Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"My company has used Crew for a long time now. It’s great to have all of our company communications in one place. Highly useful tool. "
"It's so easy to use and keep the whole crew connected and communicating."
"Easy to use and add members. Lots of space for file storage and sharing. Immediate responses and notifications when someone needs help."
Cons
"I’d like more support from customer service in how to fully optimize the software. "
"Constant notification to purchase full app, and customer service asking if i need help using, this becomes tiresome and overbearing at times."
"I have to mute many of the conversations because I get notifications when everyone responds. Not sure if there is a way to turn off sound notifications but I've looked and haven't found anything."
Crew Reviews
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January 2021
Anonymous
Company Size: 1 employee
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
January 2021
Crew is a great platform for our team!
My partner company started with crew, then left to a competitor product that turned out to be awful for our needs. We are now back on Crew and you can immediately see the difference in participation, communication, and productivity.
Pros
Easy to use and add members. Lots of space for file storage and sharing. Immediate responses and notifications when someone needs help.
Cons
Nothing that I have found. When we left I was hopeful but really disliked the new app. I am so glad we are back on Crew!
Reasons for Switching to Crew
Crew was much easier to use, has more storage, unlimited adds of coworkers... a much better app overall.
October 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2018
Easy team networking without having to give out your personal line!
Overall we love Crew. It does exactly what we need by creating a networking chat group filled with competitive friendly banter. We have a sales team with a relatively high turnover so it would be nearly impossible to have a consistent group text message (adding and deleting people often). This keeps it easy to add people to our organization and, best of all, no one has to give out their personal cellphone numbers - keeping personal and work life separate! It has also been a great place to keep frequently used reference sheets like cost of goods lists and other files reps may need in the field, you can quickly find these at a glance using the "Team Files" feature. Adding and confirming or completing tasks is simple and helps our staff stay on top of pressing issues or clients that need to be followed up on.
Pros
- Easy to add and delete new users - Simple to use - Networking within a team or organization without having to give out your personal phone number - Great functionality for "rewarding" team members for a job well done - Free version includes ability to add team files, resources, and tasks - Assign tasks to specific users - Group and direct messaging
Cons
Could be organized a little better. The layout and main "Chat" tab shows all of your conversations and resources - but it mixes them in order of most recent without an option to organize them differently. This gets a little messy when you have direct messages among Team Files, Tasks, and "Everyone" chat groups.
June 2019
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
June 2019
Crew
This works alright as a free software, but it certainly doesn't have the overall capabilities to be your only scheduling software for any complex industry.
Pros
Crew is great for messaging employees, and especially for sending out mass announcements.
Cons
It's a little difficult to use for scheduling when there are various job roles and departments. It also is notorious among staff for sending way too many annoying notifications.
November 2019
Adam from Flats Luxury Suites
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Fanatastic Tool For Part-Time Staff Schedules & Communication
I have loved using Crew! I used it in managing a library staff with varied hours, guaranteed shifts, shift changes and more. I have deployed it with my current venture of managing cleaning schedules/responsibilities with staff members for short term rental properties. It has worked great!
Pros
Crew is a great software/app for managing part-time staff with varied schedules and responsibilities. Super easy deployment, versatility in how your structure the communication portals and makes schedule switching functional.
Cons
Crew is not a robust tool that solves every situation or use case. Some area could be flushed out or you have to develop your own situational workflow to compensate for things. However, the good outweighs the limitations and if they tried to solve for every situation it would simply be another robust and complicated tool that becomes out-priced for how it would be used.
Reasons for Choosing Crew
I chose Crew because of the ease for managing varied schedules with a variety of people and for the communication logs in one central location. It is easier to deploy and manage than a lot of the other communication tools.
March 2019
Jill from Ballston Spa Veterinary Clinic
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Amazing!
This makes communicating fun at work. Doctors can take pictures of animals in treatment and do rounds with each other without being there in person. Awesome!
Pros
Everyone doesn’t have to clutter up their phone with the phone numbers of all the employees. We are able to add everyone, create groups and text back and forth through the app. We need this with this era. The more communication the better.
Cons
Not much. Love all the capabilities. Would be great to have chats organized more.
April 2018
Jessica from Real Hero Parties
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
Staff Scheduling in a Breeze
Pros
Crew was a godsend when we found it. We had been attempting to get by with scheduling using a variety of calendar methods, but Crew took the place of all of them quickly and easily. We can schedule our events and allow staff to request them. We can use the software to set up meetings and to chat with staff if needed. And the support team is just a chat away within the software if you ever need them.
Cons
Sometimes it's clunky to switch between companies. There are some features that have been slow to roll out.
December 2020
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
Group Messaging Hero
Offered a special incentive of dress-down day if they replied to message on Crew - that really helped opt-in rate of staff! I like the login using your cell # instead of a random password and username for staff. I enjoy the option to add additional companies or divisions within my dashboard by upgrading to Pro. Good customer support.
Pros
During Covid we needed a way to message entire group or specific teams. This allows me to send out announcements and allow team to discuss projects. Small group or 1 on 1 messaging without having to share personal cell # between staff members. Being remote 100% has been a challenge but Crew saved our team! Biggest plus is I can remove staff who no longer work here and control notifications. Simple to use.
Cons
A little feedback from staff about late PM messaging, but that also happened in a group text too. The task assignments are a little difficult to edit recurring tasks. Wish the SCHEDULE feature was more dynamic than just a photo of the printed schedule. When someone joins it sends an intro to the whole group, some find that embarrassing. - minor irritation.
Reasons for Choosing Crew
Wanted control to add people, delete staff, and their app to send notifications of messages. Did not want to require Facebook membership to access group messaging.
July 2019
Kari from yogaRIOT
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Highly recommend!
Pros
My company has used Crew for a long time now. It’s great to have all of our company communications in one place. Highly useful tool.
Cons
I’d like more support from customer service in how to fully optimize the software.
October 2020
Keri from Rodhe's IGA Marketplace
Company Size: 51-200 employees
Industry: Supermarkets
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2020
Perfect for what we needed
Works pretty decently as we needed a better way to contact everyone even if they weren't here for a few days.
Pros
It is a great way for our team to communicate more effectively and efficiently and with less confusition on who messages are intended for.
Cons
It gives the option for notifications which sometimes leaves messages unread because it's not seen right away.
January 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
January 2019
Handy app for coworkers
Pros
Sometimes it is difficult to get everyone's number at work - but your boss has everyone's number and can connect coworkers via crew. It's an excellent route for shift coverage, a place to ask questions if you're at work and no one there knows the answer, for distributing the schedule, for general camaraderie and ideas. Keeps people's number private too.
Cons
I don't have any complaints about the software. Crew has some built in messages to try and get people to utilize certain functions that look a little messy in the feed. The calendar might be a bit superfluous - seems like a lot of extra work to upload all the info there. We don't use it, we just use pictures for schedules and things.
November 2019
Katelyn from Warren Woods Christian Childcare and Preschool
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
November 2019
Simple communication program with employees
Overall I feel indifferent to Crew. I'm not actively looking to change but if I found something that seemed like it may work better I would be willing to switch.
Pros
It is easy to send a mass text to all of my staff and we are able to send announcements to everyone quickly. It makes communicating simple information to everyone quickly and effectively.
Cons
I have to mute many of the conversations because I get notifications when everyone responds. Not sure if there is a way to turn off sound notifications but I've looked and haven't found anything.
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
5.0
April 2019
Great For Scheduling
Pros
The app makes it extremely easy to schedule my team for their shifts, as well as sending updates and notifications. The app stores employee availability for easy access and reference.
Cons
Constant notification to purchase full app, and customer service asking if i need help using, this becomes tiresome and overbearing at times.
March 2019
brandi from Orion Personal Care Residence
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
March 2019
Crew keep my crew connected!
Pros
It's so easy to use and keep the whole crew connected and communicating.
Cons
The portion of the app designed to help create the CREW schedule is not as user friendly as I had hoped.
December 2018
Ron from Votescotty.com
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Team uses the Crew Messaging App
The Crew Messaging App is not just for work. Any organization can use these features.
Pros
You do not need to know telephone numbers of the other people you communicate with in order to use the app.
Cons
Like any new technology, there are imperfections, but every new version gets better.
February 2019
Bridgitte from CAN
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
February 2019
First time user
Pros
I like that we can communicate with all employees and we get group messages
Cons
I don't like that we get group messages when it should be chat messages but I think that is a user issue
November 2018
Kari from yogaRIOT
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Love it
Pros
It’s easy to communicate with employees using crew. Having a group chat is simple and then having private messages are easy.
Cons
They have default groups that have created that have created some confusion.
April 2018
Amber from Harps Food Store
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Wow! Ease of use! So much help from Crew support! Great for communication!
Pros
Communication! No more texting everyone individually. Easy to use, don't have to explain much to new people.
Cons
So far nothing really. Need to get a few features I've recommended but that will be worked on in the future I'm sure
January 2018

Kelly from Chick Fil A At The Ridge
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Crew is an amazing addition to our team communication
Pros
It is so easy to use. If you have questions, all you have to do is contact them or get answers on the app itself. My crew loves the ability to mass message when needed. They love the fact that we can post a schedule
February 2020
Sebastien from Greater Grace Inc.
Company Size: 51-200 employees
Industry: Religious Institutions
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
February 2020
Saved our team management
I will be using this app for a long time. There's nothing quite like to it there
Pros
Scheduling and communicating with everyone is a breeze. Also the reminders are great because everyone knows when they are scheduled.
Cons
All the power is in the hand of the admins and if you are not one than you wished you had access to some of the changing power.
January 2020
Dan from Lancaster Property Inspections
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great for Scheduling
We love it using Crew for our scheduling and communication between co-workers.
Pros
We use this software for scheduling workers. We like that it is free to use and has an app and sends you alerts.
Cons
Some of our workers had a hard time figuring out how to see their schedule on the app but after a month everyone got it down pretty well.
May 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
We use Crew to coordinate cleaning shifts for a yoga studio.
Pros
I love using Crew to be able to chat with fellow cleaners and get my shifts covered/pick up shifts. I was not on the app for my first month or so, and I absolutely love not having to bother the woman who organizes the shift, every time I have a conflict. It is especially useful for us because we clean alone and I have yet to meet another cleaner.
Cons
No ones shift schedule is available to view on the app. It would be useful to see my schedule along with everyone else's somewhere in the app. Also, I would like to turn on notifications ONLY when my shifts are covered or the other cleaner approves my request for a shift. I do not need to know what is going on in the chat all the time, but I also do not want to constantly have to check the app to make sure someone has covered my shift.
May 2020
Jalen from Unchained Logistics
Company Size: 51-200 employees
Industry: Packaging and Containers
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Be in A Crew
Easy to connect with manager about switching schedule and who going to be working with to maybe carpool with in future.
Pros
Easily to understand how to get bokked, when to get booked, and how to get a substitute for work. In a timestamped manor.
Cons
Have to scroll to find rest of schedule. Which is cool how it will show whole schedule but basd once alot of work is been planned ahead.
Reasons for Switching to Crew
New job
October 2019
Jennifer from BCPS aftercare program
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2019
I love Crew!
10/10 would recommend for any business needing a way to communicate with coworkers or employees without blowing up text messages and giving out phone numbers
Pros
It's really useful and amazing to me! very user friendly and easy to organize! I also like that it's separate from your actual phone
Cons
Absolutely nothing. I love it. I can't think of any improvements necessary. Amazing and 10/10 rating.
March 2020
Autumn from Ghassan Automotive
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
LOVE THIS APP
We can be more productive with this application because of the accountability that comes with being able to see who has viewed the message. Very helpful.
Pros
We use to communicate via traditional messaging threads, this gives us a much more manageable system of accountability.
Cons
I have not found anything really as of yet that I don't care for. All features seem to function without failure.
April 2019
Melanie from Spectra by Comcast Spectacor
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
Great for scheduling and a group messaging with work team.
Pros
I love that we're able to send out staff-wide alerts and updated without sharing personal phone numbers. Scheduling feature is easy to read and great functionality.
Cons
Navigating the dashboard is a bit clunky with quickly looking at the schedule.
October 2018

Sadie from Greenix
Company Size: 201-500 employees
Industry: Environmental Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2018
Great communication app!
Overall it was great! A great, easy to use communication source.
Pros
I loved how I could easily make an announcement to my team and that they all wouldn’t be able to reply.
Cons
I wish I could delete the chat feature. We wanted to use the app purely for announcements. Group chats are too much to handle.
January 2018
Jay from Roots raw juice bar
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Excellent means of team communications
Pros
I love how easy the software is to use for communicating with other crew members. It's quick and effective and linking your number allows for quick access
Cons
My only complaint would be that here and there I won't get notifications through the app and I miss important messages
March 2021
Annsley from Whit's Frozen Custard
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
2.0
March 2021
Scheduling app
Pros
Cheaper than other scheduling apps that we considered
Cons
You couldn't create a schedule without it going out to the staff. I like to create a schedule and wait to publish it all at once
April 2018

Thomas from Johnson & Johnson
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
April 2018
My military unit uses this to disseminate non-secure information to team
Pros
What I love most about this application is that it is a mobile-friendly application that is available to you on the go. It literally gives me the power to pass information on to hundreds of people at the same time with just a tap of a button
Cons
What I don't like is that there is no way of known if an individual has received and/or read the notification. It would be cool if there was an indication next to each contact to let you know if they saw the msg.
June 2018
Laura from Little Blessings Preschool
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2018
I'm using this to contact a group of volunteers for a ministry team, it's easier than just using SMS
Pros
Team is already in a group, so I can send an email to everyone, or just pull out a few people that I need
Cons
Had to figure it out on my own, didn't have great instructions after initial set-up. I'm still trying to figure out how to change a phone number on one person.
June 2018
Yasseen from TEDxYouth@SIS
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
June 2018
Used it for my team to message.
Pros
Has an announcement tab which is amazing that only admins can send meesages, also it has an option for managing shifts.
Cons
Free version isn't that good compared to the Payed one, which is a bit expensive for a start up or a small organisation.