

Semble Software
About Semble
Semble Pricing
Semble does offer a free trial to the system.
Starting price:
£69.00 per month
Free trial:
Available
Free version:
Not Available
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Semble User Reviews
OVERALL RATING
Showing 10 reviews
Osama
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
July 2022
Semble is a progressive and dynamic system with great potential.
Amazing customer support, especially [SENSITIVE CONTENT]
Pros
Easy to send clinic letters straight after each consultation, avoiding typing and proofreading.
Cons
Patients are unable to access their results on the system, would be great to set up patients results portal!

Response from Heydoc
Thank you so much, Osama for your very kind words! We are so pleased to hear that you are enjoying using Semble and that you find it to be a progressive and dynamic system with great potential! The team and myself are very glad to hear that with the help of Semble, you are able to easily send clinic letters straight after each consultation, avoiding typing and proofreading. Also, I will make sure to send over the lovely feedback you have left about Alex and Nahia. The Semble support team love working with all our wonderful clients and they will be so happy to hear that you enjoy their support! Please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied July 2022
Domingos
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
July 2022
Oval Medical Centre
Samble allows me to control all company activities. With one software I can control Schedules, Income, Medical records, etc.
Pros
Scheduling, integration with Website and Analytics/Reports
Cons
I feel that the consultation template (type of questions) can be improved aiming to save Physicians time during the examination. E.g (Recall Option) Analytics should permit users to navigate back and forward on dates.
Reasons for choosing Semble
HeyDoc/Samble better fit for our needs, Easy to implement and customize
Reasons for switching to Semble
Coding of Diseases

Response from Heydoc
Domingos, thank you ever so much for the fantastic review! We are so very pleased to hear that you found Semble easy to implement into your business and that it fits your clinical and admin needs so well! Scheduling, online booking, website integration as well as analytics and coding are key to the success of any medical clinic and we are happy to hear that you are able to do all these things via Semble with ease. With regards to consultations; that section is going through some changes as we speak and those items will certainly be addressed. However, we would really like to get some more detail about what you are looking for so I will make sure to ask your account manager to get in touch with you about this. In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied August 2022
Dolores
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 6 months
Review Source: Capterra
March 2022
Heydoc
Pros
Heydoc has a modern and clean setup and easy to use software. The Heydoc and Microsoft integration is very good and helpful when you need to complete forms.
Cons
The 'Letter' tab does not allow you to add letter head with logo easily. Auto-correct, punctuation, etc is not integrated in the letter tab as you would have on a normal word document.
Reasons for switching to Semble
DGL is a good system although now dated.

Response from Heydoc
Dolores, we very much appreciate you taking the time to leave us this lovely review, thank you so much! Medical practices like the your own are very busy and have little time to spend on setting up systems, so we are very happy to hear that you found Heydoc easy to use and set-up. Our Microsoft integration is very popular and I am glad that you love it too! We would love to get in touch with you about the features you feel need improving. I will make sure that someone from the product is in touch with you about these. In the meantime please get in touch with us if you have any further feedback at all, or have a look at our Help Centre for videos and step-by-step guides if you wish: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
sue
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
April 2022
Life is so easy with Heydoc onboard
Very nice and simple to use customer support 100%
Pros
Able to take card payments linking documents to emails and many more
Cons
struggling with some emails being received by recipients payments showing on invoices that have been paid to our doctors billing service as they don't use Heydoc

Response from Heydoc
Thank you very much, Sue, for your kind words! We are so happy to hear that having Heydoc onboard makes life easier for yourself and your team. I am also glad to hear that you find the Support to be very efficient! I'll definitely let the team know. I will make sure that someone is in touch with you about the email and invoice issue you mention so we can help sort that for you. In the meantime, please do not hesitate to get in touch should you have any questions, (we love hearing from you!) or have a look at our Help Centre: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
Greg
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
April 2022
HeyDoc - integral to the management of our clinical practice.
Tracking and managing large volumes of patient and clinic data.
Pros
Heydoc is a powerful practice management solution that allows seamless tracking of patient details, appointments, scheduling and clinical information, including practitioner and patient communication.
Cons
Integration to our business was seamless.
Reasons for choosing Semble
Heydoc was a more user-friendly yet detailed package.

Response from Heydoc
Greg, thank you ever so much for the wonderful review! We are so very pleased to hear that the integration of Heydoc into your business was seamless and that you feel Heydoc is a powerful, yet user-friendly tool. Tracking and managing patient and medical data easily is such an important part of running a clinical practice, so we are very happy to hear that you are now able to do this with ease! Please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
jayne
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source: Capterra
March 2022
just the job
from the first day, it has streamlined our workload. it has made making appointments and building clinics so much easier.
Pros
I like how simple it is to use, once it is all set up.
Cons
that you are unable to just speak to a person. Granted if you put an email through to someone you do get a reply but I like to speak to a person when I have an issue.
Reasons for switching to Semble
We wanted something more up-to-date, more in line with our brand.

Response from Heydoc
Jayne, thank you ever so much for taking some time to leave us such a lovely review! We understand how busy medical practices like the one you run are and that optimising processes is so important, so we are delighted to hear that you feel Heydoc is so easy to use and that it has indeed streamlined your workload! I will definitely make sure that your feedback regarding calling Heydoc directly rather than emailing is heard. I will be in touch with the relevant people about this for you without delay. In the mean time, please do feel free to get in touch if you have any questions, or have a look at our Help Centre for step-by-step guides or videos: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
Mark
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
March 2022
Heydoc - Clinic Management Systems as they should be
Fantastic. How clinic management systems should be.
Pros
I could immediately see how the product would map to our clinic type and to our workflows. Implementation was a breeze. Everyone I have met at Heydoc is delightful!
Cons
Some of the pick fields (that feel like they should be editable) are fixed; however, the onboarding team were very willing to take that back to the developers to have a look at. If it could be tailored more to the specific type of clinical practice (because not all elements are relevant across their target market of clinics), it would be even better!

Response from Heydoc
Thank you very much, Mark, for your kind words! We are so happy to hear that you think Heydoc is fantastic! I am also delighted to hear that the Heydoc induction was quick and that you have enjoyed working with the team! I'll definitely pass on your lovely words. I am pleased to hear that the team was accommodating in terms of filtering back feedback to the relevant persons. Your suggestions and ideas are so important to us. I will make sure to personally follow-up internally on this for you too. In the meantime, please do not hesitate to get in touch should you have any questions, (we love hearing from you!) or have a look at our Help Centre: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
Neil
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
March 2022
HeyDoc
Excellent - there have been some teething problems but these have been addressed in a timely fashion
Pros
Integrated features all in one easy menu - e.g. patient details/ video calling in addition to ease of making edits and making the software bespoke for clinic use.
Cons
In built voice recognition software for letters.

Response from Heydoc
Neil, thank you for such a delightful review! We are thrilled to hear that you feel Heydoc is excellent and that it provides all features you require in one easy menu. I am also glad to hear that any issues you experienced early on were addressed in a timely fashion, supporting our clients in the best way possible is extremely to important to us! In-built voice recognition is definitely something we are looking at. However, I will make sure someone is in touch with you to discuss workarounds and other options that can be looked into in the meantime. We love hearing from you, so please do not hesitate to get in touch should you have any questions or have a look at our Help Centre if you prefer: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
Aileen
Company size: 1 employee
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
April 2022
Heydoc review
Excellent induction and support
Pros
It’s very intuitive to use. I am happy with the functionality
Cons
The appointment availability could be easier to set up and review
Reasons for choosing Semble
The ability to personalise consultation templates

Response from Heydoc
Aileen, thank you for taking the time to leave us such a lovely review! We are very pleased that you felt that your Heydoc induction and support were excellent, this is wonderful to hear. I will make sure to pass this feedback onto the relevant persons. With regards to your point around appointment availability, this is indeed something we are looking at enhancing. Someone from the product team will get in touch with you to make sure we understand all your requirements around this. We do love hearing from you, so please do feel free to get in touch if you have any questions, or have a look at our Help Centre: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied May 2022
Julie
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 6 months
Review Source: Capterra
August 2022
Customer Service Spot on
Like any new software it takes time for new users to understand the processes, however the customer service is very pro active, calm and helpful.
Pros
Only just started using the software but the customer service is very efficient whilst new users get to grips.
Cons
I would like to see a payment system that allows in person payments and is integral to Semble.

Response from Heydoc
Julie, thank you ever so much for the lovely review! We are so very happy to hear that you are enjoying the customer service and onboarding experience while you get things up and running. Scheduling, online booking, website integration as well as analytics and coding are key to the success of any medical clinic and we are happy to hear that you are able to do all these things via Semble with ease. With regards to the payment system feature that you mention, this is indeed a feature that we are looking at adding in the future and is very important to us too. We would really like to get some more detail about what you are looking for so I will make sure to ask your account manager to get in touch with you about this. In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk Kind regards, Jessica Magri Head of Customer Success
Replied August 2022