--- title: "Nicereply Software Reviews, Demo & Pricing - 2026" description: "Review of Nicereply Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/survey/nicereply-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Nicereply Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/survey/nicereply-profile/reviews/)[Alternatives](https://www.softwareadvice.com/survey/nicereply-profile/alternatives/) # Nicereply Review From $59-$359/month Free trial 4 plans Wondering if Nicereply is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews ## Overview Nicereply 4.7 [(283)](https://www.softwareadvice.com/survey/nicereply-profile/reviews/) Pricing Starting at $59.00 usage based per month ### About Nicereply Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability. - Increase your sur... vey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. Wondering if Nicereply is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Nicereply User Interface ## Popular Nicereply Alternatives Main Product Nicereply 4.7 [(283)](https://www.softwareadvice.com/survey/nicereply-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.66Value for money - 4.74Customer support - 4.58Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2921)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10504)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(977)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) 4.6 [(966)](https://www.softwareadvice.com/survey/surveylegend-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.31Value for money - 4.43Customer support - 4.49Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(705)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price ## Nicereply Pros and Cons We analyzed 283 verified reviews for Nicereply to find out what actual users really think. Select to learn more Intuitive And Simple Interface Navigating Nicereply is straightforward, with a user-friendly design and clear layout. Users find it easy to access features, understand the dashboard, and manage feedback without confusion. The platform is quick to learn, making it accessible for both new and experienced users who want efficient feedback management. Team Metrics And Accountability Nicereply helps teams monitor performance by providing CSAT metrics, goal-setting options, and accountability tools. It enables tracking of individual and group progress, supports reward systems, and integrates with team platforms. The software makes it easier for teams to identify areas for improvement and celebrate successes together. Detailed Customer Insights Tracking Nicereply makes it easy to collect, sort, and analyze customer feedback after interactions. You can track satisfaction trends, view individual comments, and use clear metrics to coach staff and improve service. The platform helps teams respond quickly to issues and encourages ongoing improvement based on real customer input. Rating System Inconsistencies The customer rating system in Nicereply can be problematic, with issues like duplicate ratings, unfair scores due to company policies, and confusion over rating scales. Multiple ratings on the same case and unclear feedback origins can skew results, making it harder to accurately assess agent performance. ## Nicereply Pricing and Plans Starting price: $59.00 per month Free Trial Free Version Starter $59.00 usage based, per month Plan includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Essential $119.00 usage based, per month Plan includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Growth $239.00 usage based, per month Plan includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Business $359.00 usage based, per month Plan includes: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys - Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys - Custom survey design & more Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Nicereply Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Nicereply Activity Dashboard Alerts/Notifications API Chat/Messaging Commenting/Notes Complaint Monitoring CRM Customizable Branding Customizable Questions Customizable Templates Dashboard Data Analysis Tools Data Import/Export Email Management Email Marketing Engagement Tracking Feedback Management Monitoring Multi-Channel Data Collection Multi-Channel Distribution Negative Feedback Management NPS of Customers Performance Metrics Predictive Analytics Ratings/Reviews Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Validation Survey Builder Survey/Poll Management Surveys & Feedback Template Management Third-Party Integrations Trend Analysis URL Customization Visual Analytics ## Nicereply Integrations Zapier Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review LiveAgent Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review See all 15 integrations ## Nicereply User Reviews ## Nicereply customer ratings - Overall rating: 4.7/5 - Total reviews: 283 ### Rating distribution - 5 stars: 218 reviews (77%) - 4 stars: 60 reviews (21%) - 3 stars: 3 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Easy way to measure CSat Scores. - Overall rating: 4/5 - Reviewer: Zachary M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros It is easy for customers and looks good at the bottom of the emails. #### Cons A person can click on it multiple times skewing scores. --- ### Nicereply allows our team to provide the best service possible. - Overall rating: 5/5 - Reviewer: LaKell L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered As a team member, it helps me track and make sure I am continuing to live our companies core values. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability for us to get almost instant feedback from our customers after an interaction, allows us to make on the fly adjustments and track trends with team members. And the helpful articles that explore effective customer service techniques. #### Cons The dashboard could be a little bit more robust I think. I wish there were more metrics to compare and help us track more effectively. --- ### Best CSAT Survey Software on the Market! - Overall rating: 5/5 - Reviewer: Dan C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our ticket system has a very limited native survey component which is essentially binary (Good or Bad). NiceReply has given us the ability to see how well our technicians perform on a scale of 1 to 10. In addition, we use three emojis to elicit a response to our survey which has improved overall completion rates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NiceReply is easy to setup and maintain. It integrates seamlessly with Zendesk, which has expanded our ability to measure our CSAT scores. It's a very affordable solution that includes a very pleasant interface for the survey respondent. #### Cons There's not a lot to dislike about this software. It's been an excellent addition to our service desk. --- ### Very Easy to Use and Effective - Overall rating: 5/5 - Reviewer: MaryJane C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros This product was easy to set up and integrate with our Salesforce Service Cloud Email-to-Case to collect feedback from client's regarding their case resolution #### Cons I think they may be a little less "feature-rich" than some of their competitors but it does great for what we need it for --- ### It's a easy app that helps you to understand your customer needs & react instantly to problems - Overall rating: 5/5 - Reviewer: Sebastian Alexander G. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most that you can see daily what your customers think about your customer service, it's easy to use & helps your company at all levels due to the fact that sometimes customers don't have a place to write what they like or dislike about your services. #### Cons When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure? or something similar. --- ### We needed customer feedback and NiceReply helped us get the feedback that we wanted. - Overall rating: 5/5 - Reviewer: Daniel T. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software for collecting feedback on your staff. Easy to use and fairly customisable to suit most helpdesk applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We've used a few other software providers and as soon as the word "NPS" is used the price point increases substantially. NiceReply allowed us to do NPS Surveys AND CSAT in the same software. It also allowed us to use a custom domain which is also another rare feature. #### Cons The only downside I found is that the NPS Scoring pages are all branded and you need to contact their support to remove the branding. #### Vendor response Thanks :) Replied November 2017 --- ### Effective program to track customer satisfaction metrics - Overall rating: 4/5 - Reviewer: Bryan P. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has helped to build metrics for our client support operation, it gives us something to build off of as opposed to before offering clients any type of satisfaction based response tool. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that it can easily be added to an email to clients and allow them to click to access the submission. It also is easy to receive notifications and track the submitted information. #### Cons No big cons in particular, it's a pretty straight forward software in that you build a survey or metric based response for the customer. --- ### Excellent tool, my opinion counts - Overall rating: 5/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exceptional tool to provide an accurate and guaranteed quality response as our technological services. It is for them that the use of Nicereply will increase each time. Happy with the results provided. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quality is important, and with Nicereply we ensure that each customer receives the right attention, as we offer guaranteed quality. The tool forces us and makes us much more professional when it comes to offering technological services. The control panel allows us to operate effectively when responding to customers, very satisfied, not others, but having the tool, we respond immediately and accurately. #### Cons So far, it allows us to demonstrate that responding with quality is also possible, however, it is heavy at the moment of opening a personalized response. --- ### Easy and important feature you need to add to your support emails - Overall rating: 5/5 - Reviewer: Angus M. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and provides clear feedback to our company about how happy customers are with our support. It's simple and easy to use on both sides, so we have lots of feedback that helps us improve and better support our customers #### Cons The ease of use for the customers comes at a drawback that there is less information on other details (how many times they wrote in to us, more details on how truly satisfied they were. That said, it is a great tool, and it's tough to add more details without getting fewer customer responses. --- ### Great product, even better support! - Overall rating: 5/5 - Reviewer: Edward G. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered More actionable customer feedback! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NiceReply is the easy NPS/CSAT product to set up and implement. Our team has been able to get so much more feedback from customers since setting it up! #### Cons The pricing is a bit higher than we would like to spend, but the overall value makes up for it easily. --- Showing 1 - 10 of 283 Reviews [See All Reviews](https://www.softwareadvice.com/survey/nicereply-profile/reviews/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2921) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (977) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (393) Recently recommended **0** times [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** (255) Recently recommended **0** times Stuck Between Options? 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