--- title: "WikiPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WikiPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WikiPro is a good fit for you!" source_url: "https://www.softwareadvice.com/team-communication/wikipro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [WikiPro](https://www.softwareadvice.com/sms-marketing/wikipro-profile/) / WikiPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/wikipro-profile/) Reviews # WikiPro User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 23 reviews (70%) - 4 stars: 7 reviews (21%) - 3 stars: 3 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - Cost seemed a little high at first, especially since I wont use it much for a few months during each year. ## WikiPro customer reviews Showing reviews 1-25 of 33 (page 1). ### Great software - Overall rating: 4/5 - Reviewer: Aiqin J. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used other for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it a lot. Easy to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about it is Easy to use, friendly interface. #### Cons The least I like this software? Not much to complain --- ### Excellent solution - Overall rating: 5/5 - Reviewer: Wanda V. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered KBA signature through text sold me on it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just what I was looking for! user-friendly, quick , amazing product to contact your clients, send files and obtain signatures. #### Cons It is exactly what I was searching for. At first it needs Tutoring videos other than that is easy to navigate #### Reasons for choosing WikiPro Texting capabilities Price User friendly #### Reasons for switching to WikiPro After researching I found out they were not KBA approved --- ### User - Overall rating: 3/5 - Reviewer: Carey J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to find app and easy to communicate #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Easy to find the app👍Easy to communicate #### Cons Little conflicted to use , Can not find the conversation history . --- ### This App is user friendly - Overall rating: 5/5 - Reviewer: QIQI Y. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps me get my tax done #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to communicate; easy to reach professionals; efficient #### Cons It updates a little frequently. But 99% of the APP I liked it. --- ### I was shocked and impressed - Overall rating: 4/5 - Reviewer: Savannah S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I've been very impressed so far! I asked for a feature that was unavailable. Less than a month later they created it and took the time to email me personally about it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easy to use and our customers love it. I really like that it's the same number as our office number and not some weird number. I also like that there's automation, but we can also text customers back and forth if needed #### Cons I wish the document send and receive were encrypted, but this isn't an end of the world feature for us. #### Vendor response Thank you for the nice review. Please continue to provide all the feedbacks and we are working to improve our system constantly. As for document send, we added the passcode protection option. Please check it out. Replied February 2021 --- ### Great tool - Overall rating: 5/5 - Reviewer: Hong Y. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can easily use this useful app. It is very efficient to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenience! I like to use this app because it is simple and easy to handle. #### Cons I didn’t find some thing I like least so far. #### Reasons for choosing WikiPro It is easy to learn and very useful. --- ### SAFETY APP - Overall rating: 5/5 - Reviewer: Vivi G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. everything good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can protect my private information, reply very promptly #### Cons too expensive too bule too darker too small --- ### Remotely getting things done. - Overall rating: 4/5 - Reviewer: jack s. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The fact that i don't have to drive to the see my cpa to get my tax done. #### Cons the interface can use a better face. other than that. its pretty good. --- ### review as a user - Overall rating: 3/5 - Reviewer: zeyang r. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 10000+ employees - Product usage: Used other for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is a good software with communicate with clients. it has document esign which has stand it out, or there will be no differences with wechat #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros instant message and remote esign document #### Cons sometimes the app lost the history contents, and it does not pop up the message when there is actually new message --- ### So very helpful - Overall rating: 4/5 - Reviewer: Bert B. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Very glad I gave it a chance. Don't want to not use it for my business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Texting but the app lets me create them like Emailing. E-sign via texting E-pay via text Sending large, definable group text messages #### Cons Cost seemed a little high at first, especially since I wont use it much for a few months during each year. Learning app was very challenging & frustrating --- ### comunicacion express - Overall rating: 4/5 - Reviewer: Lisbeth G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Excelente, ya que es una plataforma de comunicación con la cual puedes enviar facturas y mensajes de texto comerciales #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Creo que es un excelente herramienta que ayuda a ahorrar tiempo y cuenta con buenas ventajas como el chatear con los clientes desde el teléfono fijo de tu empresa con facilidad, enviar rápidamente enlaces de pago y recordatorios. Cuenta con un precio asequible y excelentes funciones. #### Cons hasta el momento no le e encontrado ningún inconveniente #### Reasons for choosing WikiPro Porque tiene un precio asequible y es una excelente herramienta para comunicarse --- ### WikiPro is ideal for non technical users - Overall rating: 3/5 - Reviewer: Mike G. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros WikiPro has a user-friendly interface and is very versatile. It's set up and navigate, even for users who are less technically aware. #### Cons It can be laggy when working with large files and it has less community support that other similar products. #### Reasons for choosing WikiPro More focused on end user experience especially for business not technical users --- ### Awesome SMS Website Chat, Business Texting and Review Management Product with Affordable Pricing - Overall rating: 4/5 - Reviewer: Dave W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Easy to set up and simple to use. Allows me to receive additional Google, Facebook, Yelp reviews, gets me leads through text, and replies to user messages instantly using templates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WikiPro helps my business reach clients faster with business SMS. WikiPro text chat is much better than any browser chat widget because we can reply to the user at any time, even if they close the browser. WikiPro also makes it very easy to request reviews with an outbound text review outreach system, as well as monitor and respond to online reviews. There are other features such as text-to-pay, SMS appointment reminder, text to e-sign. I Highly recommended this multi-function business program. #### Cons The WikiPro mobile App lacks some of the features in the web app, though it's not a deal-breaker as I can use the web app on my phone. --- ### Reliable and effective - Overall rating: 5/5 - Reviewer: Carly M. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good, same functionality of other software but more reliable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, good Connection for video calls #### Cons Nothing this was a great alternative to teams --- ### "Best ever app for texting, sms for buisness" - Overall rating: 5/5 - Reviewer: Gurvinder K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All my problems and issues are gone with this awesome app. This app is very easy to use and professional too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First of all very user-friendly and easy-to-use interface. Great app for contacting all clients and sending files and others as well. Best tool for business. This tool help with tax also. This great and powerful tool comes with so many features. this helps me to search for my customer faster in my business. #### Cons According to me, it's the best tool in the market for business. I have never faced any issue regarding this. I recommend it to all. --- ### Impressive - Overall rating: 5/5 - Reviewer: Santiago F. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered WikiPro has made our lives easier. Selling is fun again. Requesting signatures, documents, photos has never been easier. I would recommend WikiPro to everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to use my office number as a texting number was very impressive. I was able to save money and time when collecting e-signatures. I don’t have to wait weeks to receive those important signatures to process policies. #### Cons I like everything about WikiPro. Easy to use and I live texting clients from out main office number. #### Reasons for switching to WikiPro E-signatures --- ### Handy app for tax and accounting tasks - Overall rating: 5/5 - Reviewer: Grace C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The app is fast and simple to use. It saves us time to collect client data and information It is convenient and provides instant messaging. Even our elderly clients can easily and instantly communicate with us. It allows e-sign via SMS both on the app or on regular text messaging. Clients can view their e-signed documents on phone. #### Cons It got stuck during e-sign if the document size is too large. For example, if the file has more than 10 pages. #### Vendor response Sometimes the signature got stuck because the PDF document is corrupt. There is no 10 page limit. Please contact wikipro support if you have issue signing a PDF document. Replied September 2020 --- ### Good - Overall rating: 5/5 - Reviewer: xi W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software Convenient, fast and easy to use， #### Cons l There is nothing wrong with this software, I think it works well --- ### Very good software - Overall rating: 5/5 - Reviewer: qiuyang f. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its a great app to use for my business!. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very easy to use.its full-features. #### Cons i can signed documents anytime anywhere.and I can send photo. --- ### WikiPro Review - Overall rating: 5/5 - Reviewer: zishun c. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great solutions for business to customer communication #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, love their text to landline feature, no app installation needed #### Cons hope it can build in more texting features for future. --- ### It will be a big deal in the future - Overall rating: 5/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is very different compared to other CPAs when utilizing Wikipro, it is very professional, organized, and efficient. Every CPA should consider using a powerful tool with so many great functions like wikipro. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software integrates esign & document management function to make the signing process much easier. Also I can have an unique channel to communicate with my CPA and I know my questions will be answered professionally. #### Cons In my opinion as software, there are always things can be improved and small bugs needs to be fixed. --- ### Good app - Overall rating: 5/5 - Reviewer: Joe L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros East to communicate with my accountant . #### Cons It is real simple and easy to use. Either the chat or the file transfer --- ### Un muy buen software a la hora de comunicarte con tus clientes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Su interfaz es extremadamente sencilla de utilizar y no requiere de muchos conocimientos previos. #### Cons No he tenido de momento problemas o conflictos, lo cual es un punto bastante positivo. --- ### time saving app! - Overall rating: 5/5 - Reviewer: hsueh c. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very prompt and convenient. great app for companies of any size. excellent customer service #### Cons photo & doc upload takes some time and unable to upload multiple at once #### Vendor response Thanks for your feedback. Actually we allow multiple files upload, you just need to click the buttons to upload more files. Replied September 2020 --- ### Ranch Estate Inc - Overall rating: 5/5 - Reviewer: jiangmin l. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very convenient to contact when I have questions #### Cons Should to post more informations on discovery ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/wikipro-profile/reviews/?page=2) --- WikiPro Reviews, Pros and Cons - 2026 Software Advice