All Talkatoo Reviews
1-25 of 47 Reviews
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Pamela
Veterinary, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2024
extremely helpful
Talkatoo has given me back time on the weekend and quality time with family. Instead of catching up on work on my time off, I am able to finish my work during the work week and spend more time doing what I love.
CONSDespite teaching certain medical terms to talkatoo, it still struggles understanding certain words and I have to correct it in the text.
Reasons for switching to Talkatoo
the company I work for made the switch and I could not continue to use my previous product.
Victoria
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great help with injured dominate arm
Overall I was very pleased. It made working through my injury very easy and saved me a TON of time. If my clinic was paperless I would consider keeping the product long term.
PROSI liked the ease of use and how when I downloaded the free trial I was contacted almost instantly to make sure the product was set up correctly and working for me. I love having the ability to add my own words. For the most part it recognized the added words the very next time I used them.
CONSI did not like that it often would not detect my microphone right away up starting my computer for the day I would have to close the application and re-open it to get it to register that my mic was plugged in. Perhaps this would not be an issue though if I had the special mic they recommend. The application had a hard time differentiating the words "and" from "in" for me. But beside this I was very pleased.
Reason for choosing Talkatoo
I like the ability to add my own words and for it to recognize veterinary specific words.
Vendor Response
Thanks for the great review! We're very happy that we were able to help you work through an injury and not have to take time off work or get bogged down with all the typing. Thanks for giving the product a try and being a customer.
Replied April 2021
Melanie
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Terrible platform and worse customer satisfaction support.
Before they secured the sale it was all sunshine and roses promising this revolutionary service that in practice is not ready for utilization in any clinic. Our experience was terrible from the minute they took our money, the customer service and collaboration disappeared.
PROSThe concept, AI will be the way of the future to improve a lot of veterinary administrative efficiencies. However this platform (talkatoo verified) is not equipped to deliver the level of attention and support that is required and will not be for some time.
CONSI felt my team and I were completely taken advantage of, we onboarded onto the talkatoo verified service and were billed right away before the proper setup could be completed. We used this service for 1 week and had to do 50% of the work it was supposed to be relieving us from ourselves. I manually had to go into each patient file and input the doctor notes, $600 later customer service took no accountability for their rushed and failed application of their product. They have an extremely delayed turn around time from recording your notes to the time it is supposed to be uploaded for you into your PMS, waiting days for your notes to be inputted is not effective if you have a high efficiency clinic, better to just pay your support team member to transcribe for your veterinarian as it is a better investment of your money and time. Additionally, the app glitches and does not upload your cases when you think you have submitted them therefore adding additional delays to medical record notes. In our situation our security team was unable to provide remote access to talkatoos team the day they started billing us, what would have been considerate, and client-centered would have been to delay our official start date of their service once the connection was granted and the full experience of their service could be demonstrated, but what they did was charge us for the month and refused to cancel the service and provide a refund. Which has tarnished their reputation and I will proactively not recommending other veterinary clinics to try their service.
Vendor Response
We take pride in our mission to give Veterinary professionals time back in their day. All feedback from our clients is crucial and I appreciate that you took my call. As we spoke about, I’ll reach out to you in a few months to let your team reevaluate our service. I fully understand why you felt let down The delays in us gaining access to your PMS meant you had to shoulder the workload that our team usually handles. In the beginning, growing pains were inevitable, yet this does not excuse our poor customer service. When the issue of refund was raised, we should have done a better job, we were wrong and we are extremely sorry. As the CEO, I place great importance on ensuring our clients are satisfied, which is why after reevaluating the situation, we have issued you a full refund. Please accept my apology again and understand that we highly appreciate your feedback as it has helped us be a better company. Best, Shawn Wilkie
Replied April 2024
Merrianne
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Helpful product for records
Positive and time saving for reviewing and dictating sometimes hundreds of pages of a medical records.
PROSLearning capacity and ability to add words to the system
CONSTook time to learn the different dictation techniques. Sometimes the program assumes wrong words and takes a bit to "learn" veterinary words.
Jaythan
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Talkatoo Review - A Physician Assistant Student Experience
My overall experience with Talkatoo has been fantastic. While it did take a week to learn how to fully use the software and how it could work for me, it now saves me time each day I use it! The software is easy to learn and user friendly.
PROSI have been using Talkatoo during my Physician Assistant Program training. I have used the software is various areas of my educational and clinical training. This includes summarizing notes, writing research papers, searching databases, and much more. One of my favorite ways to use Talkatoo is making Anki flashcards. This makes the process as a PA student much faster, freeing up more time for me to actually study the flashcards I have made.The Talkatoo mobile app has helped me dictate words more clear and accurate when I have not travelled with my Talkatoo microphone. This resource is great evidence of how Talkatoo likes to improve and make the user experience better as they progress as a company!I enjoy that Talkatoo has incredible customer service. I have worked with [sensitive content hidden] multiple times and she has helped me to better understand the Talkatoo product and get the most out of this resource. They have been prompt with their response and are always professional! Another benefit of Talkatoo is that they are always trying to improve as a company. Now this doesn't mean they are always bombarding you with your feedback, rather they use the data they receive to made updates to their software. This helps with there never being any software problem issues with Talkatoo, something that is very nice!
CONSThe truth is that there are not very many cons with Talkatoo. The only improvement I would like to see in coming updates is the ability to create macros or phrases, a function that some other high end dictation softwares offer.
Lindsay
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
The most amazing software I never knew we needed, but doubled our efficiency and morale!
Talkatoo was very easy to implement on all of our computer systems. The goal with implementing this software was to improve our efficiency in writing medical records. Improving our efficiency then led to us being able to see more patients per shift and medical records being completed while ON shift despite this almost 3-fold increase in patient load. Not having unfinished medical records looming over our heads has improved morale and allowed my team to have a better work-life balance (an unexpected but very welcomed effect)! I also love that the company is always looking to make improvements meaning the program will be able to keep pace with my clinic's rapid growth.
CONSSometimes the app on my computer crashes, but this could easily be my computer as well. I look forward to Talkatoo continuing to add more punctuation abilities. :-)
Reason for choosing Talkatoo
After interacting with some team members for these other products I got a very negative vibe. They seem to be more focused on the money aspect rather than making a product that could actually be tweaked to meet the needs of the client. Once I did a demo with talkatoo it became very clear that the company as a whole has standards and values very similar to our business. It became very clear that every person at talkatoo I encountered I was very passionate about the product that they put out on the market. And when you see a team that is that passionate across the board... well, that is a company that I want to work with.
Vendor Response
Thank you so much for your glowing review, Dr. Ruland! I was so pleased to hear all the benefits you and your clinic were able to get from Talkatoo, both unexpected and expected. We're super pleased to have you as a customer and as an advocate. Hearing feedback like yours is what drives us to continuously improve the software! Thanks again.
Replied January 2021
Mark
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Saves time throughout the day
Saves about 5 minutes per appointment allowing me to get other work related projects completed. Fills in prescription labels and items related to the historical document.
PROSAble to integrate into the notes that I give to the clients after a visit. Presently using a program that permits paragraghs to be entered. All saving time throughout the day.
CONSIt is 90 to 95% accurate. Need to correct some usages. Occasionally places an alternative word into the text.
Justine
Verified reviewer
Veterinary, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Using Talkatoo for daily dictation
Great - I honestly wouldn't have splurged on a dictation device before, as I'm not a radiologist reading out reports. That said, it converted me for routine emails and blogs. The speed with which I can dictate an email is much faster, and now typing out a long email without Talkatoo seems tedious.
PROSI recently got to try out Talkatoo, and was generally pleased with how easy it was to install and use. While I know this is directed for veterinary professionals when it comes to helping with completion of electronic medical records, I honestly don't use it for this. Most of our EMR are so templated, I didn't find myself using it for that as much as for client communication documentation and discharges. That said, I use Talkatoo WAY more for day-to-day emails and for articles, blogs, book chapters, etc. I like how you can add "MY WORDS" to make the software recognize particular wording.
CONSI had some initial IT problems when I installed the Philips Precision Microphone with my sound on my iMac (for input and output), especially when I was using my Airpods, Blue Yeti mic, but was able to resolve this with their great customer support. Talkatoo's customer service was AMAZING!
Vendor Response
Thanks so much for leaving a review! Your feedback is greatly appreciated and goes a long way in improving the product. We're happy to hear its helping you even for different use cases.
Replied April 2021
Liane
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Makes my life easier!
so much easier to complete my records and get home on time!~
CONSthe speech mike is kind of a pain - have had trouble resetting it multiple times
Reason for choosing Talkatoo
Talkatoo support was much more helpful and friendly
Sarah
Alternative Medicine, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great for charts on the go
Verified is like having a nurse with me all day. I can add to notes as I go through the exam, and know they will be in the SOAP when I'm done with my day
CONSrequires internet, would love an offline option as well for recording and then update when back in wifi
Elizabeth
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Voice Recognition System with a cute Parrot
Overall experience positive - very good performance, excellent support staff, easy billing/payment and quality microphone.
PROSThe program performs well in a simple, bright, clean manner.
CONSUse is an subscription rather than a single purchase.
Reasons for switching to Talkatoo
Upon initial purchase of Dragon, I just did not use it enough to become comfortable with it. I abandon it for years. When I decided to consider trying voice recognition again, Talkatoo just appeared cleaner, easier and more approachable.
Iris Ramirez
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great Tool
The support is Excellent. I was so proud of my typing speed, but now that I am using this transcription service all the time, I am AMAZED at how fast it is. Cuts record keeping time by 60% even with any little corrections or changes in colors/size of text that I do for clients ease of reading so they don't have pages of small black on white but rather blocks of varying text . I type more personal info and instructions for my clients than any vet in my 30 + year history (have done ALOT of relief work & see hundreds of other vet's records) and this sevice makes it MUCH MUCH faster like I said above. Sometimes I even allow the clients to state their CC & Hx . I just LOVE IT. You can get your records done while talking with the client much faster and hit send at the end of the appointment. My only regret is when I am on another computer like doing this now. I would have been long done with it if I had done this at work. I am so spoiled, I want to carry the mic back to the house and use it at home. Your skill set will also improve in a couple weeks to make your transcribing more efficient. GO FOR IT. You have a free month at least I did.
PROSIt is easy to use as long as your internet is working.
CONSWorking out the "kinks" which were all on my end. First I had to ditch my old worthless computer because it had auto suggestions that were messing up TalkaToo and [SENSITIVE CONTENT] caught that was the problem . Then there was the learning curve for me. I am VERY HAPPY that I stuck through it with the help of the EXCELLENT TalkaToo support. I doubt anyone would have my troubles, but I wanted to share with you so that you know that IT IS WORTH WHATEVER stumbling blocks you have to get this service up and going!!!
Kory
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
Cuts Documentation Time In Half
The ability to use dictation any where I can type is a game changer. The ability to use it to navigate the web, or even launch a program when paired with the windows key to open a search is awesome. I use both Microsoft and Google products every single day, and having the ability to use the same dictation service across both product suites is perfect.
CONSThe auto punctuation sometimes is not 100% but it is 10x better then completely getting your entire sentence wrong like other dictation products. I really wish there was a hot key for activation as well.
Reasons for switching to Talkatoo
I use Microsoft 365 which offers dictation across all their products. My biggest problem was being confined to that product suite for dictation. If a colleague sent me a Google Doc I would no longer be able to use speech to text. (Google does offer a dictation product I believe, but I'm not switching to Chrome just to use speech to text on a Google Doc)
Vendor Response
Thanks so much for taking the time to leave a review, Kory! We're working on improving our punctuation, and should have an update soon! Hotkeys are also on the roadmap, so stay tuned.
Replied June 2020
MacKenzie
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Talkatoo and Their Team Are Great
My experience with Talkatoo was excellent. I live a strange technological life, with a combination of PCs and Macs across two different offices, each with their own idiosyncrasies. Talkatoo's support team was always there to help me out with my occasional weird problems, and by the end of my tenure with the service, they knew me by name. I am very grateful to the entire Talkatoo team for keeping me online during a very annoying chapter in my health journey.
PROSTalkatoo is miles ahead of any stock speech-to-text software. As a mental health clinician, it was invaluable to have a tool that came loaded with common medical terminology, and I appreciated being able to add my own terms to the dictionary to speed things up further. I started using the product when a repetitive strain injury left me unable to use my wrists or elbows for anything for 8-12 weeks. Talkatoo was a lifesaver. Without it, I would have had to go out on leave.
CONSTalkatoo's subscription fee is based on the value for someone who is dictating full time. As my injury healed and I was able to return to typing, it didn't make sense for my business to sustain the cost of dictation.
Debbie
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Saves me Hours of Time
Talkatoo allows me to rapidly create reports, blogs and social media content. I do recommend getting the dictation microphone as it enhances the experience.
PROSTalkatoo is very user friendly. It has rapidly "learned" my voice and is very accurate with dictation. I like that it will transcribe my phone calls as they happen by just putting the call on speaker. I no longer have to try to take notes while having client conversations. I zip through emails and blogs in a quarter of the time it used to take. I highly recommend this for all veterinarians to chart...it understands medical vocabulary and will help vets get home on time instead of staying late writing medical charts.
CONSThe automatic punctuation did not work for me as I do a lot of creative writing and have to pause to think. The software has some odd word capitalizations that I have reported to tech support. It can get stuck when there is some instability in the internet connection but that is not on the software rather the internet provider. It doesn't always recognize the punctuation commands. Setting up the microphone does take some time but the team does the heavy lifting.
Vendor Response
Thanks for the review, Debbie! Automatic punctuation isn't for everyone, but for those that like to speak there punctuation we do have that as an option in the settings menu. Hopefully that works better for you! We're working on the capitalization issue and should have a fix coming soon. The mic is a game-changer once configured correctly! We appreciate all your feedback.
Replied March 2021
Andrew
Veterinary, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Affordable and Ever Evolving
We trialled the program for a month and were very happy with the support and help we received in setting it up and trouble shooting. The staff was very receptive and thankful for any constructive criticism we had.
PROSThe cost point on this product is great as a subscription can be utilized by numerous clinic members as opposed to one individual. The development team is always improving the functionality of the program which is great too.
CONSAs with ALL dictation programs I have tried, one likely needs to be using a Phillips microphone for the best results as words do not always transcribe properly.
Reason for choosing Talkatoo
Much cheaper. Trialled Dragon but found the costs too great for something that is not completely effective. Again likely a better microphone would solve the issues.
Vendor Response
Hi Andrew, thanks for taking the time to leave us a review! It helps a lot. I'm glad you find Talkatoo helpful and I'm happy to hear it keeps getting better for you! Please continue sending constructive criticism as that really helps us improve!
Replied December 2020
Tracy
Veterinary, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2022
Did Not Deliver As Promised
We were unable to solve anything with Talkatoo. The product does not work as advertised. Talkatoo ended up creating more work, not less for the doctors. When after a year of trying we asked to cancel our contract. Talkatoo said try a new microphone for three months. We did and it didn't make a difference. Little did we know, during the trial period with the microphone, our contract auto-renewed for another year. Nice way for them to lock an unhappy client into paying for another year.
PROSWe liked the idea of dictation software and it was easy to install
CONSQuite frankly, it slowed my doctors down. The number of errors that occurred were unacceptable. My doctors spent more time correcting errors than it would have taken them to just type out the notes in the first place. My system claims to "learn" new words if you input them. It doesn't. Medical abbreviations are a nightmare with the system. The only help the company offers is a new microphone. It doesn't make a difference. Talkatoo is a no go in my book
Vendor Response
Hi Tracy, we're sorry to hear that the software did not work as intended for your team. We also deeply apologize that your contract auto-renewed for another year, that was an oversight on our part. We've since corrected the issue and issued a full refund for the additional year as promised. While our software is good, abbreviations is something that our dev team is heavily focussed on improving, and there are a few tricks to make them work. I hope that in the future you reconsider and give our software another try as it is constantly improving, but we are sorry it didn't have the desired effect the first time around. Thank you for trying, and I hope you can accept our apology as we've since remedied the billing issue. Have a great day!
Replied June 2022
Meiyao
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Talkatoo for veterinarians
It shortens the time needed to do notes, and I enjoy not having to type all the time.
PROSI love being able to dictate instead of type notes!
CONSSometimes words are not copied into text correctly. This can be a little frustrating as I have to go back and correct it.
Reason for choosing Talkatoo
It seemed geared towards veterinary medicine.
Peter
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
A very helpful tool
Far superior to other dictation software that I have used and excited to continue using the product as I get better utilizing the product and the product becomes more refined with time.
PROSThis product has the most functional dictation software that I have used. When you teach it new words such as drug names. etc. in the "My words" list it does recall them with good accuracy.
CONSLooking forward to the software becoming a little more sophisticated about when to use lowercase vs. capitalize but I expect this to get more refined as time goes on.
Dana
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Takutu has improved our efficiency
My overall experience with Talkatoo is that it has helped our entire team to improve our efficiency and help us with time management to be able to treat more patients on a daily basis.
PROSThe software allows us to enter a lot of data in a rapid manner into our medical records, so that we can manage a higher caseload of patients efficiently.
CONSThe software does sometimes pick up mistakes that I’ve actually made, when repeating a word, like, when you do not have a complete thought, and say things like uh, however, with continued use I get better at not making verbal mistakes.
Carlton
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Talkatoo Reduces EMR Typing
Electronic Medical Records are much quicker to complete.
PROSTalkatoo is a reasonably priced talk to text software.
CONSSomewhat slow development initially, but the software has reached maturity now.
Reason for choosing Talkatoo
Considerably less expensive.
Mark
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Very happy to have taken the leap
The software seems to be undergoing a lot of improvements over the years. And the time that I’ve been using it, I thoroughly enjoy the improvements that have been made on the platform.
CONSThere are times when the software has difficulty and does not like to use abbreviations, but instead he uses the full word, for example, milligrams instead of mg.
Maritza
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fast medical record writting
The support team is amazing ! always willing to help and make things better.
PROSEasy to use and cuts my record writting time
CONSMy language is spanish so unfortunally not allways understands what I am saying and will misspell
Vendor Response
Thanks for the great review and for the kind comments about our support team, they are truly the best :) We're improving dictation quality every month so this should improve over time.
Replied March 2021
James
Veterinary, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Product
Has really streamlined medical records. Easy to use.
CONSHas problems with my recognizing some words.
Reason for choosing Talkatoo
not a repackaged product.
Rachel
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great experience so far!
We have a 5-doctor practice. It has been a game changer for the doctors who have been embracing the technology! Setting up the Mywords for each of us and talk a text is really important and only takes a few minutes but does save significantly on editing time. I've used mine for email as well as client notes. I'm really impressed and grateful for this time saver.
CONSIf you are a quick speaker it may jumble your words, so look away and slow down for best accuracy. Sometimes yes it really messes up what you're saying. It's not perfect, but it's incredibly helpful.