an excellent representative for the eSoft Planner group. Due to the fact that [sensitive content hidden] was so helpful it restored my faith in corporate America. This is a true statement. I very rarely write a review. But my experience was so outstanding with [sensitive content hidden], I figured someone should know! Most times when you speak to a representative for most companies, they either do not care or cannot assist with the issue. That is if you are lucky to speak to a live person at all. Not only did [sensitive content hidden] help with my first issue he also uncovered another situation that was an issue that I was unaware of, and he assisted me with that. [sensitive content hidden] should get a raise!!! If not a raise, at least a better parking spot! #### Cons I do not have any outstanding issues with ESoft Planner. --- ### eSoft Planner for Swim Club Management - Overall rating: 3/5 - Reviewer: Yvonne W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The benefits are the POS system to better manage our inventory as well as managing free member passes and member/family information. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The POS system works well and we love the Account Balance capability to use for concessions and other items while at our pool. #### Cons It does not integrate with Quickbooks and we are limited in the time periods of the memberships and the amount of payments members can make toward member dues. We use Quickbooks to manage membership dues payments. #### Reasons for choosing eSoft Planner eSoft Planner seemed to fit our club better and was pretty easy to use. The price was also right. --- ### Northeast Longhorns review - Overall rating: 5/5 - Reviewer: Nicole A. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My husband and I have really enjoyed our experience with eSoft Planner. When choosing a business platform, we wanted something that made sense, both from a financial and organizational standpoint. eSoft has given us the ability to focus on both player and business development, thereby enhancing quality services overall. Their support/customer service team is top notch. I highly recommend this platform for big and small businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eSoft Planner is affordable, user friendly, and manageable (both from an employee and administrative role). Their support staff is also amazing! My contact agent [sensitive content hidden] is incredibly knowledgeable, responding quickly to all business concerns and questions. This platform has helped organize, structure, and prioritize our business goals, allowing us to be more hands-on with members and affiliates. #### Cons I wish this platform was more accessible from my phone. I also wish eSoft notified me when member cards expire (I normally receive this alert from my merchant, but sometimes this information gets overlooked due to the plethora of data) --- ### Play Deep Academy - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Organization, no muss no fuss, has several features that I find extremely useful #### Cons certain aspects that I'd like to change like: time and DATE stamp to help resolve overbookings, zeroing out instructor availability the moment all the cages are reserved/booked at that particular hour, the ability to take different credit card processors, don't stand in the way of payments with the archaic batch transmission system, make emailing, uploading docs, cut and paste from other systems user friendly. Have weekend hours! --- ### Sports Training - Overall rating: 4/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once I familiarized myself with the system and figured it out (which took a little time and effort), it is a very good system for what we do. Customer service has been exceptional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Focused, configurable, powerful software that does what I need. #### Cons Takes a bit getting used to for admin/employee and client. Needs an app. --- ### Top Notch Software and Support - Overall rating: 4/5 - Reviewer: Brenton B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience has been great. I have been able to utilize financial reports to highlight how the business is growing and marketing reports to send camp and clinic information to clients in our software. I am still learning every day, but like utilizing the software to grow the buesiness. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall, it is pretty easy to use. As someone that has never been tech-savvy, it is user-friendly and does not take long to learn how to use the software. Similarly, I can train staff members in a short period of time on how to use the software, which allows me to focus much of their training on other important areas that come with the job description at our facility. I like the ability to input only a few items on a users profile for quick setup purposes as well. I rarely fill in the other areas in the profile setup but do like the option of filling it out or not. Additionally, I love being able to reserve multiple facility locations and dates instead of going day by day to do it. #### Cons Prior to working with [SENSITIVE CONTENT HIDDEN] on the issue, it was particularly frustrating dealing with different package types, but I later learned that a lot of that was set up incorrectly and it was unnecessary. The package types only applied to specific clients depending on which packages they purchased. She helped me change things around on our back end and set it up correctly. I really don't have any complaints about the software. As mentioned, it is fairly easy to use and does not present any issues for me. #### Reasons for choosing eSoft Planner I'm not sure because I was not here for the setup phase, but I am satisfied with the software and the support that goes with it. Every time I have a question or am not sure about something, I get technical support very quickly. The technical support team does a great job at working through technical problems with me. #### Vendor response Thanks for being a part of the eSoft Planner family, Brenton! It's important to us that our clients receive the best support possible to run their business. Please don't hesitate to give us a call if you need anything. Replied March 2020 --- ### Why eSoft Planner - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have nothing but great things to say about my experience. They have a great product for the price and I would urge anyone getting into the sports facility business to use them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything, including working with the credit card processors. I highly recommend esoft planner. They don't try to upsell or sell you something you don't need. They tailor it to you and your business needs. #### Cons There are some nice to haves as far as functionality that I wouldn't mind being included in the eSoft system. But as far as value for the price, eSoft Planner is the way to go. They charge what they should for their product, not over priced, not under priced, but priced just right. #### Reasons for choosing eSoft Planner eSoft had the best product for the price and the best onboarding plan I had seen. It was easy and seamless and they were there and available every step of the way. #### Vendor response Thank you, Chris, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team. Replied April 2024 --- ### eSoft Planner is a TEN out of TEN!!! - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] !!! [sensitive content hidden] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! He makes navigating eSoft Planner seamless!! He is available 24/7/365 and responds immediately to texts even!! The information he provides has alleviated any and all "self-induced-stress" due to "user-error" every single time!!! The software has taken even our business's complicated scheduling debacle and made it user-friendly and workable! It is with zero reservation that we recommend eSoft Planner to Power Your Passion!! #### Cons ....I am a busy business owner and I do not have time to sit and THINK up an answer for this one!!! I love eSoft Planner!! #### Vendor response Thank you, Amy, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team. Replied February 2024 --- ### eSoft has been a GAME CHANGER for our pool! - Overall rating: 4/5 - Reviewer: Katherine P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SIMPLY WONDERFUL!!! I haven't met anyone yet who wasn't incredibly helpful!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Relatively easy to use, but the customer service is OUTSTANDING when I get stuck!! #### Cons Not mobile responsive. Very difficult to do anything administrative on my phone and very challenging for our members as well to complete tasks on mobile devices. --- ### Scheduling Software - Overall rating: 4/5 - Reviewer: Trish G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Minimizing refunds. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The color-coded events quickly help distinguish the event. #### Cons Although each user has their report needs, this software has too many reports, which never get used in our business. #### Reasons for choosing eSoft Planner It is an a-la-cart product and the support staff is outstanding. #### Vendor response Hello Trish! We're glad eSoft Planner helps you simplify your operations and avoid double-bookings. Let us know if there is anything we can do to make sure you're seeing the reports you want and use. We can also give you some thoughts on bookmarking to get you quickly to what you're looking for. Reach out to your implementation specialist to learn more. Replied February 2020 --- ### TCSC Rochester, NY - Overall rating: 4/5 - Reviewer: Maddy B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service ([SENSITIVE CONTENT HIDDEN] is helpful and quick to respond anytime I reach out) and easy to use! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, implement, and understand the basic functioning #### Cons The mobile access isn't great and some of the features need updating - definitely the admin/staff having separate portals is frustrating at times #### Reasons for choosing eSoft Planner Better pricing #### Vendor response Thank you for being an eSoft Planner customer, Maddy! We've created a great customer support team because we know how important it is to save you time. We also want to let you in on some exciting news! We are currently working to make eSoft Planner mobile responsive with a one-click icon to launch it from mobile devices. Replied February 2020 --- ### review - Overall rating: 5/5 - Reviewer: Jay W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [SENSITIVE CONTENT HIDDEN] has been amazing to work with, from set up to 1.5 years in, anytime we have an issue or question the team is always quick to respond and help! Appreciate your help with our business! Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use, set up was easy, customer service is excellent #### Cons wish it was compatible with paypal/venmo, mobile version #### Vendor response Thank you for being an eSoft Planner customer, Jay! We've created a great customer support team because we know how important it is to save you time. We're always a phone call away please don't hesitate to reach out to us. Replied March 2020 --- ### Review of program - Overall rating: 5/5 - Reviewer: Brian F. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price and matches all my requirements for my business #### Cons The program doesn’t notify me someone canceled --- ### Solid affordable software - Overall rating: 4/5 - Reviewer: Scott D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Esoft has always responded quickly to any issues and do a great job of training. I have yet to stump them with any problem. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Zero downtime, very reliable. Process and feel is consistent throughout the platform. #### Cons Mobile access is ugly. Updated software is on the way and I am really looking forward to it. #### Reasons for choosing eSoft Planner Functionality, pricing structure, ease of use. #### Vendor response Hello Scott, and thank you for being a valued eSoft Planner customer! We're glad you enjoy working with our expert team. We're passionate about getting to know your business. As you know, we're currently working to make eSoft Planner mobile responsive and with a one-click accessibility. We can't wait to get it in your hands! Replied March 2020 --- ### Vance Review - Overall rating: 5/5 - Reviewer: Cobie v. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its been a 10/10 It has helped me scale my business greatly. Booking made simple through a few short steps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user and admin friendly it is. [sensitive content hidden] has done a great job with the customer service aspect! Anttime ive called he has been there for easy fixed to my user error. #### Cons I haven't had any issues, It has been smooth and easy. If there is ever an issue it has been on my side. #### Reasons for switching to eSoft Planner To ease the process, I heard about esoft and love it --- ### Customer service couldn’t be better - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with esoft. They have been very helpful and responsive to any of my questions and concerns. Definitely a personal level of attention they provide. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service at esoft is of highest quality. I started with [sensitive content hidden] who was incredible and when he moved on [sensitive content hidden] took over my account. Smooth transition and very happy with everything. #### Cons I am satisfied, no complaints right now. Honestly i wish i could expand more but I have not much negative feedback right now. --- ### Must have for any sports facilty - Overall rating: 5/5 - Reviewer: Brandon O. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden], was the best start to finish. I asked a ton of questions many after hours and he was ultra prompt to getting back to me and fixing the issue. This is by far the best purchase i have ever made! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees.. #### Cons Lack of an actual app to make it even easier to access and use. I believe once you add an app it will be the best period. --- ### Daily user - Overall rating: 3/5 - Reviewer: JESSICA H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The online booking function saves us time by allowing instructors and clients to set up times at their convenience. #### Cons Lack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious. --- ### Esoft planner - Overall rating: 5/5 - Reviewer: Danny F. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been nothing short of amazing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Esoft planner is the best scheduling system we have ever used. We totally love it. #### Cons We love everything about Esoftplanner from the program all the way to the support #### Reasons for choosing eSoft Planner It does everything that we need and use #### Reasons for switching to eSoft Planner Because Esoft is better than everyone and user friendly and the customer service is totally awesome. #### Vendor response Thank you, Danny, for being a valued eSoft Planner customer! We're so glad that you love our software and our amazing customer support team. Replied January 2024 --- ### Using eSoft Planner to manage swim club membership - Overall rating: 5/5 - Reviewer: Derek F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs. #### Cons I think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code. #### Reasons for choosing eSoft Planner Price and other pools in our area were using eSoft already. I also felt like eSoft would change features for our very specific use cases and they already have taken some feature requests and implemented them. #### Reasons for switching to eSoft Planner Because its MS Access. Also, we wanted to take payments online. #### Vendor response Hello Derek. Thanks for being a valued eSoft Planner customer! We're glad you enjoy the customizable features of eSoft Planner and the ability to work with the seasonal nature of your swim club. We're working on an update to improve reporting, allowing you to work from one report and configure it to meet your data and information needs. Replied March 2020 --- ### Great software function with immediate entry - Overall rating: 5/5 - Reviewer: Bridget K. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing customer service. Our onboarding was so easy. The [sensitive content hidden] and our assigned contact get back to us in a very timly manner. I havent found this level of service anywhere else in the industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software works great with self access for our customer's. They can book online and directly get emailed an access code to the facility that works in the time frame they scheduled. #### Cons Just the visual aspect. It could use a face lift for easier use for the customer. But that isnt a huge deal.. I just think it would help customers with ease of booking. #### Reasons for switching to eSoft Planner EZ Facilirt. It didnt work. It was expensive. Customer service was aweful. Onboarding was tedious. And then after everything....it didnt even work the way we were told it would. It cost us $10,000 atleast. --- ### Review of employee [sensitive content hidden] - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As good as you can get between a business and their client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] took my call today [sensitive content hidden] and he was outstanding ! They way he walked me thought the process of resolving my issue. I was so impressed. I wish every customer service rep I spoke to on a daily basis could relate to my call the way [sensitive content hidden] did. And for the record...I very seldom take the time to do something like this. Dave Dohrman, Foutch's Strike Zone #### Cons Been with them for appox 10 years and still using them...If I had a problem, I would have been gone by now. #### Vendor response Thank you, Dave, for being a valued eSoft Planner customer! We love to hear that you have enjoyed the software and our customer service team. Replied May 2024 --- ### Excellent software for multifunctional facilities - Overall rating: 5/5 - Reviewer: Julie A. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience with eSoft has been wonderful. I like the way eSoft keeps track of our customers yearly memberships and prepaid rentals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a side job, I helped schedule appointments using esoft for a sport facility, and I loved how simple and easy it was to use. I liked the way the software notified our customers to inform them of their upcoming appointments. I also liked the way customers could book their own appointments in the system without having to call the establishment. Customers can easily add money to their account using a credit card. It's that simple! #### Cons What I liked least about the software was that our trainers had to block off a cage in order to put in their availability. I wish the trainers could have their availability posted without having it take up several blocks of time. I'd like to have multiple trainers available at a certain time, but if I do that, then each trainer would have to be booked in their own cage, and that just doesn't seem efficient. #### Vendor response Thank you for being an eSoft Planner customer, Julie! We're glad you find the powerful scheduling and notification features to be easy to use. We understand that requiring your trainers to book a cage might unnecessarily occupy a slot on your schedule. If you're still having trouble with this, reach out to your client implementation specialist so we can help you make the feature selections within eSoft Planner to align with your business model. Replied February 2020 --- ### Esoft & Staff Rock! - Overall rating: 5/5 - Reviewer: marilyn l. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to manage and it does exactly what we need it to. When I need help with anything the employees are always pleasant, knowledgeable and solve any issues we have. #### Cons sometimes, customers complain about not being able to book online from their cell phones. I wish I was able to view the calendar weekly and monthly instead of only daily #### Vendor response Thank you, Marilyn, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team. We are currently working on a mobile app so that customers can book online from their phones! We currently have it working for rentals and lessons and will soon be adding camps and classes as well. Stay tuned for more updates coming soon! Replied February 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/sports-league-management/esoft-planner-profile/reviews/?page=2) --- eSoft Planner Reviews, Pros and Cons - 2026 Software Advice