About Spruce

Spruce is a HIPAA-compliant telemedicine platform that enables healthcare providers to facilitate communications with care partners and patients. It comes with a unified team inbox, which lets professionals receive patient requests, listen to voicemails and initiate responses from within a centralized interface.

Key features of Spruce include file sharing, patient engagement, rotation scheduling, video calling and mobile payments. Businesses can utilize the workflow automation module to revert on patient calls or text messages, set up custom rules to automatically alert staff and provide virtual care assistance as per requirements. Additionally, care teams can quickly collaborate with healthcare providers through shared internal notes, team cha...


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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of Spruce

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(4)

4

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

June 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great service

Great

Pros

[SENSITIVE CONTENT HIDDEN] did wonderful job cleaning. He is very thoughtful and courteous. Also detailed oriented.

Cons

There is not anything I did not like. And I will use this again.

August 2021

Josephine from Heartland Therapy Connection

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Very Helpful Customer Service and Great App

We are able to receives calls and texts.

Pros

The app is easy to navigate, the customer service is prompt and friendly, and clients have been able to reach me thus far.

Cons

I wish porting a number didn't take so long. We have had a lot of interruptions during our wait.

Reasons for Choosing Spruce

The customer service, the app is easy to use and the ability to connect with clients.

Reasons for Switching to Spruce

We were using Google Voice and they don't offer customer service. My phone stopped receiving messages for some reason, and after months of trying to figure it out we could not.

January 2021

Jairo from A Mindful Path To Mental Health Inc

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

January 2021

No support at all, just a robot.

I wanted to keep the service, but not with my main company numbers since we were not able to see caller's ID, so I want to port out the numbers I brought, they are ready to be ported out to a better service, but there is no human that can help with that, so my company numbers are stuck with the robot.

Pros

It was easy to start using it. It looks nice. The faxes were being sent and had feedback about it.

Cons

You have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number. It doesn't show the caller's ID, it shows your own spruce number as the caller. The support is horrible, is only a robot that never gives the appropriate support. I think I got to chat with a human when I was inquiring about the service, and it took time, I had to deal with the robot first.

Reasons for Choosing Spruce

It seemed to be one of the preferred by Health Services Providers, but, it is a nightmare to find a real human to chat.

Reasons for Switching to Spruce

Faxing at RingRX was not working properly, the calls got dropped after a few minutes.

September 2021

Sarah from Trailhead Clinics

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2021

Review

Pros

The process can be easy, if it is explained well to you. Once you are able to get ahold of Support, they generally are quite helpful and friendly. Adding alternative phone numbers for call forwarding is very helpful and easy.

Cons

It is so VERY difficult to get someone on the phone. You have to send a message, then wait and wait and wait, then you have to schedule an appointment, and if the person that sent you a link to their calendar doesn't have anything for 2 weeks, good luck trying to get someone else who can help. I absolutely HATE that it is so difficult. It also seems to take a long time to get issues resolved, most of the time because the support doesn't read the message correctly. Also, it would be awesome if we could know who we were talking to instead of just "Support".

April 2021

Valerie from A Vital Life

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2021

Easy to use, very reliable, missing a couple of key functions

Pros

Video calling is so simple to set up, and secure messaging is super-easy and helps keep client messages secure. Since last June, Spruce has dropped a call only once. Sometimes it freezes but never for more than 3 or 4 seconds, and that's rare. Sometimes the client's image gets pixelated and looks weird, but that's usually only for a second or so. The image is generally clearer and less grainy than on other video platforms I've used. Faxing works great.

Cons

-I would like to be able to share files with a client during an appointment. It's frustrating not to be able to. -The phone feature is too confusing for me to figure out, so I don't use it. - I cannot send audio files to clients. - It is not well set up for writing clinical notes about patients.

Reasons for Choosing Spruce

Better functionality, cost much lower.

Reasons for Switching to Spruce

Cost and functionality.