About VSee Clinic

VSee is the telehealth system used by NASA Space Station, McKesson, GE, Optum, DaVita, Trinity, and 2000+. Dedicated to simplifying the logistics of delivering distance healthcare, we believe telehealth is key to increasing access, lowering costs, improving patient outcomes, and reducing physician burnout.

At VSee, we understand that each organization, each health system, and each practice has its own workflows that don't fit a one-size fits all platform. Over the past 10 years VSee has developed over 250 points of configuration without coding, so you can quickly deploy and scale a warm and efficient online experience adapted for your patients, providers, and non-clinical staff.

VSee also offers an integrated omni-channel experience for video, voice, c...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

64 Reviews of VSee Clinic

Average User Ratings

Overall

4.06 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(29)

29

4 stars

(22)

22

3 stars

(9)

9

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 64 results

April 2020

User Profile Picture

K. Michael from Broadlands Family Practice

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Thank you VSee!

The team is incredibly responsive. Nimble. Intelligent. They listened offered great solutions and adapted to our needs - immediately.

Pros

The platform is extremely intuitive. Our operation transformed from vast majority office-based delivery to almost complete video operation within 48 hours during the COVID-19 crisis. Truly amazing!

Cons

Whenever we had a question about how the software worked, the team gave a quick response. If the existing solution did not match a particular workflow, they adapted it to make a great solution. The mark of a great team!

Reasons for Switching to VSee Clinic

Ease of use.

May 2021

Gerald from Houston Center for Christian Counseling

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2021

Review of VSEE

I have had to call customer service about many things which should have been explained better in the directions online. The customer service people have always been very helpful, however, so I think I have enough things taken care of now.

Pros

Hipaa compliance is very important, and this platform does a good job of this. The platform also works on a low and reasonable bandwidth, and speed, and the picture and sound are still quite good.

Cons

Lack of adequate troubleshooting directions when there is difficulty with functioning. The internal directions could be better. Not everything about the platform is labeled adequately. It does not allow for multiple people to be in the meeting.

Reasons for Switching to VSee Clinic

doxy.me uses too great a bandwidth and the connection would not hold. Then customer service from them was almost non-existent.

Response from VSee

Replied June 2021

First off, thanks for sharing your feedback Gerald. We are really sorry that you had difficulty troubleshooting and figuring out directions on how to use our platform. Clearly, we fell short, and we apologize. We've passed your comments to the team to make directions clearly and more readily available online. Thank you again for the review.

May 2021

Krista from Baytree Behavioral Health

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

May 2021

Secure HIPPA compliant Telehealth needs some improvement

Okay. I often have to call a client back at least once, due to the client not having audio. Sometimes, we have to switch to Zoom. I would prefer to avoid this problem.

Pros

I value that this VSEE software is HIPAA compliant. I appreciate all you all do to help me provide telehealth to so many during this pandemic. You all are amazing and so helpful to me and my clients!

Cons

My clients have a hard time with the onboarding. My long term clients have shared that the VSEE app was easier than the web based software that I purchased. Clients like to be able to go back to VSEE messages, which can be viewed on the VSEE app, but are not available after the web based telehealth sessions. My teen and child clients like to share music videos. I also like to share educational psychology videos like Ted Talks and videos on Class dojo on emotional coping. I like that I can share my screen and the client can too. However, the shared screen view is tiny and the client can not read the worksheets or hardly see the videos I am showing. Further, the client is unable to hear the audio from the video. VSEE only allows audio output from the client and the provider. It would be so incredibly helpful for VSEE to work on allowing videos to be heard. Many of my clients have youtube channels, as do I where we create and want to share videos. Please consider this for future sessions. Clients also like how zoom offers a video background to provide more privacy. This would be a great option for VSEE as well. Thanks for the chance to provide feedback.

Reasons for Switching to VSee Clinic

Due to HIPPA software.

Response from VSee

Replied May 2021

Thanks for taking the time to write a review Krista. We are sorry to hear that your clients have a hard time onboarding and we'd like to thank you for your numerous suggestions on how we can improve our product. We will be passing your comments on to our product team. We want to make sure your voice is heard as we continue to improve, and hope you won't hesitate to reach out if there's anything we can do to make this better. Thank you again

May 2021

Loretta from Sparkman Behavioral Health, P. C.

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2021

VSEE Use

I love VSEE. I have used other products but VSEE is the best. I started using VSEE when Molina Healthcare set it up and I was seeing their patients several years ago. I then switched to my own VSEE and love it.

Pros

That it is HIPPA protected. It is versatile and easy to use.

Cons

When a client loses internet or gets a text or phone call on their phone, it shows them in the waiting room numerous times. Others waiting get frustrated because it shows so many ahead of them. Would be nice if this could be condensed.

Reasons for Choosing VSee Clinic

Because I used it before and it has always been easy to use and good price as well.

Response from VSee

Replied May 2021

Thanks for the positive review Loretta! We love hearing from our customers especially when our product is able to make a positive difference to them. Your comment on our waiting room notification is noted and will be shared to our product team if there's anything we can do to address that. Thank you again and stay safe!

March 2021

Nathan from Growing Hope Counseling

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2021

Great Secure Conferencing

Is great experience for the most part. Able to offer virtual sessions that are secure and cost affordable.

Pros

I am able to do HIPAA compliant calls and not pay a lot of money for the service. Great for one on one sessions.

Cons

I can't really think of cons. It meets all of my needs. I do know that some clients have a hard time with connection and it seems to work better if we switch to a different platform. I just don't know how much of that is user error.

Reasons for Choosing VSee Clinic

Did not have to initiate different invites. Could just initiate call at time of session.

Reasons for Switching to VSee Clinic

Wanted HIPAA compliancy with a signed BAA.