Limited but reliable and clean

Typeform is very user friendly, especially on the presentation end (your surveys appear clean and professional - which I find makes people more inclined to complete). On the back end, it is relatively easy to navigate through creating what you need and tailoring it, but can be a bit confusing and limited when exporting and analyzing the data gathered.

Pros

The best thing about Typeform is how clean, nice and professional your surveys turn out without doing too much work on your part in formatting the look of it. Reliable as a fairly quick to use aesthetically pleasing presentation.

Cons

The one hang up that I continue to find frustrating in using this platform for surveys is the way that you are able to access and view the data collected. I feel that Xcel style spreadsheets and somewhat outdated and an inefficient form of collecting and analyzing your data. For my usage, I have had trouble in finding other options as far as formatting to export your data.

Great product, but focused more on aesthetic than functionality.

Overall, I'm generally satisfied, but there's room to improve on the functional end. Their #1 differentiator is this conversational, one-question-at-a-time concept, but it is not always the right approach, and they should allow a mix of approaches.

Pros

Typeform has a very nice feel. The experience for the end user is very clean and has a nice aesthetic. If you're trying to look modern and want to have a nice look and feel, Typeform is a big step up from Google forms. Also, if you are creating a survey or form for OTHERS to use, it is great.

Cons

There are some usability deficiencies that were frustrating. For instance, if I want to ask you to stack rank 5 options, I have to create 5 questions, and then present the previous answers, for each one. It's a hack that works, but it's not very smooth and it's a LOT of work for the admin. Also, the surveys ONLY work for external users. For instance, I cannot use it with a mix of direct and indirect interviews in which some are answered by the user and some are answered by me on their behalf. Not only can I not update answers for a user, but I cannot answer questions on behalf of another. Frankly, NONE of the survey tools support this, so the only solution is to build a database in a No-code or Low-code solution like ZohoCreator or others. I think Survey tools should allow the surveyor to insert answers.

Disappointed; significant number of results lost

Typeform don't make it obvious, but they do NOT store partial or incomplete results. In my survey over 120 people started the survey, only 55 completed it. Partial responses would still have been hugely valuable to me, but they're not available with Typeform. They ARE available with SurveyMonkey. I wrote to TypeForm with feedback. Their response "About the issue with not-saved responses, it's the kind of confusion we try to avoid, asking users to test carefully their typeforms before using them..... we are not looking to implement this feature in the near future" So a warning to people: If any response (partial or full) is valuable to you in a survey, please be aware that TypeForm doesn't store the results until the final page where the person clicks "Submit".

Pros

Beautiful looking surveys, easy to setup, fantastic analysis tools.

Cons

Doesn't save partial responses. Some concern, as 3 seperate people reported not being able to submit at the end.

Great tool with features that beat other tools

Typeform was most effective for gathering feedback for a special project where we needed to survey customers.

Pros

Typeform offers better formatting of questions and easier analysis but it all depends on if you want to pay for that.

Cons

We used Typeform for a special project because it had better functionality. More options for the tool might be enticing instead of being a subscription only - like one time use fee or per survey fee.

Top of class Form & Survey Tool

Working with Typeform has been a joy. The fact that it integrates with just about every other tool under the sun (either through direct integration or via Zapier), really allows you to streamline your processes.

Pros

Typeform is a really solid product with a great team behind it. The admin panel is very intuitive and easy to use. Even if you’re new to a tool like this, you can get up and running fairly quickly. I also love the ability to create conversational forms that allow users to focus on a single question at a time. This is a way better approach that shoving a ton of questions in front of someone at once.

Cons

Overall Typeform is an incredible product. My only concern is their pricing.. Its fairly expensive for a form tool.