Google Forms

RATING:

4.7

(10756)

About Google Forms

Google Forms is a survey management application that helps businesses create online surveys and questionnaires to collect and organize information. Its white-label capabilities enable organizations to design personalized surveys using custom logos, images or predefined themes. Google Forms assists professionals with creating custom Q&As, surveys, polls or pop quizzes using various question types including multiple-choice, dropdowns, linear scales or checkboxes. It lets administrators embed forms to existing websites or share them with specific clients or a target audience via email links, Google Currents, Facebook and Twitter. Additionally, the collaboration feature allows teams to simultaneously create or edit surveys. Google Forms enables managers to analyze...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Google Forms Pricing

Google Forms is free as part of Google's online suite of tools, Google Workspace.

Free trial: 

Not Available

Free version: 

Available

Google Forms automatic summaries
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Google Forms Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Google Forms

1 - 5 of 10,724 Reviews

Marcie

E-Learning, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Convenient and Versatile

User Profile

Tony

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2020

Managing Customer Happiness with Google Forms

Using Google Forms is quick and easy. It's also free, so for companies on a budget you can build fantastic survey forms without having to pay for expensive systems. It's really easy to set up and really quick to deploy. I highly recommend this service o all my other clients.

PROS

Google Forms makes creating online forms a breeze. We use the forms for multiple purposes, but our main purpose is to collect and collate Customer Happiness Indices. It took me less than 10 minutes to set up a form and we tag it in the signature file of our customer support emails. What makes it really great is that I can see the individual entries, but I can also get a graphical representation of responses. This allows me to quickly glance over the results if I want a quick synopsis of how my team is doing, or I can do a deep-dive and see what's really going on inside.

CONS

One of the limitations on Google Forms is the lack of templates. This means that your forms can border on the boring. It would be really great if Google would provide more templates, or allow users to build and upload their own CSS templates (a bit advanced, I know), so that the forms fit in better with our corporate customer image.

Reason for choosing Google Forms

Price was a big factor. I didn't want to spend money on something and not know what the response for users would be like. The other is that it is really simple to use. It took me less than 10 minutes to set everything up, including adding it to our company signature files.

Ankoun

Research, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

It's awesome to have real-time access to and analysis of respondents' responses when gathering data.

It has an affordable price compared to the benefits to the organization.

PROS

It is an excellent tool for data collections. It is quite simple to design a form for our unique objective and launch it as well, thanks to the forms' simple interaction with our Google accounts. I used it for data collection for our research project. Possibility of creating a list of inquiries and anticipating a massive amount of organized, real-time responses.

CONS

It doesn't offer as many customization choices as other form firms do to make your forms look distinctive.It can be challenging for some sorts of research since users are restricted in the question and answer formats that are permitted.

Reason for choosing Google Forms

Google Sheets and Google Drive connection is straightforward.

Reasons for switching to Google Forms

Too much pricey

Sandra

E-Learning, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2020

Google Forms is not forgiving and not user friendly

Overall I have found Google Forms to be very cumbersome, unforgiving, not user friendly, and very time intensive. I can (and have) made simple mistakes where I allow for response receipts and student have sent my Form with all of the questions and answers to their friends. I have also made the mistake of not asking for their name. I was not able to identify who's response was who's, and students had to take the Form again. Because I was not in the Google Beta group, I did not have access to customer support to suggest changes to Forms. For the purpose of quizzes/ test, it is extremely time intensive to type every question, correct answer, wrong answer, and add photos. Other programs have teacher created content to choose from.

PROS

The most beneficial feature of Google Forms is its ability to automatically grade quizzes and populate Google Classroom with grades. I would not use Google Forms at all if it did not automatically grade. I also like the feature where I can edit the answers after students take the Quiz and it will change their grade. This saves me the time of changing all students grade if I made a mistake in the answer key.

CONS

1. I have learned that hard way that you MUST include a question with the students name and period, otherwise you won't be able to sort and find their responses. 2. I have to type every quiz and questions by hand. I realize that Google Forms has other purposes beside quizzes/ test for teachers, but it is far too time consuming now that we are juggling far more than we ever did. There are so many other programs that better suited for administering quizzes/ test with existing questions sets that can duplicated and not personally created. 3. The Locked Mode feature is great! BUT it will only work on Chromebooks. It is a completely useless feature now in virtual teaching because students are working on different devices. 4. This one may be user error, but I cannot easily share a Google Form to colleagues without adding them as collaborators. In doing so, I have to rely on them making a copy and not editing my original. When I send a Form via email, it sends the student view. Again, this may be something I am doing wrong but a better method is certainly not obvious.

Robert

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2024

Ease of use and cost effective

PROS

The ease of use and deployment of the forms. Also the data export.

CONS

Not that intuitive and requires a short learning curve

Reasons for switching to Google Forms

Ease of use and deployment when compared to MS Forms