ShoWare software


35 reviews(4.5/5)
35 reviews(4.5/5)

ShoWare is a cloud-based ticketing platform that allows users to manage and sell tickets through various platforms such as box offices, mobile devices, social media websites, call centers and kiosks. It is designed to cater to the needs of theatres, fairs, casinos, arenas and tour services.

It has an integrated system for access control that prevents double scanning of tickets and allows re-entry of visitors. It allows users to set their fees that includes facility fees, delivery fees, convenience fees, order processing fees and others. It allows users to capture contact and sales information directly from tickets.

Integration with social media websites helps users directly sell tickets from the venue pages on Facebook. It can integrate with Google Analytics so users can view performance data and analyze ticket sales. ShoWare provides 24/7/365 emergency support to all clients.

Supported Operating System(s):
Web browser (OS agnostic)

35 Reviews of ShoWare

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Easy to use, ShoWare is a good choice for ticketing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ShoWare allows us to advertise and sell tickets to many many events throughout the year.

    Pros

    ShoWare is a reliable tool to track ticket sales and manage our box office. It seems to be improving and we've received compliments on it from our patrons.

    Cons

    ShoWare generates reports on ticket sales etc, but that isn't integrated into our other databases. We struggle managing that data, but that isn't exactly a limitation of the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from The Ticket Beacon

    June 2018

    Great software so far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use for the patron which is most important. I'm a quick learner so it was easy to learn to system and for me to train volunteers and other members of our team. They've had two updates so far since I've been using it. Updates are always fantastic. I love the advertising possibilities both onsite and confirmation email.

    Cons

    We sell tickets for different events (promoters), and not necessarily a venue. These promoters have volunteers, which we call committee members, sell tickets on their behalf directly from their mobile phone (cash transactions), if this system had that feature, I will blow my competition out of the water, along with the other features, as the touchscreen only works well for tablets.
    Some of the reports are only view only and cannot be downloaded.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: accesso, Accesso

    June 2018

    Thank you for your review, John! We¿re glad to hear that you are enjoying our accesso ShoWare solution so far, and that your patrons find it very easy to use. We will pass your feedback about reporting and mobile transactions along to our Product team. If there is anything else we can help you with, please do not hesitate to contact your Client Services Manager or email showarehelp@accesso.com. Thanks again for sharing! - accesso

  • Steve from Theatre Lawrence

    November 2017

    Easy to train volunteers and to pull reports. Gets the information I need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    knowing that our sales are being recorded in a safe and secure method.

    Pros

    Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.

    Cons

    With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    November 2017

    Hello Steve, Thank you for taking the time to review us on Capterra! We are glad that you find our accesso ShoWare solution easy to use, and it's great to hear that your patrons are enjoying it as well! Thanks again for sharing. - accesso

  • Tracy from BubbleUp

    Number of employees: 11-50 employees

    November 2017

    Showare has changed the way we sell tickets for the better. It is truly a worry free process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our ticket selling process has streamlined and is now a no stress experience. We never worry about our sales running without a hitch. That peace of mind is invaluable to us as manage ticket access to the fans of some of the biggest musicians in the industry.

    Pros

    The process is streamlined and there are no surprises. It's easy to track current sales and report on them later. The recent updates to the software have made huge strides towards ease of use and flexibility. We have very active patrons and the servers never get overloaded so everyone leaves happy and with tickets. Our account manager is extremely communicative. He checks in on us and monitors every sale. We couldn't do it without him!

    Cons

    Set up is tedious if working with a tour of multiple venues. It's not hard but it does take time to set up each individual seat map. I would love if we could update seat maps after they're applied to a performance. Otherwise well done!

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    November 2017

    Hi Tracy, Thank you for your review! We're happy to hear that you are enjoying our recent updates as well as a streamlined and no-stress ticket selling experience overall. We will pass along your feedback about the seat maps to our product team. Thanks again for sharing! - accesso

  • Pamela from Del Lago Resort & Casino

    Number of employees: 1,001-5,000 employees

    October 2017

    ShowWare has been very gracious in training me and assisting whenever needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is easy to quickly train staff and provide notes within the Box Office tab to guide them with notes for each show.

    Pros

    I like that it is easy to navigate for myself and the cashiers within the Box Office. The newer features where I can adjust a seat map for a specific show without it affecting the seat maps of other shows using the same seat map is helpful.

    Cons

    I wish there was a full map seat selection view both within the box office and for the customers to navigate more easily.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    October 2017

    Hi Pamela, Thank you for your review! We¿re happy to hear that you find our solution so easy to use, and that you¿ve received the training and assistance you need. We also appreciate your suggestions about the seat map feature -- we do have it on our road map and your Client Services Manager will keep you posted on updates. Thanks again! - accesso

  • Nancy from Midshipmen Welfare Fund Ticket Office

    October 2017

    We love accesso ShoWare's product and service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are much more efficient in meeting the needs of our patrons and the Brigade of Midshipmen.

    Pros

    It is versatile in meeting all our needs. On the few occasions minor issues have come up, the customer service has been attentive and prompt. All issues are quickly addressed and resolved.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    October 2017

    Hello Nancy, Thank you for your review! We're happy to hear that our accesso ShoWare solution has helped you meet the needs of your patrons and the Brigade of Midshipmen efficiently and effectively. Thanks again for sharing! - accesso

  • Daryl from Quail Creek Property Owners Assn.

    Number of employees: 501-1,000 employees

    October 2017

    Great Software! Best Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Training, flexibility, excellent customer service and value, value, value!

    Pros

    We have more than pleased with the flexibility of ShoWare as well as its stellar customer service! When we initially planned to use the system, the training was beyond what I've experienced with any other vendor. Our employees were initially a little intimidated by such a powerful system but once they realized how easy it really is to use, they LOVE it! We have employees who look forward to selling tickets on ShoWare because it is so easy and so intuitive. We are not a huge venue...as an HOA we bring in individual shows as well as season packages. We see the value because we are able to market to residents as well as the surrounding community using ShoWare. We also love the fact that upgrades are regularly introduced with advance notice. We looked at a variety of ticketing options but ShoWare won hands down. Post go-live, their customer service continues to be a winner in our book! And, yes, I love ShoWare as a customer too!

    Cons

    We needed a system which could accommodate the various seat maps and configurations we use as well as sell season tickets to patrons. If what you need is general admission ticketing for one or two events, this software would be overkill.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    October 2017

    Hi Daryl, Thank you for your review! We know that switching ticketing systems can be intimidating so we're glad to hear that the training and onboarding process went so smoothly for you and your staff, and that you continue to enjoy excellent customer service! Thank you again for sharing. - accesso

  • Katie from Staller Center for the Arts

    Number of employees: 11-50 employees

    October 2017

    Switching to accesso Showare was the best decision we made!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have seen more patrons, more effective marketing strategies, faster sales, and many more benefits from this software.

    Pros

    accesso Showare is a great program which made our theater's ticketing process more efficient, effective, and allows us to spend our time focusing on great customer service. The fees are affordable, and the ease of use is unbeatable. We love the customer service they provide us too. Our patrons can pick their seats, make donations, and search our schedule with ease. Our staff can ring sales, take orders, and print tickets seamlessly. We would (and often do) recommend it to anyone.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    October 2017

    Hi Katie, Thank you for your review and for recommending us! We're glad to hear both you and your patrons are finding our accesso ShoWare solution to be user-friendly, efficient and effective. It's great to hear that Staller Center has been able to attract more patrons and create effective marketing strategies with our software, too! Thanks again for sharing. - accesso

  • Amber from The Pullo Center

    October 2017

    Best Ticket Software I Have Ever Used!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.

    Pros

    I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.

    Cons

    When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    October 2017

    Hi Amber, Thank you for your review! We're so thrilled to hear that you are enjoying the revenue-driving features of our accesso ShoWare solution and that our client services team is taking such great care of you. It's great to see that your own patrons enjoy using the solution, too. Thanks again for sharing.

  • Angela from Olympia Theater

    September 2017

    Love working with ShoWare products especially the new updates.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best pro about this software is the user friendly, easy to navigate and most important, I really like the user friendly help tab. The help tab gears you in the right direction when you need that quick refreshing of how to do or understand something your forgot.

    Cons

    One thing I can say I would like to see an update on is when patrons enter a code, and the prices automatically change instead of using a drop box which to many can become very confusing, especially to elderly or non computer users.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    September 2017

    Hi Angela, Thank you for your review! We¿re happy to hear that you find our solution so user-friendly. We do actually have the automatic price change feature as part of our new Streamlined Checkout, and we¿ll have your Client Services Manager contact you soon to review and help with any other questions. Thanks again!

  • Stacy from Memorial Opera House

    September 2017

    Excellent. Customer service is stellar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to have access to many back-end features. Ease of use once learned. The many features that have the ability to drive revenue.

    Cons

    The data entry fields do not auto fill with proper punctuation on the web/back end. ie, capitalized first name, hyphens in phone #'s etc. Not all reports are downloadable. There is not one report that has comprehensive information ( info from patron order address report and ticket buyer report would be helpful)

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: accesso, Accesso

    September 2017

    Hi Stacy, Thanks for your review! We are happy to hear that you are enjoying the revenue-driving features of our solution as well as our customer service. We will have your Client Services Manager contact you shortly to review options for comprehensive reporting. We have the ability to provide tailored reports through customization although your CSM may be able to help you find what you¿re looking for in one of our 90 standard reports. Thanks again for your feedback!

  • Robin from Luhrs Center

    April 2015

    accesso ShoWare meets all of our ticketing needs and is easy to use and the customer service is great too!

    Ease-of-use
    Quality
    Support

    Having a system that is user friendly but is able to handle subscription packages, flex series, single tickets and group sales transactions is integral to our daily business and accesso ShoWare does that well.

    Review Source: Capterra
  • John from TicketWorks

    April 2015

    Powerful

    Ease-of-use
    Quality
    Support

    accesso ShoWare is an excellent organization. They have built a full-featured ticketing solution which they continue to enhance, thereby staying on top of the latest technologies. And, their sales and support team members are experienced professionals who are knowledgeable about their industry and always responsive to their customers. Thanks to everyone for all the great work you do at accesso ShoWare.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Thanks for the awesome review John! Our team works hard to help our clients surpass their ticketing goals. Please know that we are here if you have any questions! =)

  • Mikala from The Lincoln Center

    March 2015

    Total control

    Ease-of-use
    Quality
    Support

    If you have a strong comfort level with technology, and insist on having control over your functions (pricing codes, online fees, passwords, images, seating chart changes, custom scaling, etc.), then this product is an excellent match. The accesso ShoWare team is progressive, creative, responsive, and understand the day-to-day challenges of the Box Office.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Hey Mikala! We appreciate the kind words and hope your online sales continue to increase with ShoWare! Cheers to increasing online ticket sales!

  • John from Brooklyn Center for the Performing Arts

    March 2015

    The "almost" perfect fit for your ticketing needs.

    Ease-of-use
    Quality
    Support

    I say almost mainly because as all grown ups know, nothing is actually perfect. However accesso ShoWare does come close in many ways. It's overall a user friendly product, easily teachable to use to ever changing staff if your a University. Like all web based ticketing systems the adjustments that you may need to make if an error is made in certain modules can be a bit frustrating. This is where accesso Showare's 5 Star Customer Service shines through. Not only is the account management team knowledgeable , efficient, and friendly. The company as a whole is firmly dedicated to improving the product based on the actual needs of their clientele. I find that very refreshing. Although not all input is able to be incorporated. accesso Showare's production team will keep it in mind for future releases and you may be very pleasantly surprised to see your venue idea added to a broader upgrade feature. Overall a great value and a worthy investment for venues of any size.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Thanks for taking the time to write a review John! We love working with you and the Brooklyn Center for the Performing Arts!

  • Kieran from Seattle Children's Museum

    March 2015

    accesso ShoWare, Two Years In

    Ease-of-use
    Quality
    Support

    We've just finished year two of accesso ShoWare after transitioning from a completely offline ticketing system. accesso ShoWare revolutionized the way we collect information about our guests. It feels like we've only scratched the surface of the amount of detail we can utilize. We are a general admission daily attraction, and so unlike most of accesso ShoWare's usual clientele. In that regard, they have been great at working with us and helping us adapt the system to our needs. They are quick to offer solutions and check up to see how things are going. Any functionality problems we've had have been quickly solved. With that in mind, the ease of use of accesso ShoWare for us as a general admission attraction suffers a bit- the amount of bending and adapting we've had to do to make accesso ShoWare work for our needs has created a steep learning curve for Box Office staff as some of the functionality is not necessarily intuitive for what we do. As with any system that's not custom made, there are functions we would wish for but that's to be expected. We're looking forward to the next year of accesso ShoWare.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Hi Kieran. We appreciate the review and we look forward to the next year as well! Please know that we are here if you have any additional questions!

  • Carissa from Washington State Fair

    March 2015

    accesso ShoWare Appreciation!

    Ease-of-use
    Quality
    Support

    accesso ShoWare ticketing has allowed flexibility in the way we operate our box office. Everything from year-round events, gate admission bundled with Grandstand shows, and specialty events within our Spring and State Fairs. There have been a few hiccups jumping from an older version to the current versions based on our customized needs but we are always able to work on better possible solutions to fit our business. I want to give a shout out to my project manager, Heather, for always taking the time to address our concerns, testing possible solutions and being a pleasure to work with!

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Hi Carissa! Thanks for taking the time to write a review. We appreciate your feedback and your business.

  • Tracey from Washington State Fair

    March 2015

    Great service!

    Ease-of-use
    Quality
    Support

    We have been pleased with the great customer service accesso ShoWare has provided us over the years. They have gone above and beyond to accommodate our requests and continue to improve.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Hi Tracie! We appreciate the review! Please know that we are here if you have any additional questions!

  • Trampas from Esplanade Arts & Heritage Centre

    March 2015

    Great software powered by great people

    Ease-of-use
    Quality
    Support

    The software is quite easy and intuitive to use while at the same time giving us the horsepower we need to operate efficiently. The team at accesso ShoWare has been great at answering questions and finding ways to make their software work for us rather than making us fit into their mold.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Thanks for the kind words Trampas! We love working with Esplanade Arts & Heritage Centre!

  • Bill from ShoWare Center

    March 2015

    Get Online and On-sale Now!

    Ease-of-use
    Quality
    Support

    accesso ShoWare is all web based which gives an advantage many other ticketing providers haven't mastered yet. A robust back-end user interface that's also user friendly makes accesso ShoWare easy to get up and running in very little time. Furthermore, their customer service and support has always been top notch, especially for new users to the system. Even their 24hr support line has been extremely helpful in getting me the answers I need when I need them...NOW! (and you know how that is; on event night when everything is happening at once) You're in good hands when you're working with the accesso ShoWare team.

    Review Source: Capterra

    Response: accesso, Accesso

    April 2015

    Thanks for the review Bill! We appreciate your feedback and your business!

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