MedBridge
About MedBridge
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Most Helpful Reviews for MedBridge
1 - 5 of 15 Reviews
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
MedBridge for Physical Therapy
The videos help to ensure you are performing as recommended.
CONSIt moves through the exercises faster than it actually takes to perform them.
Vendor Response
Thank you for the review. Please let us know if we can help out in anyway.
Replied November 2023
Jill
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed July 2022
Medbridge for building HEP
Most of my active senior patients like the paper/ hardcopy of their program over the use of logging in but it is a nice feature to have access to. Setting your "Favorites" is a time saving feature. One Access code can be opened and modified by multiple care providers.
CONSFilling out the details such as reps, sets etc can be tedious for each exercise. Copying the text into patient chart does not just bring in the titles of each exercise instead it copies all the details : sets/reps/ hold time/ x per day for each exercise . This makes chart review more "messy" than it needs to be. I would prefer to open medbridge one time at the start of my day vs it closing out and needing to log back in multiple times. I am unable to save username and password for quick access
Vendor Response
Thank you for letting us know about your experience using MedBridge. If your version of MedBridge is integrated with the EMR system your clinic uses, there may be some specific requirements we have to follow in order make sure all relevant data is in both places. If you'd like to provide more details, please contact our Support team at support@medbridgeed.com or by calling 206-822-6116 M-F, 4am to 6pm Pacific Time. The team can do some digging and find out if this behavior is by design. We will also pass on your feedback about the security timeout, which requires you to log back in multiple times.
Replied July 2022
Todd
Medical Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2022
Log out annoyance
Decent pictures. Intermittently good CEUs.
CONSStupid, Stupid, Stupid constant log outs. Make a home program, walk out into gym and start working with patient to make sure program is appropriate and boom, you are logged out and program is gone. Are we really so concerned that someone might print an unauthorized picture of a wall squat that we make the program obscenely annoying on an hourly basis. I log into medbridge more often than all other software I use put together.
Vendor Response
Thank you for your feedback! We are glad you find the CEU courses a valuable resource, though we're sorry to hear you are dissatisfied with your experience with the home exercise program. We have tried to find a balance between security and convenience and in order to maintain security standards for HIPAA/HITRUST compliance, we do automatically log users out after 30 minutes of inactivity. We hear you and will be sure to share your feedback with the appropriate teams.
Replied July 2022
Jill
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2022
MedBridge for Therapy
Good overall, mislead initially with price guarantee. "Fine print" that was never shared with our group.
PROSHEP for Patients, Patient Education, Ability to customize
CONSInability to speak with a representative easily. Things that should take one day to resolve with a phone call take weeks due to missed calls, slow email responses. Some things are easier to explain over the phone.
Reason for choosing MedBridge
Other users positive reviews
Reasons for switching to MedBridge
We liked the features that MedBridge had to offer
Vendor Response
Thanks for your feedback about your difficulty getting a hold of someone. There are times when we experience above average call volumes which impacts our ability to answer calls immediately or return voicemails as quickly as we aim for. We have shared your feedback with our Manager of Support to make sure they can take any necessary steps to ensure a positive experience.
Replied May 2022
Kristen
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Medbridge - highly recommended
From the user friendliness to the quality of continuing education courses to the customer service, Medbridge is, overall l, a phenomenal website that is well worth the money.
PROSMedbridge allows me to quickly and easily make and save home exercise programs. It also has thousands of hours of high quality continuing education classes on a wide variety of topics. Medbridge is a phenomenal site that makes my job easier. It is relatively pricy, but it's definitely worth it. I will always be a subscriber as long as I'm a practicing physical therapist.
CONSMy only complaint about the software is that the home exercise database doesn't always have the exact exercise I want to give my patient, and it is somewhat challenging to modify exercise instructions on the site.
Vendor Response
Thank you for the feedback. We will share your complaint with our team. Please reach out if you have any questions or concerns, we are happy to assist.
Replied October 2022