Thank you so much, Osama for your very kind words! We are so pleased to hear that you are enjoying using Semble and that you find it to be a progressive and dynamic system with great potential! The team and myself are very glad to hear that with the help of Semble, you are able to easily send clinic letters straight after each consultation, avoiding typing and proofreading. Also, I will make sure to send over the lovely feedback you have left about Alex and Nahia. The Semble support team love working with all our wonderful clients and they will be so happy to hear that you enjoy their support! Please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Domingos, thank you ever so much for the fantastic review! We are so very pleased to hear that you found Semble easy to implement into your business and that it fits your clinical and admin needs so well! Scheduling, online booking, website integration as well as analytics and coding are key to the success of any medical clinic and we are happy to hear that you are able to do all these things via Semble with ease. With regards to consultations; that section is going through some changes as we speak and those items will certainly be addressed. However, we would really like to get some more detail about what you are looking for so I will make sure to ask your account manager to get in touch with you about this. In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Dolores, we very much appreciate you taking the time to leave us this lovely review, thank you so much! Medical practices like the your own are very busy and have little time to spend on setting up systems, so we are very happy to hear that you found Heydoc easy to use and set-up. Our Microsoft integration is very popular and I am glad that you love it too! We would love to get in touch with you about the features you feel need improving. I will make sure that someone from the product is in touch with you about these. In the meantime please get in touch with us if you have any further feedback at all, or have a look at our Help Centre for videos and step-by-step guides if you wish: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Thank you very much, Sue, for your kind words! We are so happy to hear that having Heydoc onboard makes life easier for yourself and your team. I am also glad to hear that you find the Support to be very efficient! I'll definitely let the team know. I will make sure that someone is in touch with you about the email and invoice issue you mention so we can help sort that for you. In the meantime, please do not hesitate to get in touch should you have any questions, (we love hearing from you!) or have a look at our Help Centre: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Greg, thank you ever so much for the wonderful review! We are so very pleased to hear that the integration of Heydoc into your business was seamless and that you feel Heydoc is a powerful, yet user-friendly tool. Tracking and managing patient and medical data easily is such an important part of running a clinical practice, so we are very happy to hear that you are now able to do this with ease! Please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Jayne, thank you ever so much for taking some time to leave us such a lovely review! We understand how busy medical practices like the one you run are and that optimising processes is so important, so we are delighted to hear that you feel Heydoc is so easy to use and that it has indeed streamlined your workload! I will definitely make sure that your feedback regarding calling Heydoc directly rather than emailing is heard. I will be in touch with the relevant people about this for you without delay. In the mean time, please do feel free to get in touch if you have any questions, or have a look at our Help Centre for step-by-step guides or videos: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Thank you very much, Mark, for your kind words! We are so happy to hear that you think Heydoc is fantastic! I am also delighted to hear that the Heydoc induction was quick and that you have enjoyed working with the team! I'll definitely pass on your lovely words. I am pleased to hear that the team was accommodating in terms of filtering back feedback to the relevant persons. Your suggestions and ideas are so important to us. I will make sure to personally follow-up internally on this for you too. In the meantime, please do not hesitate to get in touch should you have any questions, (we love hearing from you!) or have a look at our Help Centre: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Neil, thank you for such a delightful review! We are thrilled to hear that you feel Heydoc is excellent and that it provides all features you require in one easy menu. I am also glad to hear that any issues you experienced early on were addressed in a timely fashion, supporting our clients in the best way possible is extremely to important to us! In-built voice recognition is definitely something we are looking at. However, I will make sure someone is in touch with you to discuss workarounds and other options that can be looked into in the meantime. We love hearing from you, so please do not hesitate to get in touch should you have any questions or have a look at our Help Centre if you prefer: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Aileen, thank you for taking the time to leave us such a lovely review! We are very pleased that you felt that your Heydoc induction and support were excellent, this is wonderful to hear. I will make sure to pass this feedback onto the relevant persons. With regards to your point around appointment availability, this is indeed something we are looking at enhancing. Someone from the product team will get in touch with you to make sure we understand all your requirements around this. We do love hearing from you, so please do feel free to get in touch if you have any questions, or have a look at our Help Centre: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success

Julie, thank you ever so much for the lovely review! We are so very happy to hear that you are enjoying the customer service and onboarding experience while you get things up and running. Scheduling, online booking, website integration as well as analytics and coding are key to the success of any medical clinic and we are happy to hear that you are able to do all these things via Semble with ease. With regards to the payment system feature that you mention, this is indeed a feature that we are looking at adding in the future and is very important to us too. We would really like to get some more detail about what you are looking for so I will make sure to ask your account manager to get in touch with you about this. In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success