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Add to Compare

Overall Rating
4.75 / 5 (284)
Ease-of-Use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Last Review Written
October 7, 2022
Pros/Cons
  • Pros

  • The analytical data it provides helps coach and improve employees ability to offer great customer service.
  • What I like most about the software is the ease of use which is very important to me as a user.
  • Cons

  • If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.
  • That it allows your customers, the ones who are super upset or unhappy, to continue to contribute to a neg rating. Also, i don't think it integrates with zendesk.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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