--- title: "Mend.io Software Reviews, Demo & Pricing - 2026" description: "Review of Mend.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/telemedicine/mend-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / Mend.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/mend-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/mend-profile/alternatives/) # Mend.io Review Custom quote 1 plan Wondering if Mend.io is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Mend.io 4.6 [(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About Mend.io Launch your Behavioral Health Telemedicine program today. Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. Wondering if Mend.io is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. ## Mend.io User Interface ## Popular Mend.io Alternatives Main Product Mend.io 4.6 [(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.51Value for money - 4.60Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Doxy.me](https://www.softwareadvice.com/telemedicine/doxy-me-profile/) 4.6 [(1227)](https://www.softwareadvice.com/telemedicine/doxy-me-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.83Value for money - 4.53Customer support - 4.58Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) 4.7 [(969)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.59Value for money - 4.74Customer support - 4.48Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) 4.4 [(1051)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.26Value for money - 4.39Customer support - 4.13Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/) 4.0 [(7)](https://www.softwareadvice.com/mental-health/advancedmd-profile/#reviews) Ratings Breakdown - 3.43Ease of use - 3.0Value for money - 3.0Customer support - 3.43Functionality Pricing Starting at $0.01 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price ## Mend.io Pros and Cons We analyzed 920 verified reviews for Mend.io to find out what actual users really think. Select to learn more Simple And Intuitive Experience Mend offers a user-friendly interface that makes it easy to access and navigate healthcare services. Users consistently mention the straightforward setup, clear instructions, and quick process, making it convenient for both patients and providers to use the platform efficiently. Responsive And Caring Assistance Mend's customer support is frequently described as helpful, kind, and quick to resolve issues. Users value the accessible support channels, professional service, and the willingness of representatives to guide them through problems, enhancing the overall experience with the platform. Comprehensive Virtual Care Options The platform connects users with knowledgeable and attentive healthcare providers who offer thorough consultations, practical advice, and compassionate care. Patients appreciate the ability to receive timely medical attention, manage prescriptions, and address health concerns without needing to visit a clinic in person. Frequent Connectivity Disruptions Users experience regular connection problems, including dropped calls, poor audio or video quality, and delays in joining sessions. These issues are often linked to internet strength but can disrupt appointments and make it difficult to maintain consistent communication with patients. Complex And Inconsistent Scheduling Scheduling appointments can be cumbersome, with users reporting multiple steps, slow loading times, and issues syncing with calendars or EHR systems. Frequent reminders, confusing notifications, and difficulties with recurring or editing appointments add to the frustration for both patients and providers. Challenges With Patient Management Managing patient profiles and interactions is often time-consuming, requiring manual data entry and frequent navigation between systems. Users note difficulties with patient onboarding, communication, and troubleshooting, especially for less tech-savvy or elderly patients, leading to inefficiencies and occasional errors. ## Mend.io Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Mend.io Features - Popular features found in Telemedicine Appointment Management Billing & Invoicing Charting Confirmations/Reminders E-Prescribing HIPAA Compliant Multi-Provider Practice Online Forms Payment Processing Practice Management Self Service Portal Video Conferencing - More features of Mend.io Access Controls/Permissions Activity Dashboard Alerts/Notifications API Appointment Scheduling Calendar Management Chat/Messaging Customizable Branding Customizable Forms Document Management Email Reminders File Sharing For Medical Purposes Live Chat Medical Billing Mobile Access Multi-Location One-to-One Messaging Real-Time Reporting Reminders Remote Treatment Planning Reporting/Analytics Reporting & Statistics Scheduling Surveys & Feedback Third-Party Integrations Two-Way Audio & Video Virtual Waiting Room ## Mend.io Integrations Jenkins Integration rated undefined from -1 review TeamCity Integration rated undefined from -1 review Bitbucket Integration rated undefined from -1 review Axonius Integration rated undefined from -1 review ## Mend.io User Reviews ## Mend.io customer ratings - Overall rating: 4.6/5 - Total reviews: 920 ### Rating distribution - 5 stars: 673 reviews (73%) - 4 stars: 170 reviews (18%) - 3 stars: 47 reviews (5%) - 2 stars: 20 reviews (2%) - 1 star: 10 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### First time using this - Overall rating: 5/5 - Reviewer: Jose J L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered So far I have a positive experience but I havent used it at all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it was easy to use, I got text and email links for a video call so I got options to use #### Cons Its a very bright display I dont know If a "dark mode" is available but it would help --- ### Mend counseling really helps - Overall rating: 5/5 - Reviewer: Kristen R. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Plesant and effective. Not much more to say #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy.to use. Secure. Allows me to meet from the comfort of my home. #### Cons Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing. #### Reasons for switching to Mend.io The Office made the switch so if i wanted to meet with my counselor this is what we use --- ### Good product - Overall rating: 5/5 - Reviewer: Bethany D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well. #### Cons You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country. --- ### Mend - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results. #### Cons The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once. #### Reasons for switching to Mend.io I made sure to switch to Zoom because it's completely free no matter what, and since then I haven't used Mend because we already got to go over my results where he could show me what's going on with my back. Mean while I was grateful for mend because it was simple to be able to see my own X-rays so that we can figure out the next step of where to go from here. #### Vendor response Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month. Replied July 2020 --- ### Mend Review - Overall rating: 5/5 - Reviewer: Jaden P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic. #### Cons No cons- recognized at this time- we have been using the program for many years and the connections are better. --- ### [sensitive content hidden] thank you - Overall rating: 5/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I just wanted to compliment my teacher and counselor [sensitive content hidden] for all support and time that she has taken to help guide me in a positive direction and sharing the tools that I saw obviously needed to make it through this sobriety. She has been very lenient and persistent at the same time teaching me responsibility and consequences due to my actions. I’m very thankful for this support group and most of all [sensitive content hidden]. I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers. #### Cons Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that --- ### Experience with Mend - Overall rating: 5/5 - Reviewer: Angela R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments. #### Cons Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome. --- ### Mend is a Life-Saver - Overall rating: 5/5 - Reviewer: Alexandra H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has been amazing for me to keep attending my mental health appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability. I wouldn't be able to attend my mental health appointments without Mend. #### Cons I've been using Mend to attend my weekly therapy appointments for 4 years and I have no complaints so far. --- ### Great service - Overall rating: 5/5 - Reviewer: Tiffany H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great except the audio and video delays. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was able to see as well as here and understand more #### Cons The lag in audio n video feed was slightly off --- ### Incredible listener , incredible advice - Overall rating: 5/5 - Reviewer: Evan G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] really listened, and that meant a lot to me.. I’ve been holding onto past traumas, and I feel he’s perfect for me to open up to. It just depends on pricing because I’m really struggling financially. #### Cons [sensitive content hidden] listened to me, and complimented me on my level of awareness, willingness to open up , and he is going to try everything to figure out a way for me to take classes without it hurting my pockets.. 10 out of 5 stars for him! --- Showing 1 - 10 of 920 Reviews [See All Reviews](https://www.softwareadvice.com/medical/mend-profile/reviews/) ## Mend.io Popular Comparisons [Doxy.me vs Mend.io](https://www.softwareadvice.com/telemedicine/doxy-me-profile/vs/mend/)[TherapyNotes, LLC vs Mend.io](https://www.softwareadvice.com/medical/mend-profile/vs/therapynotes/)[TheraNest vs Mend.io](https://www.softwareadvice.com/medical/mend-profile/vs/theranest/)[Carepatron vs Mend.io](https://www.softwareadvice.com/medical/care-patron-profile/vs/mend/)[SimplePractice vs Mend.io](https://www.softwareadvice.com/medical/mend-profile/vs/simplepractice/)[Teladoc Health vs Mend.io](https://www.softwareadvice.com/medical/mend-profile/vs/teladoc/) [Compare All Alternatives](https://www.softwareadvice.com/medical/mend-profile/alternatives/) ## Other Top Recommended Telemedicine Software [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (153) Recently recommended **10** times [AdvancedMD Telemedicine](https://www.softwareadvice.com/product/85313-advancedmd-advancedemr/) **3.0** (1) Recently recommended **7** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **5** times [SecureVideo](https://www.softwareadvice.com/telemedicine/securevideo-profile/) **4.8** (26) Recently recommended **5** times Stuck Between Options? 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