The software is relatively easy to use and adopt from an end user experience perspective.

We had no such issues with our previous dialer. Maintenance is also a nightmare.

The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

Overall the software is very reliable and we have had very few issues. The few issues that we have had have been resolved quickly.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

Took me too long to finish and the page crushed, had to redo the whole thing.

From WFM to Gamification and OmniChannel solutions, Noble has their hat in the ring and works with their business user community to build out and offer relative solutions.

Noble  has been able to be nimble with the development of their platforms to support our business.

There is a good mix from them doing what Noble needs with what JM/SETF needs.

I don't think it will even exist in the future. Avoid it and get some other expensive product.

Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.

Overall experience is good. Front line is very knowledgeable.

Our experience has been good overall. Noble has been responsive to our needs.

I appreciate the systems ability to create what ever you want. Though that in itself can be a problem if you do not have a very clear understanding of what you want and how you want it to perform.

Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support.

The software is extremely flexible. You can make it do almost anything you want.

I appreciate knowing they are listening. I also appreciate the support we get from the Noble team.

Anything you would want to do with a dialer you can pretty much do with Noble. The collectors love it, after the initial shock of it.

I would recommend this dialer to anyone but I would warn of the sticker shock pricing.

Ease of use and customization when building items for users.

I like Harmony best, mostly with the Wallboard and Utilities. In Wallboard, you can see who is not on the phone.

The user interface is great. Some of the game functionality like duals were attractive.

Don't like incoming calls at the same time I am dialing out.

It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.

Was difficult at first to train staff, but once you get the rhythm it is smooth.

The software is user friendly. We loved that we were able to access the software from any device.

We no longer use this service. We were using it in a mortgage call center to manage leads and auto dial them as they came into our system.

My customer service rep has been extremely helpful, patient and always available.

Efficient, simple, effective. Great at helping agents bang out calls.

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

The automation has been great. We go online and it auto dials, texts and emails.

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

I love the ability to customize this application.

It has been a very easy transition and the experience has been great.

This savings helps offset the cost of Ricochet.

Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom.

I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system.

Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.

Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Sometimes it is difficult to use while multitasking with other systems in our office.

Solving issue of determining cost per acquisition.

Expensive, algorithim can get thrown off quickly, spam guru is iffy.

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

My overall experience with ricochet has been great.

By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.

US Dollar

Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.

LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Progressive Dialer

Call Routing

Text to Speech

Contact Management

Outbound Call Center

Lead Management

List Management

FCC Compliance

Survey/Poll Management

Compliance Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Queue Management

Multiple Scripts

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Real-Time Chat

Manual Dialer

FTC Compliance

Reporting/Analytics

Call Monitoring

Campaign Management

Callback Scheduling

Call List Management

Multi-Channel Communication

Email Management

Reporting & Statistics

Interaction Tracking

Two-Way Audio & Video

SMS Messaging

Mobile Access

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

Alvaria CX Suite

In Person

Live Online

Documentation

Videos

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.


Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.


Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes.Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.



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