Sonder

RATING:

4.7

(3)
Overview

About Sonder

Support made simple. We make it easy for your people to get the wellbeing and safety support they need, when and how they need it. Sonder goes beyond standard employee care. Our complete employee care platform offers unified medical advice, safety assistance, and mental health support under one roof. Our 24/7 platform empowers employees to seek help early and often, boasting a 40% average usage rate (20x the industry standard). Protect everyone, everywhere: Remote worker safety: Real-time alerts & self-managed tools keep them informed & supported. Fast access to specialists: Skip wait times with live chat responses in 15 seconds or less from nurses, psychologists & social workers. Get ahead of risks: Mitigate psychosocial risks by identifying & addressing challenge...

Sonder Pricing

https://www.sonder.io/pricing/

Free trial: 

Not Available

Free version: 

Not Available

The complete employee care platform for modern people leaders
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Sonder Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Sonder

3 Reviews

Mystique

Retail, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

Thank you Sonder

Excellent! It is great to have an external business provider who feels invested in my business.

PROS

Sonder is able to provide support to our internal employees. Ensuring a safe environment that is available to all. This has been instrumental in the productivity of our people leadership team, allowing them a platform of recommendations.

CONS

The infrequency of data coming through.

Jo

Renewables & Environment, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Much more than an EAP

Excellent. Highly recommend the Sonder team and service.

PROS

Sonder provides both a push and a pull service to our Team Members. The alerts are great to keep emerging and topical issues top of mind, and the ease of access for specific support on an individual basis via chat, call and online articles is fantastic.

CONS

While the location services are great, when I was on holiday in the UK from Australia I got all of the local UK alerts (very helpful) but I did miss alerts on things happening at home which made it difficult to know if there were any risks for my family or my colleagues to be aware of.

Reasons for switching to Sonder

I wanted a more comprehensive benefit for our Team Members that didn't just provide reactive support, but also proactive safety and well being offerings.

Phil

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Practical, tech-enabled support for our team

A strong and mature professional relationship. Sonder have listened and added additional support functionality through data reporting to help us better manage risk. Both Team Members and our executive / board have positive impressions of the value and benefits of the Sonder product and relationship

PROS

Technology lead support that is enabled and backed up by real people with expertise and customer-focused mindset

CONS

The responder network aspect was different to our initial expectations