--- title: "Spruce Health Software Reviews, Demo & Pricing - 2026" description: "Review of Spruce Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/telemedicine/spruce-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [HIPAA Compliance Software](https://www.softwareadvice.com/hipaa-compliance/) / Spruce Health Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/182932-Spruce/reviews/)[Alternatives](https://www.softwareadvice.com/product/182932-Spruce/alternatives/) # Spruce Health Review From $24-$49/month Free trial 2 plans Wondering if Spruce Health is right for your organization? Our HIPAA Compliance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Spruce Health 4.4 [(34)](https://www.softwareadvice.com/product/182932-Spruce/reviews/) Pricing Starting at $24.00 per user per month ### About Spruce Health Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com. Do you work for Spruce Health? [Manage this product listing](https://www.g2.com/products/spruce-health/claim_requests/new?auto=true) Wondering if Spruce Health is right for your organization? Our HIPAA Compliance Software selection experts can help you in 15 minutes or less. ## Spruce Health User Interface ## Popular Spruce Health Alternatives Main Product Spruce Health 4.4 [(34)](https://www.softwareadvice.com/product/182932-Spruce/reviews/) Ratings Breakdown - 4.24Ease of use - 4.32Value for money - 4.0Customer support - 4.26Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) 4.4 [(1052)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.25Value for money - 4.38Customer support - 4.12Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) 4.6 [(2827)](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.30Value for money - 4.38Customer support - 4.34Functionality Pricing Starting at $49.00 per month Get Price ## Spruce Health Pricing and Plans Starting price: $24.00 per month Free Trial Free Version Basic $24.00 per user, per month No plan information available Communicator $49.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Spruce Health Features - Popular features found in HIPAA Compliance Audit Management Compliance Tracking Policy Training Risk Management - More features of Spruce Health Access Controls/Permissions Activity Dashboard Activity Tracking AI Text Summarization Alerts/Notifications API Appointment Scheduling Archiving & Retention Automated Attendant Automated Attendants Autonomous Task Execution Autoresponders Batch Communications Call Conferencing Caller ID Caller Profiles Call List Management Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Screening Call Tagging Call Tracking Call Transcription Call Transfer Campaign Analytics Care Plan Management Chat/Messaging Collaboration Tools Communication Management Compliance Compliance Management Computer Telephony Integration Conference Calls Conference Transcripts Conferencing Confirmations/Reminders Contact Database Contact Management Conversation Intelligence Cross-system Integration Customer Database Customer History Customizable Caller ID Customizable Reports Data Import/Export Documentation EHR Integration Electronic Faxes Electronic Payments Email Reminders Employee Directory Event Triggered Actions Fax Management File Sharing For Group Therapy For Healthcare For Medical Purposes Group Messaging Health Record Access HIPAA Compliance HIPAA Compliant Hold Music Inbound Identification Inbox Management Initial Assessments Instant Messaging Interaction Tracking Interoperability Lead Capture Live Chat Local Phone Numbers Medical Billing Messaging Mobile Access Mobile Alerts Monitoring Multi-Campaign Multi-Channel Call Attribution Multi-Channel Communication Multi-Channel Coverage Multi-Language Multi-Location Multiple User Accounts Multi-Provider Practice Multi-User Collaboration Native VoIP On-Demand Communications On-Demand Recording One-to-One Messaging Online Voice Transmission Patient Communications Patient Education Patient Engagement Patient Portal PBX systems, VoIP Softphone Performance and Reliability Performance Metrics Personalization Phone Calls Port Existing Numbers Privacy, Security, and Compliance Queue Management Recording Regulatory Compliance Remote Treatment Planning Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduled Recording Scheduling Secure Messaging Security and Authorization Self Service Portal Single Sign On SMS Messaging Software Pairing Spam Blocker Telemedicine Teletherapy Template Management Text to Speech Therapy Notes Third-Party Integrations Treatment Planning Trend Analysis Two-Way Audio & Video Unified Communications Video Calls Video Conferencing Video Support Virtual Voicemail Voice Mail Voicemail to SMS Voicemail Transcription VoIP VoIP Connection VOiP Number Workflow Management ## Spruce Health Integrations Elation Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review athenaOne Integration rated undefined from -1 review DrChrono Integration rated undefined from -1 review Keragon Integration rated undefined from -1 review ChronicCareIQ Integration rated undefined from -1 review ## Spruce Health User Reviews ## Spruce Health customer ratings - Overall rating: 4.4/5 - Total reviews: 34 ### Rating distribution - 5 stars: 24 reviews (71%) - 4 stars: 6 reviews (18%) - 3 stars: 0 reviews (0%) - 2 stars: 3 reviews (9%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.3/5 - Customer support: 4/5 - Functionality: 4.3/5 --- ### Overall Satisfied With Program - Overall rating: 4/5 - Reviewer: Julie L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has completed its intended tasks. I did come to Spruce from different software that had better search features integrated. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice. It works as intended. #### Cons Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out. I wish there was an easy way to search the messages and files received. --- ### Helpful for Private Practice Communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Using Spruce has made it easier to manage messaging with my clients and communicate when I am not able to respond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can send automated message replies such as out of office responses. #### Cons I cannot identify any cons at this time. #### Reasons for switching to Spruce Health I needed the ability to send automated replies. --- ### Not for small businesses - Overall rating: 1/5 - Reviewer: Shay H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered The company only communicates through email and each time you reply, you may be emailing with someone different. When I asked for specific training as a new customer, they told me they did not have specific training videos, nor did they have the time to work individually with small companies. The free trial was a waste of time because you could not use features without being signed up. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like that they were Healthcare focused. #### Cons Very confusing to start - no personal connection or onboarding that is not in a group setting. They say they do not have the manpower to work with small businesses. They do not offer 24-hour help. #### Reasons for choosing Spruce Health In the end, I did not choose it. I thought I would due to reviews. --- ### Very Helpful Customer Service and Great App - Overall rating: 4/5 - Reviewer: Josephine H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to receives calls and texts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The app is easy to navigate, the customer service is prompt and friendly, and clients have been able to reach me thus far. #### Cons I wish porting a number didn't take so long. We have had a lot of interruptions during our wait. #### Reasons for choosing Spruce Health The customer service, the app is easy to use and the ability to connect with clients. #### Reasons for switching to Spruce Health We were using Google Voice and they don't offer customer service. My phone stopped receiving messages for some reason, and after months of trying to figure it out we could not. --- ### Great for private practice - Overall rating: 5/5 - Reviewer: Tara C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use spruce for our private practice and love the ease of which I can communicate with clients in multiple ways. Spruce offers calling, text, fax and I like doing it all from the app. It makes working virtually very easy while still remaining in contact with our clients. We can do everything I need to do and the price is fair as we only need two log ins. #### Cons I archive all of our conversations and wish I could filter through those easier to find past conversations --- ### No support at all, just a robot. - Overall rating: 2/5 - Reviewer: Jairo B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I wanted to keep the service, but not with my main company numbers since we were not able to see caller's ID, so I want to port out the numbers I brought, they are ready to be ported out to a better service, but there is no human that can help with that, so my company numbers are stuck with the robot. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was easy to start using it. It looks nice. The faxes were being sent and had feedback about it. #### Cons You have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number. It doesn't show the caller's ID, it shows your own spruce number as the caller. The support is horrible, is only a robot that never gives the appropriate support. I think I got to chat with a human when I was inquiring about the service, and it took time, I had to deal with the robot first. #### Reasons for choosing Spruce Health It seemed to be one of the preferred by Health Services Providers, but, it is a nightmare to find a real human to chat. #### Reasons for switching to Spruce Health Faxing at RingRX was not working properly, the calls got dropped after a few minutes. --- ### Simple platform with limited bells and whistles - Overall rating: 4/5 - Reviewer: Christine B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Getting online with my practitioner for an appointment was quick and easy; the audio video system worked well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Platform was easy to set up from the client perspective without a lot of extraneous bells and whistles to get confused about. #### Cons Platform does not make it easy to contact a practitioner outside of a scheduled appointment, so cancellations have to happen outside of the platform. --- ### Spruce- The all in one online suboxone treatment. - Overall rating: 5/5 - Reviewer: Mitchell C. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spruce made it very easy for me to sign up, schedule, and follow through with my health plan. It was extremely convenient to download and get started within minutes. I recall being able to schedule an appointment for the same day that I signed up and downloaded the app. I believe I had my medicine within 5 or 6 hours or initially trying to schedule an appointment, which to me was just incredible and extremely convenient. This app was very impressive. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of access to all the information I needed. How easy it was to direct message with my doctor and get any support that I needed. I also remember it being extremely quick. I was able to get same day medicine. It's also very nice because you can message your doctor at any given time, even outside of your scheduled appointment times. If you can't get in touch with them, there is a support team who will message you back and help all they can. I was very impressed with this app. #### Cons There is nothing I found that I did not like about the app. --- ### 10 out of 10 - Overall rating: 5/5 - Reviewer: Jessica T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered From the system to the services provided to our tenants, it's all been fantastic! We have no complaints from our office or residents who schedule services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service is exceptional. We are able to view anything that's been scheduled and we also get notifications. #### Cons There is nothing I have come across as of yet. The process is seamless and easy to use and understand. --- ### Spruce Update is a Disaster - Overall rating: 2/5 - Reviewer: Evan C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered It was adequate until it became completely inadequate and frankly is just costing us clients, money, and time right now. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I used to like Spruce health. It wasn't perfect, but it was intuitive and we could work around issues like being unable to text multiple clients (as in a couple) at the same time or having multiple clinicians who needed to be able to see the same thread. But their recent update has made the app utterly unuseable and their customer support is non-existent. I would recommend that any practice considering Spruce run the other way. #### Cons Customer support. Recent update makes it un-useable. --- Showing 1 - 10 of 34 Reviews [See All Reviews](https://www.softwareadvice.com/product/182932-Spruce/reviews/) ## Spruce Health Popular Comparisons [Carepatron vs Spruce Health](https://www.softwareadvice.com/compare/182932-Spruce/vs/241061-care-patron/) [Compare All Alternatives](https://www.softwareadvice.com/product/182932-Spruce/alternatives/) ## Other Top Recommended HIPAA Compliance Software [Sprinto](https://www.softwareadvice.com/compliance/sprinto-profile/) **4.7** (86) Recently recommended **23** times [NAVEX IRM](https://www.softwareadvice.com/product/76152-Navex-IRM/) **4.7** (20) Recently recommended **13** times [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) **4.9** (32) Recently recommended **6** times [SAI360](https://www.softwareadvice.com/business-continuity/sai360-profile/) **4.0** (1) Recently recommended **3** times Stuck Between Options? 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