About accesso ShoWare

The accesso ShoWare ticketing solution is a customizable, cloud-based ticketing platform that allows users to manage and sell tickets to events of all kinds. With functionality for both general admission and reserved seat ticketing, the accesso ShoWare platform is designed to cater to the needs of theaters, fairs, casinos, arenas, festivals and more. However, this highly flexible platform can be used for events of all kinds. Since the COVID-19 pandemic, more attractions operators have turned to the accesso ShoWare platform to help sell tickets for different types of events, from ice skating to drive-through light shows and beyond.

It has an integrated system for access control that prevents double scanning of tickets and allows re-entry of visitors. Event oper...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of accesso ShoWare

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(32)

32

4 stars

(13)

13

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

November 2017

User Profile Picture

Steve from Theatre Lawrence

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Easy to train volunteers and to pull reports. Gets the information I need.

knowing that our sales are being recorded in a safe and secure method.

Pros

Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.

Cons

With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.

Response from accesso

Replied November 2017

Hello Steve, Thank you for taking the time to review us on Capterra! We are glad that you find our accesso ShoWare solution easy to use, and it's great to hear that your patrons are enjoying it as well! Thanks again for sharing. - accesso

October 2017

User Profile Picture

Amber from The Pullo Center

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best Ticket Software I Have Ever Used!

User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.

Pros

I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.

Cons

When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!

Response from accesso

Replied October 2017

Hi Amber, Thank you for your review! We're so thrilled to hear that you are enjoying the revenue-driving features of our accesso ShoWare solution and that our client services team is taking such great care of you. It's great to see that your own patrons enjoy using the solution, too. Thanks again for sharing.

June 2021

Courtney from Colonial Downs

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

June 2021

Great Customer Service Team, Still Making Improvements to the Software

Pros

The customer service team at ShoWare is very quick and willing to help work through any issues.

Cons

The software is not very intuitive, it requires a lot of trial and error to learn best practices, but the team is always willing to add improvements.

Response from accesso

Replied July 2021

Hello Courtney, Thank you for your review! We're glad to see that you are receiving great support from our team and would love to help you get more comfortable with the platform. Please feel free to contact us if we can help! We also have resources on our website at accesso.com/learn. Thanks again for taking the time to share!

June 2021

Darcie from Pinkerton Academy

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Stellar Support

We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She always responds in a timely manner and if she is out we always have a response from a college of hers to check-in and be sure we have what we need. They are incredibly attentive and helpful.

Pros

ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impressed with how much we could adjust to support virtual programming during the pandemic and appreciate new features like socially distanced seating maps. More than anything we are so grateful for the incredible support we always get from our ShoWare representative. The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare.

Cons

At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online purchasing experience. Though we do appreciate the option to customize our own messaging to help with specific issues we see coming up for multiple patrons.

Response from accesso

Replied July 2021

Hi Darcie, Thank you for your review! We are glad to see that you found it easy to adjust your ticketing to support different programming during the pandemic-- and especially, that you are happy with your client services manager! We will take your suggestions back to our product team, and if there are others that you have, please don't hesitate to let us know.

November 2018

User Profile Picture

Amanda from City of Fort Collins

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Ease of use paired with helpful and genuine customer service.

We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product.

Pros

Being new to the industry 4.5 years ago, accesso ShoWare is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts.

Cons

A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together.

Response from accesso

Replied July 2021

Hi Amanda, Thank you for your review! We're glad to see that our continuous user experience improvements are making a difference in your day-to-day operations -- we're huge fans of saving time, too! If you have ideas for other features please don't hesitate to reach out.