Nicereply

RATING:

4.75

(284)

About Nicereply

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score (CES) and Net Promoter Score (NPS). The platform helps businesses solve various problems such as fewer customer feedback, decreasing number of customers and need to improve the quality of the support department. Nicereply allows organizations to ask customers for feedback at the bottom of every email and act quickly to turn a conversation around when it starts to derail. Additionally, it lets administrators survey customers automatically after a ticket, chat, deal, or a conversation is closed or after customers finish a purchase. Users can choose how long to wait for post-resolution/post-purchase before sending out a survey. Nicereply allows enterprises ...

Nicereply Pricing

Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings) Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings) Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings) Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

CSAT, NPS & CES Surveys
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Nicereply Reviews

Overall Rating

4.75

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 281 reviews

User Profile

Spirit

Verified reviewer

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2018

Very Happy They Went Above and Beyond

Pros

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed. That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Cons

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

User Profile

Bryan

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Amazing tool to keep track of your ratings

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Pros

I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Cons

I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.

Paula

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2018

Effective to see customers hitting high numbers and even better when they leave nice comments.

It´s easy, feedback.

Pros

Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right! Everybody loves good reviews after all.

Cons

If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously.

User Profile

Walter

Verified reviewer

Company size: 51-200 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2018

A great overall product has made interacting with our customer even easier.

Customer feedback and interaction.

Pros

Has great features and their support is great and friendly. I have never had a problem with anything on here.

Cons

none really. The software does everything we want it to do. In the past we had an issue with reviews being given to wrong people due to customer error, however, support was great in making sure we were able to reassign them!

User Profile

Dan

Verified reviewer

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2018

It allows our customers to clearly and easily rate our service, which is invaluable.

Pros

The clear stats we now have to track our mission as customer service. By connecting it to our Zendesk we always know where we stand with our own customers.

Cons

Sometimes the automated emails can be a bit confusing to the less tech-savvy. It asks for a reply above the line which confuses some folks who don't realize you just simply reply to the email.

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