Birdeye vs SurveyMonkey Enterprise

RATING:

4.7

(633)

Birdeye has 633 reviews and a rating of 4.71 / 5 stars vs SurveyMonkey Enterprise which has 120 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (633)
4.5 (120)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 25, 2024
February 16, 2024
Pros/Cons
  • Pros

  • We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp.
  • I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
  • Cons

  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • The customer support is one of the worst that we have ever dealt with.
Read all user reviews
  • Pros

  • Additionally, its integrations with email marketing platforms make it easy to reach a wider audience and improve survey response rates.
  • What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
  • Cons

  • The only con is that some of the features you had to pay more for. I was on a basic plan and didn't need a monthly plan so it was unfortunate that I couldn't access all of the features.
  • Also, the amount of ways to pull results can be overwhelming. It’s hard to pull the same report twice.
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Pricing Range
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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos