About VSee

VSee is a telemedicine solution that helps medical professionals conduct online consultations in accordance with HIPAA regulations. It enables physicians to create customizable intake forms, schedule appointments and invite patients to branded waiting rooms via email or website widgets.

Professionals can use VSee to conduct one-on-one video calls with clients, annotate images and documents, share files via drag-and-drop interface and live stream digital peripherals such as otoscopes and dermatoscopes. It allows users to schedule follow-up visits, prescribe medications and collect payments via credit card. Additionally, doctors can request for patients' feedback through post-visit surveys and send appointment reminders via SMS or email. 

VSee prov...


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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of VSee

Average User Ratings

Overall

3.96 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

April 2020

K. Michael from Broadlands Family Practice

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Thank you VSee!

The team is incredibly responsive. Nimble. Intelligent. They listened offered great solutions and adapted to our needs - immediately.

Pros

The platform is extremely intuitive. Our operation transformed from vast majority office-based delivery to almost complete video operation within 48 hours during the COVID-19 crisis. Truly amazing!

Cons

Whenever we had a question about how the software worked, the team gave a quick response. If the existing solution did not match a particular workflow, they adapted it to make a great solution. The mark of a great team!

May 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

Great for HIPPA compliant chat

We selected this chat for medical conversations with office personnel, medical personnel, and patients. Vsee delivered exactly as promised. While you had to pay for the HIPPA compliance certificate, the same security structures and platform was in place.

Pros

Easy to use, low-bandwidth option for HIPPA compliant medical chats. While virtual calls were sometimes slow, the low-bandwidth option was great for those in remote areas or on mobile medical units.

Cons

Sound issues were the biggest issues. Not many cons at all. It provided all that they said they would.

Reasons for Choosing VSee

Vsee is HIPPA compliant, and that was a requirement.

April 2020

Kalimah from BHRS Inc.

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2020

This is the WORST Portal Ever

HORRIBLE.

Pros

NOTHING. I did not like the services at all.

Cons

I initially liked the idea of being able to provide telehealth services to my clientele. However, after purchasing the software, it has been nothing but a nightmare. I am unable to get in contact with anyone from Customer Service, they don't answer the phone, they don't have a way to cancel your account without emailing them. I was unable to get answers to ANY of my questions. It has been a Nightmare. I Warn anyone to NOT Purchase this Software. It's not worth the headache, though it was inexpensive, it's not worth it. STAY FAR AWAY.

Reasons for Choosing VSee

The Cost

September 2019

Rob from Ashwood Therapy

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

Brilliant for TeleMedicine Usees

VSee is a brilliant piece of software, is much more secure than Skype and so much more suited to using for telemedicine purposes. It's quick, easy to use and allows me to connect reliably with clients around the world. Highly recommended!

Pros

I really like the fact that VSee is operational with only low bandwidth, meaning that I can communicate with my clients even when I am in my office and they are not at home. The software works just as well on a mobile device as it does on a desktop PC, and so this gives my clients choice and flexibility as to how to connect.

Cons

There aren't too many 'cons' that I've come across with VSee, but if there is one it's that the system doesn't always notify when my clients connect in the VSee system, meaning that we both often have to 'add' each other to ensure that we are connected.

April 2020

Jan from Jan S. Alexander, LCSW

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

April 2020

COVID-19 Pandemic Disastrous Impact on Clients

Pros

Loved this software and depended on it for daily use for my essential telemental health sessions. In the beginning, I was given a free Demo with a support person that was great!

Cons

March 31, 2020, without notice, I was blocked from using the free version. I imagine there were issues with internet, but NO Notice, NO communication about shutting down the free version!! Support Team NOT available. I see clients during this crisis for minimum fees, so paying $49/month is not an option. The respectable choice was to at least respond to emails or send out a notice. Not acceptable support at any level, but especially during a national crisis!